Swiggy Complaints & Reviews

Order id# [protected]

Jaljeera (Worth rs.40) is missing from my order

When i asked about the missing item with the delivery guy, while receiving it, he is asking me to raise a complaint to swiggy about the missing item. I had to user their chat online on swiggy 2 times for this issue wasting more than 30 minutes of my time and then write an email finally as they don't resolve these issue over chat.

The customer service on email denied to provide a refund for the item and also they were not willing to re-deliver the item. They were instead providing me some worthless coupon which is found free on their website

Being a delivery app, when they were not able to deliver the item to the customer, they must initiate the refund based on customers request. But, they are not following this and when i even took it to their social media channel @swiggycares, they are bravely replying that we will not comply to my request of re-delivery or refund of the missing item.

I think these delivery companies are deliberately cheating the customers by missing few items on delivery and denying them refunds for the same.

Order id# [protected]

Jaljeera (Worth rs.40) is missing from my order

When i asked about the missing item with the delivery guy, while receiving it, he is asking me to raise a complaint to swiggy about the missing item. I had to user their chat online on swiggy 2 times for this issue wasting more than 30 minutes of my time and then write an email finally as they don't resolve these issue over chat.

The customer service on email denied to provide a refund for the item and also they were not willing to re-deliver the item. They were instead providing me some worthless coupon which is found free on their website

Being a delivery app, when they were not able to deliver the item to the customer, they must initiate the refund based on customers request. But, they are not following this and when i even took it to their social media channel @swiggycares, they are bravely replying that we will not comply to my request of re-delivery or refund of the missing item.

I think these delivery companies are deliberately cheating the customers by missing few items on delivery and denying them refunds for the same.

My friend using swiggy getting anonymous calls repeatedly in a day from persons claiming from swiggy disturbing privacy. Few delivery executives even text inappropriately. This is really annoying and happend third time. Kindly do change the callling service hiding the number or something like hangouts, riot something attached to chat server. This happened in chennai, a well developed metropolitan where women work late and get late night food cravings too. Kindly do look after those creeps

I have given order from hazrat ganj location but your software placed the order on my registered location and then cancelled the order from their own side and send the mail pasted below...

""your order #[protected] has been cancelled. We have charged rs 91.0 as cancellation fee applicable on your next order""

Please bring this in your notice that no such amount should be deducted in my next order because the error was from your software.

Regards,
Amrendra
[protected]

I have a issue with my order which is spillage and leak due to improper packaging. This is an straight case fault of your management and tried to chat in help but i am unable to resolve the solution. I think it's an staright forward issue then why they is an delay. Moreover can anyone pay for damage food. This is the second time i am getting such repsosne from support team. Kindly remove the chat help option. We will by default sent an email to you.

I need an proper justification for this.

I've ordered food from - arab station, omr navalur on feb 21, 2020 4:48 pm. Order id :. #[protected]
Which is delivered by vijayakanth e ([protected]).

I have given my correct address details while ordering. For some reasons he got the wrong location details. But, i guided him to reach the location. He said it was not his job to deliver out of his reach and often said he would cancel the order eventhough he have reached the destination.
I have ordered in swiggy before. But this very person is rude and so stubborn and i have to hardly explain there will be a glitch in location finding using gps for nearly 10 minutes.
Please look into it. This order was a real worst experience.

Order id : [protected]
Ordered mutton biryani from mo hotel odisha (Restaurant id# 184574), restaurant delivered noodles instead of original food item which i had ordered. When i contact swiggy via chat, they requested me to mail swiggy support, i did the same but received a response like they were not able to make any changes neither they able to provide any refund or replacement, whereas i am an annual swiggy super member with 150+ orders on my account, these guys only know, how to scam people, they will keep fraud restaurant with pathetic reviews and then their support team would deny they are not in a position to help. Then guys close your fraud app, cheaters. I even told them i kept the item in fridge, send an courier boy and pick it up and talk to the restaurant, but no they were so busy in scamming people.

Iam jayanth k working as a delivery boy in swiggy and my de id is 1139902. Iam having a issue which is not getting solved. My issue is iam getting very less payout and they are not paying minimum base amount. As iam waiting for 10 to 15 min at the restaurant and iam getting paid 4 to 6 rupees only and sometimes even after waiting 30 min they are paying me only 6 rupees. What kind of cheating is this. Due to this iam not able to achieve lunch peak and dinner peak incentives. Sometimes what the kilometer iam travelling and how much they are paying also differs so much. Suppose if iam travelling for 5 kilometer iam getting paid for only 3.9 kilometer. Kindly please check on the issue and take further action. Reason behind why iam mailing the issue to you when i complained regarding this issue in swiggy branch office no one is taking further action and they are rude among us

Today (18th Feb 2020 12.30pm) I have ordered food from "The Empire Cafe" through swiggy, they gave us 21 mins estimate time, when i contacted the swiggy through chat and call, they said." i'll get order on time", few mins later i called swiggy guy he said"He is not able to find Cafe, then i got call from swiggy and they said that The cafe is closed, we are not able to proceed your order, can you please allow to cancel your order, after spending decade on swiggy if i get such feedback then i am not happy with navigation, management, and i'll advise my friends not to use swiggy as they even don't know details about store(If it is open or not, still they taking orders and given estimate time) This was very ridiculous, also got call from Swiggy helpdesk but they also was not sure what refund or coupon they offering me, there is lack of management.
kindly take strict action, also about my refund. Thank you

Order# [protected]
Aloo paratha (Worth rs 50) was missing from my item.
Not only the customer service team asked me to send repeated mails, but also complete shrugged off their shoulders by only apologising and not processing refund for the same.

