Toyota Complaints & Reviews

Dear Toyota team,

This is to inform you that I am facing a issue of water leaking from roof. I am on holiday travel for enjoying my holidays to uttarakhand but got such a bad experience of Toyota crysta. I am stuck up completely in Dehradun. Can't move to the hills now
My car number is
GJ 01 RX 2353
Not expected such type of manufacturing fault from Toyota.
Regards,
S S Dev
[protected]

ADARSH R ([protected])
This grievance is regarding the poor material quality of door Handle on the driver of my Land cruiser that I bought on the year 2017 and it has done only 19000 kilometer and material quality of Not just the Handle but entirely is very doubtful and i have no surety of the entire cars build quality as I owned many other exotic cars in India, And outside the country but have not encountered with these type of poor material quality as it was very disappointing to know this came out from very successful brand like yours i have also purchased 5 year extended warranty and its being rejected by toyota would like to know the explanation awaiting for a immediate reply ...
I have also attached picture of your defective material

Dear sir,
i kindly request you to pay your valuable attention for my vehicle servicing complaint at Wasan Toyoata, Nasik. Maharastra.
today my Innova car's 50000 km servicing not done properly. I am very much disappointed with the delers & its service centre taem. Today i had handeed over the my innova car to Mr. Sandip Patil, service executive of Wasan Toyota, Nasik for 5000km servicing @ 10.30 AM . The service executive, Mr. patil, asked me the that what work will be excuted in the service. Out of todays 54 vehicle in their todays scedule for service, i had completed my car servicing within 2.30 hrs, which found that he had not done the servicing & all the mentioned work done properly except washing. cleaningg was not also done.
Also AC cleaning work was not done 100%, also engine oil not changed, but all this things already billed.
Its very shameful thing for the brand like toyota, So i kindly request you to to look into the mnatter seriously. its very prideless matter.
i hope positive action from your end at the earliest .
Yours truly
Dnyaneshwar Sonawane,
Nasik.
Contact. no. [protected].

Being a customer of Toyota since 2006, till date experience was better and now had a issue with air conditioning cooling which the air blowing was perfect and in cooling had a issue. Went to udupi showroom and cleared the doubts, they said there might be a chance of gas leakage which they have to open the dash and check. So we were OK of it and gave the vehicle for service. Running was 102000 km 7.5 years old. Their estimation was within 2 to 4 thousand rupees. And got a call from them in same day of service which that told they have entirely open the air conditioning stuff and the main coolent is damaged and will charge total of 20, 000 RS. We told no need which was very expensive for silly... And told them to to fix the stuff which they checked. Which was about 6000 rain only for dismantling.
Not happy with them... Cuz they had to inform us before that... Which if there is damage that will cost us that much. We didn't have any option, which was again the expense...and told to operate.
Not happy and never recommend this product or company to others...
And service charges are hiking day by day for innova. Running of just 1 lakh car how it is possible tht the AC is not cooling and showroom which didn't inform that only for dismantle will cost above their saying.

United Toyota udupi ...customer is not satisfied.

Sir,
I purchased one INNOVA CRYSTA 2.8G 8S (DIESEL) during December 2018. It is under extended Warranty also. Now the problem is whenever the brakes are applied at a certain speed, the steering is wobbling. Last month during servicing this was pointed out. We were told that several other vehicles have the same complaint and it would be rectified. As per my knowledge the drum was cut and adjusted. At that time it seemed to be OK. But now after going on Highway on a long drive the defect has come out again.
Now I request you to recall all such vehicles and rectify them immediately by replacing the defective unit completely .
My vehicle detail:
Year of Manufacture: 12/2018
Chassis Number: MBJJASEM[protected]
Engine Number: 1GDA262224
Purchased from: Radhakrishna Toyota, Secunderabad, Telangana.

An early action is requested.

Regards
MSR MOORTHY

As it is Advertised by Toyota authorities Saying JOY OF OWNING A TOYOTA Vehicle BUT I HOPE U Need to Change the Title Saying Sadness of Owning A Toyota Vehicle. Because Whom Ever I Ask How’s Your CRYSTA doing they say ITS THE FAULTY VEHICLE WHICH BEEN Promoted to INDIAN CUSTOMERS Without a Proper TRIALS ON INDIAN ROADS. IT DOESNT SUIT TO INDIAN ROADS. As most of customers mistakenly purchases the vehicle by seeing INNOVA"s goodwill. But its nowhere in comparison with ur OLD INNOVA. Coming to my story Shoulder of one side of the tread wears more than the remaining tread surface for only 7700 kms all my vehicle tyres have GONE. I never expected this from TOYOTA, U have lost FAITH & TRUST, Hope You will recall all CRYSTA Vehicles and Rectify the Problem. KINDLY JUSTIFY YOUR CUSTOME, NOW I REALLY UNSATISFIED WITH TOYOTA INNOVA CRYSTA 😔

Iam waiting inthe showroom for 3 hrs for my car service service advisor did not take my car

I received this mail so please let me know whether it is true or false.

