Swiggy — the delivery and the food.

01Ajay

Address:

560104

Hi have ordered food from swiggy and expected delivery time was 45 mins... But food was delivered 1 hour 30 mins late and moreover i ordered smoothies as an item in my ordered which was entirely leaked and delivery guy took a complaint about it and also all the packets of burgers were opened and not even sealed by the swiggy or mc donalds... All french fries were fell over outside the box... I was really unsatisfied and even had a chat with customer service but the respond was 'sir sorry for the late delivery and won't let this happen again'. It was so annoying and of swiggy thinks it is doing better service just shame on them with their attitude... It's a innovative we have lot of local vendors better than swiggy who serve better and respond well...

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Comments

Raza.btech

from Noida, Uttar Pradesh

My name is Ahmed Raza I m order food through swiggy at the time of 2.06 pm and time show me to my order is 39 minutes and after 1 hours there is no response and status update...my order no.is ...

Swiggy Customer Care's response, Feb 12, 2019

Verified Support

Hey Ahmed, we are truly sorry that you had to wait for a long time for your food. We have escalated this issue and our team will reach you over a call shortly for further discussion on this.

Swiggy Customer Care's response, Feb 12, 2019

Verified Support

Hi Ahmed, we hope that the resolution what we have provided you over a call was satisfying. Be assured, we'll take necessary steps to avoid such instance in future. Have an amazing time ahead :)

Dhanesh Mandlik

from Nashik, Maharashtra

We are order for biryani that is third class
Which is dispatch from MD biryani masrul gajpanth nashik

Swiggy Customer Care's response, Feb 12, 2019

Verified Support

Hi Dhanesh, we are sorry to have disappointed you. We value our customer's experience more than anything. Please share the order details here or via email at swiggysocial@swiggy.in. We promise to look into this and try to help you on this regard.

vidhi goyal

from Irinjalakuda, Kerala

Today, as I have ordered food from Domino's from swiggy, I received a pack of French fries which was open and half eaten. I kindly request the concerned authorities to take serious action against this. Thank You.

Swiggy Customer Care's response, Feb 12, 2019

Verified Support

Hello Vidhi, we are sorry for the trouble you have been through. We request you to share your order details via email at swiggysocial@swiggy.in so that we will look into this & take necessary action to avoid such instances in the future.