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Swiggy Complaints & Reviews

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Updated: Dec 2, 2025

Complaints 5178

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654

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4524

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Address: Chennai, Tamil Nadu, 600013

I have an issue with swiggy refund
Where my order wasnt placed and money was debited.
I contacted swiggy and they told me it will be auto credited a week back
But it has been so much long since that happend.
And i haven’t received my money back (Rs.283)
My reference no is :[protected] and
[protected]
Kindly do check over the issue and credit the amount as sooner possible
Thank you.

Contact bank was the only option given now
And i sent a mail to my bank
Havent received my money back.
Can you help me out?

+2 photos

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U

Ubuk

from Moradabad, Uttar Pradesh

Jun 4, 2018

Hi,
I ordered veg chili garlic rice and veg manchurian gravy from new Chinese hut azadpur new delhi and I received chowmin and veg manchurian gravy.

refund for order no: 1184965168 - Comment #3117957 - Image #0

refund for order no: 1184965168 - Comment #3117957 - Image #1

V

vishesha khemka

from New Delhi, Delhi

Jun 4, 2018

I have ordered on swiggy at around 8:30 pm on 27th May, 18. Though my payment was deducted, the order was not placed. Need the refund.

The help chat support is very delayed. No response from past 20 mins. This is really bad customer service!!!

No way to even complaint on the customer care phone number

G

Greha

from Ahmedabad, Gujarat

Jun 5, 2018

I had not cancelled my order from my side and the restaurant from where we have ordered our they cancelled our ordered by there own this is really ridiculous we were waiting for our order by 2 hours you should improve your delivery services next time while ordering a food I will think twice before it

refund for order no: 1184965168 - Comment #3119776 - Image #0

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Address: 560030

Website: www.swiggy.com

The coupon for 25% cashback with maximum 50 rs on a payment made via paytm above 200 rs was applied successfully.

After payment i did not get cashback and upon calling i am being told that i was not eligible.
Instead of taking responsibility swiggy is telling to contact paytm and paytm tells i am not eligible.
But i find swiggy guilty as i used his platform so they should take the responsibility for the applied coupons for irders on their application.
The order id was [protected].

+1 photos

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S

Sowmya Narayanan K V

from Chennai, Tamil Nadu

Jun 4, 2018

Sunday May 27 2018 ordered food through Swiggy clearly missed out on 1 item and the staff was demanding he asked us to pay and not helpful in getting the short delivery complete.

R

rmendonca1802

from Bengaluru, Karnataka

Jun 8, 2018

We had placed an order consisting of 2 egg rolls at rolls on wheels, mg road. However on recieving the order we found one roll to be of veg which we hadn't placed an order for. Kindly look into the matter and oblige.

A

anuradha@gmail

from Kolkata, West Bengal

Jul 12, 2018

Ordered from "Swiggy PoP " : from restaurent "Fast filling -Allenby Road": food: " Burrito+Cold drink ×1
Food delivered unprofessional manner, had leaked out in the polythene bag in which it was served. On customer complain also they responded in a very bad manner n behavior.

fake offers - Comment #3154428 - Image #0

fake offers - Comment #3154428 - Image #1

fake offers - Comment #3154428 - Image #2

fake offers - Comment #3154428 - Image #3

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Address: Jaipur, Rajasthan, 302017

Website: www.swiggy.com

Dear sir,

मेरा swiggy पर [protected] पर account था उसमें मेरे कूपन भी थे जो मैने अभी उपयोग नहीं किये गए है।
लेकिन swiggy की ओर से मेरा account blocked कर दिया गया है बिना कारण के ।
मैने swiggy पर call ओर mail से complaints की लेकिन 24 कभी 48hrs बोलते बोलते आज 5 days हो गए लेकिन कोई solution नहीं हुआ है।
मेरा swiggy से बहुत बुरा अनुभव रहा है जो भी मंगवाया एक दो बार छोड़के कभी सही आइटम नही आये उसका उन्होंने गलती मानके रिफंड दिया ।
अब ये भी कह रहे है प्रॉब्लम solve हो जाएगी और custumer care वाले कह रहे है आपने compansation ज्यदा ले लिया इसलिए bolcked कर दिया जो एक गलत कारण है।
जो भी इनके द्वारा refund दिया इन्होने गलती मानते हुए दिया जिसके मैने इनको प्रूफ़ दिया screen shot send किए।
आपसे अनुरोध है आप मेरी इस समस्यया का निदान करे।
Thanks।

