Swiggy Complaints & Reviews

My swiggy order #[protected], which was veg biryani, was stale. The order was done by cod and when i connected to the customer service, instead of refunding the full amount, i was refunded a coupon of 75 rupees but my order was of 145 rupees.

Date of the incident: 22-january-2020, at 1 pm
Restaurant: meeting point, verna goa
Place of delivery: verna goa

The address is purva venezia, any block, any apartment from udupi grand dairy circle both in yelahanka new town, bangalore 560064
In the order the address is correct.
But he map shows a different place. Hence the delivery boys, some of them blindly follow the map and find that delivery address is not there.
Please ensure that correct map is hwon for the delivery boys to guide.

To days delivery order order #[protected]help
Udupi grand
07:40 pm3 items389

You try yourself and you will realise.
Thank you
Babu

I don't remember the name of that guy but his behaviour was very rude during the call. I missed to take his call as i was in washroom but after that i when he called me he behaved very badly and started talking in a rude way i tried to explain him that i was in washroom that is why i was unable to pick your call but still he didn't understood and continued his rude behaviour. Please take action against these kind of people.

I had ordered from Jugadnight hotel Ahmedabad at 12 jan around 1-2 am and i got comoletely spilled order, so i complained and claim for refund, subsequently i talked on phone with their customercare, they assured me that i will get refund but its 1wk i got nothing...completely pathetic!!!
And now they are telling me that 24hrs have been passed so i"ll get nothing!!!
Order id #[protected]...

I placed an order tomorrow and i received uncoocked food from swiggy and when i send a message and email to customer service, they said to me we are sorry for this inconvenience but we unable to process a refund or replacement for this. His service has gone pathetic, and the customer service executives are just taught one reply to every problem - we are sorry, it won't happen again.
These are the pics of my latest order from swiggy, and when contacted customer care for replacement or refund, the reply was just a long email saying sorry. Is this your kindness you brag about??
This is really disappointing for us
(Wah ji wah restaurant) order no [protected]

I ordered a biryani from a nearby restaurant through swiggy. The delivery was getting delayed much more than the usual time. The track order was showing the stable location of he delivery guy. When i contacted the customer care, it was useless. There was still no movement of the delivery guy. It took an hour, then two hours and then three hours. No delivery or notifications at all. Neither from the delivery guy nor from the customer care. They didn’t even refund my money. Please look into it seriously!

Order #[protected]

Time :9:15 pm

I have not received call from swiggy agent as soon as he called me its been late by one hour and cx care promise me to give me free delivery, but neither free delivery nor fund has been refunded...

I want to be assisted with free delivery and charges
My order was cancelled due to very late in delivery, order cancelled by swiggy and said that i will receive this order for free. But till date no refund is received and no free order received. Order #[protected] i have spoken to my bank also they said no money is credited in my account or any amount came from swiggy. So if you can help me to get my refund.

Its been 3 years i am using swiggy.. But from last 3-4 months.. Swiggy is pivking wrong address evrytime.. And customer care is not all corporative and charges extra for that.. Today also.. The addess picked was of peer mushala and the address was givwn was of railvihar.. Currwnt address is around 15-20 km from restraurant... And desired address is 3-4 km.. And for that wsiggy is asking for 90rps cancelation charges..
Dont understand what you guys are doing.. I will not recommend this to my friends.. And even i will remove swiggy form my phone..

Please inprove your quality...
I need your response.

Regards,
Sandeep

First do something about your service if you care about loosing customers. You are c h e a t s. Yesterday i ordered for stuff from mcdonalds. It took 50 minutes for you to tell me order was "spilled" then the replacement order got "cancelled" and in the process you did not refund my money as well as keeping me hungry for 2 hours till i ordered from somewhere else. And customer care tells me do whatever you can we will not refund.
You have lost me as a customer and i will ensure to sue you for this blatant deficiency of service already paid for
If you want to avoid this refund me 390 rs + 5000 rs as compensation + 70 rs i lost on the next order because swiggyit coupon can be aplied only once in 2 hours

Phone no [protected]

Yesterday i got insect in the food problem. I have called to customer care no response they will my team will contact no the hell team is contacted they are playing with people life 😡😠😠 😠 if any insect is there we don't then what our life. Playing with people looking for and money no response from swiggy. Frdz they are ready to give worst food. They will kill us people are ordering daily for food where we can eat good and healthy food but they are providing dangerous food friends. Please i request this kind of incidence shouldn't happen with you. Coustmer care will never call us they fake person.

