Claimed

Swiggy Complaints & Reviews

1
Updated: Sep 13, 2025
Complaints 5143
Resolved
652
Unresolved
4491
Contacts

File a complaint to Swiggy

Having problems with Swiggy?

File a complaint and get it resolved by Swiggy customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Swiggy reviews & complaints page 131

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Anishpadale
from Mumbai, Maharashtra
Feb 17, 2020
Report
Copy

Address: Thane, Maharashtra, 421301

This is to inform swiggy that as i ordered late night the swiggy delivery guy called and asked me to pay a tip as he's coming from dombivali to kalyan... This is really unexpected frm swiggy as evn i dnt know hw the order went to dombivali. He insisted me to cancel an order...
Order no : [protected]
Caller name : nitin gaikwad

I had to pah the tip to delivery guy to get my order
i ordered a chinese rice through swiggy app after order get received by restaurant i was tracking my order status after taking a long time swiggy support executive called me and told me that food ordered by me is not available he gave me an option to select anather atom from menu i choose anather food from menu list again after taking a long time i got anather call from same executive that swiggy needs to cancle my order as food that ordered by me second time is unavailable... nd swiggy cancelled my order nd i was not satisfied with the answer provided to me then i reordered the same food from different restuarant l got my order bt this time instead of chinese rice restaurant gave me veg pulav that was very unexpectable, disappointing for me as i was waiting for a long time to take my meal i asked about this to the customer support and again customer support executive gave me unsatisfactory reasons i asked him to take my parcel nd give me refund so he told me that there no provision for my refund as my payment mode is cash ... so i want to tell the customers that services provided by swiggy are not upto the marks nd i m very much disappointed the way swiggy treated the customers. delivery charges, extra charges applied to the customers are high nd not worth to the service provided by swiggy
I am working in Swiggy as delivery partner. On 30 January I have Place order for my family from a restaurant lucky I got that order to deliver . Therefore My De I'd has been deactivated.
Please Activate My I'd :823778
We don't have other Android Mobile to order food

asked for a tip as I ordered late night - Comment #3648375 - Image #0
asked for a tip as I ordered late night - Comment #3648375 - Image #1
Ordered food from KFC - swiggy order number [protected].

Me and my 5 year old had French fries and it had an insect.

asked for a tip as I ordered late night - Comment #3648392 - Image #0
Helpful
Found this helpful?
3 Comments
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    mayank271
    from Jaipur, Rajasthan
    Feb 16, 2020
    Report
    Copy

    Address: New Delhi, Delhi

    I had ordered a burger and cheesy dip which cost 129. Rs and after applying swiggyit[50%] i had to pay 102 rs. But when i got my order, a bill attached to it showing 88 rs which is 14 rs less than the money i paid so i go for refund query in which firstly i got know that we send a wrong bill by mistake bur later they told that delivery charge was not mentioned in the bill so 25 rs is not added but after adding 25. The total amount is 113 so now it is 11 rs more than i paid so i told them i am ready to pay 11 rs but how is this possible that a single order have 2 different bill and 2 different type of taxes. I request consumer complaint to take proper action against swiggy so they will not fraud a normal public and also a cheesy dip was missing from my order which cost 20 rs.
    +2 photos
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sai Chand Regalla
      Feb 16, 2020
      Report
      Copy

      Address: Chennai, Tamil Nadu, 600119

      Today i have ordered food from swiggy by applying 50% off coupon 'swiggy it'. Before applying coupon the order amount was 242/- and after applying coupon the order amount shown was 123/- i selected the coupon and proceeded to payment via google pay. But then after making payment, 242/- got debited from bank amount which i didn't notice at first. Noticed only after checking the transaction message which i received through text message after the payment was done. While i took this issue to swiggy chat section, the executive was not supportive. I had to uninstall the swiggy app after that conversation with that executive due to poor response and support from their end. So, reaching out to consumercomplaints. Expecting a positive response at the earliest.
      +3 photos
      I have ordered food from burger King gorakhpur and I have not received the package and it is showing delivered And the food executive is so rude.. I am ill today and they are doing this I want compensation against it

      discount coupon didn't work - Comment #3648313 - Image #0
      Helpful
      1 other people found this review helpful
      1 found this helpful
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Anuj.kumar
        Feb 16, 2020
        Report
        Copy

