[Resolved] Tanishq — ring | |||||
I bought a ring in feb, 2018 from one of the store in panipat. It’s been 6 months, i am wearing my engagement ring and i am very much disappointed with the product, i purchased from tanishq. The concern is that one of the diamond from the ring is removed. It is a rose gold ring, 3.10 gm with 30 cents diamond. It is my enegagmen ring, and i am wearing it daily. I mean how is it possible, that within 6 months only, that a diamond is gone from ring, that means the diamond was already loose, not fitted properly, tanishq is a one the top and trustworthy brand, quality issue of a product from such brand is uncommonable. Just to add here, one of my relative faced the same situation, with in 2 weeks of a purchase from panipat tanishq. I need a justifiable answer and a process how the issue can be taken care of? I don’t want to submit my ring for so many days since it is my wedding ring. Looking for a solution asap. Thanks Swati [protected] Was this information helpful? | |||||
Nov 1, 2018 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. Verified Support Oct 01, 2018 Titan Company Customer Care's response Dear Swati, Steve here from the Customer Relations team. Always here to help! Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely. We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected]. Sincerely, Steve | |||||
 4 Comments | |||||
Comments
Still waiting for a call, didnot receive any call.
Thanks
Swati
[protected]
Thanks
Swati
[protected]
Titan Company Customer Care's response, Oct 5, 2018
Verified Support
Dear Swati,
Steve here from the Customer Relations team. Always here to help!
As per our records, our team tried reaching out to you on 02/10/2018; however your number was unreachable. Request you to please provide available timings or call our Care team on 1800-266-0123.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
As per our records, our team tried reaching out to you on 02/10/2018; however your number was unreachable. Request you to please provide available timings or call our Care team on 1800-266-0123.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.
Sincerely,
Steve
When i was gone to buy power glasses and frame at that time the receptionist girl was said we are giving you a warranty of glasses as well as frame also . But within one month the outer side of frame there was colour less . After i was complain at titan center they said me we are not do replace, .
Jay Savaj's reply, Sep 29, 2018
When i was given them to replace my product they said yes to me and than after two days they said your product will not be replace and now you come and collect your without replaced product
Titan Company Customer Care's response, Oct 11, 2018
Verified Support
Dear Jay,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-258-2598.
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-258-2598.
Sincerely,
Steve
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+91 80 6660 9000
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3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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I would also like to wait for your call and talk to you guys.
The money I invest in that ring and the emotions which are attached to that ring are very precious for me.
And it goes for every women.
I already went to one of the store in Gurgaon, but I think, they did not understand and provide a better solution.
Waiting for a call.
Thanks
Swati
[protected]