Toyota Complaints & Reviews

Iam using toyota etios liva am purchase in 2018. Am using just 12000km my tyre is bulging

Hello,

I see that all toyota innova crysta's bluetooth to video connectivity has some delay. This is not seen in aftermarket products. I have repeatedly spoken to service advisors and managers on the same but i did not get any response from almost 9 months.
This is a very basic feature i wonder how did toyota miss this and not the quality which i expected from TOYOTA.
Issue : Play video through any device via bluetooth and there will be a delay in video to audio basically there is no sync. I have checked with other after market devices and there is no such problem.
Request anyone of TOYOTA to at least have the cutesy to respond.

I have an Innova Crysta. I want to renew the insurance of the vehicle. In 2018 the premium was 41246/-, then the price of the car was 1314049/-. According to Sunny Toyota Agra, in 2020 the price of the car is 1120000 then the premium is 41693/- . I am not satisfied with it. Please try to solve my problem.

My number has won 1crore60 lakh from Toyota company 2020 Award:to Claim

Sir, my mobile number has won in Toyota Company 2020 Award:toClaim

Dear team,

I took my innova crysta 2.4z model for 3rd service i year or 10k service to lanson toyota, vellore (Actually speedometer clocked 4350 km only), after service i got reply from service team that my car front left wheel disc bend.
For my 1st and 2nd service i mentioned this issue as a major problem (Wheel alignment & balancing done respectively) but after 3-5 days same problem occurring, even i communicate to showroom verbally.
First two services, service team cheated and finally open this issue on 3rd service. They not at all ready to listen customer concern.

Please verify my history. Vehicle no. Tn23cm7059

Customer relation & service manager reply is too poor. Customer relation is big failure in that particular showroom and accusing the customer like bad driving habbits, road condition, etc. I am an nri having 18 years driving of both left/right steering and onroad/offroad experience.

Regards,

K. Vedanayagam
[protected]@gmail.com

I had Purchased innova crysta on 11.3.2020 . Just after driving 250 km, engine and traction control warning lights came up and vehicle jerks and vibrate very much on shifting to drive or reverse gear. Breaking is also done after 2 -3 padelling. Vehicle is now admitted to ldealership(Globe toyota, Ambala City )till now workshop machnics are clueless what a fault is. Vehicle is still with dealership at Ambala.

My innova crysta 2017 vx 8 seater has a manufacturing defect that when it crosses 100 km the steering vibrates little bit but when i apply brakes then it vibrates a lot. I had changed my brake pads for 3 times in just 36000 km and roter and disks each for 2 times. But toyota is not admitting that their vehicle has manufacturing defect. I want my vehicle to be replaced as soon as possible

Hello, yesterday i went to grand toyota meerut showroom with my innova up12ax 5050.. The service manager ashwini was excellent but no lunch was provided to us... Also it has become a norm in order to avoid the feedback calls to customer they changed their mobile number from data.. Kindly check this problem... This has become quiet a norm in all toyota showrooms even in uttam toyota i had same problems.

I've been going to 36 toyota in faridabad for over 3 months because of the sensors they've put it. They don't work properly i go every time and they say that we'll make it fine they do it and then after 2 or 3 days again kt starts to beep stop stop whenever i reverse the car, even if there nobody at the back. They don't change them i have a year of warranty but if they'll not change it then it's not helpful.
I bought a new pair of tyres from the 26 toyota service center, they exactly didn't explain me everything properly. 2 day after the front of the right side blew up, i went back to show them and renew them but they say that you don't have any warranty of tyres. If they would have told me that before i would bought from out side and i'd also get warranty. They don't give a good service

My driver told me that the wipers switch of the innova crysta automatically working even when it is switch off. And i told him to go the galaxy automobiles pvt. Ltd branch at rajasthani udyog nagar, gt karnal road, delhi. The adviser of this branch is mr. Ravi. They checked it for nearly two hours and after that they told me that they don’t have the parts to change so they told me that we have to go the another branch of galaxy automobiles pvt. Ltd. At motinagar crossing najafgarh road, delhi as they have the parts.
So my driver went there and when he shown them this problems they first told that they dont have the parts but when my driver told them that the other branch called them and inquire about the parts before sending him to that branch, the other branch told that they have, so they told us that they have the parts.
Now the branch of motinagar told my driver that right now there isn’t any problems so he can’t change it unless the problems shown in front of him. Then my driver insist that the problem is there as he himself has faced that but the adviser of that branch mr. Deepak kumar told him that he can’t change it unless he has proof. And he told us that we can video shoot the problems and he will change it.
With that problems my car stands at parking for nearly for 3 days as i haven’t send him for tour (My car is commercial car) as this problem get active any time.
Today my driver faced the same problems when he went to airport dropping, and he has recorded it and then send it to the adviser mr. Deepak kumar at once. But now mr. Deepak kumar told him that he will send the video to some departments for verification and told my driver that he will call when it is verified, and also told my driver that he can come on monday.
Now here i want to complaint is that i can’t wait for too long as i have stand my car for nearly 4 days here at stand by not sending to tour for this only reason.
Hope it will be resolve tomorrow itself.