        Address: AVJ Heights, Gautam Buddh Nagar, Uttar Pradesh, 201306

        Dear sir/madam,
        I booked dominos pizza thru swiggy app on dated 03.02.2020 at 8:09 pm & same is delivered to me after one hour, payment already made by me in advance, than i called same day to dominos and the representative transfered to concerned restaurant & restaurant person told me for refund but still i have not received money back, today i again called to dominos restaurant person not picked phone and i register again complaint my complaint reference number is 13558441 given by dominos person. My order number is 231, date of order:-03.02.2020. Time : 8:09pm.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          P
          priyavijay506
          Feb 16, 2020
          Report
          Copy

          Address: LL 1206, Golden Blossom Apartment, Kadugodi, Whitefield, 560067

          Quantity of food delivered was very less (Shockingly less) and container came in unsealed condition; possibility of reduced food content. The food was ordered from a2b, hope farm, kadugodi. Either the restaurant is making a fax pass or its to do with the delivery person

          How is swiggy going to ensure that the ordered food is delivered as per quality and quantity?

          The bargain here is that we end up getting cheated royally. This is the second instance an my first complaint to swiggy. I will not recommend swiggy and will warn my community about this incident
          +1 photos
          Feb 16, 2020
          Updated by priyavijay506
          Further to the complaint, sharing the Order No
          [protected] order by [protected]@yahoo.com on 16th Feb 2020 @ 12.30 PM

          The order was for 3 pav bhaji and the bhaji was barely there in the container. The image may not show properly.
          I am majorly pissed and wish to furl choicest words at your services.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Ronita Ghosh
            Feb 16, 2020
            Report
            Copy

            Address: 560033

            This is in reference to the order i placed yesterday via the swiggy platform. Order #[protected]. This order was placed to the nearest kfc for a pick up by a swiggy delivery boy. Order time - 7:23 pm. The swiggy delivery boy reached kfc at the right time, however, the kfc employees (In kammahalli main road) were unresponsive, rude and delayed the order for almost 30 min. They even refused to answer the call when i asked the swiggy delivery boy to pass the phone to one of them.

            This is a really unprofessional behavior towards a customer and cannot be ignored, hence, i am raising this complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Sunita Galiyal
              Feb 16, 2020
              Report
              Copy

              Address: Pune, Maharashtra, 411032

              First i have downloaded the application and then set up the location via gps... Then it showed my location.. After that i have placed my order... The order was placed... Then when food was received by delivery guy... My location jumped to the another location due to your application error... I didn't ate the food that i ordered.. Beacause it didn't reached to me due to your application location error... And why i have to pay cancellation fee?... Your customer service was not helpful.. So now i have to mail... My order id is #[protected]
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Ankit22394
                Feb 15, 2020
                Report
                Copy

                Address: Karapakkam, chennai, Chennai, Tamil Nadu

                I ordered from swiggy and my balance got deducted but order didnt placed. Then I raise a complaint in Swiggy and the said refund will b auto credited to your account but I am not getting any refund. Every time they a saying 2-4 business days.When I asked for details of transaction you have done to my account so that I can reconcile with bank account but they said we cannot share that.
                +5 photos
                Helpful
                1 other people found this review helpful
                1 found this helpful
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  N
                  Neeti Ahuja
                  Feb 14, 2020
                  Report
                  Copy

                  Address: New Delhi, Delhi, 110064

                  I ordered patty, cake rusk and fan. When order arrived at that time i tasted patty and that was stale for the same i raised complaint and they gave me resolution of refunding me 34rs.

