Tata Sky — Deficiency in service

gunjalsv

from Mumbai, Maharashtra

Sep 17, 2021

Address:

C-202, NG Complex, Near Ashok Nagar, Military Road, Marol Maroshi, Andheri East,

Lodged complaint for no signal on 2nd September, 2021.

Till date the technicians has not attended at the alloted time. Whatsapp messages of tata sky does not work. Junior executives of Tata SKY takes the complaint and are not ready to escalate when told to transfer to the seniors.

When told to disconnect and refund the balance amount in my credit, they refused to disconnect stating that only after return of hardware the balance amount will be refunded.

Since I am the owner and not the custodian, it is still not understood why I should return the hardware.

High Level of poor services by TATASKY

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Tata Sky customer support has been notified about the posted complaint.

Sep 24, 2021

Updated by gunjalsv 7 Days has passed after Lodging the complaint with you and 24 days from the date of lodging the complaint with Tata SKY.
They seems to be taking customer for granted and continue with their usual poor services.

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Comments

Tata Sky Customer Care

from Hyderabad, Telangana

Sep 17, 2021

Verified Support

Hi! This isn't the experience we aim for. Kindly share with us your Registered Mobile Number/Sub ID and we’ll help you further.

Tata Sky Customer Care

from Hyderabad, Telangana

Sep 18, 2021

Verified Support

Hi! This isn't the experience we aim for. Please share your Registered Mobile Number or subscriber ID. You can also write to us at [protected]@tatasky.com along with sharing the details. We will assist you further.

gunjalsv's [Complaint's author] reply, Sep 21, 2021

8655148708

Tata Sky Customer Care

from Hyderabad, Telangana

Sep 22, 2021

Verified Support

Thanks for sharing your details. We have raised your query and we assure you that it will be resolved promptly.

gunjalsv's [Complaint's author] reply, Sep 24, 2021

already 4 days have passed. does it take so much time to resolve.

What about the period for which the cable was not working?
What action has been initiated from your end for such poor service?

gunjalsv's [Complaint's author] reply, Sep 28, 2021

How many months more?????

gunjalsv's [Complaint's author] reply, Oct 2, 2021

Months are passing without any response. Employees are behaving in careless manner and enjoying the legacy of TATA brand without addressing the issues.

Tata Sky Customer Care

from Hyderabad, Telangana

Oct 3, 2021

Verified Support

Looks like our calls and your request are not yet answered. Your number has not been reachable. Please reach out to us at [protected]@tatasky.com whenever you are available and we will assist you further.