TOYOTA
Great Burgh Heath, Epsom
KT18 5UX, United Kingdom
Tel: [protected].

Dear Lucky Winner,
This letter is to officially inform you that your email id has been shortlisted among other lucky email ids in the gift section of this year edition of Toyota Motor Company promo 2020.

This program is...

Dear
Myself Lalit Mann I have a Toyota fortuner (DL10CH9688) car of Toyota . In March 2019 I renewed my insurance of same car by Galaxy Toyota Showroom located in Moti Nagar Delhi INDIA . The Amount finalised by insurance team of Galaxy Toyota was Rs.67500 by mistake I transfered the amount of Rs. 75000 . They said we will revert your money with in 7 days but today is 24th of December 2020 still I did not get my money back and they are not taking this on priority basis.

I request you to take some strict action on insurance team and cheap dealer who are spoiling TOYOTA name in such deals ..

Lalit Mann

[protected]
[protected]

DL10CH 9688

Hello,
Megha Mahajan owner of innova crysta2018 model DL3CCP3688.
I applied for hsrp no. Plate and sticker. And since 21st dec till now specially today on 23rd dec I've made more than 30 calls to toyota moti nagar service center for its status and confirmation for service. However every time I was diverted to a new personal or service center department where no one is having information and gives me another no.
I've contacted following numbers numerous times today but every time I was given a new number or same number to get further information related to hsrp no. Plate and sticker.

[protected] galaxy toyota moti nagar
[protected] galaxy toyota service
[protected] mr.dn mishra reg. Dept.
[protected] yogesh
[protected] Kamal

In end I requested them to arrange a call back which I didn't receive.
My concern here is Is this the way toyota centers treats or should I say harass its customers?
They don't even have a simple no. Plate information in their database or they are incapable to retrieve the information for customers?

I'm seriously irritated and annoyed with the response I got from Toyota Moti nagar Delhi center.

Thanks for this bad treatment Toyota. I didn't expected this from such a word class organization.

-Megha
[protected]

My car (UK 06 AK 7333) was going for service in your Toyota's service center in Haldwani Uttarakhand.
Where the cover above the A / C button of my vehicle was removed.
We complained to the GM there but there was no hearing.

Please be asked to give the cover above the A / C button of my car as soon as possible.

On Wednesday 16th December, my Car DL 3C CN 0928 went for Service to Galaxy Toyota Service Station at Okhla Industrial Area, Delhi. One Dharm Singh spoke to me on behalf of Company and on inquiry about Fuel Sticker for my Etios Cross Car, purchased in 2017 and already has new required Number Plate since beginning, said only Fuel Sticker can't be applied and asked for and got Rs. 1000/- (one thousand) (in Company Account on which Service Charge was also paid separately) for both. He had said it will be done in 3 -4 days. Today when I contacted him and enquired the response was that to whom did you pay, who asked for and we don't do it etc. When reminded with proof he said he will enquire. Later on he said that it will take time etc. On persistence he said some Senior will speak to me. It may be noticed that my other Car from Ford got Blue Sticker only in 2 days against payment of Rs. 300/- only. Traffic Police is issuing Chalan of Rs. 5500/- (five thousand and five hundred) for not having Fuel Sticker on Car or any Receipt towards it's Application. I haven't received any Receipt either from the Service Station towards the Blue Sticker. Please look into it that Customers are not misled into paying more even for what is not required and timely action is taken. I am surprised to receive this kind of treatment. Please resolve asap.Thanks. Narendra Kumar, Car No. DL 3C CN 0928. Mail: [protected]@gmail.com Cell: [protected].

Hii my self Dr Sanjay Akhani
I want to say that before some days my car is parked near my home where two ox(🐂) fight and damage the car so latter my car out on body work at mahesana Toyota authorised station. Where Toyota protect insurance company isn't approved the claim
So I requeste to the do work fast.last 15 days my car put on workshop but nothing worked should be done.
Please help me
Car registration number GJ24K6826

I would like to inform that the paint quality of Toyota Crysta ( KA02MQ034)is poor. Just one year vehicle, I can paint peeling of bumper that with Covid vehicle was not extensively used.