This is integrity concern. You charge the customer for something which you are not delivering.

Kindly assist. Swiggy has got some really pathetic policy and customer service.

I had ordered food from dominos, camp road, chennai for an amount of rs.1069/-. The amount was debited twice from my account. Ireceived a message from swiggy that my amount of rs.1069 would be refunded within a period of four to five days. But till date i have not received the money back. It is almost 20 days. Therefore kindly credit the money back in my account.

I have made an order in swiggy 16th feb 2020 at 2.30 am, after making the payment only i realized i chose a wrong address. Immediately i tried to change the address and i could not because there is no option to change the address. Since i don't want the delivery executive to search the address in that time, i had no option than cancelling the order within 8 minutes from the order. Post cancellation i have notified that refund will be reverted back to my account. 2 days after i am getting a message only 50% of the amount is refunded. Swiggy's customer contact centre doesn't respond to customers always.

This is another scam swiggy runs to the customer for pocketing the money. This is not good and should be stopped.

I placed an order from swiggy on 17th february, 2020 from hotel tittos, wagholi, pune. The item ordered was chicken tandoori (Half)- i plate & paneer chilli dry (Half)- 1 plate. There was chicken in the paneer chilli. I raised a complaint with swiggy today, however they simply said that they will look into the matter and shall insure such case should not be repeated in the future. I would request this platform to look into this since this is a serious matter and not acceptable.
Order number - [protected]
Hotel tittos

Dear sir,
I placed an order on swiggy from shanghai restaurant on sunday, 16.2.2020 at 7 p. M. There was no response from the delivery boy. When i telephoned the hotel, i was told that my order was ready and the delivery boy was outside the hotel. Name is faizan khan. He said he was leaving to deliver the parcel but in 15 minutes he telephoned that he was just near the house.in another 20 minutes, i received a message that my order was cancelled. Money was refunded but my aged mother was left hungry that night as i had to go out urgently.
This is not expected. Zomato delivers before time specified. Never will order from swiggy again.

I got a call on 17-feb-'20 (Mon) around 10:00 pm stating a mini tiifin food of 4 idli's was ordered from madhavan mess (Senthil nagar, kolathur) and swiggy person was waiting to verify the address. I asked to cancel the same as i didn't order any food. This had created unwanted panic in my family. Later got a msg stating order no.[protected] was cancelled and cancellation fee of rupees 88.5 will be charged in my next order. This is ridiculous and stupid process quality from swiggy. Requesting to investigate and do the needful. Thanks

Yesteryear i ordered from swiggy and payment done from my side
I got call from swiggy with no [protected] and he just said your voice is not audible
We will call u back and suddenly i got msg that my order is cancelled and deducted 50 % amount
Because of cancellation from there side, i need to pay
What kind of rule is that
Just check phone calling record, i didn't cancel but the cancellation charges applied from there side

This is third time happens so writing a complaint

Worst swiggy

I made an order from swiggy and i was charged for the paper carry bag and as much i know carry bag with the orders cannot be charged and if that's there policy they should have asked me whether to add the carry bag or not with the order. They charged me 9₹ for the paper carry bag without any right.
I raised the complaint to the swiggy executive and there response was that they cannot help me about the same as they clearly saying...

I ordered food from wai wai city dibrugarh, explaining my address to the delivery boy, saurav kumar rajbonshi, when he called. Next time he called i received the call and he was talking to someone else for route. On 3rd call he spoke rudely saying where was i. After reaching the location he told me to be more responsible. Teach your delivery boys basic etiquettes swiggy before u run out of business for this common harassment many people face. Nobody is eating your food for free.. Or for that matter not entitled to bear tantrums of your delivery boys.

Your delivery executive amit pandurang bhati, is a thoroughly unprofessional and filthy attitude chap. He started talking rudely to me when i opened the door that i had not put flat number. The thing is, i had just put second floor because flat numbers are not written over here and i have newly rented this flat. Most of the delivery guys simply call me on reaching second floor and i open the door. How hard was it to call me and be polite?? Kindly take strict action or else your clients are bound to think that you entertain such behaviour.

Swiggy delivery boy dash my car on 16 th feb at 7:00 pm near taloja sion panvel road navi mumbai. I dont know his name the only thing which i have is his vehicle number "mh12gg3342" there wear earphones plugedin in his ears while he was riding. I also register police complaint at kalamboli police station. He refuse to pay the damage cost for the car as well and runaway. I want to register official complain for this company on media as well.
My contact number [protected]