Tikona Digital Networks Complaints & Reviews

Dear Varun,

Greetings from Tikona.

Please be assured that your concern listed July 14, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Hada,

Greetings from Tikona.

With regards to our conversation on July 17, 2014, we confirm your Tikona service has been terminated.

Post full and final calculation, there are no dues pending on your account and no refund is applicable.

We request you to handover the devices in order to avoid CPE penalty charges of Rs. 1500/-.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Nishant,

Greetings from Tikona.

Please be assured that your concern listed July 13, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Kumar,

Greetings from Tikona.

With regards to our conversation on July 16, 2014, we confirm your issue has been resolved. We are monitoring your account since last couple of days and confirm your Tikona services are working fine.

We would like to inform you that the applicable waiver of Rs. 349.50/- has been processed against your account on July 16, 2014 and the same will reflect in your upcoming bill.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed July 13, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Upadhyay,

Greetings from Tikona.

With regards to your concern, we would like to inform you that your CPE recovery and full and final calculation of your account is in process. We will update you accordingly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Mr. Gupta,

Greetings from Tikona.

With regards to your concern, we confirm that your disconnection request is in process. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Hi there,

Please help me in getting RID of this TIKONA TRAP, I am still receiving the bills when I am not using the connection at all and already raised request for disconnection in the month of June. This is a real Harassment where customer is continuously asking for disconnection and service provider is just sending the bills without any usage.

If I still receive a call or email for any Bills from Tikona, I am definitely gonna take some Legal action against them.

Regards,
Mayure

Hi there,

In continuation of above harassment, today I have got a call from some lady posed to be calling from Delhi Hazari court[protected] and threatening to pay the bill or I have to face Legal actions. Can anyone please help me in getting out of this Tikona Harassment trap. I am getting mentally sick, they are asking me to pay for the bill which I havent used at all.

Your quick action would be highly appreciated.

Regards,
Mayure Gupta
Email - [protected]@gmail.com
Tikona User ID - [protected]

Dear Mayure,

Greetings from Tikona.

Please be assured that your concern listed Sept 26, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Gupta,

Greetings from Tikona.

We have noted your feedback and will share the same with our respective team.

With regards to your concern, we confirm that your Tikona service has been terminated.

We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

My account no is [protected]. I have used TIKONA ISP INDIA & 2 months back i requested for disconnection to the company.I tried to contact tikona but there was no reply. I'm getting harassment calls and mental torture calls from any legal adviser of tikona isp.They sent me demand letter regarding to pay amount and giving back instrumens that they had installed. Then i replied them to take back their actual amount that i have used and to give back their instruments. Then their were no reply after that. They are telling me to pay the amount of RS 1413 other wise my passport, my voter id and all my legal documents will be blocked .Also he is saying that my cibil score will be affected by penalty of 21500rs against DELHI COURT ORDERS . They are saying that I have to come in the court and also given my the case file no . DLA375287 IN DELHI HIGH COURT. They told me that it will cost me 18000 for all the case and they told me that isse bachna hai toh paise jama karwado warna nearest police station m bhi jana padega. THE WAY THEY TREATED ME IS LIKE A GUNDA AND THE AAm AADMI BUT NOW I CANNOT SHUT MY MOUTH BEC. ITS A DADAGIRI OF A COMPANY . I have mailed company for the disconnection and for all the complaints more than 50 but they have not satisfied me at all. NOw asking for help regarding this issue .
ALL THESE ISSUE HAPPENED to me TODAY ITSELF.


Abhishek sharma
[protected]

THIS IS THE TREMENDOUS WORK DONE BY TIKONA TEAM .THEY HAVE NOT DEDUCTED THE AMOUNT WHILE THEY HAVE INCREASED THE AMOUNT. IM CALLING THEM 10 TIMES A DAY BUT THEY ALWAYS KEEP ME WAITING AND DISCONNET THE CALL.I HAVE BEEN CHARGED RS 100+ FOR CALLING THEM UNWORTHFUL.THE LEGAL ADVISORS ARE CALLING ME AGAIN AND AGAIN AND HARRESING ME AND THIS WONDERFUL TIKONA TEAM HAS MAILED ME THIS. WOW !! ITS LIKE THEY CAN CHARGE ANYTHING THEY CAN. IM READY TO GIVE INSTRUMENTS AND THEY ARE NOT TAKING. WHAT IS THE WAY IF THEY ARE NOT CONTACTING ME AND THEY ARE DOING LIKE THIS IN SUCH A BAD WAY ?..


