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Swiggy Complaints & Reviews

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Updated: Sep 13, 2025
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Swiggy reviews & complaints page 12

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D
Dhanush0041
Sep 23, 2023
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Website: Swiggy.com

The food that I ordered was suppose to be delivered in 55 min but it got delivered in 2 hour of waiting and later on I called the back end team for refund of food which was cold and not even eatable for anyone because it was out in rain and plus thing they have not listen me properly and initiated the refund of 114 rupees and my actual food amount was 592 rupees.
I told the lady who was assisting me that to transfer my call to any manager in the team but they refused.
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    Lekshmivinod94
    Sep 22, 2023
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    The order was cancelled because of the apps glitch and they don't provide the order or the refund. It is not possible to cancel the order after 1 minute through that window as the cancel order tab is removed post 1 minute of food order for the order to be cancelled from consumers side it should follow helpcancel my order which i didn't do.
    The food worth 394rs was cancelled without any prior confirmation and not providing the refund. Without even confirming with the consumer they just cancel the order.
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      Lekshmivinod94
      Sep 22, 2023
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      The order was cancelled because of the apps glitch and they don't provide the order or the refund. It is not possible to cancel the order after 1 minute through that window as the cancel order tab is removed post 1 minute of food order.
      The food worth 394rs either made a fresh order or the refund to be credited to the original payment method. Without even confirming with the consumer they just cancel the order.
      +1 photos
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        S
        sirajerna
        Sep 21, 2023
        Sep 23, 2023
        This thread was updated on Sep 23, 2023
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        Complaint against Swiggy for unauthorized charges

        I am writing to raise a complaint against Swiggy regarding an incident that occurred during my recent food order. On August 16th, I placed an order #[protected]. on Swiggy. However, for some reason, I had to cancel the order before making the payment.

        To my surprise, I received a notification later stating that I had a pending payment of Rs 407 for the same order. Despite multiple attempts to resolve the issue by contacting...
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        Ritu Pamnani
        Sep 21, 2023
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        I ordered from Swiggy. It showed order will be delivered in half an hour. But it came in one and half hour. That is delayed by 1 hour. When I contacted support on swiggy, only bots were chatting. The food was cold and soggy. This happened earlier also. But there's no action from Swiggy. We don't pay for cold and soggy food. There's no value for customers time. Highly unprofessional
        Sep 22, 2023
        Complaint marked as Resolved 
        Sorry, to say no resolution is provided. No call, no email has been sent
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          L
          LAKSHAY AGRAWAL
          Sep 19, 2023
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          I have ordered medium size pizza from La Pinos Mansarovar Jaipur on 18 Sept 23 for Rs. 549 having order Id:[protected]

          I have raised tickets same day but no resolution has been provided yet as same was fully spoiled and packaging was totally improper

          Kindly look into this matter urgently and provide complete refund or a coupon for the same

          Refer attached snapshot and Video-

          Thanks
          +1 photos
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            LAKSHAY AGRAWAL
            Sep 19, 2023
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            I have ordered medium size pizza from La Pinos Mmansarovar Jaipur on 18 sept 2023 OrderID:[protected]

            Pizza was totally spoiled and packaging was totally improper. I have also raised the tickets but no resolution have been provided yet.

            Kindly look into this matter urgently and provide refund or a coupon !!

            Refer attached photo and video -

            Thanks
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              N
              Nishika Mittal
              from Bengaluru, Karnataka
              Sep 18, 2023
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              Address: Bagalore

              Worst customer service. order no: #[protected]
              i ordered on 17th Sept at 10:32AM which was showing the delivery will be in 34min. I didn't get the order till 11:15AM than i called to swiggy customer service, She checked & said u will get it in 15 min, but still didn't get. So,
              So, we called again at 11:45AM. While talking i got the order at 11:49AM that was in pathetic condition. We asked delivery guy to take it back he denied.Paranthas were totally soggy not at all eatables even my maid denied to take these..

