Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

Sir, I boarded a bus from Velankanni to Chennai cmbt on 28/12/2014. at 20.30 hrs Ultra Deluxe Route No 324 UD Seat No 20. Tripcode 2030veache. PNR No T8087359. Bus id no E-2804. Its really very worst journey on that day in my seat no 20. i continuously wet by rain water. The rain water falls directly on my head. I just complaint to Driver & conductor they said we cant do any thing all seat is full do what ever you like go and complaint in office, I just stand that whole night and tarvelling. All passangers are sleeping really i hurt very much and my clothes completly wet. Till my destination point i was standing.very next day i can not able to go to office i felt sick. Really i had mental worriness. What compensation TNSTC will do for me. J Loovin Dominic [protected] [protected]@gmail.com

I am a working women in chennai. My native is sethiyathope, cuddalore district. I used to go to my home every weekend. There s no direct bus from chennai to sethiyathope. Only either through kumbakonam or thanjavur, I can reach sethiyathope. It is my only way. When i try to get into kumbakonam bus, the bus driver used to ask me where do you want to go. If i say sethiyathope, they wont allow me to get inside the bus. Only if i say, i ll pay the fare to reach kumbakonam, they ll allow. It seriously irritates me a lot. Its ur responsibility. They should allow us or u need to arrange a seperate bus from chennai to sethiyathope route. Kindly do the needful. Why unnecessarily we should pay thatuch fare??????

I and my husband boarded a bus (TN 74, N.1608) from Marthandama Kanyakumari which moved towards Madurai. We took the seat just behind the Driver seat. Suddenly after 15 minutes of travel for no reason the driver abused my husband verbally asking him to stand up to leave space for some lady who boarded in the previous stop. This is absolutely bad-mannered and totally against humanism. Only when other passengers questioned back the driver in support of my husband did the driver stopped speaking. I and my husband didn’t argue much to maintain the decorum. The driver told that he is a government servant and that nobody could go anything against him. We reported the incident to the TNSTC control room at Nagarkoil New Bus stand. They asked for a written complaint and our tickets for verification and further guidence. But before we could file a complain the person in the counter who responded the passengers was literally changed and the complain was rejected. This is a real shock. We need justification. Measures should be taken to advice the driver so that it is not repeated elsewhere.

Sir, Just now before I have reserved a ticket . Journey Date : 25th dec 14 from chennai cmbt to Salem at 00:30 time bus.I finished the booking and my amount had been debited from my account but ticket is not booked and i didn't receive the mail also. Please rectify this problem and refund my money back as soon as possible The Trip Code is : 0030CHESALDD01O, Route No : 1063U, Reference Number is : OB3842867, Bill desk number : 4896

Re i have reserved a ticket on 23rd dec 14 from chennai cmbt to madurai on 19:00 time bus but on finishing the booking the payment has been debited from my account but ticket not booked and I have booked same seat for two time both aMount only deducted so please refund the amount .....

Hello, On behalf all ladies/Girl children, I am writing this complaint . I am working in software company in sipcot.Daily morning its very difficult/rush to get in to bus. Some guys are misbehaving with ladies. Even school children's are also suffering for this problem. Kindly please provide some ladies bus for girls/ladies and school children's. MAin routes like, --> from Guidy to kelampakkam -->tambaram to guduvanchery etc...near schools, colleges and offices.

I ever & never see this much worst customers (Passengers) Service, I have booked a ticket from Bangalore to Theni, boarding time is 8.15pm, i have reached the shanthinagar (bangalore) bus stand 8.10pm but when i'm reaching the bus stand the bus was coming out so i gave hand signal but they have not stopped...if i'm late also they can call to my mobile(As like other travels[KSRTC]) but THEY HAVE NOT EVEN CALLED ME...I don't know for what the ________ they asking mobile number while booking the tickets, ...same time i went to TNSTC office in shanthi nagar only i explained and asked them to give the driver or conductor number so i will inform that i will pickup the bus in madiwala(my plane was i came with friend in bike so we can reach madiwala before bus reaches) but they said UNEXPECTED & UNBELIEVABLE answer that "We don't have driver or conductor mobile number"...I don't know what they maintaining, what they know"...that's it all my hope gone...then there was a Theni (same route) bus so i asked at least change my ticket to this bus (there was enough free seat avail) but...for that also they not ready to do...thay telling that your late so only gone it's your mistake...then i said myself "[censored]d" of with this service...i went to that another same route bus conductor asked for the seat he said ok get in and he knows my scenario...i said they haven't called me anna, he was good character person so he replied with socking answer "WE NEVER CALL TO ANY PASSENGER" (TNSTC la yaarumey call panna maatom)" because then only they(we) can take another passenger for same(my) seat, so they will mark my name as Absent and they will take that money(500rs mine for government & new passenger amount 500 for conductor & driver)...nothing i can do in that situation.., my self scold very badly with bard word...and again paid 500 for ticket to "THAT SOAP DAPPA BUS"..seat puash back was not working properly...so totally waste of money, time, mental engery, etc...by booking of TNSTC bus...I'm not telling the Government is bad (i know they giving all the facilities) but the intermediaries (Pork's) are eating everything and not doing correctly..I can say that government is not governing or maintaining well.

