Tata Sky Complaints & Reviews

VOD not working since 15-20 days. Engineer saying this will not work on your Airtel broadband. even up to 16mb speed coming.Earlier this was work properly without any issue. my subscriber id is [protected] want to solution for the same. Received call from [protected] sending recording also of call of this engineer. link of recorded call https://goo.gl/JEvWR2
Specially this problem coming after 6-7 pm..

till now 8 visit happened by engineer but problem not yet resolved.

I am using tata sky DTH services since 7 years cust id [protected]

yesterday I came to know that suddenly my package charge is increased from 875 to1275 when I called up customer care they said that I have activated one smart pack for which they are charging 10 rs per day from 06th June onwards. when I asked to share some proof where I have given the confirmation they are not ready to provide so. and not ready to refund my amount kindly look into this and help me providing the resolution.

Dear sir/madam,
Not satisfied with you service your due to society problem we are supposed to shift antina terrace parfait level to our flat window but there network not catching, so mean time we have taken permission our neighbour to fix antina on their window and your technician came and attended point he had been connected connection on our neighbour antina only instead of installing our antina so it's not working now our neighbour not giving permission so we want to give up connection kindly refund our amount as we are ready to refund set up box and antina with cable whatsoever amount refundable as per policy refund us
My subscriber I'd:[protected] in the name of geetadevi prajapati

Despite our repeated requests and sms sent to you no action taken is taken on our complaints either for replacement of our set off box or solving our problem of signals. Our set off box was changed and charges also paid recently but every time it shows no signals, either rain or otherwise. we are not able to see our programmes properly. Please send some mechanic or replace our set off box which is still under warranty. Urgent please.

Fourth day and yet they are unable to come to a conclusion to resolve my complaint.
Finally I feel they are going to continue buying time as they cannot prove me wrong nor prove themselves right.Shows their incompetence and indifferent attitude towards the customers.Just money making business.
I want my my following complaint resolved immediately
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According to me all these complaints should be treated as unresolved as my problem has been not handled properly and hence the problem persists

My i. D. Is [protected] with tatasky for dth service under south pack. I had requested for viewing english movie channels at an additionaaaaal cost of rs.60/- for one moth onlyy. Mails sent to thaem prior to expiry of one month has failure of delivery notificastion on atleast 5 times. To add insult to injury
They are not sensitive my request. On top of this for renewal of south pack due
For recharge on 12 th july they have included movie channels not required by me also.
Kindly ensure my grivance is sorted out immediately. Other wise i will be left with no other choice except to approach statutory authority for deficiency of service.
Raman

Dear sir,

My name isrohit singh, i have purchase a tata sky dth connection on 31st jan 2014, due to some issue i have change my name & address details on my connection.
Old connection details are as belows -
Subscriber id: [protected]

Name - ranjods singh
Add - likhnat post office, khwara
Murpur, kangra
Nurpur
Himachal pradesh - 176202

New address & name
Name - rohit singh
Add - vill. Lakhnat po. Khawara. Teh. Nurpur disst. Kangra (Himachal pradesh) pin code 176211
Ph - [protected]

Dear
Sir, I want to remove some channels from my tatasky ID No. [protected]. want to remove all English channel.

The tata sky technicians have been attending to my complaint for the past one month with no results. I could watch tv only when the technician would attend my complaint for few hours. After attending to my every alternate day they have finally reported me last evening that my set top box has fused/burnt and i need to bear the charges. I have refused to do so. I have come to the conclusion that the entire team is mentally harassing me as they wanted to squeeze out money from me. Inspite of daily calls and complaints they are least bothered.
A entire set of incompetent people who are competently sitting comfortably over people's hard earned money
Wish they had a single dedicated person who has the guts to prove me wrong.

Hi,

I am a tatasky subscriber with the subscription id - [protected].

In month of june as per a tatasky message if i do a recharge of 786rs. Then i will get 1000 rs.in my account.

After recharging i now see only 786rs. Instead of 1000rs.

When i come down to submit my complaint, i see that there are many others who seem to have been duped with the same message.

I ask tatasky to either refund my account back with the money so that i can recharge monthly fees always or credit the other 214rs into my account asap.

I am surprised that the tata's are having to deal with this, which is unbelievable as i still feel there seems to be a goo[censored]p by somebody.

Thank you.

To change my location from arunachal pradesh to uttarakhand kotdwara i have change my registered mobile number [protected] to [protected]. Please change my registered mobile number to [protected]. At previous location i have subscribed tatasky recharge in rs 1550/- for one year. I also subscribed the same package for one year. Please give me guidance for change registered mobile number and one year packages in rs 1550/-

My subscription id: [protected]

I recharged my tatasky account with 5920 rs for semi-annual package on 23rd june 2017.

My account is not reflecting the same but after doing it i saw my account was deactivated. My credit card was debited with the amount 5920 and i also confirmed with the bank. I received email from both tatasky and my bank that the transaction was successful.

