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Updated: Aug 10, 2026
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4591
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Swiggy reviews & complaints page 96

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A
Anu.tina
from KOLKATA, West Bengal
Dec 22, 2021
Resolved
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Address: Kolkata

Order id is- #[protected]
I order one black Forest cake from New Grissini restaurant.. This cake is totally spoiled and damaged. It is dangerous for your health... I take small bite for testing vomiting is occurs And Bad smell coming after cutting the cake and water is released from this cake.. No one cannot eat a single bites. I have uploaded photo Of that cake... Plz help regarding this matter And refund back My money... They give us old cake and totally damaged... Plz report this restaurant and refund back my money and solve my issue as soon as possible..
Dec 22, 2021
Complaint marked as Resolved 
Order id is- #122984855408 I order one black Forest cake from New Grissini restaurant.. This cake is totally spoiled and damaged. It is dangerous for your health... I take small bite for testing vomiting is occurs And Bad smell coming after cutting the cake and water is released from this cake.. No one cannot eat a single bites. I have uploaded photo Of that cake... Plz help regarding this matter And refund back My money... They give us old cake and totally damaged... Plz report this restaurant and refund back my money and solve my issue as soon as possible..
Swiggy customer support has been notified about the posted complaint.
Dec 22, 2021
Updated by Anu.tina Order id is- #[protected]
I order one black Forest cake from New Grissini restaurant.. This cake is totally spoiled and damaged. It is dangerous for your health... I take small bite for testing vomiting is occurs And Bad smell coming after cutting the cake and water is released from this cake.. No one cannot eat a single bites. I have uploaded photo Of that cake... Plz help regarding this matter And refund back My money... They give us old cake and totally damaged... Plz report this restaurant and refund back my money and solve my issue as soon as possible..

Dec 24, 2021
Updated by Anu.tina Order id is- #[protected]
I order one black Forest cake from New Grissini restaurant.. This cake is totally spoiled and damaged. It is dangerous for your health... I take small bite for testing vomiting is occurs And Bad smell coming after cutting the cake and water is released from this cake.. No one cannot eat a single bites. I have uploaded photo Of that cake... Plz help regarding this matter And refund back My money... They give us old cake and totally damaged... Plz report this restaurant and refund back my money and solve my issue as soon as possible..
Dec 24, 2021
Updated by Anu.tina Order id is- #[protected]
I order one black Forest cake from New Grissini restaurant.. This cake is totally spoiled and damaged. It is dangerous for your health... I take small bite for testing vomiting is occurs And Bad smell coming after cutting the cake and water is released from this cake.. No one cannot eat a single bites. I have uploaded photo Of that cake... Plz help regarding this matter And refund back My money... They give us old cake and totally damaged... Plz report this restaurant and refund back my money and solve my issue as soon as possible..

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    veer7557
    Dec 22, 2021
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    Address: plot 328,siridi sai colony ,beeramguda,telangana 502032

    I have ordered some items last 15 days, i received wrongly cooked items and some items missing in my orders .i have raised tickets for my problems in swigy but not responded .
    so please take action resolve my problem
    thanks & regards
    veerababu
    [protected]
    Swiggy customer support has been notified about the posted complaint.
    View replies
    Hi there. We're sorry that you received your order with items missing, and that you did not get proper support with it. Please send us an email at [protected]@swiggy.in with the order ID so that we can look into it and assist you with it.
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      A
      Anshu shokeen
      Dec 22, 2021
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      They are showing different images and send 3rd class quality of food
      I m spending much amount on order food and they are doing compl fraud
      I asked them ti follow the instructions on birthday cake but they haven’t followed any
      And after complaining not even doing anything
      Swiggy customer support has been notified about the posted complaint.
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        N
        Nikitabanerjee
        from Allahabad, Uttar Pradesh
        Dec 21, 2021
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        I have ordered food on 12th December, 2021 from a restaurant via Swiggy.
        But due to some reason I have cancelled the order within 10 seconds of order confirmation.
        I have been entitled fr a refund of Rs 607 ( order amount)., for which I have contacted the customer care of swiggy. They have told that the refund have been initiated nd will reflect in my account within 7 days.
        After that I have contacted them some 6-7 times but every tym they told the same thing. Then I contacted my bank's customer care, they have told tht no such refund has been taken processed in my account.
        Today it's 21st December, and still I haven't got the amount back.
        I'm highly disappointed by this fraudent service of swiggy.
        Kindly help me to get my money back.
        I have attached my bank statement frm 12th December till today.
        Swiggy customer support has been notified about the posted complaint.
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          Z
          Zainab Irshad
          Dec 20, 2021
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          I am a small business owner. I have a home bakery. I used the swiggy genie option to make two deliveries the same day. They were both delivered in a very bad condition.
          It was devastating to see pictures from customers. And all this happened even after I told both the delivery guys to be extra careful with the package.
          Swiggy customer support has been notified about the posted complaint.
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            A
            Arnav Shivendu
            Dec 19, 2021
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            Following sms received from Swiggy after debit of amount made from bank account

