[Resolved]  Airtel Mobile Guwahati — unnecessary deduction of account balance

Address:

Assam

hello sir i am kamal saha from barpeta road assam i own the airtel prepaid mobile number [protected] of assam circle. On ist august 2013 i was browsing mobile office internet on my mobile phone but i browsed the net at about 9.45 pm for a maximum of 300kb as i was only seeing some information on google but the airtel had deducted a total balance of 131 INR from my main balance account,when i called at the customer care they are saying that i had browsed the net for about 10mb and so they had deducted the above said amount.In no way it was possible that i browsed the net for 10mb as i had only browsed for about 300kb and after that the pages did not load and it said that the connection can not be made due to network problem, then suddenly a message came that i had used some 12mb of net and 130 INR was deducted from my main balance.In no case i had used 12mb of net but i dont know how their system is showing that i had used it.I am sure that there was definitely some problem with their system or network for which they had deducted 130 INR from my main balance. pls help me in this regard.