                  In the evening when i open one packet of cake rusk then it was again of worst quality and not in the position one can eat. They are very hard and leaving foul smell in the mouth.

                  I ordered 3 packets of cake rusk and two of fan.in that i opened only one packet of cake rusk.. Rest all items are sealed packed with me. They are not of any use for me because they are of worst quality.

                  So, i requested them to please pick these items from me and deliver back and provide me my refund.

                  But they are not giving any resolution to it and i spend 480rs against this order.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    drds14
                    Feb 14, 2020
                    Report
                    Copy

                    Address: New Delhi, Delhi, 110019

                    Ordered a drink from starbucks at 9.14 pm. Special instruction been given and was not followed again today. Even past two days starbucks messed up the order. This time i paid for the drink 63 rs from swiggy wallet and 252cash. Once the delivery boy left, i saw its not my order coz the special instructions were not followed. Called swiggy, they refunded only 63 of the total 315. Rest 252 they promised the delivery boy will come and give. Its 12.18 am still no one is here. Starbucks is also closed. The deliver boy mehmood has switched off his phone. He has the 252 rs of mine and now he decided not to give back. I have the horrible slushy drink lying here which is not even my order. 252 rs with that delivery boy. What kind of a service is this. I want my money back
                    The order placed was - mini box of hot dogs.
                    Order received was some platter with fries and sauce.
                    On complaint the team only responds to us emailing them our issue with no other help.
                    This is cheating and gross misconduct

                    Expecting a refund for my order.
                    This issue has happened previously as well
                    I am from urapakam chennai. I ordered food in Sangeetha restaurant urapakam . I live in apartment. My delivery executive name is mr arul. My order no :#[protected]..He refused to come inside and the apartment ask us to come to the entrance and get . But we asked to com inside and he behaved very rudely.
                    Helpful
                    Found this helpful?
                    2 Comments
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      V
                      vibha chand
                      Feb 12, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Bangalore, Karnataka

                      I had placed an order (Order id : [protected]) on 28/01/2020. The order had failed after my successful transaction of an amount of rs.198. I had reached out to the customer care 5 times via chat and call and every time they kept saying money will be refunded in 2-4 business days. Today is 12/2/2020 and it has been 12 business days.

                      I feel cheated as a customer on hearing the redundant replies from your customer care executives. I think this extremely unfair on swiggy's part to this to a customer who trusts in the genuinity of the company.

                      I am tired of trailing behind the customer service and i rightfully demand my money back, as the company as it "claims" that "money will be refunded in 2-4 business days", which has turned out to me, that swiggy doesn't stand up to what it claims to the customer.

                      I feel let down as a customer from their lack of prompt action.
                      Feb 22, 2020
                      Complaint marked as Resolved 
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Arepally Nagaraju
                        Feb 12, 2020
                        Report
                        Copy

                        Address: Mk square Madhapur Hyderabad, Hyderabad, Telangana, 50001

                        I am working in swiggy delivery partner in salary based my i'd 1080242... Hyderabad city dt.23 dec 2019 to 20 jan 2020
                        They are said monthly 17000 salary weekly 1500 petrol allowance... But they are paid only 2500 rs... For month... What is these
                        Swiggy is number one fake and fraud company it is not correct for common people... My petrol charges is monthly 8000rs ur paid 2500rs what is these stupid laput lucha company swiggy... Swiggy management is all thieves... All stupid buffalo laput fellwos
                        Swiggy office:madhapur mk square hyderabad... This branch employees doing fraud and fake laput uselesfellowse lucha na
                        Feb 12, 2020
                        Updated by Arepally Nagaraju
                        I am working in swiggy delivery partner in salary based My I'd 1080242... Hyderabad city dt.23 Dec 2019 to 20 Jan 2020
                        They are said monthly 17000 salary weekly 1500 petrol allowance...but they are paid only 2500 rs...for month...what is these
                        Swiggy is number one fake and fraud company it is not correct for common people...my petrol charges is monthly 8000rs ur paid 2500rs what is these stupid laput lucha company swiggy ...swiggy management is all thieves...all stupid Buffalo laput fellwos
                        The dal makhni is less in weight and not tasteful. So the quality and quantity is not up to the mark.
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          J
                          Jeeva VJ
                          from Coimbatore, Tamil Nadu
                          Feb 12, 2020
                          Report
                          Copy

                          Address: 24/7 Bharathiyar nagar, 625003

                          Dear team,

                          I ordered fish tikka on feb 5 on malligai foods. Payment is 115 with applied promo code. I was received fish gravy instead of fish tikka. Gravy and fish tikka are not same price. I mailed to swiggy. They just dont care about my concern and give an apologies.in my situation i face food change issue and also money different issue. But none of them response my query.

                          I hate this like of service and poor customer service.
                          Order id is [protected]
                          +1 photos
                          My order is [protected]
                          they changed cancellation.
                          give me a reason our agent is contant you but you didn't respond
                          but Truth is i didn't get any call.
                          i also chat with 2-3 times with executive of swiggy.
                          they told me they trying to Contact me but i didn't respond. but i never got a call.
                          Mumbai
                          701/702/703, A – Wing, Everest Chambers, Andheri Kurla Road, Marol, Mumbai – 400059
                          Phone: [protected]
                          The delivery wasn’t very good and the delivery was not quick enough for me
                          Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road
                          Bengaluru
                          Bangalore District
                          Karnataka
                          India - 560029
                          Refund & Pending solve
                          Mo-[protected]
                          Helpful
                          Found this helpful?
                          4 Comments
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Ayushiiii
                            Feb 11, 2020
                            Report
                            Copy

                            Address: Bhopal, Madhya Pradesh
                            Website: Swiggy

                            I ordered from sagar garie (Bhopal) and received the order on time.
                            But then j got a message from swiggy stating that i have cancelled the order. So they will charge rs. 65 on the nest order. But i have never cancelled the order so why should i pay the extra amount.
                            You can check on your delivery partner too... He delivered the order and i payed him with cash.
                            This is the 3rd time credited less payments add the daily riders is this right way to work with them... As this is repeat i am ready to submit the complaint in court
                            I have ordered food on 24 December, but i cancelled the order immediately, before food is being prepaired, swiggy charged me 167 rupees as a cancellation charges. This is totally unacceptable ! Due to which i wont be able to order food again.
                            Hi, I have been a regular user of Swiggy and their delivery recently is not upto the mark. Not sure if they think they are the monopoly providers in the market. Though i complain each time I receive the product, they simply revert saying they will provide the feedback to the Vendor...which never impacted the delivery.

                            regards,
                            Raghu
                            Helpful
                            Found this helpful?
                            3 Comments
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              N
                              nihar98
                              Feb 11, 2020
                              Report
                              Copy

                              I had order a Cottage Cheese in Teriyaki Sauce with steamed rice from Swiggy Daily. However, when I opened the box, the order contained chicken instead of paneer. On taking the issue up with Swiggy, they had a very casual attitude and treated it very lightly and just offered a refund. This is an extremely serious offense and the resolvemtn of this issue was highly unsatisfactory
                              +2 photos
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                Rajeev. 345
                                Feb 11, 2020
                                Report
                                Copy

                                Address: Kolkata, West Bengal, 700042

                                I want to raise very important issue regarding working mechanism of Swiggy Food delivery. I had ordered my food at 11 pm from Kasba, Kolkata billing was of 328 but due to odd figure I had only 300 so I asked delivery boy regarding this and told him to provide PAYTM number or any alternative options, so he called customer care of Swiggy and raised this issue but customer care person told me over phone that we don't have any options so we are canceling this order and we are charging cancellation fee of 164.After that I told customer care person that this is not correct I can take legal action, he told me to take legal action like I can not believe that how swiggy is treating customers. I had wasted my 2 hours on this and I remain hungry. I received call from swiggy but that was more frustrating. I also want to share one more thing that many times I have given extra money to delivery boy due to change issue but I never complain about giving extra money. Mechanism of this company is questionable. Tomorrow my legal team will get back on this matter and I will raise this issue in this topic in customer forum also.
                                #swiggy is fraud company and making customer fool.
                                Swiggy
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  shraddha R
                                  Feb 11, 2020
                                  Report
                                  Copy

