Toyota Complaints & Reviews

Hii my self Dr Sanjay Akhani
I want to say that before some days my car is parked near my home where two ox(🐂) fight and damage the car so latter my car out on body work at mahesana Toyota authorised station. Where Toyota protect insurance company isn't approved the claim
So I requeste to the do work fast.last 15 days my car put on workshop but nothing worked should be done.
Please help me
Car registration number GJ24K6826

I would like to inform that the paint quality of Toyota Crysta ( KA02MQ034)is poor. Just one year vehicle, I can paint peeling of bumper that with Covid vehicle was not extensively used.

Regards
Shivaprasad
[protected]

I am without my car for nearly 3 weeks now after giving vehicle to authorized service center Nandi Toyota Kudlu gate Hosur road. If spares are not available then it should be highlighted before the repair is started so that we have options for looking at alternatives. Paying a premium service fees plus being without car for nearly 3 weeks as of today is harsh on the customer. As toyota being a brand popular for its excellent customer service expecting intervention from toyota principal and resolve this issue. The total price quoted for service, brake and clutch repairs is after discount rs 56867/- . after paying such a heavy repair cost and be without a car is totally taxing the customer. I have lodged a complaint with Swetha from your customer care cell .
job order GSJ20-08089.

Kind Attention: Toyota Kirlosakar Motors Limited (India)

Dear Sir/Madam

The below complaint is related to Vehicle No: HR 81 B 0001 (Toyota Fortuner)

We are from “Virat Hospitals- Rewari” the corporate customer of your highly esteemed prestigious company.

We have purchased a motor vehicle as per above mentioned detail from your dealership “Uttam Toyota-Rewari, Haryana” on dated 02nd October 2020.

Unfortunately, the vehicle met with an accident on dated 02nd December 2020 and by the grace of God, no one got injured. Next day we contacted to our dealer “Uttam Toyota-Rewari, Haryana” for the maintenance of damaged vehicle. We have handed over the vehicle to service advisor Mr. Dheeraj and requested to early repair. He committed that all the material they have in the stock and within 5 days vehicle will be delivered after maintenance.

On 5th day, we contacted to the Service dealer advisor (Uttam Toyota-Rewari) to know the status of vehicle delivery. That time we came to know that vehicle was ready but due to non-receipt of DO approval, they cannot handover the vehicle. We called to Insurance surveyor Mr. Yogesh, Chola MS) to proceed the request on urgent basis then he explained the he has not received any request from the dealer. We again requested telephonically as well as we visited personally to the service center and explained the urgency of Vehicle . As we have explained that this vehicle belongs to the Chairman of Our Organization (Virat Hospitals-Rewari) but the behavior of advisor and staff was very surprising. Advisor as well as Body shop Manager misbehaved with our Staff and denied to handover the vehicle.

Next morning, we again send another senior staff member to know the actual situation or root cause for not delivering the vehicle on time. Then we find out that dealer has requested late for DO approval from the concerned agency.
After knowing the root cause, we again requested to another Senior Management o[censored]ttam Toyota Ms. Seema (Human Resource) to help out in this situation and requested that please provide us the alternate vehicle for this period but they denied all our request. We have also explained the urgency of vehicle that every day we are hiring outsourced taxi from the local vendor which increases our cost as well as the risk to get Covid+ in this pandemic situation because on daily basis different taxi are coming for our Chairman, which may affect the health of our Chairman. But nobody has listened our voice.

We are very much surprise that HOW a “Toyota Dealer” not following the principles/ Ideology of Toyoda“Happiness for All”.

Now by this request, we are expecting favorable response from your side to close this issue on immediate basis, otherwise we have to take the legal help.

Thanks You,
With Regards,

Virat Hospitals
Dr. Viratveer Yadav
+91-[protected]

Dear Team,

date 10 April 2017 is purchases date

today is 08 Dec 2020 and my SUV not registered in RTO due to TAX slip and other VID doc not provided by Bhopal showroom.

pls check attachments for SUV detail.

Regards
Arun Sharma
CMR

[protected]

I have given my toyota Yaris car for claiming insurance. But it took more than a month for claiming it. All these time my car was in the Toyota showroom. After all those formality when I took the car the battery was not working properly. Iam pretty sure that it was because of the carelessness of the staffs.

