Swiggy Complaints & Reviews

I placed an order with Swiggy on[protected]. Order no.[protected]. one of the order items was missing. So, I immediately raised the issue with them but no solution was provided. Then, I reached out to them through mail, Swiggy Chat and call. But they keep giving the same replies:
1. Photo provided is not clear
2. After carefully reviewing, refund is not possible ( it is not my fault that the seal tape used by the restaurant was of Zomato and not Swiggy.)
And they also keep saying our team will get back to you in 10-12 hours which they're are not. They keep keep telling me to contact them through mail and I have contacted them through mail and Swiggy Chat multiple times but no solution has been provided.

I was also unable to get into contact with the Delivery personnel because his incoming was not active. I have done everything I can but to no avail. They are refusing to refund my money.

Please help me out.

We were assigned a account manager for our restaurants, he took money to his account saying he can activate ads from his side with a code. We transferred the amount, the promotion got started but we noticed we were being charged for promotion which were being deducted from our weekly payout. We got assigned a new manager now, but we had no information upto a month. The person now doesn't lift calls and the last call he spoke was a week ago were he still claimed he was working in swiggy but the new manager says he left the company. We tweeted to swiggy but to no use, no one has approached us. We have the call recordings and the transaction details.

A person from Jaipur is using my gamil id to order food from your platform, I cannot identify the person as I cannot see the name or a phone number. Kindly resolve the issue.
Thanks

Sir meri id ko please vaishali nagar jaipur kar do muje bahut jyada dikat aa rhi he sir please aapse request he muje meri id vaishali nagar krwani he to please aap kar do

Name jitendra singh rathore
DE1497980
Mo [protected]

Hello,
I bought Swiggy super plan for ₹399. It promised free deliveries of food above ₹149 and buy 1 get 1 on food from certain restaurants.
Within 1 week of buying the plan, they have completely changed the conditions of the plan without any prior information and without my consent....

My I'd 832882 temporary deactivate please my I'd activate kr digiye

I just completed my payment on swiggy instamart but my order was not placed. Please solve this asap...

Hi

Swiggy has been charging me delivery fees since they upgraded my Swiggy Super Plan to Swiggy One without notifying me

Compare these 2 orders, Order #[protected] & Order #[protected], Both have almost the same item total, but one is charged with a delivery fee and one is not. They have been charging me ever since they upgraded my Swiggy Super plan.

I've raised this concern many times but still, they are just stating item-total should be above 149 but the problem is that both the orders have item-total above 149.

Please resolve this issue

Swiggy Account Number - [protected]

I had ordered Chick'n Rice Solo Combo from KFC and was supposed to receive 1 Popcorn Rice Bowl, 3 Chicken Strips, 1 Dip and one chilled Pepsi. I did not receive the Dip. I complained about the matter to Swiggy's customer care but a digitally automated message told me to email photos. I emailed them photos of the food I received and of the invoice which clearly states that I should be offered a Dip. The restaurant clearly knew that the item should be included but they might have forgotten to include it. So i asked for my money back but Swiggy refuses to give me a refund for the missing item. What's worse is that the customer care agents are so condescending as if I am complaining about the taste of the food.

If you charge for a service and do not provide it, you are illegally withholding the money that wasn't yours to begin with.

I was promised an ETA of 34 mins. For my order number[protected] and the ETA which I have now received is 8.42pm while I placed the order on 7.45pm
This is not the first time happening. Either this company should not promise fast deliveries or take responsibility for their course of action because they never tell you that the ETA is revised. It's only when the customer thinks that enough time has passed and asks help in the app, then he/she is told that you have a new ETA.
This is so frustrating as this is not happening for the first time. Time is value and money. I don't have time to keep on waiting for food in my life.

This is to kindly inform you, that i was sincerely worked last 3 years for swiggy, but now I was temporarily deactivated, I very much fed up this issue, because I'm really worked hard without any black marks. I fully satisfied the customers as I possible.
Due to some zone DEs self orders I got those orders, to deliver, because i'm not able to reject or cancel those orders due to penalty issues.
So i delivered those orders.
So in my side I didn't do anything wrong.
I kindly requesting you to activate my ID to work.

Please do needful
Thanking you
( Vidurshan T )
(ID 532252)

Order #[protected]

Delivery partner was able to find the delivery address, so they cancelled the order and no refund was given.

I have the full conversation for proof.

I placed an order today at 4:20 pm. The same was taking 57 minutes to deliver. Hence was canceled. The complete amount was deducted as cancellation charges. This whole process took less than 5 minutes . They are not offering a refund or food delivery...

I order on SWIGGY last night they ask me for 45min delivery but after 50min wn my food ws not delivered i chat with help desk and asking for my food delivery but there was no body to help me bcoz food is picked up and delivery boy's no wn not connected by me and also but there customer care executive after that he switched of his phone and i hv to go somewhere after food he delivered food after 90min and food ws Cold and not safe to eat bcoz he tk 50min to deliver my food after picking from the Restorent this is a big matter in this covid time bcoz its not safe to eat tampered food
Also the customer care executive not chat with me properly

Bring me what i ordered or give me my money back or we are gonna meet in court because this is the third time something like this is happened within a month.
My order number is- #[protected]

My Order Number is[protected].
I have an undelivered order that was tagged as delivered by the delivery agent, Upon raising this concern with Swiggy, they said that the delivery agent is saying that he delivered and hence closing the ticket.

I have the CCTV footage of my Building where the delivery agent claimed to deliver the Order. As a matter of fact, No One from Swiggy Entered and Exited during the claim of the delivery agent that he had delivered the groceries.

I have ordered food, I had waited for 3 hour but it's not come so I lastly cancelled my order .. its so bad service of yours, you should improve your service you have worst service,

Sir account is temporarily deactivated agide rejan yaru yeltilla open Madi kodi antha office Alli agide agode ella antha heltidhare

Please Activate my Swiggy account number

Resignation number network issue