This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mr. ABHISHEK SHARMA,

As per your request for termination of Tikona broadband User ID [protected], registered against your name, your service has been terminated on Date : 7/14/2014 09:05:12 PM

Mentioned below are the Full and Final Settlement details for your Account no.[protected]:

Amount Payable :Rs.1666.31

On account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company in 7 days from the date of this email, for reasons attributable to your action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, or if returned beyond 7days from the date of this email, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions as penalty/damages for breach of the terms of service. This is applicable for all plans.

Also note if you will not receive any call for CPE collection then kindly contact on [protected] TASA E-Solutions: Satyavir Yadav

You are requested to return the Modem along with our accessories (in working condition) within 7 days of this email, failing which penalty charges of INR 1500/- will be levied on your account as per terms & condition mentioned in Subscriber Registration Form.

In the event of not being able to clear the penalty charges of Rs 1500 along with the outstanding dues (if any) we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings, criminal as well as civil, against you at your entire risk, costs and consequences.

In case you have any query please feel free to contact us on toll free number[protected] or you can also write to us on [protected]@tikona.in from your registered email id

Regards,
Customer Care
Tikona Digital Networks

My user id#[protected].
I cancelled the connection in the month of july but I received a bill for the month of August, when I spoke with customer care Dept. advised it is sys generated pls ignore and after some days I received a call from a person saying that I am an Advocate asking for me to pay the outstanding due if not we are going to file a civil case against you in Delhi high court. The person called me He doesn’t know how to speak proper english and when I digged with questions he disconnected and so immediately called customer care dept they advised you don’t have any outstanding & sorry for the inconvenience regarding the call we will make a note of that and you will not receive calls anymore. And later I received email from tikona Zero outstanding email from them and following to that month I received a bill around 600/- and following to that month again I received a zero outstanding email from them. Now Yesterday Sep 17th 2014 received a call & she introduced with me as an advocate named Shivani mob#[protected] she threatening me to pay 2100/- I don’t know from where all these bills are coming from and the line disconnected and today 18/09/2014 I again received a call from this #[protected] named Ishitha she gave me an Advocate license id#H[protected] she threatening the same thing if you are not paying the outstanding we filing a case against you and will update in your cibil. What is this I never had a outstanding to pay first of all, they created false bills and they update in my cibil. This is not at all fair.
I said file the case & I will face it legally. Since I have zero issues with my cibil if they really mess up with my cibil then they will be sewed nicely since I have all the records clearly that I don’t have any mistake from my end.

Dear Jeeva,

Greetings from Tikona.

Please be assured that your concern listed Oct 18, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Jeevanandan,

Greetings from Tikona.

With regards to your concern, we confirm your Tikona services have been terminated.

We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Vishal,

Greetings from Tikona.

Please be assured that your concern listed July 12, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Kumar,

Greetings from Tikona.

We have noted your feedback and the same has been shared with our respective team.

With regards to our conversation on July 16, 2014, we confirm your issue has been resolved. We are monitoring your account since last couple of days and confirm your Tikona services are working fine.

We would like to inform you that the applicable waiver of Rs. 800/- has been processed against your account on July 16, 2014 and the same will reflect in your upcoming bill.

Request you to clear the outstanding amount of Rs. 715.90/- to avoid the bill reminder calls.

Please refer below link and steps for making online payment:
http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Mr. Noah,

Greetings from Tikona.

With regards to our conversation on July 7, 2014, we confirm that your Tikona service has been terminated.

The services were used till June 15, 2014 hence you are liable to pay outstanding amount of Rs. 1, 688.40/- which includes payment for billing period June 15, 2014 to July 14, 2014.

Kindly refer below link and steps for making online payment:
http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/

Request you to clear the outstanding amount to avoid the bill reminder calls.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

My Tikona account is [protected]
I was facing frequent disconnection from the broadband.
I could not enjoy the surfing at least for 30 minutes continuously.
Contacted many times but still not resolved and no response from them.
I am very much frustrated in this regard.

I want to cancell. How can I pay the money for which I have not consumed.
GOK.

VERY MUCH FRUSTRATED

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed Feb 5, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Kamban,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Hi,

I bought a TIKONA connection 3 months ago. I have been facing frequent connection issue.
I have trying to reach the technical support team past 4 days nobody attend the call.