I am very disappointed and shocked the service center peoples reply
i was purchased a new crysta vehicle from harsha toyata rajahmundry it is good i was always faith on yours product but the problem is i was change my break pads near about 38000KMs now the vehicle comes 45000KMs the break pads were over because of service problem thepeople tells its driver problem same driver was driving the same vehicle from starting on words

I bought innova crysta.i sent car for first service in compny service centre where car damage .front glass and side glass damage.service centre did not give me answer and solve this problem.i complaint 5 time in toll free nomber but yet dont solve complaint

I purchased innova crysta from Nandi toyota Bangalore in Sept 2018. As I have a maruti swift also I use that for my daily use and innova was used for long trips to coimbatore, chennai and hyderabad.The vehicle has run for the maximum of 30 days during the entire period and during covid it was not used at all.
On 16/11/2020 when I returned from coimbatore, the clutch plate got damaged near Hosur toll gate and with the help of insurance company immediately it was towed to Nandi toyota kanakapura.The vehicle was fully serviced before I left for coimbatore by the same service station and they didnot inform any defects and they have certified that the vehicle is a absolutely fine.
There is no possibility of the clutch getting worn out unless there is a manufacturing defect.So I took the issue to TOYOTA on 17/11/2020 by many mails and phone calls and even after 9 days they donot care to reply any take any concrete steps.
The customer service is absolutely poor.The vehicle is lying idle at the service station waiting for the response from TOYOTA.
As the worn out of clutch plate in 30 days is unacceptable and it could be definitely due to their fault and non response of the company is giving us lot of mental tension .
Hence an immediate action should be taken and get the vehicle repaired FREE OF COST.
All details have elaborately informed to TOYOTA CUSTOMER CARE AND NANDI TOYOTA.
SPEEDY RESPONSE IS EXPECTED

To,
Tha Sales Production Manager
Toyota.
M/s Spirited Auto Cars Ltd (Toyota)
D-37/38 Surajpur Industrial Area, Site-4, Greater Noida, Uttar Pradesh-201306

Subject:-Complaint about the gross negligence of your Service Agent/Dealer and sudden clutch failure of my Fortuner Car vide Model No- GUN166R-SXFMHX, VIN NO- MBJGA3G[protected] with its engine No-1GDAZ18825

Dear Sir,
This is in regards to the subject cited above; this vehicle is being used single handed with maintenance till now. Yesterday, I observed the reduced pickup and got it inspected at your workshop. One of your service executive told us that its clutch plate is malfunctioning thus needs to be changed immediately. It is a matter of surprise for me that Fortuner is a world’s renowned and reputed car and its clutch plate suddenly stops functioning after only 25000 kms of run. As per record, I have got all the services done at your authorised service station only. During last two years no one told me about the condition of clutch plate then how come this clutch plate starts malfunctioning suddenly. It is clear evident that that your service staffs is not performing their duty properly thus it becomes imperative for you to replace this clutch plate at your level.
Therefore, you are requested to replace the clutch plate at your level without any further delay failing which I will be forced to take necessary steps against you which includes escalating this matter to higher authority in Toyota and off course approaching the consumer court.
Kindly expedite ASAP.

Thanks and Regards
Arun Kumar
Mb : [protected]
Email : [protected]@gmail.com

I had made 50k service, of my platinum etios 2016 December model
KL12 BE 6021. From Amana toyota calicut. On 2020 may 25.
Now after 3000 km the vehicle showed the *engine oil shortage signal*,
I immediately contacted the same service personnel who attended my service. He adviced me to just top up the oil and continue and said that it's common for all the new Toyota vehicles past 2017.🤔
I went for a top up and added 3 litre of engine oil, that means it hardly contained 900 ml of oil in the vehicle... I strongly believe it is related to the improper service of the last service, rather the misqualty of the Toyota company.. Take immediate actions to get me proper advice and service of my car

Dear Sir

Greetings and wish all are safe !

We would like to bring followings in to you kind information and would expect your strong support to resolve our issue and help to get desired Vehicles as Promised.

We have booked Innova Crysta Silver Colour and our delivery is schedule on 7th November. Now the dealer is saying that Toyota company has not released your car and they will not be able to deliver us the Silver Innova Crysta and they are able to provide us the White colour only.

The details are as below:

 We have booked Innova Crysta Silver GX diesel Automatic 8 Seater on[protected] at Nanavati Toyota - Surat with Exchange of our old Honda Mobilio with Toyota Trust.
 We have Paid 10K booking amount ( Booking form attached) – They promised us to Deliver vehicle after 30th October, We request them to deliver Innova on 7th November 2020 as it’s will be a very special day for us. They agreed.
 Loan was also processed by Toyota Finance
 They asked for Complete Payment by 30th October 20. We paid down payment and advance EMI of Rs. 873626/- as per request from your dealer on 29th October 2020 (Payment Receipt Attached).
 Loan was also approved and bank ready to pay but Toyoto Finance has stopped the disbursement.

We have paid the down payment, loan advance EMI, gave our old car and we have nothing in our hand. We even don’t know when will we get our new car. We feel like all the Toyota brand like Toyota Trust, Toyota Finance and The Toyota Global has jointly played a game with us.

Your response and support will be highly appreciated.