            Your payment for Swiggy order #[protected] was not completed. Any amount if debited from your bank will get refunded within 4-7 days.

            Swiggy app also doesn’t show any active order regarding this order number
            Swiggy customer support has been notified about the posted complaint.
            View replies
            Hey Arnav, this could be due to the payment failure at the payment gateway level. In case you do not see a reversal in 7 days, we request you to write to us at [protected]@swiggy.in.
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              H
              Heamz
              Dec 19, 2021
              Resolved
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              Resolved

              My account has been deactivated don't know why did nothing wrong. Please reactivate my account. Mobile no. [protected]
              Jan 19, 2022
              Complaint marked as Resolved 
              Swiggy customer support has been notified about the posted complaint.
              Verified Support
              Dec 19, 2021
              Swiggy Customer Care's response               Hi there, we understand your concern. We request you to raise this concern via the Swiggy connect form and, the relevant team will reach out to you for assistance within 24-48 hours.
              View replies
              My account deactivated temprorly iwant activate
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              5 found this helpful
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                A
                Argha Basak
                Dec 18, 2021
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                I have canceled my order which was set on cash on delivery after that till now i am unable to order a single food on cash on delivery please resolve this as soon as possible
                Swiggy customer support has been notified about the posted complaint.
                View replies
                Hey Argha, we understand your disappointment. However, we request you to place a few prepaid orders and your blocked COD option be auto released.
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                  S
                  Sai Dittakavi
                  Dec 18, 2021
                  Resolved
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                  Resolved

                  My order number was[protected], i ordered some food from burger king and even after one hour it was not delivered wondering i contacted the support team and they said the excutive's bike has issues and if they can allocate some other executive to pick the food, they want me to eat the cold food? do they think they are the only food app? I was a regular user of swiggy for more than a year but now i am switching to other food apps. if the executive has problem with his bike then they should have immediately asked someone else to pick the order but instead after one hour they wanted me to eat the cold food
                  Jan 19, 2022
                  Complaint marked as Resolved 
                  Swiggy customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 18, 2021
                  Swiggy Customer Care's response                   Hey Sai. Sorry that you had to face this issue and had to cancel the order. We will be reaching you over a call to hear and assist you further. Please bear with us.
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                    S
                    Shanthkumar18
                    Dec 18, 2021
                    Resolved
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                    Resolved

                    I have taken 1 yr membership 899/- for one free delivery subscription of below 6 km distance at swiggy food wallet.

                    But while ordering it's showing restaurant distance above 6.1 km. But same restaurant is showing distance 5.1 km in other account without 1 yr free delivery membership.
                    How they can showing different distance to with membership n without membership?
                    at any way swiggy to take delivery charges from us?
                    Why swiggy doing fraudulent business?

                    This is very very fraudulent.

                    Kindly take necessary action on this swiggy food delivery.

                    Shanthkumar k
                    [protected]
                    Hyderabad
                    Dec 18, 2021
                    Complaint marked as Resolved 
                    [email protected]
                    Swiggy customer support has been notified about the posted complaint.
                    Dec 28, 2021
                    Updated by Shanthkumar18                     I have taken 1 yr membership 899/- for one free delivery subscription of below 6 km distance at swiggy food wallet.