I have been reaching the customer care and all executives say the same thing, sorry for inconvenience, it will be fixed in 48hrs. Every executives says 24-48 hours. Then i raised an compliant (Service request reference number: sr[protected] with them thinking that they will resolve this soon, but another executive called me on phone and telling it will take 7-10 working days to resolve this... Seriously!!!

My family were very upset in the weekend without tv.

Today is 27th june, nearly 100 hours gone by... No fix, nobody responds.

I asked them to escalate... Nothing happening.

Request some responsible management intervention.

Mental harassment by tata sky team for not abe to identify the complaints of my dish antenna since past 45 days. Today reported fault in set top box for which i need to pay charges. Upgrading the complaint to consumer forum. Technicians attending my complaint don't seem to be efficient enough. Why has the problem occurred only after my persistent complaints.

Today was the last day for recharge and i recharged few hours late, now when i have recharged, it says no signal detected. After calling tata sky, they say there would be some technical problem and needs a technician visit.

This is not happening for the first time, it is second time i am facing the same problem. Last time also when i did recharge it started complaining about signal. Technician visited and told there is some receiver problem and replaced the receiver for 750 rs.

Today again i am facing the same thing. After recharge, again connection is disconnected and i am asked to call and fix a paid technician appointment.

I am very sure and literate enough to understand that after every recharge there cannot be signal problem or problem with receiver and technician has to repair.

I cant believe this can happen every time. Every time u do recharge u will have signal problem. please escalate this and fix it from your end. i am very sure there is something done at the back-end to disconnect the connection after recharge and then let customer call and go through the paid technician visit.

This force me to believe tata sky is doing this purposeful to increase their paid technician visits.

You are cheating and troubling customers by doing this. I am prepared to take this to social media if not fix immediately from your end.
This is second time i am going through this and this time i will make sure right solution is in place.

Dear sir,
I had gone abroad and hence submitted the request to put my tatasky dth on safe custody up to 21 jun17. On returning back on 22jun17, i checked up that my tatasky dth is still deactivated and hence i requested the customer care to activate my tatasky services.
Customer care informed me that your validity of existing annual mega pack is till 28 jun and you have to recharge with new annual pack revised to platinum mega...

Myself randhir kumar, service kharab hone ke karan mai tatasky id-[protected] ko picchale 3 mahine se recharge nahi kiya tha. achanak 23 june, 2017 ko is no.[protected] phone aaya aur tatasky keoffer ki jankari dene lage.jab hamne nahi recharge kane ka karan bataye to ve boli nahi error-2 is liye aa raha hai ki apka a/c valence, abhi recharge kane ke bad v digicard not supported, error-2 problem jari hai,
help line no-[protected], [protected] & [protected] kavi invalide to kabhi silent raha, hamara apna experience hai ki hamare dwara kavi customer executive se bat nahi huyi hai idhar 5 mahino se.

Hi, on 11 june 2017 a tata sky appco agent named darshan from bangalore phone no [protected] came to my place and told me new tata sky hd is available for 2800rs with 2 months free hd channels and all channels. But he delivered a new tata sky connection after 1 week after calling many times with limited sd channels only. On asking he says its a fault by tata sky and not him. He is not returning my money back. His is from appco marketing. Please help to get the extra charged money back.

Our digicomp gets wrong every now and then and when we complaint to the local service provider, he excuse us by not providing any type warrenty. We are very much disappointed with this type of service when we complain on customer care we are forced to buy new. We are disppointed with this type of service tata sky is providing us. Very poor service. Please deposit our money we dont want to continue with tatasky

I neeraj kumar.
Tata sky id-[protected]
Customer with tata sky from 10 years approx.
The customer care executive gave fake commoitment regarding the service charges to be bear by the customer. At the time of service also the field executive did not gave the proper infomation about the charges that would be deducted from my account.
Please do the needful help.

My customer id is [protected] here with i want to inform you that i am customer of tata sky since long time (Around 8 years), even we have upgrade our system provided by tata sky from regular set-top box to hd set top box and its services during this period. But from last one year, i am getting so many problems from set top box. Sequence of problems are as below. I have replaced my hd set top box 2nd time in end of in a year 2017 during last one year. Now from in month of june'17 my set top box got some problem, service center operator advice to replace set top box without doing any technical person visit. For that tatasky will deduct 400 rs. Set-top box charge from my account. A. Why should i pay for replacing set-top box (Provided by tatasky) 3rd time in current year? B. Why should i pay for technical person visit (3-4 times in a year)? C. Service center operator is more interested for visit charges and other charges then customer satisfaction. I don’t want to pay any single rs. To solve my set top box (Provided by tata sky) problem. As a valuable customer i have already paid annually fees of my current packages. If tata sky authority will solve my set-top box problem, without claiming any charges then i am ready to continue hire tata sky services. I am not able to view my tata sky packages for which i have paid already,,, even when i ask to cancel my connection & refund they are informing me that there is no any policy for refund. After discussion they told me that set top box and dish antena and wires and digicard are their property... (For these garbage i have already paid thousands of money and that people are claiming these are their property.)