I had ordered veg pineapple tofu hot & sour soup x 1 from cit café, kolkata through swiggy app on 18th january, 2020 at about 21:30 hrs and paid rs. 244 /- for that.
However what i received is packet of fried rice. Upon receipt of the product i immediately contacted swiggy customer care through their app and customer care number along with picture of the product received where it can be clearly seen wrong product was give but instead of resolving my concern they redirected me to their email support as usual al without resolving the issue.
The customer care supporter stated me with their standard answer of "this rarely happens and we'll provide the feedback to restaurant"
The question here is not so much of money as much of the hassle one has to go through to report these issues and of basic business ethics and morale.
The authority of swiggy show the item veg pineapple tofu hot & sour soup x 1, i had ordered veg pineapple tofu hot & sour soup x 1 from cit café, kolkata and paid rs. 244 /- for that but received is packet of fried rice, the activity of responsible persons of swiggy is a criminal offence as they dishonestly induces the customer to paid item cost showing original item but after paid amount they intentionally supplied wrong item of food.
You are requested let me to, who or whose mistake deliver wrong food in place of my order. Also let me know who are responsible persons of this offence. As i want to lodge to complaint against them

I am receiving orders continously from a person called kotte akhilesh to my address.
I am not aware of these orders
This is really disturbing a lot as even though i am refusing these orders, they are still coming
Kindly block all the orders from his number =[protected].
It would be grateful if you can block all the orders for my address ordered from all other numbers except my number.
Kindly do the needful

This is in regards to my order id:[protected]. I have ordered a simple item, chicken subway just cheese & chicken with some salt & pepper and when i received the order there was all vegetables all the sources. When i called the customer care in return i was told to write them a mail for refund. I just got apology mail & no refunds.
I want the refunds on my order since haven’t consumed.
Please help me.

Last night i have raised a concern with swiggy to resolve my missing item they have gave me a four to six hour window to resolve which didn't happen at all and spoke with customer support they are also very rude and declined to provide any solution. Now it's almost been 14 hrs and still haven't received any mail or call from swiggy team worst customer service and consumer complaints resolution procedure....

On[protected] i have placed an order in swiggy order no is #[protected]. Swiggy bill was 423 including delivery charges 12 rupees. After getting the order i received restaurant bill which is mentioned as 331 excluding delivery charges, if we add delivery charges it should be 343 how can it become 423?
And another thing i want to mention, swiggy is showing price difference per item. My swiggy bill is roti *2= 66, garlic naan*2=104, chicken biryani with bone*1= 241, and restaurant bill is roti *2= 50, garlic naan *2= 80, chicken dum biryani *1 = 185. I want to know how the prices of the restaurant and swiggy will be different. And against bill we will never pay a single rupee extra. Here i paid 92 rupees. I want to know the exact reason if not i will proceed legally.

You all are #. Eating up people money in form of cancellation charges. What is it, some sort of cheap trick to gain more income. Cancelling orders and charging amount as cancellation fee. I don't understand why you guys do this. Placed orders will not be delivered or else cancelled at the last moment. I am sick of you guys. And your customer care executives, they will say something and do something. They will say full refund and then...

I have ordered from status restaurant order no [protected]. It's a paid order. Upon receipt i have identified that the items are missing (Lassoni naan) from my order. Have even drooped several mail with the bill proof but only thing i got in response is apology. Such a disgrace.

We all need to boycott swiggy. Only a significant loss of customer base will force them for not cheating there frequent customer. Restaurant

I placed an order from popular fresh momos, the momos are too bad at quality, were not fresh, schezwan was having very bad smell and mayonise too bad. Momos were too very bad.
Either return my money or replace the order. I and my friend get too bad taste of it as i am a regular customer of popular momos by it was so unsatisfying. Never got this bad momos. Very disappointing.

Dear
I Mani Gupta
from Sangrur -148001 Punjab India
I made order on swigy from new punjabi virsa amt of 503 wide Swiggy order no. [protected]
but in food i got simple chapati instead of butter roti as in order which i made and paid
i feel so imbaracement in front of my guests

plz make solution of my insult

regards
Mani Gupta
[protected]

The order was placed by order no. #[protected]. On contacting the delivery boy at 2.11pm we guided him about the location which was just 2min away. Post which the delivery boy durgesh kadam ([protected]) entered the premises which is fulcrum business center and cancels the order. Need reason when we contacted him why the call was not made on that number before cancelling the order. And ontop the utter # what swiggy does is the payment made through debit card states that refund amount will be half, on what basis. Swiggy eating the food ordered by customer and takes money from customer giving stupid reason.

On calling customer care (V shrinivas) who claims to give the solution was arguing that refund will be given in 4 to 7 working days and was detrimental to accept mistake made by swiggy.

If swiggy likes to eat customer's food and money swiggy should tell us upfront as we keep donating money atleast you guys should not fool customer by reaching their premises, eating their food and making customer pay the money...

No doubt why zomato is preferred over swiggy by customers... Trust me you guys just proved that its the worst of service given by you... Its not matter of 278 rupees but its about fooling customer which swiggy keeps doing..., better shut your business and sit at home as your customer service people are big pain and not solution provider.

Mind it i will take this issue to consumer court