Swiggy Complaints & Reviews

I ordered from the swiggy app from artinci - real ice creams, marathahalli on[protected] around 9pm for the amount of 157. I ordered an ice cream with 2 add ons and when i recieved the order, one of the add ons were not delivered. Since i paid extra for the add ons, i raised a complaint for refund for the missing item with swiggy customer support and they had blatantly refused to refund the amount and did not cite their terms for refusing so. Instead, they insisted that they will take feedback from my complaint.

Very disappointed with the response from team swiggy support. They are robbing customers in broad daylight and such business conduct should not be allowed.
How can they charge customer for something which they have not provided.

I ordered food and the bill was of rs 535/- i gave 500/- and went inside to get the change and my brother got him 50/- and he didn't return him 15/- back and left without saying anything that was clear intention of thieving our money. Even after calling him to return our money back he was very rude and abused us on phone. His name is arpit shahu from nagpur we want justice to this act as this was not a way to treat your customers.
I hope i'll get a positive way out after a complaint.

My order number is #[protected]
I placed a foor order by swiggy application of inr 690. Swiggy delivery partner called me and asked about my payment mode, i told him that i have paid amount online.
After 25 minutes i received a call from swiggy costumer care, thay said that your order is not reflecting to resuturent so thay need to cancel it and amount will refund to me. I said ok. But when i checked order status in swiggy application it was showing that order has been received by delivery parter and he is on the way to diliver.
Again i received a another call from swiggy that delivery partner bike has slipped and food is spoiled so we need to cancel the order and amount will be returned to you.
After this call when i again check swiggy application order was showing delivered to me, but no one came to deliver.
I again called costomer care to complaint about this fraud by swiggy delivery partner, thay said that thay have no way to take complaint about delivery partner.
This whole incident wasted my 1.5 hour and i feel cheated also.
I want this type of fraud delivery partner need to punished hard.

We paid whole amount of bill for 5 items wherein afterwards we noticed that one item was missing. Also, they aren't ready to refund the amount of one item missing. The delivery man immediately went away after delivering the order and when called, we aren't able to connect with him. The customer care is resolving the issue by giving us ₹25 discount on next order. Is this the real solution? We ordered because were hungry and tired due to which we will bare the loss.

I ordered two things from kake da hotel ashok vihar
1 fish tikka 400rs
2 chicken combo rs200
After one hour they are telling me that we dont have fish so can you either cancel order or order something else
I ordered chicken tikka half plate instead of that
What i ordered was less than that fish and there people told that will refund you and its been 2 days they havent
Above till now i have mailed this concern and talked to 5-6 customer care executive no action has being taken till now
Is this how you operate? This incident has caused me serious trouble
Swiggy has surely lost his one customer now that me
Now i will never ever order from this platform ever
Refund my money
Order id [protected]

Hi, i ordered food in swiggy today. My order id is #[protected]the delivery executive (Selvam-chennai) is very rude. The delivery executive is fighting with me with heated arguments. Please avoid these type of delivery executives. Which will leads to affect the name of swiggy... Customers are the very important. We should respect our customers.
Thanks

Hi i have ordered cake from BR bakery and paid 569rs amount while ordering . Item is not available at restauran, then they have cancelled my order and they said your amount will be return in 7 working days. With out my mistake they have cancelled the order and they are not returning my money immediately, they are keeping my money with them for 7 days.

Straight up fraud company. I ordered 3 items. My order number is [protected]. I got a call from the restaurant that one of the items is not available. I told them it is fine, just provide me with 2 items and i'll get refund for the 3rd item. Little did i know that i won't receive the full refund. I mean it doesn't even make sense. If an item is not available, then it makes sense to give full refund for that because i did cancel that item order. But swiggy only gave back partial refund. I have taken their service called "super". Not only will i cancel that but i will drag these # to the court.

Last night i have ordered one mutton biryani and veg biryani from bherouz, faridabad branch... At around 10:28pm n its showed me the delivery with in a time span of 41 mins.. After so got a call from their delivery person for address confirmation and i just asked him to delivery at the first floor after waiting for around 10mins i myself went down and saw my mutton biryani lying down at the road... What surprised me more when i called him he said there were dogs n it was an accident, but when the whole mutton pieces were there... No dog was around and what about my veg biryani... Where did it go... Or my colony dogs are vegan now... Ate the veg biryani with the box itself... After a long discussion for about 20mins... When i asked them to deliver it again they said a big no.. And said we are cancelling your order and refunding your money back... Guys when u cant full fill the customer needs.. You have no rights to be on such portal. Poor management/poor facility-what should i say...
Disgusting behaviour at your end guys, really disappointed

Swiggy is serving cold food in spite charging full money, and denied to replace the order.
Order no [protected]
I spoke to the swiggy cush omer care executive and he is unable to resolve my issue, as i am super member and in terms and conditions they didn't mention about clubbing two orders. And this has happen twice with me within one month gap. And for super membership we r paying rs. 79/month. And still swiggy people r saying its free delivery thts y we club ur order but they did understand that for free delivery i have paid membership fee.

