Swiggy Complaints & Reviews

Ordered 3 meal from bengali fun foods. Got one meal only but as per bill they have delivered for 2 meal. Gave a complaint for the same.. They have resend the remaining 2. But really get upset when i saw it was only one meal only. After that there was no response from your helpline. Without listening properly.. Even you didn't refund for 1 meal. Just started moving towards you from uber eats to you but your team gave a good option that uber eats was better

Order no. - [protected]
I had ordered we see that you have placed an order for 5-5 in 1 zinger box, 2- pepsi, 1- large popcorn, 1 - 8 pc smoky grilled.

I got all the food in burnt condition and 2 pepsi and 5 pepsi can from zinger box were missing in it, when i contact swiggy customer care they said that they can't issue the refund as their system won't allow this, then i complained the same on their facebook page the arrange a call from an executive syed tanveer who claimed himself to be from escalations department of swiggy, he was the main fraud person of this whole incident, he said that he can issue me a coupon of worth rupees 450, i asked for full refund syed tanveer said that he can only pass the feedback to the restaurant, i said i had paid in indian currency, and if i had ordered from you then you are responsible for the quality of the food, he said restaurant are responsible for it, file a complaint against syed tanveer and swiggy.in ipc 420 fraud with the customer, or else issue my refund.

Dear team,

I have ordered a prawns biryani 2 hours and order number is [protected], but i didn't receive it and add the delivery boy has switched off his phone and there is no update about the order and finally, when i called to customer care they simply cancelled my order and i dissatisfied with this type service.

Secondly, service is suggesting to reorder at midnight 12 or else sleep without food. So, i need to speak with the operation manager over there with next 24hrs and proper action need to be done by finding the root cause of this case. Additionally, i want my money back.

I have this due to my order are in daily basics.

His is with utter disappointment, i am writing this email with regards to the items missing for the order i have placed with order no [protected].

On 2nd march, around 20:52 hrs i have placed an order for veg biryani with an add on of gulab jamoon 2 pieces costing rs.60.00 and i have received the order number as [protected] and the amount charged for veg biryani along with 2 gulab jamoon pcs was rs. 250 and post coupon applied and all other charges the amount has come to rs.243 which i have paid via google pay.

When the delivery boy has delivered the order to my astonishment there was no mirchi ka salan and curd and only biryani packet was provided and no gulab jamoon pieces.

I tried reaching the delivery boy but he already left and when i am trying to contact the number he called me to find the address there is an auto response saying to go to order entry form in swiggy app.

With utter diappointment and dissatisfaction, i went to the help section in the app and when i tried to speak to an agent only chat option was available and a pop comes saying my name is jolly, i will be assisting you here on.

I tried to explain her my anguish and agony but she came out with a message saying that she can provide me rs.50 coupon that too if i want.

Already, my mood was disturbed with the way the order has come and she messages me in a way that irritates the other person and after 5 mins of conversation, she says that there nothing we can do and anything is there send an email to support team, they will check and revert back to my email.

This is the way you guys are working, unacceptable and unethical.

When the zomato incident of delivery guy eating the food ordered by a customer, atleast i was under the impression that swiggy is not of that kind.

But with the way things turned out today i dont know who will take the ownership of such unpardonable order delivery.

Its not about the refund of rs.50 which ms jolly has offered or the rs.60 which i have lost for 2 pieces of gulab jamoon, the trust you carried all these years is lost.

Concluding the matter with a heavy heart...

Regards

Today around 1 pm i ordered burgers from burger king dwarka, but somehow wrong order delivered at my address, i earlier called burger king they said there is a problem from swiggy, i searched swiggy customer care no on google but haven't find the same, after 15 min of search i got the number on top " as swiggy customer care number [protected].. The representative over their know my order no he confirmed my card number i confirmed the same and within the 2 mins my entire amount of 50 k got debited.. I launched the same complaint to cyber cell, this is how swiggy upload fake numbers on google, as per cyber cell this number is fake, i want my 50k... This is how you guyz make fool of your clients.. Really disgusting... You guyz are fraud

Delivery boys of swiggy are working at bally hub they yet to received any salary from the month of december, 2018 to febeuary, 2019. The two in-charges of bally hub s. Das & a. Saha used obnoxious and filthy languages to the boys when they asked for their due salary even the two in-charges used the languages about the boy's family also. One of the officer mr a, k, jain assured once the boys for their due salary but all were false assurance because mr jain suspended them from their work when they asked for their salary again. Is it the tactics of swiggy? Warn the two in-charges of bally hub as mentioned above to behave themselves politely and hope withdraw the suspension immediately otherwise the local peoples will not spare swiggy to run business / work in this locality peacefully, swiggy is exploiting the unemployed youths,

I ordered food from swiggy app on 23/02 2019 and they missed some of the items and complained on same day. They replaced order for missed items, as unavailability of the items they cancelled the order and told me, amount will be refunded, but they have not issued any refund amount till date, when i communicated them dey are telling it is cash on delivery order.
So please resolve the issue asap.

