Tata AIG Insurance Complaints & Reviews

TO , ALL,
TATA AIG GENERAL INSURANCE COMPANY LTD

Same thing has happened with me and after long discussion they have cancelled the policy but refundable money has not credited in my account.I am waiting for money romlast three months.
my policy no SHC[protected]
I received my policy cancellation letter dated 21st April 2010 which said that policy is cancelled on 08th April 2010 they promised to refund the amt. Rs. 8627/- but still I am waiting for the refund till today 25th May 2010.
I had sent so many mails & done communication with company's no. from day one but no response.
I request you if anybody can help me out, please do the needful.
I request all readers of this complaint, please do not put your earned money in these kind of cheater & froud companies.

regards,

Kewal Ram Nagar

Hello ,

i bought Tata Aig Helth care Policy , policy No are as under

shc[protected]=vishal d modi

shc[protected]=deepa v modi

shc[protected]=dhirajbhai s modi

shc[protected]= bhartiben d modi


i lunch the cancellation request through mail , last few day i am trying to contact call center for cancel the same but they are not proper reply and disconnect the call befor cancel the policy

kindly suggest for the same .

Dear all,
My Name Is kulbhushan Babardesai,unfortunately Two Year before I buy A Policy From Tata AIG Health Insurance. Suddenly One Day I Face an Accident In Road, I want To Need Admit in the Hospital, i Call Tata AIG Health Insurance, I Asked Them I want to Admit in the Hospital, Is I Am abel to use my policy They Told me ok sir Don’t worry, You Can admit in the hospital, They told me sir u can reimbursement. I send my all document to Tata AIG, after 19 day I am flowing my claim in to the company. Suddenly One Day they told me your policy is different type, sir we can not claim your all amount Rupess of 90000/-,Sir We are sending u a cheque of 3000/- rupees for behalf of our policy . I told them Please Send me my all documents immediately because I have another policy of my official, I can apply there, Tata AIG not Send my documents , But after 5 month they send my documents ,now another company is not responding me Becouse due to Late. But now I want put forward against the reasons they had given for rejecting my claim,I want complain with IRDA. I want IRDA will investigate the claim again. It has been 5 months, and now the Both company are not responding me. Is there a way anybody can help me here? Please give me justice.


Is there a way anybody can help me here? call me also

Kulbhushan Arvind Babardesai
Policy no.FSP[protected]
Tata AIG Sum assured -500000
con no - [protected]

What a service??????
No concern for customers. None of you is bothered to inform what’s is going on???
It’s not at all expected from an organization like TATA and a gentleman like Ratan Tata.
A consumer is getting harassed and penalized for telling the truth and not following the wrong practice of your surveyor, Mr.Arvind ([protected]).
Everything informed to Mr.Partho ([protected]) who generally calls from Jamshedpur whenever I mail you people and he assures me that he’ll get back within a day or two and in this way week passes. And I am sure, after this mail also he will call me and as usual said above, repetition will follow.
I think your company respects and regards a truthful customer, but the gesture, behavior and the signal I got, simply suggests me that I should have got my job done through illegal and wrong practice means.
Request you to get somebody senior person of your organization to talk to me.

Regd/Junaid
[protected]

From: Junaid Tanwir
Sent: Thursday, March 25, 2010 1:45 PM
To: 'general.[protected]@tata-aig.com'
Cc: '[protected]@consumergrievance.com'
Subject: FW: Claim No:[protected]

I am a highly dissatisfied consumer of your insurance product.
In spite of several requests, reminders and telephonic conversation with Mr.Partho ([protected]) I am not at all getting any news from your side. Every time when I am enquiring about the same, I get a assurance that within a day or two I will get the approval so that I can go ahead with the repair work of my car.
I never expected that an esteemed organization like TATA will give such a pathetic service to its consumers.
My insurance is also getting expired on 31st of March’10. Please see that it should not become an issue after the said date.

