Comments
Now there is new twist. Till now i was able to use 3 or more device simultaneously on wi-fi . Now all of sudden i am not able to connect more than 2 device. I made a call to the customer care and told my problem . They told me you cannot connect more that 2 devices to your wifi router. i was using more than 3 connection for almost 2.5 months. Seriously i have got sick of tikona and there service and have decided to go for disconnection . I have already raised a request for the same.
Reply
Dear Mr. Nakra,
Greetings from Tikona.
With regards to your concern, we confirm that you are receiving speed as per the tariff plan opted by you. We have been monitoring your account and no further issues were observed.
The Plan opted by you is ADULQ2048 plan and as per this plan, your primary speed is 2MBPS till usage of 150GBs. Post this secondary download speed will be applied on your account. For the billing period March 10, 2014 till May 25, 2014 you have consumed more than 133Gbs (the primary usage is provided as per the prorata basis). Hence your account was moved secondary policy.
Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks[protected]
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that you are receiving speed as per the tariff plan opted by you. We have been monitoring your account and no further issues were observed.
The Plan opted by you is ADULQ2048 plan and as per this plan, your primary speed is 2MBPS till usage of 150GBs. Post this secondary download speed will be applied on your account. For the billing period March 10, 2014 till May 25, 2014 you have consumed more than 133Gbs (the primary usage is provided as per the prorata basis). Hence your account was moved secondary policy.
Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks[protected]
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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