SIR, YESTERDAY[protected], 2 .20 pm) I AM TRAVELD IN TNSTC (TN 43 N 634 FROM CALICUT TO OOTY) FROM KUNAMANGHALAM TO ADIVARAM . THE BUS FAIR IS RS 28 (ticket no 158670), IT IS FAST PASENGER BUS FAIR. BUT THE DRIVER STOPED IN ALL LOCAL STOPS LIKE A ORDINERY BUS AND VERY SLOWLY DRIVING. I SAID TO DRIVER " SIR GO FAST THIS TOO MUCH " THE DRIVER ARGUED TO ME, HE SAID TO ME THIS NOT AN AIROPLANE, I[censored] WANT GO FAST U TAKE YOUR OWN VICHELE . THEN HE STOPED THE BUS AND HE SAID TO GET OUT FROM THE BUS .THE CODUCTER ALSO SAID LIKE THIS . THEY ARE BOTH BEHEVERD VERY BAD INFRONT OTHER PASENGER .THIS MENTALY HURTED ME. I HAVE A RIGHT TO COMPLINING AND GETING GOOD SERVICE . THIS BOTH VIOLATED HERE . THIS DAY I HAVE AN ARGENT MATTER IN MY LIFE, BUT THIS ISSUE MAIDE ME MORE COMPLICATED IN THAT MATER BECAUSE OF LATE IN OCASION .THEY ARE LAIBLE TO COMPANSATION . I AM A SOCIAL WORKER AND ALSO A LL.B STUDANT .I HOPING THE OUTHORITY WILL TAKE ACTION. REGARDS KAMARUDHEEN TA THANIRIKUMPOIL -HOUSE ADIVARAM -PO KOZHIKODE -DT KERALA PIN 673586 MOBAIL [protected] EMAIL - [protected]@gmail.com facebook kamarudheen adivaram

Recently I travelled from mannargudi to chennai by TNSTC bus with route No 246 F starting from mannargudi at 9.50 P.M.Though they collected charges for Ultra Deluxe service they provided only the super Deluxe bus.They said that they could not do anything about that and if i wished i could complaint to their higher authorities.Please look into the matter to avoid taking steps through consumer courts.

Dear Sir, I am travelling to chennai from pondicherry with my family on monday 08 / 12 /2014 the bus no TN 32 N 3696 . Iam asked two and half to tickets, my self, wife and my son. But the conductor asked to take full tickets for my son or keep him on your lap. And he is saying monday we wont provide you seat. So just we need clarification about that and request your action against them. Thanks and Regards, Sakthimurugan S. saju.[protected]@gmail.com

Dear Sir, We used to travel from Ooty to Tirunelveli and Tirunelveli to Ooty by TSETC ULTRA DELUX BUS with our family and we reached Coimbatore SETC Gandhipuram bustand there is no toilet facility Sir. Very old toilet was maintained there with broken taps and doors. But now closed for the past four months.What will do ladies Sir? Every lady is suffering lot without this basic facility Sir. Nobody did take action for this very needful facility Sir. I hope that you will feel the suffering of ladies. I kindly request you to take necessary steps to remove this difficulties as early as possible. And one more suggestion regarding seat allotment Sir. That is, Sir morethan five buses are running daily from Nagercoil to Ooty, Marthandam to Ooty, Kanniyakumari to Ooty and Trivandrum To Ooty. But the thing is, no seat allocation for Ooty passengers Sir. In season time all seats are booked upto Coimbatore only. Ooty passengers cannot travel to Ooty by the Ooty bus. All Coimbatore passengers are travelling in Ooty Buses. It is not Correct Sir. Five to ten seats may be allotted for Ooty passengers. If it is not filled for Ooty, the last day the remaining seats may be allotted for general quota. Take this matter also in your cosideration. Thank You Sir,

Dear sir, This is about bus service in Kanyakumari district and about the conductor of bus route no.89A, which started from Marthandam for Kadayalumoodu, at about 17 hrs (reached Attoor at about 1720 hrs) on 05-12-14. The conductor of the bus is unfit for his job. He never blows the whistle and is unmindful when passengers ask to get off at recognised stops. He gives double whistle before the passenger gets off. He does not hand over balance properly and permits travelling on foot board even when the bus is not overcrowded. Kindly take some corrective action. S.Jagathsimhan, Mob: [protected].

