Apr 05, 2014
Updated by Vikas Shakya After my complaints the tikona team keep following me on 3rd march 2014 my office time when I can't check my connection. When I provide a suitable time then tikona executive come up with false excuse that my 2 numbers were not reachable on 4th march. When I call on 4th night for my trouble with speed and connectivity then they came up with same old lame excuse that Delhi Server is not working and it is most frequent reply from Tech Support executives. Is it possible that the friends who get tikona installed on my recommendation lives near by my house get good speed and connectivity, while I am not able to open a page or two. Even tikona tech executive was not ready to take-up my complaint though one day back their team was trying to reach me as they said. Now, it is better that as I can't get a solution, my connection must get closed.
Apr 17, 2014
Updated by Vikas Shakya Its 18th April 2014, exactly 18 days from my complaint on this forum but no resolution yet from tikona team. I have asked for disconnection and gave a request to tikona for the same on 15 April 2014 . In return I got a call from tikona last resolution team on 16 April, they asked for one day time to try for a resolution of my no connectivity or no speed issue, before processing my request for disconnection. A tikona team Engineer came yesterday evening, just checked and exactly same thing which always takes place when there technical team or Appellate team member called me up i.e. no issue in speed and connectivity, that member was unable to give exact reason or solution that how suddenly in evening time esp. or in start of the day this no connectivity or no speed issue appears. He also gave his number, that if we face problem then tell them, since last evening until now neither connectivity is their nor that person is picking call or his number shows switch-off. Yesterday evening, I also received mail from tikona in which they ask for 10 days for all resolution or disconnection process and I have to pay all bill for this no service period too. My simple request is that since my total connectivity is nil then please stop this drama and end this dilemma for me, kindly take away your instruments and at least wave of the bill of no connectivity period. So, I can switch to new internet provider in a day.
Apr 17, 2014
Updated by Vikas Shakya It is 18 days since my complaint on for Tikona Internet
Service, but till date no solution has arrived. I instruments from my home on
15 April 2014. On 16th I got a call from tikona resolution team,
which asked for one day time before processing my disconnection request. They
sent a technician, who arrived exactly after getting confirmation that my
connection is running ok. He came, checked and move away without explaining the
reason that when tikona team call or engineers arrive then connectivity get fine
and after some it return to old status that is no connectivity or speed. He gave his number to call if there is any
trouble, but it is either remain busy or switch off. I also received an email from tikona customer
care which asked for 10 days either for resolution or processing request of
disconnection and I have to pay for no services period too. My simple request
is that since, there is no connectivity on my connection then please end this
issue here and make me free from dilemma so I can switch to new service
provider. At least if you can’t give solution then give disconnection quickly.
It is worst service period for me from tikona in 3 years.
![Hathway / Gujarat Telelink [GTPL]](/thumb.php?bname=1&src=gtpl.png&wmax=182&hmax=300&quality=90&nocrop=1)
Greetings from Tikona.
Please be assured that your concern listed Apr 19, 2014 has been noted and our team is working on addressing the same.
Regards,
Tikona Care