Swiggy Complaints & Reviews

We are trying to get swiggy to notice the issues we are facing with the delivery team. All the delivery men come on 2 wheelers and are not equipped to carry pizza boxes and beverages. Their bags are too narrow for these and they all put the boxes vertically inside their bags or dangle on the handles. You can imagine the condition the food gets delivered to the end client. I am sure every restaurant owner is going through this problem. Can someone please make a note of this and help address the problem

I'm a pure vegetarian. I came home very hungry. Looked for options to order from swiggy pop. A combo platar looked very delicious from Nandhana palace. Of course I had selected the vegetarian section in Swiggy pop but this particular dish had green dot in it with the description that read " a delicious flavourful chicken biryani". Are you trying to fool us? Never expected this, you will really loose a trusted customer and definitely I'm going to spread the word to others to be careful henceforth.

The food I received is of very bad quality.
It's smelling really bad, it has too much of oil and it is sour in taste. The helpline services of swiggy is pathetic and very lethargic. I'm very disappointed as my order was of 272/- and they are offering me coupons of 100/-, 150/-, 250/- which would take 24 hours to proceed. I was hungry I wanted to eat food now what should I do wait for 24hours. And yet not receiving the satisfying amount. Do help me with this.

I had place an order with swiggy, on requesting them for cancellation, they informed that there is a cancellation charge of 120/-. Well, it not written anywhere in the app. On asking where it is mentioned, they replied saying its not mentioned anywhere in the app. Please find attached screenshot for the same. For audio conversation recording kindly let me know, will be able to show the proof.

I wanted to review with a negative rating, but I do not have option to do that.I am a pure veg guy, I ordered a veg thali from Darbaar on 12.02.2019, but the food that was delivered to me had a chicken bone piece with small pieces of flesh in the veg biryani, which was part of the veg thali.
In my family no one is non_veg, I had 2 bite from the food and when I saw the meat in my thali I started vomiting, its not about veg or non_veg, its was about my religious feeling and the trust which I put on this restaurant, getting broken.
I request you to please please respect someones religious feeling .
I will never order from you guys.

Order No:
#[protected]

I order a veg thali from Noor restaurant by swiggy at 2.35p.m and at the time booking order time slot for delivery is 37 minutes..but at 15.48p.m there is no response from restaurant and swiggy also ...and in app there is show me time for delivery is 15 mint 10mint 5 mint..I also try to chat or call but there is no response from swiggy representative

Dear swiggy,
I'm proud of your entrepreneurship and the business model you have created. Best wishes to you. However, besides all the money you make and the employment you create, i suggest you look into the aspect of doing good to the society. Your delivery boys represent the company and i hope you teach them some road discipline and safety. I'm forwarding you a few images, taken this morning at 9:10 am, of one of your delivery person riding a two wheeler with no helmet, using mobile phone while riding... And not seated correctly on the two wheeler. The images speak for themselves. He was riding along rtc colony road, then guru nanak colony road, crossed over to the other side and rode in the wrong side to pick up parcel from idli's. Kindly look into it.
You can contact me on [protected].

Hi i placed an order on swiggy on 13 feb 2019...9m48 pm and ordered delivered on 11 pm. It was 36 mins commitment and swiggy cusyomer care requested me to receive the order though it was so much delayed. I rexeived out of courtesy and foind the quality was bad abd it was cold. Order id [protected]. Customer care isbsayong tjey cant refund and telling me they wont repaey in furure. My entire evening plan was disturbed because of commitment breaks and bad quality. I wanted refund but they denied. Kindly helo

I made my account on swiggy last week and while ordering the SECOND time, my coupon code was deemed invalid as it said it was valid on first order only. Although in my swiggy app it showed that the coupon code ORDER50 is valid for first 5 orders. I tried a lot to make it work but now it only seems a marketing gimmick to increase the number o[censored]sers in their database. I was not expecting such foul play from a company like swiggy....

Order no #[protected].. Of bill 325
Delivery boy name - vijay

I ordered food at 8 pm and delivery boy came around 9pm near my address..
He called me and said he is on location.

But on map he was 1 min away from my location... Still he was saying he is on location..
Then i told him address and he was asking me for extra money.

He was hardly away 5 min walking distance..
While communication with him his behaviour is like he don't want to deliver order and want to frustrate me to cancel the order..

After some time i really get frustrated and cancel my order..

I really want my order delivery but because of d delivery boy i have to cancel it..

Please look after my complain.. N what about d effect of cancellation on my next order because of such delivery boy???

Order no. [protected] was placed on and was picked up by delivery boy mr ashish soni but the delivery of the order was reached to us. Myorder was cancelled forcibly.

Order no. [protected] was successfully delivered by swiggy and just after 2 mins another order was cancelled by giving the reason of incorrect location.

Highly unsatisfied with this behaviour of swiggy delivery executive.

In swiggy i ordered masala puri two, masala dosa and bhel puri from hotel new shanthi sagar. Masala puri was very much spicy, bhel was very much dry. Dosa was roasted like anything. I threw all food. I want full refund. Swiggy gave only 25 rs. Total amount was 91 rs. Could not keep in mouth so much spicy it was. Swiggy don't care and gave only 25 rs for 91 rs

Today i had ordered food from swiggy in v grill restaurant in vijayawada,
But the delivery agent not reached to my address from where i ordered food.
He not even contacted me, when i was contacting him he is not at all responding to my calls. His behavior was irritated me.
He is very negligible. The order amount of rs 200.