                                  Address: 40 7TH MAIN, 2ND CROSS, SUBBAYANAPALYA,, 560043

                                  I have placed an order on swiggy on feb 09-2020, but i got only part of the order and other order was not delivered, when i complained to the swiggy support team they are very headstrong and gave me impolite response. When i asked them to return my money back for which they have charged and did not delivered, they send out a mail stating that they cannot refund my money back.. This a kind of scan this swiggy is doing to loot people.. I have attached the mail copy in which they clearly mention that they will not refund the money..#swiggyscam #swiggy
                                  +1 photos
                                  Similar type of donuts came and while ordering the photo was different. This is wrong either they should put the photo which they will deliver

                                  food not delivered but money charged against the order - Comment #3644943 - Image #0
                                  As i mention above poor service of swiggy in fbd, , , , rider reaching at restaurant in 1-2 hr... There is no manager to look after... Zomato is doing best in this city
                                  Helpful
                                  Found this helpful?
                                  2 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Aish80
                                    Feb 11, 2020
                                    Report
                                    Copy

                                    Hi
                                    I have placed order on swiggy on feb 10th 2020 at 10 pm. But i got different items delivered when i complained same to swiggy, the swiggy representative named "kaibalya" was very headstrong and gave me impolite responses. When i shared live pictures he himself have placed replacement and order of this choice and was threatening me if i don't collect order my swiggy account will be blocked for cash on delivery payment and will be charged cancellation charges.
                                    He gave me very disturbing responses.
                                    Really disappointed with swiggy and it's representative.
                                    Today I ordered a thali through swiggy from neha Tiffin tilak nagar, new delhi, priced 130/- after discount coupon costed me 91/- but when received its quantity came as shock it wasn't sufficient even for a kid I felt cheated as this thali couldn't worth more than 50/- swiggy lost my trust.
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      V
                                      Varunsharma_uk
                                      Feb 10, 2020
                                      Report
                                      Copy

                                      Address: Mehsana, Gujarat, 384002

                                      It is a shame to write this against a Food delivery company for which i had the most respect but it all went to veins when i had this horrible incident which was reported to the Customer care twice but has still been unresolved. Now i m determined to take them to consumer court if needed.

                                      I m hereby attaching all the conversations that i had with the swiggy customer care in photos. I do have the recordings of the incident too.

                                      I m looking forward to see there reactions on this as they claim, customer satisfaction guaranteed
                                      +10 photos
                                      I was delivered the wrong order. I talked with customer care and told him the issues. He said that no such delivery was given to me by any SWIGGY delivery executive. He said that SWIGGY doesn't give any bill, but I was given a bill of another order.

                                      misbehaviour by delivery staff & case unresolved by customer care - Comment #3645055 - Image #0
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        M
                                        M kay
                                        Feb 10, 2020
                                        Report
                                        Copy

                                        Address: 159 shivala colony amritsar punjab, Amritsar, Punjab, 143001

                                        The food they provided smells bad and looks like leftover of last night and when i asked them to replacement they are only offering a feedback form to fill. I talk to them thrice but every time they are denying by saying it is not our duty to provide quality its with restaurant and when i said the time i ordered from your app i became your customer and it is your responsibity to help me with this, but they denied it again and again and what they only offered is feedback form to fill which i think they are not serious about taking such issues and customers for granted and use that feedback form as a shield to protect themselves from these type of issues.
                                        +2 photos
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit