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Swiggy Complaints & Reviews

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Updated: Sep 13, 2025
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Swiggy reviews & complaints page 96

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J
Joyalbert
Sep 20, 2021
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Weekly payout issue

Address: Guwahati maligaon

I'm am delivery partner of swiggy my DE ID is 1628617 till now 2 week pass I have not got my previous week payout...
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Indrajeet Bharatkumar Pawar
from Pune, Maharashtra
Sep 19, 2021
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Address: B.H Pawar, Sr.no 209/6/13, Koyana-Krishna, Bhagirathinagar, Sadesatara Nali Road, Hadapsar, Pune

I have ordered vegetables from Swiggy instamart.
After that I made payment, my payment gone but order didn't get placed, got canceled.

Please help.
Swiggy customer support has been notified about the posted complaint.
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    Sonia.lamba
    Sep 17, 2021
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    My wife ordered from swiggy on 08/09/2021.Amount deducted from the account but order failed. After 9 days still we have not received any refund. Customer care executive on chat said in that case they cannot help. Swiggy is cheated with us for very small amount. On 08/09/2021 following message has been received:

    Your payment for Swiggy order #[protected] was not completed. Any amount if debited from your card will get refunded within 4-7 days.

    Regards
    Swiggy customer support has been notified about the posted complaint.
    Sep 17, 2021
    Updated by Sonia.lamba
    Some part of chat with customer care is attached for your kind reference

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      P
      Pranjay Gupta
      Sep 16, 2021
      Resolved
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      Resolved

      I purchased premium swiggy membership because they offer free deliveries on orders. But as soon as I bought the membership my regular restaurant was marked as unserviceable because I used to order a lot from there and the delivery Charges were high.
      I went to customer care and waited for more than 1.5 hours because they put me on hold as they can’t help me and they will transfer the call to a senior executive. They denied help for a membership I paid for. I have all the screenshots for the chat.
      Oct 24, 2021
      Complaint marked as Resolved 
      Swiggy customer support has been notified about the posted complaint.
      Verified Support
      Sep 19, 2021
      Swiggy Customer Care's response
      Hey Pranjay, we understand your concern and we are here to help you out. We do apologize for the unsatisfactory experience you had with our support team. Please share your registered details by writing to us at [protected]@swiggy.in and we would be happy to connect with you and assist you further.

      ^MS
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        M
        Mohd Uroj
        Sep 16, 2021
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        Address: A-44 Rajouri Garden
        Website: Swiggy

        Order id[protected]

        Jitender Sharma- [protected] the rider arrived at restaurant and collect the order but not pick up on there app after that customer call me and told me rider jitender saying restaurant system not working, I have received order from restaurant and I am cancelling the order and you pay by cash.. It's fraud by rider
        Swiggy customer support has been notified about the posted complaint.
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          D
          Dipjit saha
          Sep 16, 2021
          Resolved
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          Resolved

          Address: Udaipur tripura

          Amount not credited in my bank account kab se bol raha hu solve nahi hoya
          +1 photos
          Oct 20, 2021
          Complaint marked as Resolved 
          Swiggy customer support has been notified about the posted complaint.
          Verified Support
          Sep 17, 2021
          Swiggy Customer Care's response
          Hi Dipjit, we're sorry to know about this. Kindly provide your DE ID and your concerns via [protected]@swiggy.in, we will look into the matter and help you with your matter as soon as possible.
          Not creadit to money my bank account
          Please check the issue
          I'm complet so many times
          No response...

          Swiggy payout issue - Comment #3910555 - Image #0
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            D
            DeepakJarwal
            from Delhi, Delhi
            Sep 16, 2021
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            Address: Aurangabad, Maharashtra

            I ordered food for 352 on 17th July 2021 at 7.30PM from Hotel Maithili.
            Order no.#[protected]Registered mobile no. [protected]
            I cancelled the order by mistake immediately I spoke the customer care executive escalation manager and informed about cancellation due to error and asked them to dispatch the order asap, to my address, they gave lame excuses like food is gone to food hub
            I asked them to dispatch my food as I have paid for it And cannot loose my money, still they cooked up stories instead of dispatching my food
            And I was charged 352 as cancellation charges
            They to have one standard reply food was prepared and it will spoil
            Are you people so hungry that you eat customers food in seconds and cannot reverse the cancellation to dispatch the food
            Very pathetic customer care service and a bad way to cheat customers of their money and food
            I was regular customer of Swiggy and you are loosing customer for no reason
            Oct 20, 2021
            Complaint marked as Resolved 
            Swiggy customer support has been notified about the posted complaint.
            Verified Support
            Sep 17, 2021
            Swiggy Customer Care's response
            Hi Deepak, we're disappointed to hear the support with our team was not up to your satisfaction. Kindly allow us some time while we connect with you over the call to have this addressed for you at the earliest.

            ^ Raghav
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              H
              Harish_kumar_official
              Sep 16, 2021
              Resolved
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              Resolved

              Address: ANJAPPAR RESTAURANT - PERAMBUR, CHENNAI.

              I was ordered chicken meals in ANJAPPAR RESTAURANT, PERAMBUR. In that delivered parcel the chicken gravy box and rasam box was totally busted and that gravy was totally leaked to the balance foods and the paper bag... Promisely can't able to eat the food...All the food I threw it to the dustbin, My hardened money that I paid was wasted. But I can't get an proper response from the swiggy and Surely I want refund because of this issue happened to me.
              Oct 17, 2021
              Complaint marked as Resolved 
              Swiggy customer support has been notified about the posted complaint.
              Verified Support
              Sep 16, 2021
              Swiggy Customer Care's response
              Hi Harish, we are concerned to see the food was delivered in such an unsightly manner, kindly write to us at [protected]@swiggy.in with the order details, our team will check this.
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                K
                Karuna809
                from Gurugram, Haryana
                Sep 16, 2021
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                Resolved

                Website: Swiggy

                I have recieved chicken salami from swiggy which was expired in 06/2020 and manufactured in 2019 a year old expired and I am having sever food poisoning due to this
                Oct 17, 2021
                Complaint marked as Resolved 
                Swiggy customer support has been notified about the posted complaint.
                Verified Support
                Sep 16, 2021
                Swiggy Customer Care's response
                Hi Karuna, we are sorry for your trouble. Do share your concern with relevant details to [protected]@swiggy.in and we will be happy to make amends.
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                  D
                  Dipjit saha
                  Sep 15, 2021
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                  Resolved

                  Address: Udaipur tripura
                  Website: Swiggy.com

                  Payout thik se credited nahi hota avi tak solve nahi hoya
                  +1 photos
                  Oct 21, 2021
                  Complaint marked as Resolved 
                  Swiggy customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 17, 2021
                  Swiggy Customer Care's response
                  Hi Dipjit, we have received your previous complaints. We're sorry to know about this, please share your concerns along with your DE ID via [protected]@swiggy.in, we will check and help you with the matter at the earliest.
                  Main Mera bank detail change karna hai

                  Amount not credited - Comment #4011275 - Image #0
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                    T
                    Tamasree
                    from Kolkata, West Bengal
                    Sep 15, 2021
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                    I have ordered and paid Rs 1152 for
                    1) firni Rs 65
                    2)kakori kebab (4 pieces) Rs 385
                    3) mutton biryani and chicken tikka butter masala (6 pieces) Rs 640
                    Total=1152
                    But at the time of delivery I got
                    1)firni Rs 65
                    2)kakori half Rs 190(3 pieces)
                    3) mutton biryani Rs 290
                    Plus taxes Total Rs 572
                    My chicken tikka butter masala and one kakori kebab are missing in order.when I contacted delivery boy and restaurant both are blaming each other.none has answer for my missing order or money.my food was not delivered properly when I need it, your customer support are not answering.atleast refund my money at time.. disgusting customer service
                    Order I'd[protected]
                    +3 photos
                    Oct 22, 2021
                    Complaint marked as Resolved 
                    Swiggy customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 17, 2021
                    Swiggy Customer Care's response
                    Hi Tamasree, it is awful to know that you've faced this scenario. Thank you so much for sharing the details, we will reach out to you via call and solve this for you at the earliest. Please stay connected with your registered contact number. Thank you.
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                      D
                      Dipjit saha
                      Sep 15, 2021
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                      Address: Udaipur tripura

                      376 rupees was not credited processing ho raha hai avi tak nahi mila
                      Swiggy customer support has been notified about the posted complaint.
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                        J
                        JEET &^
                        Sep 15, 2021
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                        Address: 11 suren tagore road Ground floor

                        Date :15th September 2021

                        Order No :[protected]

                        I am regular customer Prime member of Swiggy ordering daily twice .

                        For the first instance today due to sudden emergency i could not receive the call from delivery boy twice . In 4 minutes he cancelled the order .

                        When i spoke soon with your customer executive Angena she said its contactless policy no refund . I said everyday executives ringing my bell is the policy not same always . Told her check my record its never happened with me for so many years with SWIGGY . She confirmed on the chat she would atleast give me back half the money . Although still that not right customer service still i agreed she confirmed . Then she vanishes and another executive comes named Sagir . He says Angena said incorrectly confirmed wrongly there is no refund .

                        This is heights firstly for an esteemed customer a daily customer for one instance of not attending call twice delivery gets cancelled and then u say your money is gone as well as the food . One person comes conforms u get half back another comes says she was wrong u get nothing .

