[Resolved]  Tata Croma — No Services in 2 year extended warranty

Address:Ghaziabad, Uttar Pradesh

I purchased a LG Washing Machine from Croma Pacific Mall Ghaziabad and they suggested to buy 2 years extended warranty which i did. They had given enough assurance that time about trouble free operation. l logged the complaint 2-3 days back with no response. I got the mobile number of Manager Ghaziabad. Since then i an trying to reach him either he does not pick up the phone or gives false commitment. The services / response is pathetic. Tarun Kaushik
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Aug 13, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
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Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma
My email id is kaushik.[protected]@gmail.com and i may be reached on [protected]
When it comes to WORST AFTER SALES SERVICE, Tata croma beats all its competitors by a big margin.

I bought a Samsung LED TV along with 2 years of extended warranty from Tata Croma. The TV is not functioning and I am chasing Tata Croma Extended Warranty Team for the last 13 days to get my complaint registered.

Till date, no one has visited to rectify the problem.

This kind of pathetic service was not at all expected from this organization.

Inspite of continuous follow ups with Tata Croma's representatives at toll free number (since no one bothers to take the call at extended warranty number and nobody calls back even after the msg WARRANTY is sent to 5616181), i got the number of service guys at Delhi today. Have requested them to look into this matter at the earliest (considering the ageing of this matter), i have still received the same response, "the service engineer will get in touch in the next 48-72 hrs).

So going by the time line, my complaint will be looked into 15 days approx, from notifying it for the first time.

I have had enough of this nonsense now.

If a service engineer does not visit by 11th Sep'14, I will explore legal options now.

I have enough proof (4 detailed calls with tata croma call centre guys, 2 detailed discussions with floor managers, a mail with all the conversation details was sent to service team by Tata croma, store manager, oberoi mall - till now the most helpful person in this process) to prove deficiency of service in this matter in the consumer court.

If the response to this blog is taken seriously by Tata Croma (which I doubt), then ask some one senior to get in touch.

My contact Number is [protected]. registered mobile number was [protected], this will help you in fetching details from the system.

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