+17 photos

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Jun 01, 2018

Updated by #TheRahul sharma Many days complete but not solve out my login complaint

Jun 02, 2018

Updated by #TheRahul sharma Many days complete but not solve this issue.
Solve out my login problem in early time.
Dear sir,

मेरा swiggy पर [protected] पर account था उसमें मेरे कूपन भी थे जो मैने अभी उपयोग नहीं किये गए है।
लेकिन swiggy की ओर से मेरा account blocked कर दिया गया है बिना कारण के ।
मैने swiggy पर call ओर mail से complaints की लेकिन 24 कभी 48hrs बोलते बोलते आज 5 days हो गए लेकिन कोई solution नहीं हुआ है।
मेरा swiggy से बहुत बुरा अनुभव रहा है जो भी मंगवाया एक दो बार छोड़के कभी सही आइटम नही आये उसका उन्होंने गलती मानके रिफंड दिया ।
अब ये भी कह रहे है प्रॉब्लम solve हो जाएगी और custumer care वाले कह रहे है आपने compansation ज्यदा ले लिया इसलिए bolcked कर दिया जो एक गलत कारण है।
जो भी इनके द्वारा refund दिया इन्होने गलती मानते हुए दिया जिसके मैने इनको प्रूफ़ दिया screen shot send किए।
आपसे अनुरोध है आप मेरी इस समस्यया का निदान करे।
Thanks।

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Complaint marked as resolved
Jun 1, 2018
Not resolved my complaint after completing 7 days resolve my complaint immediately
Complaint status
[jun 01, 2018]
Swiggy customer support has been notified about the posted complaint.
Updated by #therahul sharma, jun 01, 2018

Many days complete but not solve out my login complaint
Complaint comments add a comment updated: jun 1, 2018
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One of the worst service i have seen in my life with swiggy. Late delivery and more over damaged packing food was leaked into cover. If i chat with swiggy team irrelevant and arragant answers. No food on box what should i eat at time midnight 12 o clock. One of your chat person with name of aj dont have courtesy he gives rude answers. Very bad with swiggy in my life. I will post to my all friends there is no proper response from swiggy worst service.

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Address: Mumbai City, Maharashtra

Placed an order, paid via paytm. Money was deducted, order was not placed. Items still in the cart lying as it is.
Was promised refund in 24 hours. It’s been 3 days now. No reply on the chat message in the app also. Please refund the amount. It’s inr 630.
Utter shamelessness. Mistake is okay but then they are not even responding on the app. That’s just unfair and that’s also cheating. Kindly look into it. That’s quite some amount.

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Address: 500029

Website: Swigy

This is regarding the rude behavior of the delivery man at "rose villa" apts, 3-6-148/a/501, himayat nagar, hyderabad-29, who has come to deliver the parcel in flat no 301. About 2:30 pm today. He has misbehaved with the watchman and his family. Necessary action may be taken so as to keep up the good image of swigy.
Dinesh kumar gir
Secretary
[protected]

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Address: New Delhi, Delhi, 110059

I have ordered from dominos pizza through swiggy app yesterday. My
Order number is [protected]. Neither they didn't delivered the food
And nor they are refunding my money which i paid online while
Ordering. And when i called them to complain about it they have
Started the blame game on each other swiggy and dominos, that they are
Not responsible for it.in between them it is my money which is not
Given till now.

I request you to solve this problem as soon as possible, i have
Ordered my food through your app and this is your responsibility.

