Dear Sir/Madam,
I am writing to complain about the inadequate and unsatisfactory service I received from one of your Dealer Gati Motors, Durgapur.
Today, Is the Seventh Day they pick my Vehicle, [WB39B-9627 TATA GOLD] for inspection, time of picking my vehicle they said only 10minuts work is needed in there service center . But service team failed to rectify my of vehicle problems, I have earlier reported to your toll free number but they response negatively.
I wonder if this kind of standard practice at your Dealer outlet, where service is concern, my trust for TATA is significantly decrease . I purchase Tata Gold, for commercial use with taking a huge bank loan, if my vehicle is laying in your dealer gati motors service centre in unrepaired condition how I pay bank loan, please give suggestion.
Enclosed with this letter are copies of the registration card and other related documents for your reference. I hope that will be able to find a satisfactory solution very fast.
Yours sincerely,
Ketaki patra.
Haripur, Paschim Burdwan,
Ph no:-[protected].
Tata Motors customer support has been notified about the posted complaint.
Jul 28, 2021
Updated by Biplabpatra@5444 inadequate and unsatisfactory service
I have a very similar issue. Model Nexon XZA+. Purchased from Trivandrum motors in March 2019. After around 8000 km, while doing the paid service, the service center (Derek TATA) adviser is telling that the gearbox's thread is lost and the nut which opens to fill the oil is now freely rotating. Now they have to do re-threading in lathe, and if it fails, they've to replace the gearbox cap! That is going to cost me a lot. It is surprising that the extended warranty does not cover this manufacturing defect! TATA need to address this issue.