Regd/Junaid
[protected]

From: Junaid Tanwir
Sent: Thursday, March 18, 2010 1:50 PM
To: 'general.[protected]@tata-aig.com'
Subject: Claim No:[protected]

Hi,

As per your instruction I have given all required documents to the surveyor, Mr.Arvind ([protected]), yesterday. Estimate has also been provided and he taken necessary photographs of my car.
He is suppose to revert back so that my car goes for repairing.
As of now he has not reverted for the same.
Please look into the matter as that this type of delay and service is not expected from such a esteemed organization and a repute brand.

Regd/Junaid
[protected]

From: Junaid Tanwir
Sent: Tuesday, March 16, 2010 3:30 PM
To: 'general.[protected]@tata-aig.com'
Subject: Policy No:[protected]

I met with an accident due to which my car’s tail light and bumper got broken.
Kindly let me know how to initiate for the claim.

Regd/Junaid
[protected]

I received a call from TATA AIG INSURANCE couple of days back in regards to my motor insurance for renewal.

The representative gave quoted me a price and it asked him to confirm it through email and call after a day time.

The rep called in busy hour i asked him to call back in a different time.I got a wired response from the rep saying the will keep calling me until i take the policy with Tata Aig insurance.

He repeatedly called me nothing less than 15-20 times.which i was really upset and did not answer.

Speaking to customer service regarding this, Tata customer service people are saying because of month end target rep are forced to speak to clients that way.

The number the Tata people called me was[protected] from Pune.

This is brutal harassment can some one look into it seriously.


Charles Felix

some agents have called in dec2009 and told about tata Aig motar vehicle insurance i was satisfied with their terms and condition and agreed to make policy of my indica four wheeler and they took my credit card number and tata Aig motar insurance people have taken money from my card about Rups 8316 till now i have not yet received any policy it is very difficult for me to take my car outside i did a big mistake in my life making this insurance in my city mysore itself agent fromIFFCO TOKIO use to come and make it in few hours .u Tata Aig people r not respondind us i use to call twice daily to customer care every day they give me debit code number, transactioin policy number but no use i will wait for 3 or 4 days and take action against ur company i have proof of SBI credit card statement my vehicle num KA09 P 172 TATA INDICA V2 policy num [protected]

I had taken a policy No. YTBTM[protected] effective from 30.11.2008 for a period of one year, i.e. upto 29.11.2009. Thus my final monthly installment was due on 29.10.2009.
This policy was sold to me over a telephone, when I was asked to disclose my credit card details and all the installments directly debited from credit card account.
In the month of November, 2009 somebody on behalf of TATA AIG called on my cell phone regarding renewal of policy, when categorically told that I am not interested. Despite this TATA AIG continued to debit my credit card account for Rs. 688/- on each occasion, viz on 29.11.2009 and 29.12.2009. I only realised this when I received my card statements. My credit card account must have been debited on 29.1.2010 also, as I have not received card statement for the relevant period so far. I have already informed Your Customer care center over the Telephone, on 5th Feb., 2010 when I was informed that my complaint has been taken on record and will be acted upon within 15 working days.
Debiting my credit card account without my express consent is not only improper, but also illegal. It was therefore requested in the letter adreessed to M/s TATA-AIG General Insurance Ltd. that the debits made after expiry of my last years’ policy should be immediately reversed. However, nothing is heard from them as yet.

I had purchased 2 policies from them for my parents in June last year. They had given me details for more than 2 hours over the phone but the complete details of the policy nos SHC[protected] and SHC[protected] has not been given to me till date. The policy document does not have the inclusions and exclusions.I had also asked for the recording of the conversation they had while I took the policy, but I did not receive that also. A customer cannot remember all that was explained to me over the phone. The representative that I had spoken to had told me that the plan also pays for the day-to-day medical expenses like doctor fees, day-to-day medicine expenses etc but it is not mentioned in the policy document. I had also told them to amend my name in the policy as it has been mis-spelt but even after repeated reminders none of my request has been addressed.