                    But while ordering it's showing restaurant distance above 6.1 km. But same restaurant is showing distance 5.1 km in other account without 1 yr free delivery membership.
                    How they can showing different distance to with membership n without membership?
                    at any way swiggy to take delivery charges from us?
                    Why swiggy doing fraudulent business?

                    This is very very fraudulent.

                    Kindly take necessary action on this swiggy food delivery.

                    Shanthkumar k
                    [protected]
                    Hyderabad
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                      H
                      Harsh Angiwala
                      Dec 18, 2021
                      Resolved
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                      Resolved

                      Mobile Number :[protected]
                      Name : Harsh Angiwala

                      I have take one membership worth 999 for 1 Year then also i ' m being charged for delivery on almost all orders that too nearby restaurants,
                      I have also complained through chat they told that restaurant not offering free delivery, i have ordered from same restaurant earlier that time i didn't charged any charges,
                      What is the worth of purchasing one membership after paying 999 rupees,
                      I request them give me my delivery charges refund which I have paid otherwise refund my 999 rupees as it not as swiggy promised
                      I am being charged for delivery even for above 199 rupees and that to from nearby restaurant you can check all my previous orders i have shared screenshots on chats as well.

                      Kindly solve my issue

                      Thank you. Regards
                      Feb 6, 2022
                      Complaint marked as Resolved 
                      Swiggy customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 18, 2021
                      Swiggy Customer Care's response                       Hey Harsh, we didn't mean to disappoint you. We have upgraded the Super plans to Swiggy One which has its own special benefits of free delivery and offers. Right now, we have limited restaurants participating under this plan, however, we will be adding more restaurants in the coming days. Please update the app to the recent version to avail Swiggy One benefits and we request you to please go through the TnCs on the app.
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                        T
                        Tamilalagan sooriamoorthi
                        Dec 17, 2021
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                        Giving stale food even after complaining they are not at all responding ..order ID[protected]
                        Swiggy customer support has been notified about the posted complaint.
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                          M
                          Mohd Tabrej Alam
                          Dec 16, 2021
                          Resolved
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                          Resolved

                          Address: Agra

                          I have ordered at 19:45 and got my order deliver at 22:23 from one of your Restaurant partner.

                          And during the time when I asked the customer care to get my order delivery as soon as possible, they asked me to cancel the order.

                          After almost two hour you are delivering my food. This type of behavior is not accepted at all.

                          I request the management to look up to this matter.
                          Jan 17, 2022
                          Complaint marked as Resolved 
                          Swiggy customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 16, 2021
                          Swiggy Customer Care's response                           Hi Tabrej, we understand the importance of timely delivery and this shouldn't have happened. Our apologies for the hassle you faced with our support team. We've highlighted this to the concerned team, they'll look into this and will update you at the earliest.
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                            M
                            [email protected]
                            from Pune, Maharashtra
                            Dec 16, 2021
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                            Swiggy is troubling by sending UCC messages on dnd registered number.
                            Swiggy customer support has been notified about the posted complaint.
                            Dec 16, 2021
                            Updated by [email protected]                             Messages are being received on [protected]
                            Verified Support
                            Dec 16, 2021
                            Swiggy Customer Care's response                             Hi There! We apologize for the inconvenience caused. We have highlighted your issue and our concerned team will look into this and get in touch with you. Kindly await us.
                            Dec 16, 2021
                            Updated by [email protected]                             Not interested in making any communication.
                            Dec 17, 2021
                            Updated by [email protected]                             Today also message is sent.
                            Dec 20, 2021
                            Updated by [email protected]                             Can I know the status? Everyday messages are being sent..
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                              R
                              Ruchit Mangwani
                              Dec 15, 2021
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                              I have ordered on swiggy at 10.13 pm. the delivery time shown was eta 32 mins.

                              After almost 45 mins, i tried calling the delivery partner number provided by swiggy but went unanswered.

                              i tried to chat with swiggy customer care but didn't get any response...

                              This is a poor customer service along with pathetic customer care staff
                              Swiggy customer support has been notified about the posted complaint.
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                                S
                                SharmisthaP10
                                Dec 15, 2021
                                Resolved
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                                Resolved

                                Today 15/12/2021

                                I ordered 2 pc hot and crispy and medium fries combo. INSTEAD I got 2 pc hot and crispy and small chicken popcorn. I shared photos too with them.
                                but the email support claimed that ‘We’ve checked the image provided by you and we’re afraid it did not pass the checks we ran before disputing this order with the restaurant.'
                                basically claiming that the order was correct and we are lying.

