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Swiggy Complaints & Reviews

www.swiggy.com

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Updated: Feb 27, 2026

Complaints 5232

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654

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4578

So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝

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Address: Pune

Dear Sir/Madam,

I am writing to formally complain about the **non-payment of my ₹20, 000 payout** from the Minis platform after successfully selling my digital product. Despite multiple attempts to contact your support team, I have received **no response**. Additionally, your platform provides **no customer support number**, making it impossible to reach you for urgent resolution.

This delay in payment is...

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I had placed an order in Swiggy with an estimated time of 25 mins. But order was not picked up even after 25 mins. When I contacted the delivery person, he said he has 2 orders and will deliver only after 20 mins more. So I asked the customer care to cancel the order. I didn't receive proper response for 20 mins. Meanwhile, the delivery person arrived to deliver the order. I told him to wait untill the problem is resolved. The customer care...

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I have placed an order in Swiggy in Aminia restaurant. Just in a minute I realised that the quantity confirmed for the order was wrong it was 1 instead of 2. I raised a request for modify/ cancellation. They have deducted the whole amount I paid Rs.141 immediately. I spoke few customer care executives also. They have told that it is the company policy that they will charge full amount as cancellation fee. The invoice shared with me is just...

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I am extremely disappointed with the pathetic service I have received for my recent Swiggy Instamart order (Order ID: [protected]). I received completely incorrect items, and despite raising a complaint via the in-app help center, I was asked to wait 6 hours with no immediate resolution.

The delivery agent then called, claiming he would pick up the wrong order. When I asked for my actual order, he had no clue about it. Instead, he took me to the Instamart store, where I wasted another 30 minutes in pointless discussions, only to return home empty-handed.

This is beyond unacceptable. I have wasted my time, energy, and effort due to Swiggy’s lack of coordination and terrible service. Since you have failed to deliver what I paid for, I demand:

1. Immediate refund for my order.

2. Compensation/concession for the time and frustration caused by your service.

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Subject: Partial Refund for Undelivered Item on Swiggy.

I placed an order on Swiggy (Order ID: [protected]) on[protected] from Boss Chicken restaurant. The total bill was ₹335, which I paid in advance.

The order included:
Chicken Dum Biryani (₹160) – Delivered
Chicken Chilli (₹200) – Not delivered (Out of stock)

Since Chicken Chilli was out of stock, Swiggy only delivered...

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I am filing this complaint against Swiggy for failing to comply with my food preparation instructions, violating my religious beliefs, and denying a refund despite repeated requests.

On 16th February 2025, I placed the following orders through Swiggy:

Order ID #[protected] – From Prince Restaurant (Bhaji Pav and Manchurian)
Order ID #[protected] – From Manekchowk Sandwich & Pizza (Sandwiches)br...

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I ordered lunch from Adayar Ananda Bhavan through the Swiggy app. The estimated delivery time was 17 minutes, but my order was significantly delayed. When I contacted the delivery person, he mentioned that he was waiting for another order and advised me to seek help online.

However, Swiggy’s customer support was unhelpful and did not provide any assistance. After multiple delays, my food finally arrived almost an hour later,...

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I am writing to report an issue with my recent order (Order ID: [protected]). Upon receiving the delivery, I noticed that certain items were missing. Specifically, the following item were not included in the package:

It should have 4 Lay’s Magic masala chips i received only 3.

Total chips should have been 6 but I received only 5,

Despite several attempts to resolve the matter, the issue...

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I ordered food through the Swiggy app from KFC, and my order ID is [protected]. The order included the following items:
• Double Down Burger
• Paneer Zinger Burger (missing item)
• Regular Chicken Popcorn
• Classic Zinger Box
• 3 Tandoori Flavor Dips

However, when the order was delivered, the Paneer Zinger Burger was missing. I noticed this issue while eating and immediately...