Thanks,
Murali.
[protected].
[protected]

My restaurant is partner with swiggy, recently i changed the timings of the restaurant and had updated the same on the partner app but still many customer are able to place orders and later on the same get rejected and am being charged for the same, have tried everything with the local area managers, who barely answers call with the reason that are very busy acquiring new customers and hence have no time for existing clients, i am worried that constant cancellation would hamper our restaurant's image.
No proper customer service number is available for the partners, have updated the change in time through the app but of no use.
Can some one help us please.

Wrong item delivered that too sub standard and replacement declined for swiggy order # [protected]

I had ordered chicken afgani tandoori along with butter roti however i received a normal chicken tandoori even though i paid for chicken afgani tandoori which i normally order and which is a bit different from normal tandoori and also cost slightly higher, so how can swiggy not ensure the proper item is delivered. Moreover the chicken tandoori delivered was almost burnt and can be considered of sub standard quality due to which i immediately contacted swiggy customer support to notify the issue and get the order replaced however i was not provided any assistance and declined replacement of the order even though swiggy had delivered me a wrong item of sub standard quality. Kindly assist with the same.

I invited some of my neighbours on dinner. I had order new manish eating point through swiggy totally veg food containing paneer chilly. Swiggy delivery boy anurag singh delivered me combo food chicken and 1 roti without any invoice. My family is totally veg. When my wife opened food item she got surprised. We (My self and my wife) were embarrassed in front of neighbours. I tried to call swiggy delivery boy but it was showing that i can only call through swiggy app. After failiing to call delivery delivery boy i complaint to swiggy. They provided me option to deliver item again. Due to late in delivery i cancelled re order and requested swiggy customer care to refund. Customer care executive refused to refund. I was totally embarassed in front of my neighbours and family members.

On the 1st of march 2019 i ordered via swiggy at around 12.14am from the spot restaurant in powai, mumbai, india. This food was pre paid via my visa debit card for an initial amount of 272 rupees. After a driver was assigned the order wait went from being 20 mins to around 38 mins which was shown via my notifications. As i visited the app again to check on the same a second driver was assigned and sent to the above mentioned restaurant. This has a time line of 40 to 45 mins after the initial order was placed so close to 1 am. Upon reaching the restaurant the second driver was told that the food was already picked up hence confirming that the first driver stole my paid food. After contacting the customer office via the app the customer representative confirmed that the amount will be refunded back in full within 5 to 7 days. Upon trusting the company and still being hungry i placed a second order of 187 rupees via the same restaurant. All this was done while i was in contact with the second driver contact number[protected] and i believe if i not mistaken his name was ismail who said he might be auto assigned as he is in the area. But unfortunately mr vishnu patil (Third driver of the night) was assigned for the same. This person spoke to me on the phone and said he will go to the restaurant and pick up my food. And to utter surprise mr vishnu also stole my paid food even after speaking to the me directly and i have never been so upset and disappointed. The second call of the night, and me still being hungry, with another customer service agent told me my money will be back but unfortunately my trust in the company wont. I will never order a pre paid meal via the app and tell all the people i know to do the same. The horrible service and bad representatives for your company need to change and not steal food from people. I hope they get severely punished for this. I want to be compensated for the same and want to speak or contact with a higher representative of the company.

I went to eat at a restaurant called the noodle theory in adyar. During the 30 minutes that i was there, 4 delivery boys picked up orders. Though the orders were given in a paper bag, the food inside was packed in single use plastic, plastic spoons and forks were given and the beverage was also in a plastic bottle.
The same thing happened in a place called agarwal catering, with the food being packed in thermocole containers inside a plastic carry bag. It is sad that swiggy is not confirming to the guidelines of the tn government's plastic ban.

Concern regarding Order No:#[protected] i ordered veg items but received non veg ..I informed immediately about it through chat voice ...for arranging return pickup immediately and provide me resolution but swiggy help team is irrisponsive ..I denied compensation and I want refund 301 +coupon in original source of payment lazypay ...so for my suggestion don't buy it from swiggy ...Order No:#[protected] ...I throw this food on dustbin because I like only herbivorous... Kindly issue my refund in original source of payment ...

