[Resolved]  Tikona — Poor Service Provider and Mentally Harassing the Customer

Address:

Gautam Buddh Nagar, Uttar Pradesh

I have been facing serious broadband issues from Tikona since last 2 Months. I have purchased a plan of 2Mbps Internet speed from Tikona. But everyday during the evening/night time I have not recieved speed of more that 200Kbps due to which I am not able perform my official works from home resulting in full loss of my office duteis. I have been regularly following up with the Tikona Service Providers from past 2 months now. These executives have never provided me with any concrete answers as to why I am not getting proper speeds. Even during the day time the speeds are very low and I do not remember last when I have on a full day received 2 Mbps of speed. I has been a mental pain for me to daily follow-up with these guys. They are providing daily with lame excuses and trying to put the blame on one team to another. In all this the suffer is only the client with is me. Now when I ask the team to give me a call back they are not even giving me a call back stating that the processes have changed. I have wasted more that 500 Rs already in calling tikona daily for 2 months now. In addition to that I have been paying all my amount on a monthly basis to Tikona even when I have not been able to satisfactorily use the Tikona service. Now I would like to ask Consumer Forums help to kindly get involved in the matter and punish Tikona for the service they are offering and the mental trouble they are giving to the clients. I have added a photo proof of all the service requests that are available on Tikona site that have been registered by me. I can be contacted on lucky.[protected]@gmail.com and my Tikona Registration id is : [protected]