              Now Swiggy customer care we are giving you 106Rs. as refund for the order of Rs. 528. I said No, then the girl was bargaining like vegetable market that, take106+100 rs. What the hell is this???
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                K
                Khalid98
                from Pondicherry, Puducherry
                Sep 17, 2023
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                I ordered through swiggy app in kfc restaurant on sept 17 at 18:10pm. I paid via google pay app of rupees 701. The order was cancelled by the app due to unavailability of delivery partner. When I applied for refund it simply stated that refund isn’t available for this order. I want my refund as soon as possible. It has happened so many times in the past. Kindly look into this issue.
                Order id : [protected]
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                  K
                  Khalid98
                  from Pondicherry, Puducherry
                  Sep 17, 2023
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                  Website: www.swiggy.com

                  I ordered through swiggy app in kfc restaurant on sept 17 at 18:10pm. I made payment via google pay of rupees 701. The order got cancelled by the app due to unavailability of delivery partner. When asked for refund to customer care it simply stated that refund isn’t initiated. Kindly look into this issue quickly as it has happened many times in the past
                  Order id : [protected]

                  Regards
                  Khalid Nazeer Ahmed
                  +1 photos
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                    R
                    Rama Subramanian006
                    from Suchindram, Tamil Nadu
                    Sep 16, 2023
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                    Order no: [protected]

                    I have ordered for following items in KFC

                    1.Veg Zinger
                    2.Pepsi
                    3.Large Fries
                    But we had received below
                    1. Veg Zinger
                    2. Medium Fries
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                      S
                      [email protected]
                      from Dumka, Jharkhand
                      Sep 15, 2023
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                      Address: Qr No 143, Sector 1/C, B S City, Bokaro, Jharkhand PIN-827001

                      I ordered 3 full plate of Paneer Chilly Dry, but unfortunately the partner delivered it full of gravy. I reequest you to intervene and change it so that I can entertain the guest.
                      +1 photos
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                        S
                        SAGAR BISHOYEE
                        Sep 15, 2023
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                        Address: Bangalore,HSR LAYOUT

                        Please sir help me
                        My id is too long delivery so cycle to problem.
                        Mereko long order hin ata he kya karege yulu cycle me problem ho raha he please change my id to cycle
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                          Ganesh damerla
                          from Hyderabad, Telangana
                          Sep 14, 2023
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                          Address: Hyderabad

                          The cancellation fee of bag and tshirt
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                            8
                            88kalpana
                            Sep 10, 2023
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                            Oderno#[protected]

                            I have ordered food on swiggy on 9th sep 2023 and paid Rs.297
                            Food is not delivered and it shows as delivered in app. Amount is not refund back. I have tried calling chatting and emailed but no response. I need my money back
                            +1 photos
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                              passionbala6372
                              from Chennai, Tamil Nadu
                              Sep 9, 2023
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                              Address: Swiggy India

                              Swiggy thru Axis Bank Woohoo Coupons made me to purchase 1000 Rs coupon,

                              This coupon is disabled and unusable any time in their APP.

                              Swiggy, u Cheated me of 1000 Rupees, , , , ,
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                                L
                                loknath 2001
                                Sep 7, 2023
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                                Hi my name Loknath I have visited so many times my ner swiggy office but still saying me your ID not activated again so I am interested continue working in swiggy so please halp me active my id no is 2067007
                                Please help me
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                                  A
                                  Adita21
                                  Sep 6, 2023
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                                  Address: Delhi

                                  Hello sir
                                  I ordered 2 plates of rasmalai from haldirams Kaushambi with the help of online platform swiggy .. but they send me smelly food and the taste of food is just like a garbage… I pay approximately 350 rs for this order but I raise a complaint regarding this they refuse to refund my amount and even they didn’t want to replace that product with another one.. and told me talk the token of 64 rs as a apology… sir I need ur help regarding this, this not a first time swiggy doing this ..I want help from ur side so that my hardcore amount get refunded…
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                                    dearajay
                                    from New Delhi, Delhi
                                    Sep 5, 2023
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                                    Address: New Delhi (west)

                                    Order #[protected] dt.31/8/23 wherein I ordered 2 rakhi shagun gc of 501 each. Both came pre-scratched and when I tried adding them to swiggy money, both turned out to be already used.
                                    I have raised complaint on Twitter and mail but Swiggy simply taking compliant as a feedback and Not Refunding my money.
                                    Swiggy is not willing to share the account details where these GC were added to. It is pretty clear that Swiggy workforce is/are culprit here and Swiggy is trying best to save the culprit.
                                    Help me recovering my hard earned money from Swiggy.
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                                      Gulam mohaiyudden
                                      from Mumbai, Maharashtra
                                      Sep 5, 2023
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                                      Address: Ghatkopar Mumbai

                                      Sir mera Bank ka account holder name wrong ho gya hai please update my bank account holder name
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