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Swiggy Complaints & Reviews

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Updated: Sep 11, 2026
Complaints 5256
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663
Unresolved
4593
So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝
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Swiggy reviews & complaints page 12

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G
Girija_kp
from Mumbai, Maharashtra
Dec 16, 2019
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someone is using my email id

Address: Rajavilla, Thiruvannur Nada, Kozhikode, Kerala, 673029

This is the second time i am raising the same complaint. Someone from kochi is using my email id to order food through swiggy. The order summary is regularly sent by swiggy to my mail id. Swiggy does not have a customised selection option to complain about this particular issue. Please resolve the issue asap.
The address of the person who order food through swiggy using my email id is as follows: girija, amogha house, chakkaraparambu,...
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N
niloynaha
from Kolkata, West Bengal
Dec 14, 2019
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spilled damaged birthday cake

Today on my mom's 70th birthday ordered a black forest cake on swiggy app. The one delivered was spilled and broken. Showed the delivery boy and to customer chat immediately and both advised to send email to [protected]@swiggy.in swiggy which i did. But
In response they didn't replace the cake and they took it as feedback.in process i lost my rs 400 against the spoiled spilled cake. Need a refund or replacement....
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R
Rujula
from Pune, Maharashtra
Dec 5, 2019
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complaint regarding delivery boy

Address: Pune, Maharashtra

I had ordered pavbhaji this evening. I gave ₹ 500+100+50+30 and expected ₹200 back from him as the bill was of ₹380/-. He had no change so i took ₹500 note back and went inside house to bring ₹200/-. When i returned to him i gave that ₹200/- note. He again called me out and said that ₹100/- are less. I had no option so i agreed and went back into the house to bring ₹100/-. Till then mother was talking to him regarding the...
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P
PurbashaN
from Bhubaneshwar, Odisha
Oct 10, 2019
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refund/customer service

Address: Adhir Abasan, Block BF 61, Kestopur, Kolkata, West Bengal, 700101

Hello Team,

First to my utter surprise, in this days of competition with other food delivery companies, how can Swiggy be so pathetic with their customer service! Samarth from the chat support just disconnected my chat while I was online. It happened with another executive of yours few days back. Swiggy just rock in disconnecting chats!
I raised a concern with them for a refund of Rs. 260 few days back as I didn't receive...
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B
Bishnu Keshri
from Mumbai, Maharashtra
Sep 23, 2019
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complaint against fleet manager

Address: Near gayatri mandir nanduasthan chas, 827013
Website: Swiggydeliveryexcutive.com

We swiggy fleet manager bokaro jharkhand he misbehaved to all rider any topic and he cut Money without issue in my payout amount and he doesn't grant leave for exam and he dont help me any types of work
I want action immediate to fleet manager
Because all rider goes to face all types of problem
We fleet manager names
1 ajit yogi
2 rahul pandey
3 Shankar mahto
4 he's senior adarsh anand br...
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P
Pramit13
from Mumbai, Maharashtra
Aug 27, 2019
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customer service

I used to be the regular customer of swiggy. When i complained about the service swiggy straight away deactivated my account so that no complain can be done and to stay clean as there will be no proof of my complain. Nice try swiggy.
I gave an order at around 9pm and then en every 15 min the executive was changing and lastly around 1 am the customer care canceled the order and from the very next day the acount got deactivated.
Is...
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M
Minnal Mohan
from Chennai, Tamil Nadu
Aug 12, 2019
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payout

Address: 1/382indira gandhi Street karappakkam, Chennai, Tamil Nadu, 600097

I joined three weeks before as a part time 6am to 10 am in swiggy... Till now not getting payouts at least hundred rupees in my bank account.. I didn't know whats the process going on.. Kindly take an action.. So many times I visited the hub also.. When I am going they will said any reason to me..First week I am not receiving order earnings in my app.. I went to hub.. They said this new shift it will take time to earnings show in your app......
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H
Hitesh Jain 123
from Kolkata, West Bengal
Jul 10, 2019
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getting repeated calls for no reason

Address: Darjeeling, West Bengal, 734001

I don't own any restaurant nor do i manage any but i repeatedly get calls for orders confirmation for a restaurant. If someone has mistakenly inputted my number then what is my fault and i am getting harrassed by all this so please stop this. Every hour i am getting atleast 5-7 calls from their end and it's just and automated message.
My phone number is [protected]...
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V
Vyznave
from Palghat, Kerala
Jul 1, 2019
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refund issue unresolved after taking to many swiggy executives

Address: Kanchipuram, Tamil Nadu, 600044

I made an order on dominos through swiggy on june 20th and the order was cancelled right after i made the payment through amazon pay. I tried re-ordering again after an hour through my debit card and the order got cancelled right after the payment.
I received the refund of my first cancellation on 24th june after contacting dwight executives. But haven't received the refund in my bank account. The weight executives said the refund...
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D
Drgokul Raaj
from Bengaluru, Karnataka
Jun 19, 2019
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account is deleted and I can't able to login

Hello,
My swiggy account is deleted and I cant able to login to it. It's very hectic without swiggy and I can't able to order my foods. Very disappointing and I want swiggy to activate my account and make me order. I'm getting a error message that mobile already exists. So I want swiggy team to solve this login issues and make my account active as soon as possible.

