Swiggy Complaints & Reviews

I ordered food from a nearby restaurant. The expected delivery time was 31 minutes but they made me wait for one hour. Later the delivery executive called for asking the exact location and landmark again after 15 mins he asked the same details and came home without any kind of parcel. As i paid for the order in advance when i asked for the parcel he told your order was canceled. When i asked why? He said i don't know and left the place. Already...

I order a food in 2 day before but unfortunate canceled the food and i gote a message from coustomer care your money will refundable still i didint get money back i gote one message in your side the massage was. Your 201rupees success fully refounded your account only one message i get i dont get money
Very wast service in swiggy side me and my freinds we together delet the swiggy app from our mobile becuse off this issue
Dont...

Hi,

I have placed an order with number #[protected] today and items were missing from it.

I tried raising a trouble ticket to swiggy customer executive but i dint got any satisfactory response.

2 romali rotis were missing from the order.
I have ordered this food for 2 people and since items are missing one person will remain hungry.

I was thinking swiggy will be able...

I have placed an order: #[protected], on swiggy. The delivery man cancelled the order saying number unreachable even when i was talking to him. And on top of it charged rs.392.50 as cancellation fee which makes no sense. No proper explanation was provided by the customer care or the delivery person.
He said that i have pinned the wrong location and dragged an unwanted conversion, even while i was trying to explain the location, where...

I ordered food and the coupon didn't applied so i had a word with swiggy to apply the coupon but they denied, i straight forwardly told them to cancel my order and they said there would be a charge of 135rs but it was only 2 min. After the order the food haven't been prepared yet i conformed from the restaurant and they said it hasn't started yet so i clicked on yes and there was a cancellation fee applied...

I have placed a order which was delivered to the other person and the delivery executive was so reckless to give the answer regarding the same issue, and he was not answering my call then on and was kind of rude he said that someone said that he’s my brother and took my order before coming to my place. How can he be so reckless he has to deliver to the door no matter what this kind of actions are comple not acceptable. I request you to...

I have ordered food from swiggy last 3 times they delivered wrong food. I requested for replacement or refund they havent reacted for that. Every time they are delivering different items than what i ordered. Once they delivered from different restraunt. They have done this 3 times and doest not provide any solution
Please look into this issue.
They are playing with customers...

My self vishal maindarkar, yesterday i had place food order on swiggy at 07:20 pm 14th jan 2020 having order no #[protected] and expected delivery time is showing 40 min.
After 20 min later when i check order status then found that my order is not yet confirm by restaurant even for the same i am not getting any call or intimation from swiggy so called to delivery boy to get the status but to unable to connect call so raised the concern...

Swiggy team cancel my order an its been 3 days still didn't recieve any coupons as my refund, they are just playing games and providing, their customer care support is not picking up the call and just talking arrogantly on the chat and they dont know what is happening. Just the bunch of ill literate people as they don't know what is the exact issue...

Swiggy always cancel late night order to deliver this time i rejected to cancel my order as i was waiting for order and nearby good restraunt closed meanwhile and now i have no option to deliver from expensive restaurant. Please look into this as they have to difference in the order and compensation of that waiting period as i have to feed to my guests...

Swiggy missed items in my order and is now refusing to refund. They are profusely apologising but not refunding.

I ordered from subway through subway.
Order 1 foot long sandwich. And made it a combo with a drink. I never got a drink.
I asked the delivery guy why he didn't get it.
He told me that he didn't get those details from swiggy. And
Order number and details as attached....

I ordered food on 1st january, 2020. Food was not delivered. The delivery executive marked it as delivered. Contacted swiggy multiple times, no response. Everytime i contacted swiggy, the agent says 'let me forward it to relevant team'. Same when i sent a mail. I've attached all the screenshots. I just want justice. Want my compensation in full. Please help. This is my last option. I will not stand for swiggy looting me like this....

I had ordered mac and cheese signature wrap from fassos through swiggy app on 12th dec and paid 181rs for that. As per restaurant's product description, it is supposed to have paneer along with mac and cheese with lachha paratha base.

However what i received is regular wrap that costs only 1200sth. Upon receipt of the product i immediately contacted swiggy customer care through their app along with picture of the product received...

Hi,
I order this at 9:16pm. My app was showing that the delivery boy is arriving in 1 minute. So i went to desired entry premises, the delivery boy seems to be so furious and told he is waiting since 1 hour from 9pm. I don't understand why you appoint such unmannered, uncultured people with out training them to know how to speak to customers. Even the chat support was not helpful in sorting my issue. If this is the case for an it...

Hi, my name is prabhjeet kaur, i had ordered some food on 30th december 2019, and proceed the payment through my google pay account, but 2 times payment was failed, immidiately i had received a message that refund will be done within 3-4 working days n till now i have not received that money. So please now let me know what to do n tell me about my refund as well....

I ordered 2 soups from a restaurant near me and the delivery boy called me 10minutes later to ask the location and ignored to deliver the parcel saying that the location is too far away,
I told him that it doesn't matter if the location is far as per your concern, it's your job to deliver the parcel and then in a rough tone, he just said that "dadagiri mat chalao yaha pe, mai nahi launga, jao kya karte ho". Please help with this....

Hi team,

This is to complain about swiggy. I placed an order today (01/12/2020) for lunch from a restaurant in anna nagar in chennai. There was almost 40 mins delay in delivering the order and when the order was picked up by the delivery executive, the order was not delivered to me. According to the policy of swiggy once the delivery executive reaches the place they need to call and hand over the order to the customer, but...

Delivery person was very rude in getting the address due to language issue. Every person used to come door step and deliver them and go but with my previous order, As i was questioning him he denied giving me the order initially wasn't this so bad not giving the food which we ordered, then i shouted at him...please send proper person for delivering....

I have ordered lunch in buhari hotel using swiggy app. App say while booking the eta is 19 mins. Even after one hour the food is not delivered & customer care is mentioning that the order will be delivered in another 15 mins

If i need i can gohead & canel the order.
Irresponsible and blaming restaurant. When it goes beyond eta what swiggy does?...

Ordered #[protected] worth rs.462/- delivered to flat #207, vishnu castle, station road, mahbubnagar, telangana, india. Delivered at 9.53 pm on 11th jan 2020 by mr. Arun kumar bangari.
Called and asked to come down the apartment to collect food, and asked to wait until he comes leasurely.
Felt bad for his behaviour.
Requested not to happen such incidents again with such rude delivery boys.
Thanks...