[Resolved] Titan Company — service charges

babune2002

from Pappinisseri, Kerala

Address:

Kozhikode, Kerala, 673016

I have given a titan watch at your calicut showroom at mavoor road, on 20.12.2018 invooice no. Is [protected] for rs.173. I have given the watch for change of battery, since the lifetime of battery is over. Within few minutes they have returned back the watch with new battery and they have given a bill for rs.173 including service charge.
For change of battery they have charged rs.100 as service charge. This is mere exploitation of titan watch buyers. You can get watch battery for rs.50 to 60 from local vendors.
I do not think this is reasonable and justifiable. Actually you are penalising your customers. I hope you will give a reply.
Thanks,
Babu [protected]

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Feb 15, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2019

Titan Company Customer Care's response Dear Babu,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Feb 25, 2019

Updated by babune2002 My complaint has not been solved. It still exists. Nobody from the co. contacted me nor clarified their side. It is not fair and justifiable to charge such a big amount for a change of battery alone. I think the monopoly of economic type watches rest with Titan They show and act based on the Monopoly. This is not fair.
Raja subramanian (Babu)
[protected]@yahoo.in
[protected]

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Comments

babune2002

from Pappinisseri, Kerala

My e mail Id: [protected]@yahoo.in
Mobile No.[protected]
thankyou,

Indira Guha

from Burla, Odisha

I have complained for refund for my transaction.Website has charged twice for single transaction.I am in a great shock as it is a big amount .Customer care is clueless.No update from help desk.How a company like titan can have such a website.

rajmohannitt

from Hyderabad, Telangana

I ordered a watch online. the amount was deducted (2795 INR) from my bank ac but it showed that payment failed.

I sent an email to customer care reg this issue N the SRN is [protected].

I am not getting any response from the company.

Regards,
Rajmohan

babune2002

from Pappinisseri, Kerala

My complaint has been solved according to the co. This is not correct. My complaint still exists. As a company like Titan should have taken some care to solve the problem raised. Nobody has contacted me so far.
My e mail id: [protected]@yahoo.in
Mobile [protected]
Raja subramanian