Order Id :
[protected]

My Name is Zubin and my business partner told me about swiggy . I
th Feb day before yesterday we ordered biryani and biryani alu . Date of order 27 th feb 2019. My colleague had faced troubles in the order thrice . and i faced it again .
1. the food was bad
2. i paid for biryani alu but didnt get it
3. there was very little absolute no biryani . it had majorly plain rice

i would want to put this on social media and make sure this comes to an end . its complete waste of money
And plz do not try to calm us with the stupid cashback so that we end up using the same app
i am definitely taking this to media level.

do not call me as i am a businessman and dont have time for all this
you call on the office number
my office number :[protected]

I had made a order on 19th feb with total charges 216 which i paid from my account, but the cancel from ur end and still the refund is not done i have been checking every day but the amt is not credited still, i have contact with the concerned person but they are saying it's been transfer means u are saying is that i can't understand my account statement which is ridiculous very disappointed 😡...

I ordered a strawberry cheese cake on swiggy but expired product was delivered. This is completely inappropriate and using online channel to sell stale products. This cake was sent to my niece and what could happen of at all she has ate it. It was not even cheese cake.
Description of the product is wrong too. But swiggy just apologize and don't refund my money. Is this a matter to waste money and they just earn money from innocents...

I have ordered a biryani from nakshatra grand restaurant via swiggy on 23-02-19. It had a cockroach in it and i complained it to swiggy. They have promised me to refund my amount through voucher which they did not. When i asked them again on 28-02-19 they say they cannot do anything about it now. Please take action on this people for providing such bad quality food and endangering my life with cockroaches.

Sir/madam,

I ordered food through swiggy delivery app on 25.01.2019 of order id: [protected] with my registered account of having phone no [protected] (Vinay).

Due to late transaction status through google pay upi (Transaction id:[protected] then l have opted for cash on delivery. The transaction shown as successful after i opted for cash on delivery.

Simultaneously, i had a conversation with swiggy representative ; he gave confirmation about refund that would be credited to my bank account in 7 business days.

For one order i have paid twice. I paid rs.714 through google pay and also with cash on delivery.

Finally i lost my money with swiggy app. I have been contacting swiggy representative but they could not help me out. Also they are giving irrelevant answers.

Please help me out in getting my money back.

Thank you.

M. Vijay kumar reddy
[protected].

I ordered food on food at 10:00pm but the delivery guy straight said no to me to come to my location so he just roam around the cafe from where i ordered the food for about an hour and keep giving us miss call so that at last the order got canceled from our side for not picking up his call and he will be not responsible for canceling the swiggy order.

Have you ever craved for your favorite food item after dinner, especially if it's a special occasion too? What do you do? I ordered on swiggy and waited for 36 minutes only to know that my prepaid order had been delivered at the wrong address.

Hi,

I am a swiggy super member. I am out of town and i placed a prepaid order on the swiggy app from the waffle co, mega mall, dlf phase 1, gurgaon - 122001 on 25 february 2019 at 8:30 pm. To my home address for a special occasion.

Order id - #[protected]

Here's a timeline of events:

8:30 pm - order placed
8:33 pm - specific instructions provided to ask the delivery agent to call on an alternate number which was my brother's.
8:46 pm - ticket closed with confirmation that the alternate number has been given to the delivery agent.
9:03 pm - 9:05 pm - the delivery agent calls on my number 4 times when it should have been my brother's number where the call should have been placed.
9:06 pm - the delivery agent delivers the food, which happens to be the wrong address.
9:10 pm - i call the delivery boy to tell him he has delivered the food to the wrong address. He refuses to rectify his mistake and asks me to call swiggy.
9:11 pm - i initiate chat with the swiggy customer care on the swiggy app and get no response for 12 minutes.
9:23 pm - i contact swiggy customer care via call and inform them about the problem. He initiates a refund. A re-order would have meant another 40 minutes which i was not willing to go for.
9:30 pm - i disconnect the call.
9:43 pm - feeling distressed, i decided to escalate the issue and demand compensation for the same. Hey, after all, i am a swiggy super member who paid 999 rs. For an annual membership. Forget the rewards, i didn't even get my order!
9:43 pm - 11 pm - i have made multiple calls to the swiggy customer care in the past 1.5 hours and every time, i have been told that the l2 personnel will call you in less than 10 minutes. One executive even said that he is just calling you in the next minute. As you would have figured out, i still haven't received the damn call.

Proud to be a swiggy super member! Woohoo!!