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Address: 1/61,south street, puliyankannu

I am writing to raise a serious concern about the unfair deduction of ₹268 for my recent order. The details are as follows:

Order ID: [protected]
Order Date & Time: Today, 11:50 AM
Amount Paid: ₹268
I accidentally ordered the wrong food and provided an incorrect address. I realized this mistake immediately and canceled the order within a minute of placing it. Despite this, the full amount of ₹268...

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On 13th of December 2024 I was just checking for the Cash On Delivery Option for my order then all of a sudden my order got placed and then Within a minute I raised the cancellation request on the app but the customer support executive didn't cancelled my order and also penalized me for cancelling my order.
But I'm well aware about that I can cancel any order within 60 seconds of time gap. But here I'm being forcefully asked to pay...

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Address: RR nagar

Your Swiggy order #[protected] has been cancelled 14. You will be charged Rs 397.0 as cancellation fee. I got a message like this as I didn’t receive the order as I’m unaware of my phone call the delivery guy didn’t try to deliver to place as I was waiting for the order to arrive. And how can charge the whole amount for cancellation fees shame on u people looting people money and infact im hungry waited for too long and didn’t...

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I ordered a fried rice and mint lime but the delivery partner only delivered fried rice and I complained in swiggy and swiggy gave me refund but half an hour later the delivery partner came and delivered that mint lime . So I want to cancel the refund of 23 rupees...

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Dear Swiggy Support Team,

I am extremely disappointed and frustrated to discover that my Swiggy account has been deactivated without any prior notice or explanation. To make matters worse, there has been an unauthorized transaction made by an unknown individual using my account.

This is a serious breach of security, and I demand immediate action. I insist on the following steps being taken without delay:br...

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Address: Online food delivery

Order id: #[protected])
I had ordered 3 soups, but only 1 was delivered the order was not only incomplete, but the items delivered were damaged, with clear signs of leakage. I mail them multiple time, chat with customer care they closed chat in between conversation and on twitter they told me that money already refunded while i received only 15rs when i paid rs 195 this kind of scam they are running. I asked them for refund proof...

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I am filing this complaint to report continuous unsolicited and harassing calls from Swiggy, despite repeated attempts to resolve the matter directly with their support team.

Two years ago, as a student, I registered for the Swiggy Delivery Partner program to understand their logistics system. However, I did not proceed further with the program and have never worked as a delivery partner.

For the past 3–4 months,...

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Address: Dombvali

Website: www.swiggy.com

Respected Sir/Ma'am,

I am writing to bring to your attention an issue with my recent order placed through the Swiggy app. I had ordered items from Mamledar Misal Hotel, and the total amount spent was ₹464.

Unfortunately, the delivery partner assigned to my order canceled it without informing me. To my surprise, Swiggy charged the entire order amount as cancellation charges, which I find both unfair and unacceptable....

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Today, I ordered from Swiggy Instamart, ordering ITC Seekh and Carnivorous seekh kababs. However, I received ITC prawns instead of the Carnivorous seekh. When I contacted customer care, I was told I would receive a resolution in the next six hours. Six hours? For a quick delivery app, if I have to wait that long, I wouldn't have even placed the order. I had a party tonight, so I ended up ordering the same item from another delivery app. Swiggy...

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Hi Swiggy Customer Support,

I’m really frustrated and disappointed with the ongoing issue I’ve been trying to resolve. Here’s what’s been happening:
-On 01-Dec-2024, I received a Rs. 786 coupon for Order #[protected].
-The coupon was auto-applied to Order #[protected] for only Rs. 188, leaving me with a balance of Rs. 598, which I’m unable to use or get refunded.
br...

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I ordered multiple products through Swiggy Instamart in Chennai, and most of them were expired except for one. When I noticed the expiry, I contacted Swiggy's customer support twice: once with Satyam and later with Tanu.

Satyam: Initially, he claimed the evidence (photos and videos clearly showing expiry dates) was unclear and requested additional proof. Despite providing clear evidence, he later contradicted himself by...

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