I had placed an order for my breakfast from Swiggy today. First I got a recorded message that items are not available. I went to their so called 'HELP section'. After a conversation on chat, I agreed to make changes in my order. However 15 minutes before recess when I checked my phone, my order was cancelled by Swiggy itself. I had to order again from the restaurant.
I had ordered for four more people. I was really embarrassed . Plus 'refund can't satiate starvation ' Swiggy needs to understand this! Also, there was difference in my Swiggy amount and the actual restaurant bill. Just look at the price of 4 Chicken Frankies. This indicates that they are just business minded and customer means nothing to them. Those automated messages for resolving the issues are tremendously annoying knowing that they don't care a damn about your problem!

This is to inform you that my order has not been deliver since 24.02.2020 8:36pm and swiggy didnt even bother to do any thing regarding the order i want to raise the issue as they had made things worst when they told me to order the food again and same thing happens at 9:52pm and till 25.02.2020 morning 10:30 no information from swiggy about my order

Hi sir/madam,

I have ordered 2 ghee pongal of rs. 85 each. I have got a less quantity of pongal packed in the sambar container, instead of the actual container meant for pongal. I have raised my concern via swiggy, where swiggy executives didn't respond properly and hanged my call as well. Please find the order id, image of parcel and bill details below.
Swiggyint[protected]

I had ordered food through swiggy order #[protected] from restaurant "a2b" on 29 jan 2020. I wanted to cancel the order since it was cod and immediately placed the same order to a2b in the next 5 minutes. The reason i wanted to cancel was it was cod so wanted to change it to card payment immediately after the order was placed, before cancelling i reached out to swiggy support on the app and asked if i could make the payment now. However they had automated responses, so i ancelled the order and placed the same order through another account.

1. They don’t have a cancellation policy
2. Why is the penalty being levied if i only wanted to change the payment option

I have already written 10 mail asking for the cancellation policy, they don’t have a cancellation policy as on today, however they are willing to levy penalty based on their whims and fancy.

Against order no[protected] which was ordr around 9:30 but after 30 min.. Your team call me for assigning other deliver partner.. And it will take 30 min more to deliver your order..
I said ok, but after 1 hr your team call me again and inform me that we can't able to deliver your order... Because your order already picked by 1st delivery boy...
So we cancelled your order... Without my permission you cancelled my order and you person tell me that some technical reasons we not able to deliver your order...
This kind of service not acceptable..
I want strong action against against my issue..

Swigy didn't deliver the food as per the location provided on software. Also shared live location on whatsapp on his personal number named anwar saib hussain sayyed did not delivered the food. Also i got the call from customer service of swigy informed them that the delivery guy have cheated us. Still the swigy called to cancel the order after waiting for 3hrs. Also i have the call recording of the perticular person whu spoke with me.

I had ordered an order from himachal rasoi, shimla.. With my current location as chhota shimla but the order was not delivered.. On contacting the customer care instead of supporting in the delivery.. All he was interested in was cancellation of the order and falsely claimed that the gps location shown was that of mall, though i had double checked the location as chhota shimla.. I want a proper enquiry regarding this.. As this has led to great mental harassment on the part of the customer care executive as well as the delivery agent.. Going by the name of bhupendra...

Hi,

I have placed an order last night on 22nd feb 2020. My order number is [protected]. I have ordered chicken wrap and mcpuff but they had delivered a burger and cold drink.

I have been following with them since yesterday but getting no satisfactory response.

I have attached the discussion as well which i had with them.

My email id which is registered with swiggy is [protected]@gmail.com
My registered mobile number is [protected]

Kindly take necessary action.

Thanks and regards
Raj..

I have ordered from swiggy mutton kolhapur and have paid 180/-.
In d name of mutton kolhapur they have given 1 small mutton piece, 2 bones and 1 oily substance of mutton which is not edible.
Have i paid for being cheated... I[censored] don't want to give mutton in mutton kolhapuri then don't name in mutton kolhapuri, name it gravy kolhapuri..
R we giving our hard earned money for being cheated... Wen i have complained in swiggy they r just returning 75/-.
Why either return my full money or send me proper mutton kolhapuri as simple as that.
I don't order for being cheated.
Order no [protected]

Sir, i am a restaurant owner in swiggy my id is 182155, my restaurant is disable by swiggy team before 2 month without concern to me without any reason and i request many time to partner support, many time mail to swiggy team many time request to my poc but nobody did anything, swiggy team has made fun of me, i have suffered a lot in the last 2 months.
Please start my restaurant as soon as possible