Tata Docomo — Barred my outgoing calls without a proper reason

Address:Bangalore, Karnataka, 560076

Initially, i was using airtel connection. One day i got a call from tata ducomo tele-customer stating that if you port your number to tata ducomo, we provide you some offers like that. I liked that offer and agreed to port my number. Before porting itself i told to them clearly that i don't have any local proof on my name in bangalore except my office id card. That tele-caller agreed to take my office address and my company i'd card. So i agreed to port my number. Porting was started on 27/5/2016, the same day i received the sim also, but not activated and i gave my i'd card xerox copies and some of my proofs like voter card, pan card to that executive. It got activated by 09/6/2016. By 12/6/2016, tata ducomo executive came to my office and he captured my photograph and my office building with his mobile phone. By 15/6/2016, early in the morning my out going calls are barred due to address verification. I called to 121 to know what happened like that. They raised a service request with the number[protected]. On the same day by 3 pm this request has been closed without doing the address verification. When i called to 121 they are saying that i have to wait for another 5 working days to resolve this issue and raised another service request. Now my calls are barred. When i am calling to 121, simply they are disconnecting my call without giving resolution. I am not getting any idea to whom i have to explain the issue. Please help me in this case. I don't want this network no more, after activating the connection, how can you barred my calls, this is not at all fare. Kindly activate my services or else allow me to port to other network. However, i am going to port my number once it is activated.

Regards,
Raja sekhar.
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Dear Customer,

Kindly provide us your contact number to help us get in touch with you and assist you further.

Regards,
Customer Care
Tata Docomo
Raja sekhar - [protected]/[protected]
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.
Dear Customer,

We tried to speak to you personally on your number to understand your concern. Unfortunately our multiple attempts in establishing a contact with you have failed. We are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. As per your complaint, we request you to kindly visit to the Tata Docomo outlet to submit the documents (id proof and address proof) for the needful to be done. Please refer http://www.tatadocomo.com/brand-stores.aspx and select your circle for store details. We value your feedback and it would definitely be given to all concerned departments to ensure increased pro-activeness and will help us to provide better services.

Regards,
Customer Care
Tata Docomo

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