Titan — Titan Battery for Fastrack watch | |||
Today i changed the cell for fastrack watch. the cell is titan battery -SR920SW/371. MY COMPLAINT IS in that battery MRP is rs 500 (ten pieces) so one pce = rs 50. but they have billed for Rs 80 per day 50 to 100 persons changing their battery. FOr changing battery Rs 10 Ok. why they are charging tooooooooooooo heavy. make necessary steps Was this information helpful? | |||
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Titan Company customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
My contact details
R. Arasan raman, sivakasi
cell : +91 [protected]
Reg. Complaint :
Today i changed the cell for fastrack watch. the cell is titan battery -SR920SW/371. MY COMPLAINT IS in that battery MRP is rs 500 (ten pieces) so one pce = rs 50. but they have billed for Rs 80 per day 50 to 100 persons changing their battery. FOr changing battery Rs 10 Ok. why they are charging tooooooooooooo heavy. make necessary steps
[protected]
Dear Arasan1414,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
R. Arasan raman, sivakasi
cell : +91 [protected]
Reg. Complaint :
Today i changed the cell for fastrack watch. the cell is titan battery -SR920SW/371. MY COMPLAINT IS in that battery MRP is rs 500 (ten pieces) so one pce = rs 50. but they have billed for Rs 80 per day 50 to 100 persons changing their battery. FOr changing battery Rs 10 Ok. why they are charging tooooooooooooo heavy. make necessary steps
[protected]
Dear Arasan1414,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Dear Arasan,
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
This is from trivandrum kerala...i have changed the battery of my fastrack watch at world of titan service center pattom...battery cost is 55rs...service charge is 100rs...plus tax total 173rs...service charge is more than that of actual cost of parts being replaced...its unacceptable...
[protected]
[protected]@gmail.com
[protected]
[protected]@gmail.com
Titan Company Customer Care's response, Nov 27, 2017
Verified Support
Dear Ajeesh,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.
Sincerely,
Steve
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
View all Titan Company contact information
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve