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Swiggy — Forcing me to activate Swiggy Money

I ordered a biryani but the biryani variety delivered was wrong. I asked for refund. The refund I asked to be put in a wallet which can be readily used. However, if I try to claim the refund, the wallet (which I came to know is swiggy money) is asking me KYC and further activation. I asked swiggy how the refund went to swiggy money when I have not activated it ?They do not have an answer. I asked refund to my source account. Now swiggy is refusing to do so.

How did refund go into an inactive swiggy money app?
Why is swiggy forcing me to access swiggy wallet ? Is this because they want to capture more data?
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Comments

Hi there, we are sorry to have not been able to process your refund. Please write to us at [protected]@swiggy.in with the order ID, and we will be happy to help you.
Reply
akashlll's [Complaint's author] reply, May 28, 2022
INVALID ID
Hi there, we are sorry to have not been able to process your refund. Please write to us at [protected]@swiggy.in with the order ID, and we will be happy to help you.
Reply
akashlll's [Complaint's author] reply, May 28, 2022
INVALID ID
Hi there, we are sorry about the hassle while trying to process your refund. Please help us with the order ID by writing to us at [protected]@swiggy.in and we will be happy to help.
Reply
akashlll's [Complaint's author] reply, May 28, 2022
INVALID ID

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