Toyota India

I have been cheated with toyota uttam i have purchaised crysta v model a year ago and its sprangily used with a single hand by myself exclusive as a car lover its been used very gentle, last week i have given my vehicle for car servicing on dealer request for 20000 service however its not completed yet and today after my use to 107 kms from my home my rear left tyre got burst and some have we escaped from a major accident, we are surprised not a single punture being faced till today got suddenly burst after paying 9k aprox service payment then we asked puncture boy to put spare tyre and we found 4 pinctures in new tyre which is not being used a single kilometer ??

Then we got 03 rd shock when puncture boy shown all the tyres with loose screws nut bolt ??

Need clear explanation to understand... is toyota or his dealers doing cheating with such high value product ??

Are they using stock and old expired product on new vehicle ?

Or they are changing in servicing ?

Also what motif or quality check they have with loose wheel nuts and bolts ?

i have all the videos and images covering all the above incident.

Moreover have wasted money and time to uttan toyora sahibabd and spoken to all there staff but they are telling the stories and showing themself helpless putting all on appolo where rajneesh yadav tyre specialist also saving themself that there is no warrantty on tyre if you buying through toyota ..i[censored] buy from showroom then there is warrantty of tyres ??

I am surprised that how and why these people are doing this just to run there job this way these guys will be in hell with such fraud and market .

see all attacher images and videos covering full accident .

Vivek Tyagi
[protected]

My car had accident on[protected]
And till today the problem has not resolved and
The only massage I got from insurance is as below on 27 August 2020 is
Body and Paint repair Work of your vehicle 499234 has been approved. Estimated Body and Paint Repair cost Rs2, 244.00?(+Tax?) -SAGAR SUBHASH Narwate- 0" -SHODHA - HUBLl

One of you pick up or drop vehicle number KA 01 AF 9269, was being driven very rashly on the Mysore road.

This happened today 27th between 2.30 pm to 2.45 pm roughly.

The driver tried to push my over to the right, as he was overtaking from the left. It was done purposefully as he was honking and wanted to overtake from the left, and I was on my lane, which riled up this driver of your bus.

Whatever said and done, the vehicle has the Toyota logo on and its a pity that such drivers are on your company's vendor contract list. They should be blacklisted and contract terminated.

else the drivers need to be given traffic sense refresher course.

very dangerous driving.

the transport department of Toyota need to have a chat with this bloke.

My name is CA Mohit Garg
I have toyota etios car having number HR20Z1430

The said Car is insured completely my the company itself
The said Car is met with an accident and damaged.
The company (Malik Toyota Hisar) repaired the car and we have complied with all procedure required by the company.

But the company is not releasing the Car from a week.
And telling that they cant say how much time it takes to release the car.

insurance surveyor is not picking up the call from friday.
Please take necessary actions as i need my car .
This harrashment is not tolerable.

Dear Sir,
I Subrata Nath residing at ramchandrapur biswas para, po-narendrapur, kolkata-700103.Last month 30/09/2020 i was purchase a toyota innova criestal G model car from your dealer saini toyota kolkata-700091 sec-v.
I was surprised when i see all the bill and invoice.
The dealer take sum amount extra but your dealer dont have any clarification for the extra amount, like Road tax-the dealer collect from me Rs.1, 06, 751 but actual tax amount is Rs.1, 02, 625, discount as per proforma invoice Rs, 16, 891 but as per invoice discount amount is Rs.10, 135 also the dealer sales representative collect the amount of Rs.3000 for carrier permit but dealer don't give me any money receipt or any permit copy.
As customer i am really very surprised when your Dealer SAINI TOYOTA just ignore me and my complain.
I humble request to you Please see the matter very seriously and refund my extra money what your dealer collect from me.
Thanking You,
Subrata Nath
Ph-[protected]

Early Brake pads failure within 3500 Kms and bad customer service response

Sir,

In 2020 I have purchased innova full option [KL[protected]] Received Rs.479468/- against new registration vide receipt no 200102KL02186071 dated 02-Jan-2020. From KL11-AMANA-CHERUVANNUR-AMANA TOYOTA Kozhikode RTO
KL-11BR 9779

The Last week I went for 3500 KMs service and they asked me to change brake pads. I don't understand a car like only with in month without use need to change brake pads within 3500KMs. it is a manufacturing defect. Even I raised this issue in-front of head of department, showroom authority other Amana Toyota staffs & service center but no use. customer care center for explanation there is no reply . I will not pay for brake pad replacement. it’s not our 1st car I hope you consider.

My request is Toyota should be replaced with free of cost.

I’m waiting your favourable reply

Your faithfully
Muhammed Mujeeb
[protected]

Attached the letter

Hi
I am a owner of Innova Crysta 2.8 Z. I felt issue While I am going on the speed of more than 100-120km/hr on road starting violation problem
I send my car to showrooms for service told change all alloy wheels and tyre We only drive 30000km
Thank you 🙏