With regards,
Lobsang dhondup

Vehicle etios vxd
Year of purchase - november 2017
Let me put issue in more detail.
I started observing that the issue with engine oil in my toyota etios vxd vehicle on 10th of october 2019. Same day i took vehicle to showroom (Nandi toyota, itpl branch, bangalore). Service guys told to refill the oil (Fully) and then check.
After that within 4000kms of run, the oil level reduced to more than half. Then i visited the same showroom again on 06/jan/2020. Then the service advisor told me to run total 10000 km, no need to anything.
Now my vehicle had run 7000km, but i have seen "all the engine oil" has been drained out almost.
Today (25/feb/2020), i went and informed the issue. The service advisor told there is only 1l oil left.

Then the service manger came to discuss with us. And he is not at all ready to listen the problem, and started arguing with us. After 1.5 hr of the discussion, he started telling us, vehicle should not run more than 10000km per year. What a holy statement!!!
When we told we have one more etios and we didn't observe the issue, then when he realized that he don't have any option left out, finally he accepted that the issue is with the engine.

Vehicle is still under warranty. So we asked for replacement.

The manager is not at all ready to take any action and to provide any solution
On top of that, he had given statement to us, go and complaint wherever you want.

I have toyota fortuner
full model code : kun51r-nkmsyx. Engine no. :1kd-6538373..
Registration no. -- gj10cg2582.
I have complete service vehicle at satkar motors pvt. Ltd. Pune on dt.14.05.2019 we have paid invoice of rs. 314751.00...You can cheque at your level...

After six months...Then full service at mumbai lakhoji toyota meera road, also... We have paid rs. 25000.00 approx...

My vehicle...

I state that i purchased a car viz., toyota etios gd – bs iv basic model white colour diesel car – lanson toyota under finance scheme for rs.8, 50, 000/-. (On road) from your dealer viz., “lanson toyota dealer at no.55, thindivanam road, (Near tbn petrol bunk) tiruvannamalai showroom under finance scheme for purposes of tourism purpose and tourism permit was obtained. Thus i am your customer.
- the same was registered at arani on 18/12/2018.
- registration no. Tn25 bw 8949.
- the details of the motor cab are :
- engine no.1nd1a84741, and chassis no. Mbjb49bt[protected].
- motor cab permit no. Tn/25/cc/moto/2018/275.
- insured with iffco – tokio general insurance co. Ltd, pondicherry.
- above vehicle is within warranty i. E., 5 years from the date of purchase or 1, 00, 000 kms running.
- presently my above car used to run 91, 000 kms.
I noticed about 3 months ago that when my car was used upto 60, 000 kms, the engine oil was found short i. E., less one litre to the normal remains of engine oil.
I immediately took the car to the above dealer and the dealers have inspected the car and confirmed the above shortage.
I state that the service manager mr. Ramesh in your show room with his men simply refused to solve the problem. When i insisted for remedy above mr. Ramesh challenged me to approach the court and threatened to face the dispute before court asserting his influence.
I state that an unemployed youth and i bonafide purchased the above car to run tourist service and to earn for my livelihood. I have been so long used to live with my dependents and family members only out of the meagre income received towards hire.
I state that the above defect caused mental agony, loss and hardship and pain and sufferings to me as well as my dependents and family members. I am only bread winner of the family.
I state that the defect stated above i. E., “shortage in engine oil” when consulted, i was given to understand that in the absence of leakage of engine oil, the shortage in the engine oil occurred is due to manufacturing defect and will involve heavy expenses, since your dealer refused to look into the matter and solve the problem by taking delivery of the car. Said manufacturing defect amounts to deficiency in service caused by the manufacturer of your car.
I therefore, request you being the manufacturer to take immediate remedial measures.
I hope you will realise the plight of your customer and the scope of the deficiency in service and to do remedy immediately. I may be oblige with a copy of your advise to your local dealer. I will surrender the car with your dealer at tiruvannamalai on hearing from you.
Hoping you to do the same and thanking you in the meanwhile,

Purchased toyota glanza from srinagar outlet in june 2019 and in aug 2019 two tyres showed huge bulge and also one of the turn indicators started making noise. At this time valley was shut down after abrogation of article 370 and srinagar outlet was closed for more than two months. Due to the closure of dealer showroom, was forced to insert tubes in tyres from road side vendor.in oct 2019 i approached srinagar outlet after it resumed its operations for replacement of tyres. The people in the outlet kept delaying my request and finally in dec 2019 they rejected the claim on the grounds of taking help of road side mechanic. They failed to provide the road side assistance or showroom assistance when i needed it and instead expected me to keep my vehicle in the home when i needed it.
Raised a complaint regarding the issue with customer helpline of tkm under no tcm[protected] in dec itself but till date no one from applo tyres or tkm has responded.
After the incident i simply feel that tkm / appolo tyres are the worst companies with dead customer relations team / after sales service.
Regards

Glanza customer

Hi all,

This is with regard to my vehicle mahindra kuv 100! Which i have purchased from toyota u trust on september 2018, they have given a faulty vehicle when i went to purchase nly i have told them that right side door has some issue, seems it is rusted finally they have made us to belive it is just a pain bubbles which came out due to some small issue.