Dear Sir,

Subject: Policy Number - U[protected] TATA AIG Invest Assure Sampatti amounting to Rs. 45000 /- issued on[protected]

I undersigned, Vamshi Krishna Rompikuntla am currently holding a Life Insurance policy (Policy number - U[protected] amounting to Rs. 12,101/- (Annual Premium paid on ICICI Bank Credit card)

On[protected], I got intimation from ICICI Bank that Rs. 45,000/- were debited to my Credit Card Account towards annual premium for Policy Number - U[protected]. I would like to clarify that this policy is issued to me without my knowledge and consent.

On enquiring with your Customer Care department, they have provided me with the receipt for the payment of this premium amount (Rs. 45,000/-) and they have also forwarded me the scan copy of Credit Card Direct Debit Authorization for the above mentioned transaction.

I can confirm that this authorization form has not been signed by me, signature on the form doesn’t match with my signature. Also the Place mentioned on this form is ‘Hyderabad’ but I would like to inform you that I have not visited Hyderabad for last 4 months.

I can confirm you that this looks like a fraud case by way of Signature forgery.

sir, i request to you that i have not recived my IT REFUND YEAR 2007-08
NAME IS TEJPAL MOOND
PAN NO. AOFPM7672F
CODE NO .925570

Hello Sir,

My mother Sa government employee from Kerala subscribed to your TATA AIG policy and payed 6026X6 of her hard earned money.

Now owing to a family emergency we approached Tata AIG with a belief that an organization with the name of Tata will not devoid us of our hard earned money.

To our shock we realized that even though we have invested more than 36,000- we are eligible to get only 20,000

Not only did we lose our money due to your inefficient fund management and inability to adjust during unfavourable market conditions, But we are also charged 9000 Rs as surrender charges.

That was the reward we recieved for trusting the organization.

None of your agents inform us of this cheating scheme while investing.

We dont have the time and resources for any legal proceedings, but will make sure that maximum of our friends, relatives and colleagues are aware of the inefficiency and surrender charges so that none of them fall into the trap.

Hi,

I took a car insurance from TATA AIG this year. The policy was purchased on 20th Dec 2009 and the payment was made through credit card as installments.

It was informed that soft copy of the insurance will be recieved within 24 hours and hard copy within 7 working days.

Since my existing policy was expiring on 3rd Jan 2010, and did not receive any information until then, I called up TATA AIG customer care and enquired about the status. It was informed that there is no information regarding the same and no insurance is issues to my vehicle number.

With this information, I went ahead with another insurance provider and took insurance for my vehicle.

When my credit card statement came, I realised that TATA AIG premium is charged. I called up customer care and lodged a complaint on 20th of Jan 2010. Even after a month, there is no action from their side. I am following up with them on a regular basis, everytime I call, they give me a 24 hrs time frame to solve the issue and assure me to call back and nothing happens.

Hi,

TATA AIG had given me the false information saying that I can reimburse medical bills WITHOUT hospitalization. I had taken the policy only because of this benefit. When I wanted to claim the medical bill reimbursement, the customer care executive say it is not allowed. Why should any company give fasle statements to the customers? I already have lots of policies for hospitalization. Will any action be taken on the companies giving wrong information on products to customers ? In fact I didn't require this policy at all and the executive just forced me claiming the false benefits in this policy. The call records on October 2009 given the clear picture of this worst insurance company. Please help me in getting the resolution.

Thanks,
Guruprasad N

Hi,

This is in regard to the Policies:-

HCP [protected] in the name of Arif Hasan
HCP [protected] in the name of Shazia Hasan
HCP [protected] in the name of Naushaba Hasan

Followed with Complain No. 6665743 which was logged on 23rd January 2010 with TATA AIG phone Banking.