Regards
Shivaprasad
[protected]

I am without my car for nearly 3 weeks now after giving vehicle to authorized service center Nandi Toyota Kudlu gate Hosur road. If spares are not available then it should be highlighted before the repair is started so that we have options for looking at alternatives. Paying a premium service fees plus being without car for nearly 3 weeks as of today is harsh on the customer. As toyota being a brand popular for its excellent customer service expecting intervention from toyota principal and resolve this issue. The total price quoted for service, brake and clutch repairs is after discount rs 56867/- . after paying such a heavy repair cost and be without a car is totally taxing the customer. I have lodged a complaint with Swetha from your customer care cell .
job order GSJ20-08089.

Kind Attention: Toyota Kirlosakar Motors Limited (India)

Dear Sir/Madam

The below complaint is related to Vehicle No: HR 81 B 0001 (Toyota Fortuner)

We are from “Virat Hospitals- Rewari” the corporate customer of your highly esteemed prestigious company.

We have purchased a motor vehicle as per above mentioned detail from your dealership “Uttam Toyota-Rewari, Haryana” on dated 02nd October 2020.

Unfortunately, the vehicle met with an accident on dated 02nd December 2020 and by the grace of God, no one got injured. Next day we contacted to our dealer “Uttam Toyota-Rewari, Haryana” for the maintenance of damaged vehicle. We have handed over the vehicle to service advisor Mr. Dheeraj and requested to early repair. He committed that all the material they have in the stock and within 5 days vehicle will be delivered after maintenance.

On 5th day, we contacted to the Service dealer advisor (Uttam Toyota-Rewari) to know the status of vehicle delivery. That time we came to know that vehicle was ready but due to non-receipt of DO approval, they cannot handover the vehicle. We called to Insurance surveyor Mr. Yogesh, Chola MS) to proceed the request on urgent basis then he explained the he has not received any request from the dealer. We again requested telephonically as well as we visited personally to the service center and explained the urgency of Vehicle . As we have explained that this vehicle belongs to the Chairman of Our Organization (Virat Hospitals-Rewari) but the behavior of advisor and staff was very surprising. Advisor as well as Body shop Manager misbehaved with our Staff and denied to handover the vehicle.

Next morning, we again send another senior staff member to know the actual situation or root cause for not delivering the vehicle on time. Then we find out that dealer has requested late for DO approval from the concerned agency.
After knowing the root cause, we again requested to another Senior Management o[censored]ttam Toyota Ms. Seema (Human Resource) to help out in this situation and requested that please provide us the alternate vehicle for this period but they denied all our request. We have also explained the urgency of vehicle that every day we are hiring outsourced taxi from the local vendor which increases our cost as well as the risk to get Covid+ in this pandemic situation because on daily basis different taxi are coming for our Chairman, which may affect the health of our Chairman. But nobody has listened our voice.

We are very much surprise that HOW a “Toyota Dealer” not following the principles/ Ideology of Toyoda“Happiness for All”.

Now by this request, we are expecting favorable response from your side to close this issue on immediate basis, otherwise we have to take the legal help.

Thanks You,
With Regards,

Virat Hospitals
Dr. Viratveer Yadav
+91-[protected]

Dear Team,

date 10 April 2017 is purchases date

today is 08 Dec 2020 and my SUV not registered in RTO due to TAX slip and other VID doc not provided by Bhopal showroom.

pls check attachments for SUV detail.

Regards
Arun Sharma
CMR

[protected]

I have given my toyota Yaris car for claiming insurance. But it took more than a month for claiming it. All these time my car was in the Toyota showroom. After all those formality when I took the car the battery was not working properly. Iam pretty sure that it was because of the carelessness of the staffs.

I am very disappointed and shocked the service center peoples reply
i was purchased a new crysta vehicle from harsha toyata rajahmundry it is good i was always faith on yours product but the problem is i was change my break pads near about 38000KMs now the vehicle comes 45000KMs the break pads were over because of service problem thepeople tells its driver problem same driver was driving the same vehicle from starting on words

I bought innova crysta.i sent car for first service in compny service centre where car damage .front glass and side glass damage.service centre did not give me answer and solve this problem.i complaint 5 time in toll free nomber but yet dont solve complaint