Tata Sky Complaints & Reviews

I am having a dth connection with tata sky with 2 connections (Tata sky id : [protected]) having a long duration pack (12 months) which was cancelled by tata sky and my remaining balance amount transferred to my account. And activate plan for my both setup box without my concern, on inquiring i was told that they are following rules set by trai. But with customer concern how can they change the plan which is about rs. 695 per month.

As per my knowledge trai had asked all dth operators to honour their earlier commitments made to their customers from which they have taken payment for long duration packs. If true what action would be taken on tata sky. A case of arm twisting by tatasky, i will have to take new pack as channels which i used to watch has been blocked,

Please help and get resolve my issue, this is not right to use user money without his concern..

Hoping for positive response and suggestion to resolve the same..

Many channels do not work like sab tv and pictures and a lot of other channels we have several times called the customer care they send technician's and technician's say they will come tomorrow but they disappears. Completely fed up of this i[censored] can remove or refund the connection pls do the needful

The tata sky antenna was damaged in cyclone "fani" in bhubaneswar. Although they repaired after 20 days but there was signal problem. Now after complain the customer care assured me of repairing that defective antenna and that to free of cost as that was still under warranty. Surprisingly after repairing the authority deducted rs 300/- from my pre-paid account paid for subscription of channels. This is is a kind of misguiding and cheating. I therefore request tata sky authority to take up the matter urgently and refund the amount to me at an earliest.

Purchased monthly membership via in-app purchase of garena free fire on 9 july 2019 at 7:25 pm via internet banking. Costing rs.599 for monthly membership.

My account has been debited for the same amount but no diamonds or membership was credited to the game. It shows in my sbi account that the money went in times of money limited.
Its a huge sum of money for me and i'm worried for the same
Please refund my money or gives the membership benefit.

E-mail-mishra. [protected]@gmail.[protected]@gmail.com

I didn't use the service for 2 months. Then i recharged it but it is not working.
On the tv, there is just a blank screen with a message : "this is the wrong card for this set top box. And pairing error. Nds no :
[protected].
My subscriber id is [protected] and rmn is [protected]. Please solve the problem as soon as possible. I have removed the card and cleaned it as described in other complaints but nothing has happened

Tata sky has the worst customer care service it feels like i am using some local channel provider service. All their customer care number are not available and even i didn't get a reply from their mumbai head office number. Tell me how to solve any problems relating to tata sky. And they are charging i don't know what i have to make a recharge after every few days. Worst worst ever service

I have requested tata sky to split my secondary connection to a new rmn and subscriber id on sunday[protected]. The reference no is. 1jy250kn.

I told them this is very urgent and they too highlighted the request. As of[protected], no communication from tata sky regarding my request.

I request tata sky to look into this request, and solve it at the earliest.

Hello team,
As per offer from tata sky. Get 2000 rs voucher for new registration i have registered my account on 9th july on the mytatasky app. I have not received 2000 rs. Voucher on my email and not in the text also called customer care but the executive refused to help. Told me that this offer is one time and now you are registered we can't do anything.
I tried to log in after some time but the same issue happens.

Kindly help me to get 2000 rs. Vouchers.

My details:

Name - ankur
Subscription id: [[protected]]

Hi team,

First of all please accept this fact that you are one of the most pathetic team into service providing. Your staff doesn't know what they are talking & how they are talking.
I booked three connection from tata sky via customer care number on 29th june 19 & within 10 days when i am facing an issue, no one is aware of what to do and what not. If i call to the customer for help they don't know what to do stating me to connect with the dealer, when i ask your customer care team for dealers contact details they don't have it.
I mean what kind of data records or services you have. You installed my 3 connection and when i am facing issues within 10 days of installation no one is bothered for the issues a customer's face. The only thing tatasky is bothering how to take out money from a customer's pocket post-installation you give a damn # if he stays or leaves
Your staff doesn't know how to handle a complaint rather than answering me to connect with the dealer who installed my connections. And being a customer if i ask for dealers details who installed the dish, set-top boxes and activate the packages that you can't give me because the data is not with tata sky team thought the billing is on tata sky, money handed over was to tata sky guy who installed my connections.
Please don't make such situations for a customer where he regrets the decision for choosing tata over dish.
You and your services are literally pathetic i am regretting on the decision to buy tatasky.
Please help with this situation else you will be losing more customers like me soon.