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I ordered red velvet milkshake from drunken monkey restaurant. Swiggy updated the order status as delivered but i did not receive the order. I informed swiggy about this and they gave a swiggy coupon after late night. I was not able to place any order that day. When i wanted to place an order, the swiggy coupon got expired. The money which i paid swiggy is real but the coupon expired. Please help me get my money back as i did not receive any service. Please note that i called swiggy 3 times to register a complaint. They confirmed me in call that it was their fault that they should have informed me about the coupon expiration and assured that i will get a call back in 24hours in response to the complaint. Its been 3 days and no response. I am tired of calling them again as it is difficult to explain the same issue again and again. They are playing with my emotions.

Swiggy order number: [protected]
Order amount: 228

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M

Mubeena Banu

from Hyderabad, Telangana

May 30, 2018

Swiggy delivary boy took the money and is denying it, his name is Sreekar and the order was placed from Minerva restaurant nizampet road, Hyderabad.
After constant complaints also there is no response it seems this is the bussiness of delivary boys...
They take the money and deny it.

Total fraud...

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I have ordered an item from swiggy at 20th of may 2018. The order number is #[protected]. But the item was not available so they cancelled it and told me that the money would refund within 5-7 days as for their policy. I have complained thrice about this that I haven't receive my amount yet. But no one is responding to this. Every time they cancel the order and never returned it. Please help me to get my money back

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Address: Chandigarh, Punjab, 160036

Website: www.swiggy.com/support

1. Two time payments were made to swiggy on 13/05/2018 for the same order through amazon pay with reference no. #p[protected] and #p[protected]
2. Upon not receiving the refund, i contacted swiggy on 15/05/2018 and i was assured the excess amount will be refunded within 24-48 h.
3. No refund made made yet even after repeated assurance - sometime swiggy dd not receive the amount, sometimes we have initiated the refund.
4. This is a case of consumer harashment and charging multiple times for the same product. Hence, this complaint for necessary action please.

+1 photos

Aug 5, 2018

Complaint marked as Resolved

The refund was finally made after a long struggle. These agencies never admit their custmer harassment practices untill they are screwed by third media.

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Address: Bangalore, Karnataka, 560084

Website: Swiggy

I had placed an order in swiggy this sunday afternoon as i had guests at home. But their service was so pathetic that im writing it here so that someone from their firm will action it. I had clearly mentioned and ordered for 2 mutton boneless itseems from empire church street but they ended up sending both dishes with bone and was very very bad. I raised this issue with this swiggy customer care people and 1 female was sweet enough to listen and assured me that she would replace both the dishes. The 2nd time again i get 2 dishes which i have not even ordered for. So the replacement attempt was also a big flop. I called the customer service again. This time some guy by name amar speaks and promised call back from escalation team which i never received. I called them again and then 1 lady by name sameera is least bothers as easily says she will refund. This is the kind of staff you guys have who have no seriousness to the customers concerns? Worst service and even worse customer service

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Address: Bangalore, Karnataka

Website: SWIGGY.COM

Hi i have given order in swiggy on may 9 from astoria restaurant
Rtc cross road to
Street 10, nehru nagar, aswini colony, west marredpally, secunderabad, telangana 500026
Delivered on wed, may 9, 10:16 pm. Due to quantity issue i contacted customer care they promised to get a refund 5-7 day. May 15 that is after 7 days i contacted swiggy they told refund was not initiated. On may 17 again i enquired about refund they informed to wait more 5-7 workings days. On 23rd may i asked them they told to wait till 25 i said ok and now on 27th may when i asked about refund they are now informing to wait till mmore 5-7 working days so totally one month i need to wait for my money.

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M

MHK 161192

from Hyderabad, Telangana

Jun 7, 2018

Till now no progress no call back or no proper response from Swiggy end it's totally pathic service

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Hi i ordered from swiggy. I got cheated by swiggy. My order#[protected]. Item name mini thali. I received no subji while ordering i was shown subji. The food prepration was very bad. I contacted support for refund. They denied my request & just to avoid they say we will pass feedback. I paid rs 116. Kindly take strict action & help me to get refund. Thank you....

