[Resolved] Titan Company — Xylys poor quality | |||
I purchased Xylys watch on 22/10/2016 from Kalyan Nagar Titan showroom Variant: NE9101SL01 1. Next day of purchase it stopped working. I went to the showroom again and they told it is battery problem and got it replaced 2. After using it for 3 months, it started running slow. i had to adjust the time again. 3. Now belt got cut so badly that i cant use it 4. Back cover of the watch is not fixed properly, i am worried to use it in watter After buying such a costly watch, i had to visit the showroom for repair multiple times, it is meaningless. Please let me know why so poor quality product is being sold and frustrate the user. I am looking for replacement and proper explanation on the issues Please find the attchments Was this information helpful? | |||
May 22, 2017 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. Verified Support Apr 09, 2017 Titan Company Customer Care's response Dear Psaya, Steve here from the Customer Relations team. Always here to help! We understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we want to reach out to you. Could you please share your phone number or email id, so that our team can contact you. We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected]. Sincerely, Steve Verified Support Apr 19, 2017 Titan Company Customer Care's response Dear Psaya, Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience. Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well. Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected]. Thank you. Sincerely, Steve | |||
 3 Comments | |||
Comments
There is no update from the Titan company even after 11 days
Worst watch and worst service :(
Regards
Prashantha S
Worst watch and worst service :(
Regards
Prashantha S
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+91 80 6660 9000
+91 80 6660 9028
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3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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I am Psaya, my mail ID: [protected]@gmail.com
Regards
Prashantha S