[Resolved] Swiggy — swiggy service desk at it worst
Tambaram, Tamilnadu, India
MuMuthukannan R on Jan 6, 2020
I have ordered food from subway through swiggy on jan3rd 2020.in one of the orders, restaurant forgot to add the tandoori chicken filings in one of the sub that i have ordered. When i contacted the swiggy customer support through chat & call, they said, we will give 50 rupees coupon, which i said i don't want to accept and i have requested to replace the food iteam or initiate the refund.
Swiggy did not even attempt to correct and deliver what i have ordered, and they are not ready to initiate the refund for that particular food item.
When i have dropped an email, they said they can not initiate the refund. When i asked, why no attempt was made to re-deliver they simply giving answers which is not convincing
Complaint marked as Resolved Feb 6, 2020
Verified SupportSwiggy Customer Care's response, Jan 06, 2020
Hello Muthukanna, it hurts us to know that followed by a service lapse you had an unsatisfactory experience with our customer service team too. Please allow us to address this in a better way by reaching us through [protected]@swiggy.in with the relevant order ID. We look forward to turning this around for you.
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