I renewed my policy and the rep promised that i will be getting a House Insurance and a Credit Card insurance free. It was a recorded call and from TATA Group so i did not expected it to be a fake or misleading. To my amazement even the lady who did the verification said that i will get aoll those things and its 2 months now that i have not got any such insurance.

Further more there is no reply from TATA AIG about the same. How can TATA group do this?

I am sure for one thing, i am going to speak and inform people never to take a TATA Policy again.. The company is not giving any responce be it EMAIL or CALLS nothing.... pathetic service!

The TATA AIG CAR INSURANCE executive spoke EXTREMELY RUDELY on the phone with me. He was even backanswering when I enquired his name. Immediately after that, another staff member called from the same office and started arguing and constantly kept giving us BLANK CALLS for several hours after that. This incident has made me and my family members very frustrated and we are EXTREMELY UNHAPPY WITH THE STAFF's BEHAVIOUR. PLEASE REPLY BACK.

Complain Number:-6665743
Complain Logged date:-23rd Jan 2010
Email complain:- 2nd Feb

till date i have not got a feed back form your side.

this is the most pathetic type of service. We call your office and are put on hold for 1 hour and once the REP comes online says, " SYSTEMS DOWN CANT HELP YOU".

this kind pf service is pathetic, unethical and is not at all good for the firm.

If in case i am not getting any response i will be taking serious actions on TATA AIG.

Arif Hasan

On 27th December Tata AIG General Insurance collected Rs 6588 from my ctibank credit card to issue policy of healthcare plus within 7 working days.But I did not receive the policy.On repeatedly enquiring false information was given by their callcentre people changing dates of dispatch and mode every time.Fed up I cancelled the polciy order and asked to refund my money.Till[protected] they have not refunded the money back to mu credit card account and as before thery keep giving dates and false statement that payment has already been made to my account but no refund has been received till date and time of writing this.

It is interesting to highlight that exactly same behaviour and conduct was done by them in January 2009 also when same polciy was ordered by me.
This means that it isn not just concicidence or isolated case but Tata AIG general Insurance has unfair parcyioce, deficient service and poor quality of busienss as a regular practice.

Despite my legal warnings, emails and daily phone calls they have failed to send my refund money .
Avoid this company for any insurance Product as insurance is a product that needs speed,high class service and credibility of Insurer in time of distress. Tata AIG is certainly not such an Insurer.
I am left with no option but to go to court for recovering my money and damages.

Prof R K Gupta

policy number u[protected] premium payment reciept not received.

I was approached by call centre of Tata AIG general for healthcare plus policy.I was assured that document will be delivered in 7 working days.I gave credit card number and money was immediately withdrawn by them.But they failed to send policy document as promised.Every time I phoned to consumer care centre,new details and new version were given which clearly showed they are wasting time and lying.I asked to cancel order and refund money to my Citibank account.they have not done so till date after one full month.Every time I phone new person is on line and gives false promise.No one is approachable at HO of tata AIG.I have been harassed continuously since last one month and wastage of money and time.
My money is stuck up with Tata AIG General.

Interestingly in January 2009 also same products and same company I dealt with and similar harassment was made by them and after lot of time and notices money was refunded.The exact story is reported this time also,This shows Tata AIG general is badly managed company and they are habitual defaulters.
Avoid Tata AIG for insurance products .

Dear Sir/Madam,
I had insured my car from TATA AIG general insurance 14.09.09. The insurance due date was frem 24.12.09, i get my car insurance well in advance because i was promised to get some benefits which are still not received. When i received my car insurance policy documents for policy no. [protected] i found that the car model mentioned in the policy is wrong i immediately informed the customer care of the same & told that they should change it as per the RC copy of the car given to them.

But i had still not received the corrected documents despite several mails & calls to the customer care.The wrong documents are as good as driving a vehicle without insurance.

I request you to please look into the matter.

With Regards
Satish Kaushik