                                MOREOVER THEY FROZE MY SWIGGY ACCOUNT WHERE I WAS UNABLE TO VIEW AND SEND EXACT ORDER DETAILS THAT I ORDERED.
                                Jan 23, 2022
                                Complaint marked as Resolved 
                                Swiggy customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 16, 2021
                                Swiggy Customer Care's response                                 We regret disappointing you with our services, Sharmista. We urge you to kindly share with us your registered details over a mail to [protected]@swiggy.in so that we may look into this further and assist you better.
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                                  B
                                  Balaji Naresh
                                  Dec 15, 2021
                                  Resolved
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                                  Resolved

                                  I have placed an order and but not delivered and simply they cancelled the order and not refunding the amount. I try to call the delivery person by his mobile number to give the guidance about the location / landmark but he is not picking the call. I chat using customer chat but they didn't give the proper reply and they take more time to give the reply. I Need to get the full refund.

                                  I ordered Cake from "The Cake World"
                                  Delivery Person Name: Vijaya Kumar M
                                  Mobile No. [protected]
                                  Jan 23, 2022
                                  Complaint marked as Resolved 
                                  Swiggy customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 16, 2021
                                  Swiggy Customer Care's response                                   Hi Balaji, we understand the importance of timely delivery and this shouldn't have happened. Our apologies for the hassle you faced with our support team. We've highlighted this to the concerned team, they'll look into this and will update you at the earliest.
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                                    N
                                    Nalini Padhi
                                    Dec 14, 2021
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                                    My Swiggy has been deactivated for no reason. I had been an active user and there were hardly any order cancellations. Also I had a good amount of Swiggy money added to my account. I have called and mailed the Swiggy support only to hear from them that my account can’t be re-activated. I still have no clue as to why my account is deactivated and what is the issue in getting it activated again. I just want my swiggy money back.
                                    Swiggy customer support has been notified about the posted complaint.
                                    View replies
                                    Hi Nalini, we regret disappointing you. Customer satisfaction is our utmost priority. Please write your concerns to us at [protected]@swiggy.in with your registered details. We will definitely address them.
                                    Reply
                                    Hi Nalini, we regret disappointing you. Customer satisfaction is our utmost priority. Please write your concerns to us at [protected]@swiggy.in with your registered details. We will definitely address them.
                                    Reply
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                                      K
                                      Ketananaidu
                                      Dec 14, 2021
                                      Resolved
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                                      Resolved

                                      Website: Swiggy

                                      I have ordered my food yesterday night and the delivery guy has updated that is has been delivered. He is not responding to my calls and messages. He called me and told that he is not able to see the location and told me to give the otp. If he has genuinely ordered the food, then why his phone is switched off. I want you to take strict action against him and I want to talk to customer care personally. I want my money back.
                                      Jan 15, 2022
                                      Complaint marked as Resolved 
                                      Swiggy customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 15, 2021
                                      Swiggy Customer Care's response                                       Hi there, we understand your disappointment towards this whole experieence and we request you to write to us at [protected]@swiggy.in along with your order ID details so that we may look into this right away and assist you better.
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                                        U
                                        Udita Agarwal
                                        from Lucknow, Uttar Pradesh
                                        Dec 13, 2021
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                                        Address: kanpur

                                        Mere google pay account se 2 wrong transaction ho gye hai aapke swiggy account me plz refund my amount
                                        1- 26585
                                        2- 2658
                                        Swiggy customer support has been notified about the posted complaint.
                                        Dec 13, 2021
                                        Updated by Udita Agarwal                                         mere google pay account se 2 wrong transaction ho gye hai swiggy account me upi id par plz refund my amount
                                        1- 26585
                                        2- 2658

                                        Dec 29, 2021
                                        Updated by Udita Agarwal                                         Abhi tak kuch b nhi hua aur refund b nhi aaya jbki aaj 17 din ho gye
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