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Swiggy Complaints & Reviews

www.swiggy.com
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Updated: Jul 12, 2026
Complaints 5249
Resolved
663
Unresolved
4586
So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝
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Swiggy reviews & complaints page 12

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H
Hitesh Jain 123
from Kolkata, West Bengal
Jul 10, 2019
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getting repeated calls for no reason

Address: Darjeeling, West Bengal, 734001

I don't own any restaurant nor do i manage any but i repeatedly get calls for orders confirmation for a restaurant. If someone has mistakenly inputted my number then what is my fault and i am getting harrassed by all this so please stop this. Every hour i am getting atleast 5-7 calls from their end and it's just and automated message.
My phone number is [protected]...
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V
Vyznave
from Palghat, Kerala
Jul 1, 2019
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refund issue unresolved after taking to many swiggy executives

Address: Kanchipuram, Tamil Nadu, 600044

I made an order on dominos through swiggy on june 20th and the order was cancelled right after i made the payment through amazon pay. I tried re-ordering again after an hour through my debit card and the order got cancelled right after the payment.
I received the refund of my first cancellation on 24th june after contacting dwight executives. But haven't received the refund in my bank account. The weight executives said the refund...
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D
Drgokul Raaj
from Bengaluru, Karnataka
Jun 19, 2019
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account is deleted and I can't able to login

Hello,
My swiggy account is deleted and I cant able to login to it. It's very hectic without swiggy and I can't able to order my foods. Very disappointing and I want swiggy to activate my account and make me order. I'm getting a error message that mobile already exists. So I want swiggy team to solve this login issues and make my account active as soon as possible.

Regards,
Gokul

Kindly contact...
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K
Kaushik_1978
from Kolkata, West Bengal
May 2, 2019
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swiggy refund related issue and horrible customer service

Address: Kolkata, West Bengal, 700071

Beware of swiggy. Swiggy customer care is just pathetic. I had ordered vide order number [protected] on 15/04/2019 and paid by my debit card. However, since one of the items was not available, swiggy delivered me the rest and claimed the balance of inr 50/- will be refunded in my account within 5-7 days. Today it is 17 days running and there is no refund of the said amount. I have followed up with the customer innumerable number of times...
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R
ramkumara2512
from Chennai, Tamil Nadu
Apr 30, 2019
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not able to change the address after making an order

I have placed an order in ocenea restaurant on April 30th in swiggy app and i have to edit the address but i am not able to change the delivery location on my own and i have to chat with customer care and i they said they order is prepared and they will charge 118 rs for cancellation and they will also not deliver in new address..very rude behaviour from customer care representative and worst application design and within 10 mins the order...
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V
venkatesh gandham
from Hyderabad, Telangana
Apr 23, 2019
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food delivery hyderabad

Address: Rangareddy, Andhra Pradesh, 500018

While ordering the food in swiggy it is showing that food will be delivered in 32 minutes but even after 1 hour also it was been not getting delivered,
This was the fourth time i was facing this issue with this swiggy food delivery app
For example today i ordered food at 1.05pm and it shows that it will delivered in 32 mins but at present the time is 1.36 and still it is showing 22mins does it mean 31 minutes for us is equal...
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E
Endeedil
from Coimbatore, Tamil Nadu
Apr 15, 2019
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money to be received

On 18th march 2019, i placed an order for rs.457/= through my mobile [protected] and paid from my icici bank. But food was not delivered and received a sms that order failed and refund initiated. Till today i have not received the refund.

I do not have the order id but if you browse the chat history with reference to my above mobile number, anybody can understand the situation.

I have already sent 2 mails to your...
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W
Wado Akshay
from Avinashi, Tamil Nadu
Apr 12, 2019
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account deactivated.

Address: 600078

I am a regular swiggy user. All of a sudden my swiggy account got deactivated without any reason. I filed a complaint regarding the same. But haven't got solved with this problem. A week back one of your executives contacted me to verify my details. After verification he told your account will be activated within 24 hours. It has been more than a week and the account remains the same. Unable to order something to eat.
Now using zomato...
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V
vignesh1123
from Thiruvananthapuram, Kerala
Apr 11, 2019
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fleet manager

Address: tc20/937,ravel building,karamana, 695002

Im working on swiggy as a delivery partner in trivandrum(Thampanoor zone)
today i went to pattom office at the time of 10:30, there are no fleet managers, i just waited about one hr for my payments and also i got a morning message as every partner should come for the process of SWIGGY SMILE ...
no fleet managers attend the phone call
i just wasted my time on that worst office ...
if managers cant do their work...
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R
RAKESH SANTHAPUR
Mar 4, 2019
Oct 19, 2024
This thread was updated on Oct 19, 2024
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my account has been deactivated

Swiggy has deactivated my account ([protected]). I am a swiggy super and paid 999 for 1 year membership and it still has 11 months remaining.. When i was ordering they used to show 30 min for delivery and it used to increase to 45-50min after payment was done. So i cancelled few such orders and swiggy deactivated my account. I would like my account to be re-activated or they refund the swiggy super charges...
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118 found this helpful
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B
bakiya preethi
from Dharmapuri, Tamil Nadu
Feb 28, 2019
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spoiled and expired cake delivered

Address: 600088

I ordered a strawberry cheese cake on swiggy but expired product was delivered. This is completely inappropriate and using online channel to sell stale products. This cake was sent to my niece and what could happen of at all she has ate it. It was not even cheese cake.
Description of the product is wrong too. But swiggy just apologize and don't refund my money. Is this a matter to waste money and they just earn money from innocents...
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E
ecosmos
from Pune, Maharashtra
Feb 24, 2019
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not giving refund & asking to contact dominos on no existing numbers

Address: Mumbai City, Maharashtra, 400710

I was told that i would get refund
But havent got it yet
Where is my refund of 299
Dominos & your agent told me that they wold give refund
I have call recordings of same

=

Reply from swiggy : i have tried calling domino's pizza but their contact number is coming unreachable. However, i request you to kindly contact domino's pizza on - [protected] for the further assistance as domino's...
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S
Savarni Pant
from Delhi, Delhi
Feb 13, 2019
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coupon code unavailable

I made my account on swiggy last week and while ordering the SECOND time, my coupon code was deemed invalid as it said it was valid on first order only. Although in my swiggy app it showed that the coupon code ORDER50 is valid for first 5 orders. I tried a lot to make it work but now it only seems a marketing gimmick to increase the number o[censored]sers in their database. I was not expecting such foul play from a company like swiggy....
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C
Chetna Nagwani
from Chhachhrauli, Haryana
Jan 9, 2019
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can't edit category section in swiggy partner

Address: 110031
Website: partner.swiggy.com

I am a swiggy partner.
I am not able to add "item category" and "item sub category" option in menu bar. These options are the older ones. I want to make a new category and a new sub category. I don't want to choose from older options.
Please make this a proper user friendly website. I believe many restaurants can't make desirable changes. I read many complaints and no solutions were given to them.
Add options for more...
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T
TheLara Croft
Dec 30, 2018
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logging out from other devices or disabling the account

Someone else is using my swiggy account, i am trying either to log out from that other device or just delete my account.
I wrote them an email about the issue and surprisingly i got a reply telling me that i will get the refund as the app crashed. What the hell, you guys dont even read properly or you have hired robots.
If you dont do this, i swear to god i will launch an fir against swiggy...
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S
siddharth1991
from Noida, Uttar Pradesh
Nov 22, 2018
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order was leaked and swiggy is not accepting their fault to refund or replace order

Address: New Delhi, Delhi, 110024

I order chiku shake and two ice cream from natural icecreme but the shake is completly leaked from the packet and it waste totaly. U can ask from to swiggy delivery boy vishal contact no. [protected] who deliver the packet. I had told him that i can't accept this order he informed me that just call to customer care they will replace your order or return your money in your account but they are not accpeting it and not responding to me from...
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Balaji Aathithan
from Sringeri, Karnataka
Nov 14, 2018
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refund not yet credited

I had ordered dinner on 10th november, 2018 via swiggy and paid through my debit card. Since the restaurant didn't accept my order for a long time (More than half an hour) i cancelled my order. Though i got a message from swiggy stating that the refund has been initiated, the amount has not been credited in my bank account.
Please let me know about the status of my refund, as it has been 4 days already from the date of order....
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N
Niladri Kundu
from Kolkata, West Bengal
Nov 10, 2018
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complete spillage of food not initiating full refund

I ordered my food through Swiggy. Ordered item was a coffee pitcher. In the image they were showing a full big jug and when they delivered they gave in 4 paper cups in a paper bag which completely spilled out from the paper cups and the entire order was affected and spoiled. Worst service. Worst packaging. Even the Swiggy delivery executive confirmed the spillage. I complained along with the condition of the order. I have got pictures and...
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Y
Yugesh P S
from Chennai, Tamil Nadu
Nov 9, 2018
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customer support!!!

Address: 600083

I ordered food through swiggy app.. I placed an order at 10.19pm by paying through netbanking.. My order was supposed to be delivered by 11.00pm.. But at 11.10pm food was being prepared and not even delivery executive had been assigned.. So i cancelled the order..

When i tried to contact customer care executives, no one helped me to get my refund.. They kept saying it will take 5 days.. Just clarify whose mistake is this......
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R
Ramaiah Gowda
from Hunsur, Karnataka
Nov 4, 2018
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refund not received

Address: 560050

I have ordered via phone pay. Amount got deducted from my phone pay wallet, my transaction i'd is p1811042051346132238115. Order didn't confirmed and not got delivery.
And amount also not refunded, i tried to cl customer care but really they having wrost customer service am calling with my registered mobile number only but they will deny the call saying it's not registered
Number or its not correct, so there is no other option...
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