WORST CUSTOMER SERVICE ever I seen.

I wouldn't suggest anybody to buy TIKONA.

HI Sir / Madam .

I took this Broadband connection in month of Oct 2014. BUt there was not a single day when i called unlimited times in customer care. They charged for 1 gb speed and gave me 512 kbps speed, maximum time there was low speed or no network . Even i asked to close connection. They didn't . Now they want are charging for the days when i didnt use this service. This Type of services should be ban in India . Companies like this are cheating and fooling public and . They just want to snatch money. Please help me on this and take a rigid action on this.,

want to solve

tikona nodal officer (surat) number from some where and number [protected] name is Ronak patel

irregular net service

my net hasn't working from past a 10 days.i am regularly complaining to tikona officials.my problem hsnt been soughted from past 10 days. Niether they will give rebate

Pls dont use it

They provides very poor service

Dear Gunabushanam,

Greetings from Tikona.

Please be assured that your concern listed July 5, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

i got a call from tikona customer care on[protected] regarding disconnection process around 2.15 pm. i answered a call and the same evening 4.00 pm, Mr Balakumar tikona customer officer was come to my home, collected the bill amount 1130 rs and disconnected the tikona cable and box. Then he called me and said that dismandled the tikona product and need to be intimate it to the customer care, then they will provide a disconnection id through tikona customer care.
Then i called to the customer care regarding disconnection, he said that the tikona people call back me within 24 hours[protected]:28:00).

Dear Gunabushanam,

Greetings from Tikona.

We have noted your feedback and the same has been shared with our respective team.

With regards to your concern, we confirm that your disconnection request is in process. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Actually tikona said that the disconnection request process will closed by within 18 days. But it is more than 20 days ago but still my account is not closed yet. How long will it takes to completes process of my request.

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed July 5, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Tikona Care Suppor team,

So far I didn't receive any refund from your end. My new router also got burnt due to your device I need Rs.990 for that too!!!.
But I am getting calls to pay my due Rs.210 as a final settlement in order to close my account.
Can you please check with your concern team and refund the amount to my account ASAP.

Thanks
Vaithilingam

Dear Amit,

Greetings from Tikona.

Please be assured that your concern listed June 25, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Hi Tikona Team,

As communicated I have requested this connection only for 6 months and same confirmed to executive before taking connection, because I have decided move to Bangalore before taking connection (I can show evidence offer latter). So why the account is auto renewed if I didn't request for the same.

I am getting mails everyday for Payment, and now its impacting my work and giving mental harassment. Please solve the issue ASAP. I Can pay for one Month (2th April to 25 May 2014) extra not more then that as i officially you have logged my disconnection compliant on 25th May.

Thanks
Amit K

Hi Team,

I have received "DEMAND NOTICE" email, Please provide the resolution ASAP, As I have requested connection only for 6 months then why it was renew. I am ready to pay for one month.

Thanks
Amit K
[protected]

Hi Team,

Any update on this complain?

Thanks
Amit K

Dear Mr. Khare,

Greetings from Tikona.

With regards to your concern, we would like to inform you that your CPE recovery and full and final calculation of your account is in process. We will revert accordingly.

For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Hi Tikona Team,

For CPE recovery I have called your executive so many time and share the address but no one is coming to collect, and provide full and final calculation appropriately( Max 1 to 1 1/2 Months Charge from 25th April to Account Termination)

Thanks
Amit K

Hi Tikona team,

Any update, Have you collect CPE modems and pls share the final calculation.

Tahnks
Amit K

Dear Amit,

Greetings from Tikona.

Please be assured that your concern listed June 24, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Khare,

Greetings from Tikona.

With regards to your concern, we would like to inform you that your CPE recovery and full and final calculation of your account is in process. We will revert accordingly.

For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Ajit,

Greetings from Tikona.

Please be assured that your concern listed June 21, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Kumar,

Greetings from Tikona.

With regards to our conversation on June 24, 2014, we confirm that your Tikona service account has been terminated.

Post full and final calculation, there are no dues pending on your account and no refund is applicable.

Also, we confirm that the bill reminders have already been stopped.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJU1840 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

I have already requested for disconnection. Cannot go on for such 3rd grade facilities and Team.

Dear Subscriber,

This is a gentle reminder to follow-up on your concern listed on June 20, 2014. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJU1840 in the subject line.

