Titan Company — Titan edge n1575 | |||
Dear sir, I raghav purchased titan edge n1575 black colour watch on 6th june 2016 from exclusive showroom of titan in mgf mall, m. G road, gurgaon. The price which i purchased was 13, 495 rs. And just after 10 to 15 days that same watch was being sold at 20% off at that same showroom. When i asked the workers about sale on that watch in future at the time of purchase, they replied that its privilege model of titan and there will never be any sale on that model. I also asked them to allow some discount on that watch but reply was that its a privileged watch of titan and company is very concerned regarding this model. I was getting that very same watch online for 11000 rs. With same warranty and guarantee which i have got from titan but still i chose to buy titan showroom. Today that watch is been sold for 10795 in that same showroom which is 2700rs less from that amount i have purchased just 10 days back. My question is either your employees should not make false statement that there will never be any sale on the specific model and if company is planning to allow any sale on a product then they should give that benefit to the customers buying it close to the date of sale is starting. Like if suppose i would have purchased that watch online for 13, 495 rs and after 10 days if that product is sold at sale or lesser price then i can easily return my product (Within 30 days) where i will be refunded the whole amount and then i can again purchase that product at cheaper price. I would like titan to show some concern on this matter and try to take out some relief or some way to deal this. Was this information helpful? | |||
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Titan Company customer support has been notified about the posted complaint. | |||
 7 Comments | |||
Comments
Dear Raghav
Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.
Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please
check your mail box as well.
Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.
Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please
check your mail box as well.
Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Dear Raghav,
Steve here from the Customer Relations team. Always here to help!
As per our records, our team tried reaching out to you; however your number was unreachable. Request you to please provide available timings or call our Care team on[protected].
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
As per our records, our team tried reaching out to you; however your number was unreachable. Request you to please provide available timings or call our Care team on[protected].
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.
Sincerely,
Steve
U can call me now...
Wow, After complaining here i get a call from Titan where after listening to my complain they ask me to note down a complain no.[protected] and said that i will be receiving a call from seniors within 2 days. But here its almost a week where i haven"t received any call or any mail.
Guys whoever is reading this please share this also that NEVER BUY ANY EXPENSIVE PRODUCT FROM TITAN as you will never get customer satisfaction or any service after purchasing it. It was my MISTAKE that i bought such a expensive watch from Titan where i had options like Fossil, Tissot, Seiko and many other International Brands. Atleast they provide services or treat customer satisfaction as their first priority but here u will never get any kind of satisfaction. This is one of the reason why people prefer International Brands rather than Indian Brands.
Guys whoever is reading this please share this also that NEVER BUY ANY EXPENSIVE PRODUCT FROM TITAN as you will never get customer satisfaction or any service after purchasing it. It was my MISTAKE that i bought such a expensive watch from Titan where i had options like Fossil, Tissot, Seiko and many other International Brands. Atleast they provide services or treat customer satisfaction as their first priority but here u will never get any kind of satisfaction. This is one of the reason why people prefer International Brands rather than Indian Brands.
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve