Swiggy Complaints & Reviews

Money has been debited from my account more than 5 times while placing order using swiggy and what happens is that the order won't get confirmed at all so we start calling the customer executives and they tell all kind of lame excuses like they didn't recieve the payment at all and we have to place the order again and they tell that if money is debited it will come back to your account after some days but when i checked my pass book their is no money credited to my account. So they know that we won't be remembering this after several days and we don't have time to take this issue further to next level i am complaining because this issue has happened more than thrice to me and they haven't rectified this or provided my money back to me so i guess i need a resolution for the same.

I ordered tonight from swiggy. Applied the location as current location.. I dont know how it went to some other location, and it was not that far from my place. Hardly 10 mins. I asked delivery boy to come to my place and i would give him some extra charges for that. He simply denied. Even swiggy customer care didn't help. And i was charged 137 as cancellation. Pls help in this case. I was waiting for some assistance from swiggy if in case they could request the delivery boy, but they also couldn't do anything. But i think if i had given extra charges to the boy, then it was possible for me to get myfood. Pls see to this. As this will go into awareness.

My name is akshay. Today around 3:15 to 3:30 pm. Hari nagar a block a - 171 a black gate swiggy executive misbehave with me. When i confirm from them whom order??? They replied me khana hai kya... Is this the way that company add mannersless education less delivery boy. And when i tell them i forward the complaint to swiggy. They replied swiggy are nothing in front of me this company are shoe of mine. What is this??? Like swiggy delivery are gunda. Do call me. I am also your regular customer.

[protected]

I ordered 2 combos from burger singh, cp / delhi.
The delivery guy only delivered fries and wasn't bothered when i told him that the delivery was incomplete

I phoned swiggy customer service but the agent was ridiculous.
The guy refused to refund my paytm payment of rs. 777 or re-deliver a full order.
He offered to give me a voucher of rs. 125 instead. That would mean that i would have to finance another order instead of getting a refund for my original order.

Jan. 5, 2020: 35:17 with ref: [protected]

Hi,
I ordered a plum cake from afraa deli kolkata on dec 31, 2019 from my aunt's swiggy account (Kabita choudhury - [protected]). I gifted that cake to one of my relatives. Later on after checking with them, i came to know that the cake was rotten entirely and was very very old, they had to throw it. I have spent rs. 430 on the cake and certainly i realize that i not only wasted my money but, i also lost my prestige. I complained to swiggy regarding this and they very casually said that, they will let the restaurant know and also after 24 hours there is no replacement of food or money.

I am extremely disappointed by this and certainly waiting for your response on this. I need a replacement or my money back for this!

Regards!

Ankita

I changed my number because of an apparent issue with my network in which calls were not going through.

So i changed my number on swiggy on a temporary basis.

After that i am unable to login to swiggy app. Its saying "login with existing account."

Swiggy says they cannot change the number back and nor helping with the issue.

I have a monthly order of 5000/- on their app and they are not even refunding.

In mentioning about recent complaints, in this year 2020, i got 3 delay orders in swiggy. The resturant is 1km away from my home but they take 1hr to delivery food because they assigned deliver partner for two delivery. So he have to wait for the another person food also, what is the reason i have to wait. I filed lot complaints on swiggy customer support by directly through supervisior. He will say our team is working on. But till now, no resolution is taken. I mailed through by email also with photo proof. I have audio proffla speaking with customer support, they saying problem with head department, so they are not making resolution. I have lot of proof, i filed nearly lot of complaints. Even they have audio proff

1. On 04.12.2019 at around 2.40 pm, i ordered a black forest cake on swiggy vide order no. [protected]. (The cake was to be delivered from mitthan sweet shop (Tehsil camp), panipat. I made pre-payment and paid rs. 165 for booking the order from my paytm wallet, after offered discount etc. By swiggy. Got confirmation sms also from swiggy at 2-45 pm also that order shall reach in 39 minutes.
2. But, on checking the delivered item it...

I have ordered food from subway through swiggy on jan3rd 2020.in one of the orders, restaurant forgot to add the tandoori chicken filings in one of the sub that i have ordered. When i contacted the swiggy customer support through chat & call, they said, we will give 50 rupees coupon, which i said i don't want to accept and i have requested to replace the food iteam or initiate the refund.

Swiggy did not even attempt to correct and deliver what i have ordered, and they are not ready to initiate the refund for that particular food item.

When i have dropped an email, they said they can not initiate the refund. When i asked, why no attempt was made to re-deliver they simply giving answers which is not convincing

I order from swiggy and have my international visa card registered with them. When paying a screen comesup with an option to pay in local currence (I. E. Indian rupees). The option is dimmed out to the extent of being not visible. When i clicked on it it just hungs and no responce comes back. Result is they charge in the credit card currency (I. E. Us dollar) with a very low exchange rate, effectively charging me 20-30% more then if i had...

I received a call from [protected] stating he is the supervisor from the escalation team. He sounded illiterate and was rude. All i was looking for was a refund for which he only had apology. He could not provide me with a resolution and at the same time he told me that he will email me the reference number for one one of the order #[protected] and assured me that i will get refund by thursday evening as it's been more than 2 months and swiggy failed to refund the money. When asked for the proof he assured me that he will sent me an email with reference id however i didn't receive any email from him. I wrote an email to ceo thinking he will get the right person to look in to this matter. Unfortunately the one who called me had no proper knowledge of the issue and gave fake promise. A strict action needs to be taken against him for calling him as a escalation supervisor of swiggy who doesn't know how to deal with the issues and stick to the words. I am looking for a refund on order#[protected] and order#[protected].

