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Swiggy Complaints & Reviews

www.swiggy.com

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Updated: Aug 10, 2026

Complaints 5254

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663

Unresolved

4591

So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝

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Swiggy reviews & complaints page 5

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I placed a food order through the Swiggy app on 9th April 2025 from Akarsh Pride Restaurant at around 1 PM. While entering my delivery address, due to Swiggy’s auto-suggestion system, the address was mistakenly recorded as a nearby but incorrect location with a similar name.

As soon as I realized the issue, I contacted the delivery partner to inform him and requested that he deliver the order to my actual address, which was...

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Website: www.swiggy.com

Dear Swiggy Customer Care Team,

I'm writing to bring to your attention a concerning issue with my Instamart order (#[protected]) placed on 12.03.2025. I had ordered boAt Airdopes 141 earbuds for my husband on the occasion of Holi.

Upon opening the package, I found it empty except for the box, charging cable, and manual. The earbuds and case were missing. I immediately contacted customer care and was directed...

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I had placed an order in Swiggy with an estimated time of 25 mins. But order was not picked up even after 25 mins. When I contacted the delivery person, he said he has 2 orders and will deliver only after 20 mins more. So I asked the customer care to cancel the order. I didn't receive proper response for 20 mins. Meanwhile, the delivery person arrived to deliver the order. I told him to wait untill the problem is resolved. The customer care...

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I have placed an order in Swiggy in Aminia restaurant. Just in a minute I realised that the quantity confirmed for the order was wrong it was 1 instead of 2. I raised a request for modify/ cancellation. They have deducted the whole amount I paid Rs.141 immediately. I spoke few customer care executives also. They have told that it is the company policy that they will charge full amount as cancellation fee. The invoice shared with me is just...

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I ordered lunch from Adayar Ananda Bhavan through the Swiggy app. The estimated delivery time was 17 minutes, but my order was significantly delayed. When I contacted the delivery person, he mentioned that he was waiting for another order and advised me to seek help online.

However, Swiggy’s customer support was unhelpful and did not provide any assistance. After multiple delays, my food finally arrived almost an hour later,...

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Address: 1/61,south street, puliyankannu

I am writing to raise a serious concern about the unfair deduction of ₹268 for my recent order. The details are as follows:

Order ID: [protected]
Order Date & Time: Today, 11:50 AM
Amount Paid: ₹268
I accidentally ordered the wrong food and provided an incorrect address. I realized this mistake immediately and canceled the order within a minute of placing it. Despite this, the full amount of ₹268...

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On 13th of December 2024 I was just checking for the Cash On Delivery Option for my order then all of a sudden my order got placed and then Within a minute I raised the cancellation request on the app but the customer support executive didn't cancelled my order and also penalized me for cancelling my order.
But I'm well aware about that I can cancel any order within 60 seconds of time gap. But here I'm being forcefully asked to pay...

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Address: Online food delivery

Order id: #[protected])
I had ordered 3 soups, but only 1 was delivered the order was not only incomplete, but the items delivered were damaged, with clear signs of leakage. I mail them multiple time, chat with customer care they closed chat in between conversation and on twitter they told me that money already refunded while i received only 15rs when i paid rs 195 this kind of scam they are running. I asked them for refund proof...

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I am writing to express my disappointment with the service I received during my recent order placed on [08/12/2024] at 12:07 AM (Order ID: [[protected]]). Despite waiting for more than an hour and a half, my order has still not been delivered as of 1:57 AM.

Adding to my frustration, I have attempted to contact the assigned delivery rider multiple times, but my calls have gone unanswered. This lack of communication and delayed...

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I ordered food through Swiggy ( order ID: #[protected]) and was provided with a wrong order. When complained in the app, they just confirmed the order provided was wrong and did not provide me with any replacement or refund. If I contacted them through mail they are giving a standardized reply and I was not provided with refund. I have spend a lot of time on this issue and was cheated by this platform. So kindly look into this matter...

