[Resolved]  Tikona Internet Services — Worst in terms of Customer Service and Fixing Issues

Address:

Bangalore, Karnataka

Hi All, This is Vinod (User Id: [protected]) and I am here to report the cheapest of customer service through Tikona Internet Services. Whenever we call the customer care, Users are never allowed to speak to any of the managers or floor supervisors. We will have to go through calls with associates who hardly speak English nor are trained technically. If we speak technical, they don't understand us either. I have been facing Intermittent Connectivity Issues for almost 2 months now and I have even mailed the nodal appellate and even here the contact person Mr. Jayashankar Nair will never respond nor reply to any of our emails. We get calls again from members of the team who call on his behalf. The ATS(Advanced Technical Support) team will never bother to pick the call even if they are instructed by the nodal appellate. The nodal appellate also totally lacks professionalism and have no clue about what customer service is. If they tell us that they will call us on some day, they will never call us on that day. The whole team will just resolve the case even if the issue is not resolved. Even though I have never told them that my Internet connection is working fine in the past 2 to 3 months, they have at-least resolved more than 15 cases as issue resolved and even Mr. Jayashankar has mailed me that the issue is resolved. He will mail the customers only when their issue is resolved. If this is the case, then what is the need for a nodal appellate to be in organization??? This is the worst company I can ever think of in terms if helping customer resolve their issues and in terms of customer care and therefore I would request that someone in authority look into this an get me a permanent resolution with this. Even if we mail them to disconnect the connection, they will not do it. I would really appreciate if this reaches a wider audience and someone responsible enough at Tikona or the consumer court can help me resolve this issue. Best Regards, Vinod. C., [protected]@gmail.com