Swiggy Complaints & Reviews

Dear sir,

I have did payment of order number #[protected] on 1 feb 2019, 11:28 pm on swiggy. Swiggy itslef cancelled the order and initiated the refund of 142 rupees on 1 feb 2019 but still now i have not received any refund. Moreover,
Kindly provide me the details of my refund. If i didnt get any response from your side, then i am officially filling complain against for un professional& financial fraud against swiggy

Gurjeet kaur
L. L. B, advocate
High court, chandigarh

Hi all,

"customer service proves to be one of the most important keys to the success of the food industry. A lack of customer service makes the customer feel unwelcomed and disengaged to the service. People will come for the food, but will come back again for the service."

Very disappointed with the kind of service provided. Swiggy should focus more towards improving customer services then marketing strategies.
I am writing to seek your attention in a problem that i have experienced with swiggy. It is a problem that is causing consumer some concern and that swiggy customer support have been unable to solve without bringing to your attention. Find details below of the problem i faced:

Order id : [protected]
Amount : rs. #
Delivery agent : akash baliram jagdale
Restro. Name : hotel garwa, hadapsar
Ordered at : feb 9th, 7:55 pm

After placing the order and awaiting delivery for almost an hour. I received notification stating order was delivered, immediately i contacted swiggy support to seek help regarding the order. (Conversation enclosed in screenshots in attachments) and unexpectedly i received response asking permission to initiate refund for the order, reasoning ill-logical events happened due to which order was delivered/canceled/whatever.
I am very upset about this as i have been using swiggy for so-long time. And this isn't the first time i have faced issue with my order.

I raised this matter formally, since i haven't been satisfied with the outcome. I tried reaching out to customer service agent over phone number, but was not reachable. It not always about the money which we pay, but the kind of service which we requested. I would like to see if there is something that you could do in the matter. Hope to get response on this at the earnest possible.

Thanks,
Username (Tapzouser)

Your order #[protected] has been cancelled. We have initiated refund of rs 240.0 to your account and the same should reflect within 2-4 business days.
I had placed order from crunchy restaurant for an item. They call me and say it is not available and i need to exchange for something. This is not the first time the restaurant has done. It is happening frequently a d blames on the server. The restaurant in charge behaves badly and is rude. The swiggy person is also not clear.

​
Order no:

[protected]
Restaurant:

Maa trinayani
Swiggy track your order

Item name quantity price
Chicken mushroom soup 1 95
Hot garlic chicken (Dry) (8 pcs) 1 150
Chicken fried rice 1 110
Cart subtotal rs. 355
Delivery charges rs. 20
Packing charges rs. 17
Grand total: 392
Delivery address:
2/63,
Pratapgarh, viveknagar, garfa, kolkata, west bengal 700075, india,
Kolkata
Landmark:
Near kali bari

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Swiggy, tower d, 9th floor, ibc knowledge park, bannerghatta road, bangalore - 560029

—
Yours sincerely

Shuvam dewanjee

Hi, i had manually entered another add for delivery, but automatically two add gets merged i donno how which i cannot see on my screen nd person reaches sum wer else to deliver, this had happened twice, yest wen delivery person had reached sumwer else he called me i explained him where to come he refused to come which was 5 mins from store nd than executive had called i tried to explain to him but without informing me he cancelled the order nd charged cancellation fee to me, why should i bear the charges, it was not my fault. They are giving wrong information that my number was not available, in fact i have all call recordings how delivery person and executive spoke on call

Three different times in same day my amount got deducted from account but order was not get placed.
i keep contacting swiggy customer care but they are just asking me to wait and wait and wait...
please help me getting my money back to my account.
115 rupees three times on 6 feb around 8.15 to 9.15 pm.

my contact :[protected]
ARSHAD
kishan bagh
hyderabad

Sagarbhai working as delivery boy in swiggee harassed me and my wife on race course ring road rajkot gujarat on 7th feb 2019. His bike number plate is gj 03 hc 7602 (Mahindra centuro). I need you to take an action from my side as this is also not good for your company's reputation. Please contact me in case ([protected]) kishan sakhiya, or else i will have to report to police on this matter.