Yesterday i place 2 order but not delivered any. My 1st order showing refund amount approx 50%, its big fraud to the customer because the delivery man comes to me and delivered food and after 1 min later he again calls me and requests to return food and pick up food from me due to order cancelled.
The main issue is that if we are on call with the delivery man and active on chat via swiggy apps and we don't cancel the order so why order auto cancelled and the delivery man returns food.
Its big fraud to the customer, if the same issue with 1000 customers each day in india, in a month how much amount collect company without doing anything or without delivered (False delivery)

I live in barabanki, u. P.

I ordered a cury named as kadhai panner from sai bhojanalaya via swiggy, and as you know if they don't have material to cook food or persons for delivery they shall not confirm my order but after confirming my order when it showed me that it is ready to be delivered. Also i saw the name of delivery boy whose name was dhirendra kumar!!

They cancelled it, at the very end movement so that i wasn't able to order any other thing becuase it was 11:00 when they cancelled my order.

Order date :- 05/01/2020.

Order location :- barabanki, u. P.

Restaurant name :- sai bhojanalaya.

I've attached the screenshots of all the messages i received.
First screenshot tells that my order has been placed and then after thr official time of swiggy delivery ends i recieved a message (2nd screenshot)

Your order has been cancelled.

What if there were a party at my home and they would have cancel led my order at the very end movement?

What i want :- either cancel their contract eith swiggy, else i want a compensation for that mistake done by them.

Vijayawada but the has not come from temptation but some other place and the food is not so good and the packing is not of the temptation but it is from some other place please refund the amount which we have given and please look in the matter as soon as possible. You should not cheat the customer. And we r the regular customer of swiggy and if the complaint is not resolved we will complaint to consumer court.

I ordered food in swiggy on jan 5, 8.13 pm and i received a completely different order, the order id for the received food was correct but the item was different. I contacted customer support in swiggy app and they said that they can only send a coupon worth 75rs. I paid 152 rs for the food. I even asked them to take back my food since i haven't opened the package while filing complaint. but they are saying there is no option for refund. Pleas help me get my money back. I have attached a photo of the food i received.

I have ordered food via swiggy on 12 dec 2019. They have served very bad quality food. I was told that they will process refund of rs 117/- and it will be cone with in 4-7 days. Its almost a month now. I have taken multiple follow up with them. Still waiting for refund. Every time i am asked to wait for 4-5 days but they never process the refund. Every time false commitment and cheating customers. It becomes a standard with swiggy now days.

Order id: [protected]
Date : 12 dec 2019
Swiggy complain number : [protected]
Place of order: pune, maharashtra

Attached conversation summary that happened with swiggy help desk. These screenshots show how they are cheating customers and how they operate their business now days.

Regards,
Monoj

I belong to jain family and i'm pure veg. So i ordered pure beg food but they delivered me toatally non-veg items. After that i called them. He told me we will refund your amount but now they are saying we will not refund my money. We are students and last 5-6 days i'm totally mentally harasses by them. I'm am concentrate on my exam that is on 11 jan, 12 jan, 28 jan and 8th feb. So please help me. My total order was 2155+30 rs. I have already 15 times mailed them. And when i call to customer care they told me you mailed us then we will further enquirey. Every time i tell him i have done already 15 mails, they told me you should mail. Behave just like robot that everything they are remembering. I am helpless and it's affected on my mind. I want to you please help us. It's by heart request sir/ma'am

This is to inform you that i order cocoberry frozen yougurt from punjabi bagh, new delhi
This restaurant is exactly 7.1kms far from my place. But from last 3-4 days this restaurant is unserviceable.
I contacted the restaurant they said we are open and delivering through swiggy. Infact they made me talk with a swiggy rider who was there to pick up a order. You can check my order history
I have many orders from the same restaurant. You can check the same from my order history. Email [protected]@gmail.com
Account name-rijul jain (Swiggy super member). Sending the screenshot of the restaurant opened in swiggy app.
This is a case of fraud nd cheating as you deliver from far places too.. Nd i have ordered from here many a times... I'm swiggy super member also.. If you want.. I'll pay the delivery fees too but i want the restaurant to be available for delivery. My application is updated and there is no problem in my gps and location. I have ordered many times before also on swiggy only from punjabi bagh outlet. Defence colony is far than my location.. Punjabi bagh is only 7.1kms.. Measured from google maps
Attaching screenshots of the cocoberry outlet address.. Route to my home from the outlet and my previous orders from same restaurant.
This a serve case of cheating done by swiggy with me. I have also purchased swiggy super too then also this problem is coming.
I have placed orders through swiggy from cocoberry punjabi bagh only.. To my home address only dated-
7 nov 2019 (Order id-[protected])
24 oct 2019 (Order id-[protected])
14 oct 2019 (Order id-[protected])
9 oct 2019 (Order id-[protected]).
Mailed 13 times, still no response. And this is a case of cheating

Swiggy is allowing restraunts to over price the customer yet cannot ensure the quality of food. Such service is not acceptable, the quality of food i recieved on my order #[protected] is a slap in the face. A bold statment by the restraunt and the delivery platform that i as a customer is entitled to nothing and nothing matters to the company or the partner in this money making scheme that jt is running. I will give you an example that the restraunt didn't even put effort to shred the cheese in the sandwich worth ocer 70 bucks, didnt even put enough cheese in a sandwich i would otherwise find for less than 50 buck. I demand an explanation and compensation.

For my order number #[protected] i have applied the given coupon code welcome50 and shown the price 320 when i compleat the order its took all 420 from my account i am attaching the screenshot for the same.. And on my another account it is showing 2 offers for 2 different banks when i am applies it not working but when i am proceeding with out offer its working... Its complete cheating

You can reach me @[protected]