Swiggy Complaints & Reviews

I was promised an ETA of 34 mins. For my order number[protected] and the ETA which I have now received is 8.42pm while I placed the order on 7.45pm
This is not the first time happening. Either this company should not promise fast deliveries or take responsibility for their course of action because they never tell you that the ETA is revised. It's only when the customer thinks that enough time has passed and asks help in the app, then he/she is told that you have a new ETA.
This is so frustrating as this is not happening for the first time. Time is value and money. I don't have time to keep on waiting for food in my life.

This is to kindly inform you, that i was sincerely worked last 3 years for swiggy, but now I was temporarily deactivated, I very much fed up this issue, because I'm really worked hard without any black marks. I fully satisfied the customers as I possible.
Due to some zone DEs self orders I got those orders, to deliver, because i'm not able to reject or cancel those orders due to penalty issues.
So i delivered those orders.
So in my side I didn't do anything wrong.
I kindly requesting you to activate my ID to work.

Please do needful
Thanking you
( Vidurshan T )
(ID 532252)

Order #[protected]

Delivery partner was able to find the delivery address, so they cancelled the order and no refund was given.

I have the full conversation for proof.

I placed an order today at 4:20 pm. The same was taking 57 minutes to deliver. Hence was canceled. The complete amount was deducted as cancellation charges. This whole process took less than 5 minutes . They are not offering a refund or food delivery...

I order on SWIGGY last night they ask me for 45min delivery but after 50min wn my food ws not delivered i chat with help desk and asking for my food delivery but there was no body to help me bcoz food is picked up and delivery boy's no wn not connected by me and also but there customer care executive after that he switched of his phone and i hv to go somewhere after food he delivered food after 90min and food ws Cold and not safe to eat bcoz he tk 50min to deliver my food after picking from the Restorent this is a big matter in this covid time bcoz its not safe to eat tampered food
Also the customer care executive not chat with me properly

Bring me what i ordered or give me my money back or we are gonna meet in court because this is the third time something like this is happened within a month.
My order number is- #[protected]

My Order Number is[protected].
I have an undelivered order that was tagged as delivered by the delivery agent, Upon raising this concern with Swiggy, they said that the delivery agent is saying that he delivered and hence closing the ticket.

I have the CCTV footage of my Building where the delivery agent claimed to deliver the Order. As a matter of fact, No One from Swiggy Entered and Exited during the claim of the delivery agent that he had delivered the groceries.

I have ordered food, I had waited for 3 hour but it's not come so I lastly cancelled my order .. its so bad service of yours, you should improve your service you have worst service,

Sir account is temporarily deactivated agide rejan yaru yeltilla open Madi kodi antha office Alli agide agode ella antha heltidhare

Please Activate my Swiggy account number

Resignation number network issue

Sir i am mashud Mazumder working in swiggydelivery partner for a long time OR very honest and hard work all the time 2, 6 years never any complaint i have but 03 oct company my id deactivated please sir I'm request
Sir my id aeactivated please sir i need
My job please sir naxt time no mistake
Sir please i need job please help me
Thunku

Dear sir I am order food to swiggy on 21 oct my swiggy registered number-[protected].order cancel but refund not received plz help

We ordered for food at around 8:20. The was a complete mix-up with the delivery location despite having ordered from swiggy earlier. The delivery agent called us and we answered but his voice was not clear and the call got disconnected. We attempted to reach him through 2 numbers and managed to contact him and get an alternate number to contact him on whatsapp. He requested the location be sent to him, which we did, after which he said it was 2.6km away and told us that he would charge us extra delivery fees, despite having made full payment earlier, when ordering. We told him to deliver the food and we would handle the extra delivery charge. However, he went ahead and canceled the order on his own. We were informed that we would get a refund on our order, however, when we accepted the refund offer, they changed it to 50% refund, which we did not find acceptable. Considering that no food was delivered and the cancellation was made by the delivery agent, we should have received a 100% refund.

Sir i am mashud Mazumder working in swiggy delivery partner for a long time OR very honest and hard work all the time 2, 6 years never any complaint i have but 03 oct company my id deactivated please sir I'm request
Sir my id aeactivated please sir i need
My job please sir naxt time no mistake
Sir please i need job please help me
Thunku

Hi Team,

I have placed an order on Swiggy Instamart on 19th Nov ‘21 wide Order no #[protected] for few groceries .

I placed an order for Crown Dates, 250 GM packet . On the order page it was showing as 185 . ( snap shot attached) .

But to my utter surprise when I received the delivery, it showed MRP of the same Crown Dates as 117 ( pl refer the pics attached ) . I raised the issue with the customer support but they said they don’t have the authority to refund the balance amount charged extra .

I have also written vide mail on the customer support but nothing form their end as well .

As per my information and knowledge no one charge above MRP which is a criminal offense and illegal in India .

Looking for a solution and also there should some check on these sites luring customer by showing some discount whereas the MRP have been marked up from the original listed price .

Regards

Hi Team,

This was the pathetic experince with swiggy..I ordered for the food from "Nandhana palace" and I was aaked to wait for 40 min, then a delivery executive was assigned. He took the food and delivered to a different person. When I chatted with the customer care representative, he waa not willing ro help. He was asking me to cancel the order rather than helping me out. Then I recieved a call from the swiggy team and he was offering me just Rs.25 and asking me sorry. Now, please tell me if the customer has to be penalized for this issue or the delivery executive?? And also this spoils the name of the restaurant.

Order id: [protected]

Thanks,
Sivaprasad
[protected]
Bangalore

Hi, I am a regular customer and i m part of Super Binge plan as well.

I am sure that normally you guys put 20rs extra on the menu, plus tax and then delivery charges and which i am okay. But i cant digest the factor that you guys charge 100 rs plus for each product on some restaurants, for each item.
For example NISO restuarant in KR Puram Bangalore, they charge 150rs for lemon chicken and where in i m charged 219rs in swiggy, plus taxes plus delivery charges. Why are you looting so much?
I paid for the Super Binge, plus i get 100rs extra charged on a product plus taxes. its a serious looting you guys are doing, and i have the details of each and every item. I want you guys to return what ever you guys looted from me.

Once the coupon is applied there small discount and total payable amount is subtracted with discount amount, but when we choose the payment mode, it reflects the original amount.Either im seeing this wrong or doing something wrong or you guys need to get this right.
Instead of giving false coupon offers you could play being genuine with the customers....

Yesterday I have placed an order with Swiggy for 10 cups (Each cup 95 gms) of Ice cream - Maha Raj Bhog from IBACO vide order no.[protected], Nov 16, 21:27. The delivery is received without any proper packing to protect cooling. My cousin received the delivery so that I could not notice. When the ice cream is served to my guests I was a bit embarassed as the cream is totally melted and looks like flavoured milk. I have reported this issue to Swiggy, they have not responded properly.