                        Am from service industry too is this the kind of service a customer gets ..
                        Really saddening and shocking1111
                        Swiggy customer support has been notified about the posted complaint.
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                          T
                          T Tarun
                          Sep 14, 2021
                          Resolved
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                          Resolved

                          I ordered 2 biryanis of different types (Chichen Fry piece Biryani and Chicken Dhum biryani) Where's I got only biryani rice in two packs without any pieces. This is completely unfair. I ordered for Chicken Dhum biryani and Chicken Fry Piece Biryani not for Rice.
                          Oct 16, 2021
                          Complaint marked as Resolved 
                          Swiggy customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 15, 2021
                          Swiggy Customer Care's response
                          Hi Tarun, it is really disappointing that you haven't received the chicken in your order. We're here to help you, please share the order details via [protected]@swiggy.in, we will definitely take this up at the earliest and resolve it.
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                            Thanneeru vasantha
                            Sep 13, 2021
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                            After ordering the items the restaurant is closed so when I look for the options it automatically cancelled and amount is chargeable for refund so not refunded but it's swiggy mistake please refund my amount
                            +1 photos
                            Oct 22, 2021
                            Complaint marked as Resolved 
                            Swiggy customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 14, 2021
                            Swiggy Customer Care's response
                            Hi Vasantha, we are sorry for your trouble. Please send us an email at [protected]@swiggy.in from your registered email ID with your order details so that we can look into this and assist you further.
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                              S
                              Shriya94
                              from Mumbai, Maharashtra
                              Sep 13, 2021
                              Resolved
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                              Resolved

                              Ordered for a veg food instead received non-veg food

                              I had placed an order on Swiggy and the restaurant that i ordered from was Mealful Wraps. I had ordered for a veg food instead received non-veg food. I have never touched non veg food in my life but because of Swiggy i accidentally ate non veg food. This is against my religion and highly disappointing. I want Swiggy to compesate for this tampering my religious beliefs....
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                              Esakki Marine
                              Sep 13, 2021
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                              1.Who is the responsible for delay food preparation (1hour) me or that hotel?

                              2.Who is the responsible for that delivery person not ready to pickup hotel? This person rounding opposite direction in 1 hour

                              3.Your team already told refund is process but this is forgery, screenshot attached for your reference

                              4.Food wastage is fully response for hotel side and delivery boy side delay. But penalty to me how is reasonable?

                              5.All mistakes are your side but penalty for me VERY FUNNY & VERY VERY CHEETING

                              6.This money I knew did not go to the hotel, Swiggy stole my money. I am wrongly paid to swiggy before delivery of food. Maybe I marked payment method is cash on delivery what can I do?

                              Clearly found swiggy is cheating me

                              Confidence in Swiggy has waned.
                              +4 photos
                              Swiggy customer support has been notified about the posted complaint.
                              Sep 13, 2021
                              Updated by Esakki Marine
                              5 days completed but swiggy still not reply.
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                                R
                                Rimnish
                                from Gurugram, Haryana
                                Sep 13, 2021
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                                Address: Instamart Gurugram

                                Terrible quality of carrots, tomatoes supplied against order placed on Saturday 11th Sept 2021
                                Swiggy customer support has been notified about the posted complaint.
                                Hi Rimnish, we are disappointed to hear about this and we request you to kindly write to us at
                                [protected]@swiggy.in along with the order details so that we may check this asap and assist you ahead with the same.
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                                  Ananya Moulick
                                  Sep 12, 2021
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                                  Sep 12, 2021
                                  I ordered food from Grand hotel, Hyderabad. Everything was moving fine and my delivery partner was 10 minutes away from reaching my home and suddenly my order got cancelled. I immediately chatted with the customer service and they never responded for more than 5 minutes. Even after they respond they reverted me to different issue. So I excalated the issue to a customer call and informed them about my issue. They simply said delivery partner had called you many times and you didn't respond. I was clueless because I haven't got a single call from swiggy and I was just tracking my delivery partner and waiting for his arrival.Finally the customer service put the blame on me and I informed them I will file a complaint against this issue. I got the chat conversation screenshot and call logs for my evidence. This is the worst thing I ever faced being a loyal customer for swiggy. I only got half refund..never gonna order from swiggy again
                                  Swiggy customer support has been notified about the posted complaint.
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                                    Dhgdgd
                                    from Mumbai, Maharashtra
                                    Sep 12, 2021
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                                    Address: Mumbai

                                    Swiggy, , O835OO98358, , , CONTACT SERVICE SENTER NO..Bhavani Medicals,
                                    #Swiggy, , O835OO98358, , , CONTACT SERVICE SENTER NO..Bhavani Medicals,
                                    #101, 4th cross, widia layout,
                                    vijaynagar, Bangal.
                                    Mob - [protected]
                                    Swiggy customer support has been notified about the posted complaint.
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