Dear sir, i have to complaint about bus no TN 33N 2740. This bus was travelling from coimbatore. It overtook my bike from left side making me fall down and having minor injuries. Incident took place near KMCH hospital at 9 pm. please take some action as such incidents should not be repeated. Dr. Hriday coimbatore

Respected sir/madam, Iam P.vani from trichy (near lalgudi).I and my husband with our child (one and half yr) traveled from palani to trichy on 21/11/2014 on a Government bus which started at 4.30pm from palani . At dindugul (6.30pm) myself went to rest room and returned within 2mins.My husband and child was in the bus.The bus started leaving me even my husband told to the conductor to stop and she even doesn't have money and phone with her.But he didnt hear to that and dropped my husband too with my child.Then i searched for my husband there and we got another bus from dindugul to trichy with another bus fare.The conductor didnt even mark any markings on our ticket which made us to get another tickets and didnt have any courtesy to drop us.I just want some justification.Please take some action.(With this i attach the bus tickets for ur reference.) P.vani [protected] pv.[protected]@gmail.com

My ticket no: 618169 Bus no: TNI 2873 Date: 11/11/2014 Route: koyempedu to T.Nagar Time: 6:15 AM Dear All I am from Bangalore. Usually i take autos for local travel since i am from Bangalore. That day i thought i would go by bus as i was unaware about the incident to be happen. As soon as i entered the bus i tried to take out my money from my purse without losing my balance since i was standing. The conducted called me it seems but i couldn't hear so i didn't response and i was holding money in my hand to take ticket.All of sudden i heard a huge voice that the conductor shouting and i turned my head to see what, then i realized he was pointing me and telling " Ae unaku kaathu kekatha, un pakathula vanthu unna azhaikanuma" Really i got shock .Then i replied " Aenaku nijamave kekala" He said " Stopla aeerunathu neum atho avan maatum tan, Pinna unna kupdama vera yara kupduvanga" I said" Aee epdi kathureenga athan kekalanu sonenla venumnu yarum panuvangala" He said" Apdia!!! unaku ticket kuduka mudiathu therinsatha pathuko" In between a guy said" Oru thadava thana avungala kupiteenga Aenamo 3 or 4 times kuptum thirumpatha mathri pesuringa" He said" Aena ponpalaike supporta" Later i said i would complaint this to the higher authority then he came and gave the ticket very rudely. I felt very bad and i was humiliated in front of everyone. This gives a very bad impression about our state and corporation Kindly take action against this conductor as earlier as possible .I hope you will do the needful. Make sure that this type of incidents won’t happen in future. The same day i met a good conductor in bus no: 1643 almost around that timing from T.Nagar to Saidapet. "When i was hasty in taking my change out of my pocket he gave the ticket and said politely " parava ela porumaia aedu ma" " I appreciate his work. Please encourage this type of work. Thank you R.Nalini

I am Reserved a ticket from Hosur to Chennai(CMBT) one month before to journey on date of 20.10.2014 for diwali celebration. on the day 22.10.2014 at 10.30 a.m. waiting for the reserved bus with my two small kid and my family. Timekeper will not give any announcement or proper reponse for the passenger include me. The Bus will not enter into the bus terminus on the midnight. I speak to time keeper they told bus was leave it to chennai. On struggle at the night time with my family I caught a ordinary bus come with by standing with my family. How to get refundable of the reserved ticket.

​Dear Sir / Madam, I was travelled by bike from my office to my home in chennai on 17.11.2014 government bus no 25G i thing TN2353 Driver was operated bus over speed and crossed me in wrong way at 10.30pm and again same driver crossed another ​25g bus same wrong way at PORUR Signal just missed he accident me i was surprised saved myself i was go to bus stop and told him to don't go over speed man and i left then he come and stop the bus in my front of bike wrong way he using bad words and ask me to kill me. ​ i request you to take action him and advice all drivers to operate bus as per your norms and response to all consumers. ​ ​ ​ Thanks, [protected]

sir, am a faculty at IRT- PMCH...I travelled from perundurai to erode on[protected] at 4.00 pm..i missed a luggage containing dresses ..i dont remember the bus number, , but having the ticket..the bus belongs to TNSTC, (CBE) LTD..Ticket number is GTZ 02..."25209", , Kirndly inform me if any missing luggage has been found..my contact number is [protected]...thank you

Respected Sir/Madam I'm a 20yrs girl, when I was travelling from sona college to junction (Salem), a conductor named Balasubramaniam shouted at me using unwanted words in front of many passengers though I have given 10 rupees note and he asked for a change he shouted, though I don't have change I did not give him, and after shouting he gave me a ticket and the remaining change. The conductor had the change with him but he wants to treat me badly and he shouted at me. I want you to take severe action on him for his misbehavior to the passengers not only me everyone avoid government bus for this reason. Time : evening at 5.40pm Bus no : 13

I did not get seat and bus from salem to bangalore details are given below. Also Salem bus depo officers behaved like a rude people. Name : NITHEESH R PNR Number : L8785247 Date of Journey : 27/10/2014 Service Start Place : SALEM Time of Departure : 02:05 Platform Number : Not given Class of Service : ORDINARY Service End Point : SHANTHI NAGAR BS Trip Code : 0205SALBANDD01O Route No : 1002F No. of Seats : 1 (Adults=1 ; Children=0 ) Bank Txn. No. : ASMP[protected] Corporation : SALEMOB Reference No. : OB3529411 Bus ID No. : S-2105 Seat No/s :41