Regards,
Gokul

Kindly contact...
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K
Kaushik_1978
from Kolkata, West Bengal
May 2, 2019
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swiggy refund related issue and horrible customer service

Address: Kolkata, West Bengal, 700071

Beware of swiggy. Swiggy customer care is just pathetic. I had ordered vide order number [protected] on 15/04/2019 and paid by my debit card. However, since one of the items was not available, swiggy delivered me the rest and claimed the balance of inr 50/- will be refunded in my account within 5-7 days. Today it is 17 days running and there is no refund of the said amount. I have followed up with the customer innumerable number of times...
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R
ramkumara2512
from Chennai, Tamil Nadu
Apr 30, 2019
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not able to change the address after making an order

I have placed an order in ocenea restaurant on April 30th in swiggy app and i have to edit the address but i am not able to change the delivery location on my own and i have to chat with customer care and i they said they order is prepared and they will charge 118 rs for cancellation and they will also not deliver in new address..very rude behaviour from customer care representative and worst application design and within 10 mins the order...
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V
venkatesh gandham
from Hyderabad, Telangana
Apr 23, 2019
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food delivery hyderabad

Address: Rangareddy, Andhra Pradesh, 500018

While ordering the food in swiggy it is showing that food will be delivered in 32 minutes but even after 1 hour also it was been not getting delivered,
This was the fourth time i was facing this issue with this swiggy food delivery app
For example today i ordered food at 1.05pm and it shows that it will delivered in 32 mins but at present the time is 1.36 and still it is showing 22mins does it mean 31 minutes for us is equal...
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E
Endeedil
from Coimbatore, Tamil Nadu
Apr 15, 2019
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money to be received

On 18th march 2019, i placed an order for rs.457/= through my mobile [protected] and paid from my icici bank. But food was not delivered and received a sms that order failed and refund initiated. Till today i have not received the refund.

I do not have the order id but if you browse the chat history with reference to my above mobile number, anybody can understand the situation.

I have already sent 2 mails to your...
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W
Wado Akshay
from Avinashi, Tamil Nadu
Apr 12, 2019
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account deactivated.

Address: 600078

I am a regular swiggy user. All of a sudden my swiggy account got deactivated without any reason. I filed a complaint regarding the same. But haven't got solved with this problem. A week back one of your executives contacted me to verify my details. After verification he told your account will be activated within 24 hours. It has been more than a week and the account remains the same. Unable to order something to eat.
Now using zomato...
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62 other people found this review helpful
62 found this helpful
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V
vignesh1123
from Thiruvananthapuram, Kerala
Apr 11, 2019
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fleet manager

Address: tc20/937,ravel building,karamana, 695002

Im working on swiggy as a delivery partner in trivandrum(Thampanoor zone)
today i went to pattom office at the time of 10:30, there are no fleet managers, i just waited about one hr for my payments and also i got a morning message as every partner should come for the process of SWIGGY SMILE ...
no fleet managers attend the phone call
i just wasted my time on that worst office ...
if managers cant do their work...
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R
RAKESH SANTHAPUR
Mar 4, 2019
Oct 19, 2024
This thread was updated on Oct 19, 2024
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my account has been deactivated

Swiggy has deactivated my account ([protected]). I am a swiggy super and paid 999 for 1 year membership and it still has 11 months remaining.. When i was ordering they used to show 30 min for delivery and it used to increase to 45-50min after payment was done. So i cancelled few such orders and swiggy deactivated my account. I would like my account to be re-activated or they refund the swiggy super charges...
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B
bakiya preethi
from Dharmapuri, Tamil Nadu
Feb 28, 2019
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spoiled and expired cake delivered

Address: 600088

I ordered a strawberry cheese cake on swiggy but expired product was delivered. This is completely inappropriate and using online channel to sell stale products. This cake was sent to my niece and what could happen of at all she has ate it. It was not even cheese cake.
Description of the product is wrong too. But swiggy just apologize and don't refund my money. Is this a matter to waste money and they just earn money from innocents...
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E
ecosmos
from Pune, Maharashtra
Feb 24, 2019
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not giving refund & asking to contact dominos on no existing numbers

Address: Mumbai City, Maharashtra, 400710

I was told that i would get refund
But havent got it yet
Where is my refund of 299
Dominos & your agent told me that they wold give refund
I have call recordings of same

=

Reply from swiggy : i have tried calling domino's pizza but their contact number is coming unreachable. However, i request you to kindly contact domino's pizza on - [protected] for the further assistance as domino's...
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S
Savarni Pant
from Delhi, Delhi
Feb 13, 2019
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coupon code unavailable

I made my account on swiggy last week and while ordering the SECOND time, my coupon code was deemed invalid as it said it was valid on first order only. Although in my swiggy app it showed that the coupon code ORDER50 is valid for first 5 orders. I tried a lot to make it work but now it only seems a marketing gimmick to increase the number o[censored]sers in their database. I was not expecting such foul play from a company like swiggy....
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My id deactivated please activate my id 517021
NA
Naizamuddin

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