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Address: Hyderabad, Andhra Pradesh, 500085

Website: www.swiggy.com

I was on the roadside near pistha house with my family at kphb hyderabad, delivery # came at my back of the two wheeler and hit me, and i have asked what are u doing. He just rushed at me and used very bad words and started abusing me with out any reason and he was searching for something to hit my head that he said.. His vehicle no:ts07et1875

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Address: 560102

I had ordered paneer butter masala from paratha junction btm. The delivery boy was not able to find my location for half hour, he was standing at a 2 min distance from my place. I am a regular user of swiggy and no other delivery person had any problem. When he reached my location after many instructions, he did not have any change with him (As it was a cod order - rs 114, i had rs 200), which i can understand. But he also said he does not have paytm or bhim app, which usually the delivery people have on their phones. He gave me rs 50 and went. The taste of the food was very spicy. I had to order from another restaurant.

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H

Honey Simply

from Tirupati, Andhra Pradesh

May 25, 2018

Oder cancelled face problem
Ride is not location in Chandigarh please ride in jone
Customer care no responding
On ride amount very minimum

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Swiggy is charging packing charges from the customer on the name of the restaurant where the restaurant doesnt charges anything for packing, secondly they are charging GST on packing charges also. GST is only applicable on the food and not the packing charges. Thirdly they rounding off the order amount to the nearest number when as a customer i should be only liable to pay what is the exact amount.

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Worst service from swiggy... Firstly they had delivered prepaid order at my old address where i was not present... I do not know to whom the order was delivered... Secondly i had wait for at least 1 hr and then i need to cancel the order... These type of issue are happening with prepaid order... Order was also cancelled when raised complaint to swiggy... There customer care people are not sure of sharing resolution with customer... I was informed in between that order will be delivered in 15-20 mins

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May 28, 2018

Updated by monica varshney I had not received any response from swiggy yet for mentioned complaint

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Address: 560094

Swiggy on line and sms says order delivered even though there has been no delivery. My order# [protected].

The delivery boy called saying he was at another location and i gave him directions, after this the delivery boy hasnt responded.

I got call from swiggy office asking if order was delivered, i informed it is not and he said he will inform the delivery boy.

Upon calling the customer service they are unable to give sms of delivery boy.

My family had to wait hungry for 90min.+ for the food delivery. Finally they didnt deliver the order.

Dec 10, 2018

Complaint marked as Resolved

The refund was provided by Swiggy. Thanks and much appreciate.

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Address: Kolkata, West Bengal, 700030

Website: www.swiggy.com

Today on 19th of may on 9:14 pm i made a order on the swiggy app and in 2 minutes of time my order got conformed from the restaurant. It was shown that i will receive my order in 56 minutes. After waiting for around 2 hours of time i made a call to swiggy customer support and they told me that they have assigned a delivery executive and my food will be delivered to me. Then after 20 minutes i made a call to the delivery boy and he told me that no such order has been assigned to him. Then again i made a call to swiggy customer support and they told me that there has been a fault from there end and the restaurant is closed and we have to cancel your order on 11:45 pm nearly after 2:30 hour. At the end of the day i didn't had any food on my plate and was unable to find food any ware at that time.

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Anoushka Ray

from Pune, Maharashtra

May 25, 2018

I had ordered for cupcakes. By the time I received it, the cupcakes were all mixed up and not in a state to be eaten. I have a photo for reference. Totally disappointed.

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Address: Chennai, Tamil Nadu, 600020

Website: SWIGGY.COM

Mob. No. [protected]

I ordered lunch at 1.15 pm on 19-may-2018.
I was assured that the order will be delivered in 24 minutes.

However the order was delivered at 2.03 pm!

The swiggy representative did not have the courtesy to say sorry but was complaining that he had difficulty reaching my home!

To add problem, the packing was torn, food all over the place, papad completely broken to pieces...

It was a very poor service that the delivery boy did.

Request you to please check & provide feedback to the delivery boy on customer service.

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