Regards,
Tikona Care

All details were already shared many times and I have received email from Tikona as below:


With reference to the request raised on your Tikona broadband User ID
[protected], registered against your name, we commit to make sincere
efforts to resolve whatever difficulty or issue you may have faced by
engaging senior specialist from our team. Your account shall remain
under our retention efforts for next 10 days to allow us a fair chance
to satisfy your concerns and make sure you continue using Tikona
services. It will delight us to re-instate your confidence in us. Within
these 10 days we shall seek your cooperation to facilitate a prompt
resolution with help of Specialized Help desk as well our field care
executives.

We assure that in case our efforts to resolve valid issues to your
satisfaction are not successful, then the monthly bill charges shall be
applicable only till the next bill cycle date based on your last usage
date or disconnection request date whichever is later. On processing of
request for disconnection you will be required to return all Tikona
installed equipment and material including indoor and outdoor CPE, POE
adopter, cabling etc. In case CPE is not recovered charges of Rs 1500
shall be added towards the outstanding amount & you will continue to
receive bill until you have not surrendered the CPE. Please note
installation charges are non-refundable. Full and final settlement of
the account will be done post completion of the above mentioned process.

The activities are summarized against your Service Request Number 1-[protected], dated : 6/23/2014 11:42:39 AM

1) Resolution of issues or problem with your cooperation : Day 1 to Day 10

2) Formal email or call from your Registered Email or Mobile No. : Day 1 to Day 10

3) Suspension of account (last bill cycle) : Day 11 to Day 13

4) Payment of outstanding and return of equipments : Day 14 to Day 16

5) Closure of account : Once activity 4 is completed then within 48hrs account will be closed.

Kindly note during the course of retention if your account shows usage
then your account will be considered as retained & it would confirm
you wish to continue with the services.

In order to safeguard against any unauthorized request for disconnection
of service we would also request you please write an email to [protected]@tikona.in from your registered email id or call[protected]
from your registered mobile number if the above retention effort is not
successful. Please note that communication received from email or
mobile not registered as part of Personal Information of your Tikona
account is liable to be considered as 'not valid' and thus request may
not be processed.

We do trust that through our sincere effort we shall be able to resolve
any and all valid technical or commercial problems and shall maintain a
long term client relationship.

For faster access to Technical Support desk, call on[protected]* from anywhere in India.

Regards,
Customer Care
Tikona Digital Networks

The issue is still not resolved and now the customer care team have started disconnecting my calls. Even they haven't provided any update.

I want my full money back as I had to face a lot of things because of it.

Not even a reply yet from Tikona, not at all appreciated

Dear Ajith,

Greetings from Tikona.

Please be assured that your concern listed June 19, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

i hope you sort it out soon, getting lot of calls from Tikona everyday. I'm going ahead and filing a case against you for harassment, fraud and wastage of my time. Please be noted.

Dear Ajith,

Greetings from Tikona.

With regards to your concern, our team member tried calling on your registered mobile number however there was no response.

Post full and final calculation, there are no dues pending on your account and no refund is applicable.

Also, we confirm that the bill reminders have already been stopped.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed June 18, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Ms. Sofat,

Greetings from Tikona.

With regards to your concern, our team member tried calling on your registered mobile number however there was no response.

We confirm that your Tikona service account has been terminated.

Post full and final calculation, you are liable to pay outstanding amount of Rs. 1, 500/- as the CPE device was not recovered.

To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/

We request you to clear the payable amount to avoid bill reminder calls for your account.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Justin,

Greetings from Tikona.

Please be assured that your concern listed June 18, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Alexius,

Greetings from Tikona.

With regards to your concern, we confirm that your disconnection request is in process. We will update you accordingly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

W.r.to the previous complaint Tikona Complaint Status Update [ID: 904712]

Tikona has now disconnected their connection on 26th of June 2014, but now they are threatening me to pay the amount of Rs.3370/-

Kindly look into it ASAP

I am totally distrubed by Tikona

W.r.to the previous complaint Tikona Complaint Status Update [ID: 904712]

Tikona has now disconnected their connection on 26th of June 2014, but
now they are threatening me to pay the amount of Rs.3370/-

Kindly look into it ASAP

I am totally distrubed by Tikona

Please take action against them.This Tikona team is disturbing me a
lot..Even my neighbor also faced the same problem and has disconnected
the connection

Regards,
Justin Alexius P
[protected]

Dear Amandeep,

Greetings from Tikona.