My order detail is as follows
Order no: #[protected]
Order placed at: 02/02/2019, 08:31 pm
Order delivered at: 02/02/2019, 09:52 pm
Order status: delivered
Ordered from:
Marine drive
Hotel marine drive, ecr, periya
Mudaliyarchavady, bommaiyarpalayam, puducherry - 605104

Even after one and half the person didnt come. And i got sms saying food is supplied. Also one person called and told that money will be return in the form of token within 5 days. Till now i didnt get

I ordered a salad from subway. Out of the six vegetables i selected, only two were present in the salad. The container was almost empty and there were only few cucumbers and olives, nothing else. I expected the container to be full like always. I demand a refund as i paid rs. 245 only to get a few slices of cucumber and olives. This is the worst possible instance of lack of responsibility.

Today i have ordered and order at 1pm from my own mobile.in which it showed me the address i put, which is correct.
It showed me the delivery guy was "delivering an order nearby" for about 20min. I had called the delivery guy then. He was shouting at me and claiming he had called 20 times, but i didn't even receive a call. He was very very very arrogant the way he was speaking. He claims that i put the wrong address for which he was roaming around, but in my phone it showed he was delivering an order nearby. He didn't even know the address properly, after a lot of discussion, he finally arrived at my house. Even then he was very arrogant, shouting that i put the wrong address. That's why he was late.in my mobile it showed me correctly. I even showed that to the delivery guy, but in his mobile it was showing differently. He claims i put the wrong address and started shouting. He was very very arrogant. He says my mobile doesn't have signal (Network) so it didn't receive a call, but it was having enough signal. Phone was in my hand and i was waiting. He was very arrogant. He doesn't even know how to speak to a customer. Insted he was giving me suggestions as to how to order. I have ordered more than 100 orders on swiggy. I even am a super swiggy customer. And in the meanwhile. The food was cold, probably because it came late and he was roaming on the roads. Being a super swiggy customer, i don't expect this kind of treatment. Me paying money to getting shouted upon by a delivery guy. Very dissapointed with swiggy.

I scheduled this order to be delivered between 3.45p. M to 4.15p. M but the order has been delivered before the scheduled time. And i specifically asked to provide a spoon but it was not there as well. It would be better if you improve the services and read the customer's instructions provided for the order. Unlike uber eats, they refund the amount if anything is missing in the order.

We had ordered some sweets from ganguram through swiggy on wednesday (6th february, 2019) (Order#[protected]). At the time of ordering we could not modify the address, and so manually put our office address unitech, gate 2. After 5 mins we saw that our order has been picked and we got our delivery boy's name and mobile number. We called him immediately and told him the address. He agreed on that. However after some times we got a call and were enquired about our address. The delivery boy (Jeet roy ph# [protected]) already reached tata medical, which is not even half km from our office, denied to come to our office address, i. E. Unitech. We described everything, but the experience in talking to both the tele executive (Nilanjana and other person) and jeet was aweeeeful, i must say. They don't understand a single word. Anyways, we were asked to cancel the order. While we were trying to do so, i suddenly received a sms stating your order has been cancelled and rs 75 deducted for cancelling the order. Please let me know the reason for this deduction, when there was no fault from our side and also request you to refund rs 75/-

When i ordered food from swiggy they say it cannot be delivered and i need to cancel it and they will charge rs 75 for cancelling the order. I said either deliver it or refund me the entire amount but they refused both the things and they cancelled my order this scamming me for rs 75. They guy i talked to on swiggy his name was k sandeep. They did not even deliver my food and took rs 75 because i made an online payment. They say they are 5 km away from me and when i asked them why they accepted my order they said it was your gps mistake, even though the address is proper. These guys can scam you.

On the 30th of january, i placed an order with swiggy for "belgium waffle co." in jaipur. The payment was made online and i did receive the success of transaction prompt. However, the retailer denied receiving it and swiggy thus asked me to ask my bank to get a refund about the same. Yesterday, received a response from my bank, that my payment has successfully gone through and the retailer has claimed to receive it.