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I am writing to express my concerns regarding the pricing practices of Swiggy. During a recent price comparison between the Swiggy app and the restaurant’s menu, I found that a specific food item was listed at ₹280 on Swiggy, while its original price in the restaurant was only ₹250.
Additionally, I noticed that Swiggy includes several extra charges, such as service tax, delivery charge, and handling fee, which I believe are...

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Order #[protected], placed on 16 Aug 2024. Order was placed by my mother, 75 yrs old with very limited mobility and other health issues - this order was for icecream from NIC. Another separate order for dinner (from a different restaurant) was placed at around the same time, both to her residential address, which is the only address associated with her profile. Orders were prepaid The dinner order was delivered but the icecream wasn’t....

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Dear Sir/Madam,

I am writing to file a formal complaint regarding a recent purchase made through Swiggy Instamart, wherein I received a product without a clear expiry date. The details of my order are as follows:

Order Number: [protected]
Order Date:[protected]
Product: Amruth Raj Flax seeds
Date of Delivery:[protected]
Upon delivery, I discovered that the product did not have...

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Address: www.swiggy.com

Dear Swiggy Customer Support Team,

I am writing to express my concern regarding the cancellation charges applied to my recent order from Absolute Barbecues (Order #[protected]). I placed an order with a bill total of ₹1411.00, but due to unforeseen circumstances, I had to cancel the order shortly after placing it. I contacted customer support within one minute of placing the order, yet I was charged the full cancellation...

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Address: 6, AVS Compound, 80 Ft Road Ejipura, Koramangala, Bengaluru 560047, Karnataka, India

I have been tired of sending too many emails to them; they are like foolish people . they are not solving any problem; they promised me to they will refund my amount but its been 3 days since they completed it, but till now they haven't.
I have proof.

I have tried to contact to support but they are all are not resolving any problem

Here is the details :-
date:- 19-AUG-2024
order number...

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I ordered 2 cakes from Swiggy app on 26 Jun 2024 via order # [protected] & [protected] for Rs. 918 and Rs. 789 Respectively (Screenshots for the orders are attached). These were official orders. When i downloaded the invoice, the invoices had price mismatch. for Order no, [protected](Actual amount: Rs. 789, Invoice amount: Rs. 820). For Order no. [protected], the invoice received is for Rs. 5 only.

I have been...

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Address: HADAPSAR

I ordered a Pizza from domino's using swiggy platform. Domino's Order ID 280. On Swiggy delivery time was 30 min. I got a call from someone in domino's that it will take 1 to 1.5 Hrs for the delivery. So I called swiggy for resolution. After waiting for some time they suggested cancellation. As I did not have any option to track or cancel order from Swiggy they initiated cancellation from their end.
I wasted 2 Hrs in the night waiting...

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Address: Captain Sam's Pizza - Sunny Enclave road, Kharar, Punjab

Been 1 hour since order and it shows the restraint is preparing the order. On inquiring with the delivery partner it turns out that a different delivery partner was assigned at first, who took the order and didn't mark it as picked up on his swiggy app, then unassigned the order form himself and stole our order. The restaurant is not preparing another order and the second delivery partner has been waiting outside the restraint for more than...

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Address: KR Puram, Bengaluru

We have ordered lunch (Order No.#[protected]) on 19th Feb, 13:30 Hrs from Udipi Gardenia through swiggy app in Bnaglore. We are returning after my Mother's funeral. The total cost paid was Rs. 761. The delivery boy named Tapendra Rawal was assigned. Our train reach KR Puram and we got down including my son (10 yrs) looking for food, then I called the delivery boy, he said some traffic on his way hence delayed, said he will reach in 8 mins,...

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I am unable to login to my swiggy account which is a food delivery app.its showing that multiple logins by this device try with previously registered numbers but I have login with only two numbers and now iam try with the previous one only.
So kindly resolve my problem....

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