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Swiggy

Swiggy — food was cancelled by delivery man and customer is charged

Address:P 76 s.n. roy road chandi Bhawan near lokenath temple, Kolkata, West Bengal, 700038

Yesterday, i had placed my order #[protected]. The address was correctly given. The delivery man calls & says a different address and immediately said he will not be delivering food and cancels our order. This happened between 9:30-9:40pm. The telecall calls after 1 hr to say, if we want to cancel the order, it was clearly mentioned the order has already been cancelled by the delivery man, what else is expected from us!! He clearly said, the delivery charges is applicable... On what basis???
We did not cancel the order.
Please check this and arrange for reversing the charged amount and confirm.

Regards,

Sangita
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Comments

We have place order on swiggy . This order is misplaced because of swiggy fault but your exceutive had cancelled the order and charged rupee 200
Please look into this matter

Refer Below order Detail

[protected] Order was placed in Thane west .

Reply
We have place order on swiggy . This order is misplaced because of swiggy fault but your exceutive had cancelled the order and charged rupee 200
Please look into this matter

Refer Below order Detail

[protected] Order was placed in Thane west .

Reply
I m employee of swiggy in chandigarh zone north mohali . I m waiting for order out of zone in front of swiggy kitchen two employee also waiting ordee with me but only fleet manager called me and the way of talking of fleet manager is too casual he said can i send a car for you and said your id blocked come to office
Reply
I have ordered for a chicken biriyani but they have sent veg biriyani..
When I contacted their customer support they are making me to wait for an hour without giving any resolution
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I ordered Bhakarwadi and I got Methi mathari and when asked for refund or replacement it was flatly refused so unprofessional. I need refund or replacement.
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