Puneet
[protected]

I had subscribed for an annual package of rs. 9270/- with consumer id [protected], that is valid till 22.09.19. Although as per new trai regulation customers of long duration packs will continue with the same service for the said duration (Unless customer expresses interest for change in the package), my package was changed. Now my package is valid only till 15.09.2019. This is a clear violation of trai regulations.

28th june 2019 submitted a request for a new setup box remote and made payment, assured delivery within 48 hours, not delivered till 7th july 2019, customer care executive told non availability of technician leads to delay in delivery and today received a message order cancelled, when call to customer care they inform me order cancelled on 29th june 2019. How could it possible i have recording of conversation on 7th july 2019. Please help what to do next.

Several time i hv complained that my laptop no connecting with watch tata sky.
Befor getting company promised to watch my connection on diffrent three platforms
But now company has not any solution for my complain
When i am trying to start tata sky on laptop all chennels showing hdcp error.
Why would i use hdmi when i have my own id and password.

I am subscriber of tata sky monthly DTH connection . my registered mobile number [protected]. My set top box is out of order and the franchise told me that it will take 2-3 weeks time to replace the same but for new customer it is readily available. this is unfair trade practice by tata of giving set top box to new customer at the cost of old trusted customer.

i can not watch the tv but my daily charges are being deducted from my balance . this is frustrating experience for a genuine customer and without any redress.

regards nandita chatterjee

I have raised request for relocation of my TATA SKY dish within the city as I changed my house. Firstly on helpline I was informed that it will cost you Rs 300/- and they take address of my both houses . Next day on a TATA sky employee called me and asked for de installation and relocation and he de install and asked me to go to New house as another employee will visit you . Till that time nobody informed me that de installation cost is additional Rs 200. When I again call customer care they confirmed that your re installation request is raised and Rs 300 will be cut from your account. I agreed and the employee visited and install it. Also 10 metres wire was used as additional wire and it also cost Rs 120 and that employee inform me that your account will be debited by Rs 420 and I agreed. When I recharge my account with 700/- I found that total 620/- is debited with my account and on asking to helpline they informed me that it is standard that we charge Rs 200 for de installation.. At that time I came to know about this hidden charges. I complained to customer care but they are not listening to my complaints . My concern is why I have not been inform in advance that Rs 200 will be charged extra . I also had call recording where no information of Rs 200 is mentioned whereas all details of reinstall was taken in advance.
I think they are cheating us .

I have changed my home in Pune, need to update new address on tatasky portal as there is no option for address update. Kindly note I have not changed the city, and also the new address near to old address (around 200 meters).

Subscriber ID : [protected]

Old address:Ft No 104, Bharari complex, Near jakat Naka, Bhorsombi, Phursungi, Pune

New address : C-404, Sunshine society, Bhekrai nagar, Phursungi, Pune, 412308

Hi i want to correct my name as purna bahadur chetri instead of samsul hoque in tata sky whose subscriber id is [protected] and registered mobile number is [protected]. I was searching for long time about how to change subscriber id name. Sometime i face problem while recharging my account. So i request you to solve the problem as soon as possible.

Thanking you
Purna bahadur chetri
Id [protected]

Tv is showing only one message that"this card is wrong for this set top box (Pairing error) digicard (14) nds (Protected)" please resolve this problem i will be very grateful to you. Thank u.. Please resolve it soon as from three days i have not seen my favorite shows i am very sad! When i i
Switch on the tv only this message comes forward i have seen this complaining message s and i feel like that you may resolve the problem thanks

I have tata sky connection. For the past 8 days I am not able to view the channels. I had raised complaint on 2-Jul-2019 and no technician has attended the problem till 8-Jul-2019. I got an sms on 8th saying that Rs.150 has been deducted from my account for service without attending the problem. When I call the call center their response is not proper and they are very keen on taking new request. Not satisfied with Tata Sky Customer service. Very bad experience from Tata Sky.

Not working Tata Sky since - July 5, 2019
Raised complaint - July 6, 2019
Technician came, not able to resolve - July 6, 2019
Escalated to Help center, Nodal officer - July 7, 2019
Technician came, not able to resolve - July 7, 2019
Don't know what to do
This is the 4th day that I'm not able to watch Tata Sky

Resolution needed : Make the system working and compensate for poor services

I have not used my set top box for around 2 months and today i recharged my account but it is not working.

The screen shows that set top box needs to be paired.

Error code 14.

Please resolve my issue as soon as possible and i trust that tata sky is a good company that's why i try to suggest everyone to use tata sky only so please try to help me.

Thank you...