Today in vijayawada city all sign agents were very careless.

My colleague order food from swiggy.
The packing was in tampered condition.
Not given tissues to clean. The order was huge amount 500 rupees. It's wasted because of swiggy delivery boy. Until my colleague not getting his refund amount.

Very next day ordered food in swiggy. The delivery agent calling my colleague to come outside the premises and take food. No respect at all.

What a worst delivery agents in swiggy.

Even the road side sellers are respected to their customers. I never expected such type of behavior from delivery agent.

I can't understand about the tag line of swiggy

Swiggy = hunger savior

The real definition if hunger savior = the people who were suffering with hunger the saviour whoever will come and save from hunger.

Here we are paying money and ordering food. So swiggy is serving food with customer money.

But the people were not understand the true definition of hunger saviour.

Dogs are much better than delivery boys.

I hope understand that swiggy is very worst and not having any offers on food.

Subject: food order online & also pay online my order amount i. E. Rs 190.

Hi team,
This is the 3rd time when i need to ask about my refund from the same restaurant i. E. "wah g wah (Jail road wale) in vikas puri new delhi?

I'm the regular customer of swiggy but from now onwards i don't want to use swiggy anymore.

Scenario:
So, this time i waited upto 1:30 hrs for my order & instead of delivering to me i only got a txt msg that my order has been delivered to me - god knows to whom - either to the delivery boy or someone else has delivered?
I waste my money, time & also faced a lot's of harassment. So, now i want my money back i. E. Upto twice or thrice as per law.
@swiggy: you need to shut your business down in india becoz you can't reach upto that level of customer satisfaction which has already been attained by your other competitors. Secondly, u're also least conserned about your customers grievances/issues. Your only motive is to make money. That's it!

Screenshot attached: for more details.

Order number#[protected]
I ordered burger combo pack from burger king yesterday that's 10 the feb 2018 in the evening around 830 at kurla kamghar nagar. The order was from chembur burger king
The combo included one burger and one pepsi and one fries
To which i added one more fires and pepsi
I paid the full bill but all i got was just one burger
This is so annoying and unfair
I will post this on social media as i am a social media influencer, if i do not get the necessary action to be taken
I have more than 10k followers
If you guys cannot provide proper services better shut it down do not give fake promises
The entire bill was paid and all i got was a burger

I regularly place orders from my account (Superswiggy) but today the delivery boy was somewhere near marriot and didnot come to deliver not only that he accused me of giving wrong address along with the customer support executive on conference call. Both mocked me and accused me such harrasment was not faced by me.
Sorry but i think regular customers deserve better service.
Pfa the location of delivery boy and me during the entire time and then they cancelled my order.

It is really disgusting to note that on nov 30, 2018 i ordered food in swiggy through order number [protected] at 10pm but food did not get delivered, till 11pm, wr had sugar patients at home and they asked to reorder with some other hotel, so i again ordered believing swiggy with order number[protected] at 11pm.. Till 12dey did not deliver the food, feding up i called the customer care and quaralled, again they apologised the same. My parents are sugar patients and at midnight without food it was horrible because of swiggy, apart from not delivering food, the account got debited which is not yet refunded to my account even after 3months, i need a proper reply along with the answer for all the worries we had on the day without food along with the reason for not processing refund for 3months,

Hi have ordered food from swiggy and expected delivery time was 45 mins... But food was delivered 1 hour 30 mins late and moreover i ordered smoothies as an item in my ordered which was entirely leaked and delivery guy took a complaint about it and also all the packets of burgers were opened and not even sealed by the swiggy or mc donalds... All french fries were fell over outside the box... I was really unsatisfied and even had a chat with customer service but the respond was 'sir sorry for the late delivery and won't let this happen again'. It was so annoying and of swiggy thinks it is doing better service just shame on them with their attitude... It's a innovative we have lot of local vendors better than swiggy who serve better and respond well...

I had ordered food from hungry ullu and i told them in special instructions that to not to put tomatoes in the pizza but they did. I clearly mentioned that if i receive tomatoes in the pizza i won’t accept the order as i am allergic to it. When i contacted swiggy they just apologised me and said that they can’t help me with my order. Like really is this a joke that i order food pay the amount and have to throw my food, like seriously i am paying money for free to the restaurant and to swiggy? I am looking forward to get a positive response from this mode of complaint if not ill go to consumer court and appeal for my money. It is hard earned money and to give it people like you for free

Ordered # [protected] chinese for dinner from uncle's chinese, koregaon park, pune via swiggy and in very first spoon of soup found a big worm. Their after no one could have that food at all and have to go to bed empty stomach. Tried to raise complaint on the app but it said its having some error try later. Tried to call the customer care but even that was on hold for long as all customer service representative are busy. It's so ridiculous when you are served worms in your food in return of your hard earned money. Don't know how effective my complaint would be but i wish this is taken seriously actionable.