Please be assured that your concern listed June 12, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Hey Amandeep,

Can you please tell me the status of your complaint? I am also going through the same issue with Tikona..

Regards,

Rauf Saiyed
[protected]@gmail.com
[protected]

Dear Mr. Singh,

Greetings from Tikona.

With regards to our conversation on June 16, 2014, we confirm that your Tikona service account has been terminated.

Post full and final calculation, you are liable to pay outstanding amount of Rs. 1, 402.15/-.

To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/

We request you to clear the payable amount to avoid bill reminder calls for your account.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear TIKONA,

Greetings from Subscriber.

You have not noted our complaint. In order to assist you further, we would require your lawyer contact or fake caller details who call on behalf of court.We know that you will do nothing after assigning a reference number # TIKJL2197 to our case. Requesting you to to stop harassment and extortion and MISUSE OF NAME OF INDIAN CIVIL COURT.

Regards,
Tikona Frustrated Subscriber

Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKDE1705 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Dear Subscriber,

This is a gentle reminder to follow-up on your concern listed on Dec 18, 2014. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKDE1705 in the subject line.

Regards,
Tikona Care

Dear Subscriber,

Gentle reminder # 2

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care

There is no proper service providing by the Tikona, now i want to file a case against to the service provider, please guide me.

Dear Gaurav,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJU0909 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Dear Gaurav,

This is a gentle reminder to follow-up on your concern listed on June 11, 2014. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJU0909 in the subject line.

Regards,
Tikona Care

Dear Abul,

Greetings from Tikona.

Please be assured that your concern listed June 11, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

this is totally false statement.

then why the service request has been closed,
then why the service engineer is not picking the phone,
then why there is no update from tikona customer care?


if i need to get the update from tikona then do i need to write the comment on Consumercomplaint website .if so what is the purpose of your customer care ?

i dont want to trust you people, please disconnect. tikona connection is like the corporation water, we cant predict whent it will work .

this is the worst internet service i ever seen in my life.Please dont cheat the people in the name of business.

below are the total service request i have made so for (with in the year ). the recent 4 are for the current issue and all are closed without any resolution .so dont give false informations


1-[protected]
Closed
09/06/2014

1-[protected]
Closed
07/06/2014

1-[protected]
Closed
06/06/2014

1-[protected]
Closed
29/05/2014

1-[protected]
Closed
07/02/2014

1-[protected]
Closed
06/02/2014

1-[protected]
Closed
04/02/2014

1-[protected]
Closed
03/02/2014

1-[protected]
Closed
29/12/2013

1-[protected]
Closed
29/11/2013

1-[protected]
Closed
28/11/2013

1-[protected]
Closed
28/11/2013

1-[protected]
Progressing
06/08/2013

1-[protected]
Closed
16/06/2013

1-[protected]
Closed
12/05/2013

after raising all concerns, the technician visited on monday(16-Jun-2014).and he confirmed that there is a new building raised between the Access point and the receiver.since there is no other access point nearby, the technician advised me to go for disconnection.

But this tikona customer care is totally providing worst service, after sending couple of emails they are not working on disconnection.they always worry about the billing amount alone

i conveyed them very clearly that i need billing adjustment in the generated bill.but they are not working on that as well.i need the disconnection and the billing adjustment should happen ASAP.

I am still waiting for tikkona to disconnect.Who ever read this comments .please dont go for cheap(service) tikona

Dear Abul,

Greetings from Tikona.

With regards to your concern, we confirm that your disconnection request is in process. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear customer care,

confirm me the date and time .i don't want to call your worth less toll free no again and again.
you people are totally frustrating.if this is not happening immediately then i will sue you and demand the huge amount.dont take this as easy one. All the records are in this form itself.

The tikona is waste thing i ever seen in my life.they have raised the disconnection but no one has come and collected the Modem yet.
i have called up the guy harishankar of HR info tech .but this guy is totally un ethical and talking very differently .he is not even considering the customers as a customer.

Tikona has to choose the vendors properly .in my case the vendors irresponsibility made more difficulties.

i have called up the customer care to take back the modem still there is no response...

These guys are working very disconnected manner.hope no one is tracking the incidents, requests properly .total mess up in management.

i need the fix asap .otherwise i will lodge the complaints

iam still waiting for the modem to be collected from my end...

if you are not collecting your modem then its upto you, i will not take any responsibility on this.