Sr#1-[protected]- this is my service request number that kotak bank sent me, below also writing the excerpt they wrote in the mail.

"your request via sr1-[protected] for debit card transaction has been rejected as the txn has been claimed by the merchant. Kindly contact merchant for a refund. If you wish to dispute the transaction further, please submit chargeback form at our nearest branch. It will take 34 days post submission of chargeback form to get further status."

The same had been conveyed by me to swiggy, however they failed to provide me with a satisfactory response, all they wrote was "if the payment has been deducted, it will get refunded", i am highly dissatisfied with this experience and would like to see if there is something that you could do in the matter. It's so annoying to be charged for something unnecessarily.

Hope to get this issue resolved at the earnest possible.

Hi
I am restaurant owner of dwarkaa food factory (Swiggy id: 95235).
Just bringing it in to your notice that our restaurant was got live by swiggy on dated 18th jan19 and on 28th jan19 it was got inactive just after 10 days by swiggy with out any reason.
Have sent 10 reminders to partner desk and support desk but no reply from swiggy side.
Even i cant tak to poc bcz it says my nos. Are not registered.
Also 3000 rs. Boarding charges deducted from me, which is wrong practice and unethical too when no services and no platformis given to my customers.

I want to know why i was borded by swiggy when you have your internal issues.
Pl help to short out the matter to active my id.

Thanks.
Devki bisht
Dwarkaa food factory
[protected]
[protected]
[protected]@gmail.com

On 16 january 2019 i booked an order, it cost rs. 198/-. I made online payment for this. My order was not placed but amount deducted for that and a message shown, if any amount deducted will be back within 2-3 working days. After that i made next successful order for same items, it also cost rs. 198/-. I've complained 4 times to refund of my money.

The restaurant name is "biryani knights". I been to this place and their is no restaurant. I searched whole location and didn't get anything then i placed the order from swiggy. I called the delivery agent and asked where is the restaurant instead of the address he said its too far away. I said ok and waited for the food gets delivered. I asked the delivery agent i nerd to visit restaurant, since i need to a water bottle. He said wrong address and we were like searching each corners and crosses. Then i meet a guy on road and we ask his help to guide and he took us to the spot. We were shocked and surprised after seeing the place where the prepare food and deliver to customers. They prepare unhygienic food for customers in small room and cheating the customers from long time. The food quality is worst than street side food. I tried to speak with those guys and they were like not responding and they said to go out. I came back and opened the food and it was very worst food which i ever tasted... I spoke to customer support no proper response and hoping they might have limited access as a agents. I am going to escalate this to higher department as well.. To give justice to the customer. I suggest swiggy to check the restaurant or room before they submit online for customers... It will bring bad name to the big brand company like swiggy. Hope this will help others..

Your company is not available in my city even though it is a municipal corporation. Moreover, the ads are just too much. After every three or four minutes, that disgusting ad strikes in. It is beyond the limit. Please try to limit your advertisement as it is highly undesirable to see the same useless and nonsense ad every three to four minutes. It will be really nice of you if you limit your ads on youtube and other website.

Regards

My sel[censored]jjaval on 4th february 2019 i ordered 2 ltr coco through swiggy and i pay rs on line after waiting of 1 hour i can't getting order and delivery boy said it was cancelled from our company. Even my paid rs also deducted. So pls refund back it rs 55 as soon as possible.
Your swiggy order no. #[protected] for rs. 110 is expected to arrive in the next 42 mins. Track your order here: http://swig.gy/P08CV5
Your order #[protected] has been cancelled. You will be charged rs 55.0 as cancellation fee.

Hi, i order 3 dishes from swiggy, as one dish was not available the order was updated and 2 dishes were added, and then after 1:30 hours the order was delivered with 2 missing items, at 11:00pm, by then my parents slept hungry. The response from customer service was pathetic as they tried to shift blame on others and my call was disconnected midway while i was speaking (Saying that there was no response from my side, while i was speaking). Thank you.