Tata Docomo — High call rates

 
4 Reviews
Jaipur, Rajasthan, India
 harishdkca
My docomo no. is [protected] and they are charging so high call rate i.e. 1.2 Rs. per minute THAT IS TOO HIGH AND CUSTOMER CARE OF THIS COMPANY IS NOT RESPONDING WELL. Other mobile companies are not charging so much of high call rate. This company has no response to me. In other cities the call rates are very low and rate cutter plans are very best but what about Jaipur Rajasthan but this company is cheating to me.

Complaint Status


[Jun 15, 2016] Tata DoCoMo customer support has been notified about the posted complaint.
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.
Dear Customer,

As per the conversation had with our team, we regret for the inconvenience caused to you. In this regards, we would like to inform you that, upon verifying with our records as of now there is no call rate cutter plan is active on your number. Hence, you are being charged as per the base tariff as all mobile calls at 1.6p/sec and land line at 2P/sec. Further, we request you to recharge with any call rate cutter plan in order to reduce your charges. Further, we request you to dial *123#to know the 'My Best Offers' for your number. Hence, in order to avail any 'My Best Offers' benefits, the recharge has to be done through the retailer in a special mode and also on the same day on which the message was received, it will be applicable only once. For your convenience, I am attaching the link where you can check the Type of recharge vouchers & latest offers. Please click here - http://www.tatadocomo.com/prepay-packs.aspx and select your circle (Eg-Mumbai).

Regards,
Customer Care
Tata Docomo
That is not a solution there is so much high call rate and they are charging more call rate than other companies and not giving any plan cutter which is too long than why I have to continue with this service provider all companie giving plan for 60 days or 3 months or 6 months like bsnl no roaming charge and better network than this company. This company is cheating to me. First when I purchased it is ok and giving best plan but after sometime they have taken all facilities and charging very heavy call rates. I am totally dissatisfied with the service of this company

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    2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
    Tata Docomo - High call rates