They have provided us an one year warranty also but nly on engine part,

Down the line it started giving us trouble! Be end of warranty had serious gear box (Unable to put proper gears, getting stuck as soon engine is hot), when i went to toyota u trust for seeking help, they said it was just minor issue and replaced some gear oil n all n temporarily fixed it.

It was ok only for 2 days, after dat it started giving me trouble again and when i went to mahindra service station we found that it was an clutch issue and which costed me 25k

Soon after that within 20 days faced one more problem which is front tyre rym making very bad noise, again went to mahindra service station and spend 23k for fixing the same.

And now the same old bubbles on right door is opened and we can see it is a rusted area and it's spreading to whole door, and even few other area like back tyre ryms and front door panel are rusting!!!

And they have taken 5.25lakh for this useless car saying it is aweosme car 🙄

Dear Sir,

This is regarding the service issues with your Radha Krishna Toyota Showroom situated at Sanathnagar. I have given my Toyota Fortuner (TS08GK 2225) for servicing two months before as there was clutch problems on long trips.

But the mechanic at the showroom didn't sort out the issue and just said that this is common in every vehicle. After repeated perusals they didn't sort the issue at that time. And I was forced to take the vehicle away without any repair. Now after two months I have faced the same issue and your staff is repeating the same story. Due to my force your mechanic had gone with my driver to the outer ring road from Sanathnagar. but the vehicle stopped in the middle at Kompally due to the same clutch problem and brought back. This is not the first time this type of issues have been created by your staff at Sanathnagar..

Previously when I had Innova vehicle, the same type of irresponsible behavior was faced by the Sanathnagar Staff and had to shift to your Kondapur Showroom for service related issues.
So request you to take appropriate action against this type of irresponsible behavior of your staff and avoid the inconvenience to the regular customers.

Regards,
B Surender Babu,
[protected].

While driving in 80 km speed it starts beeping at 100km speed two beeps and when it nears 120 km speed it starts continuos beeping,


And one more thing near city limits and curved roads we cant go above 80 km speed, in 80 km speed or when it comes below 80 km speed very harsh sound beeeeeeeeeep
Please please please remove atlest 80 km beep sound...

My Car Corolla Altis was given to Lakozy Toyota Malad for damage of front glass in the month of November, submitted the insurance claim form with all documents, they said they will revert after they hear from the Insurance company. After fews days received call that the cost of the glass replacement is Rs.48, 000/- and that the insurance company has rejected the claim (with some confusions between the guy coming for Bajaj Allaince and Toyota). When I visited the showroom I was told that still they can fix my glass @28000/- even though the claim is rejected as anyways post claim the cost would had come to Rs.28000/- post claim, I said its not done and would like to take the car back. I was told to pay Rs.325/- as parking charges since I was not going ahead with the claim, I mean really, its a penalty to me for not getting the car repaired sine the charges where too high. I got the glass replaced with Popular @5, 500/-. I told the concerned person Salim that its not fair to charge me for doing nothing, he took me to MR.Frank who also first tried to convience me for getting the glass replaced and again when I said no he also insisted to pay the parking charges. It was totally unfair from there part to do so. Since last 10 years I am giving my car there and mostly always the delivery post service is never given on time but I havent charged them for any delay, its unfair.

I asked for a feedback form and on 06/11/2019 submitted them the grievances in writing but no use. There was routine call to ask how was your experience at my last visit to Toyota where I narrated the whole incidence and was assured resolution but till date nothing on that front. Few days after that call Salim called up to check what excatly I want where I said what I had written in the feedback form that I need Rs.325/- refund to whihc we said he will get back by as on date no resolutions of the problem.

They think that customer wont have time to follow for such a small amount, but here the issue is not about Rs.325/- its about the ethics.

To resolve the issue at my end I need total refund of Rs.325/- .

I am also writing mail to Mr.Amar Pawar the Principle Dealer to look into the matter, if the matter still Doesn’t gets resolved will go higher up and perceive the matter till it is resolved.

Attached herewith the Feed back form copy, Receipt for payment of Rs.325/- and Gate Pass copy

I have given my innova car for body parts replacement in insurance but the response from the service advisor e. Srinivasulu is not in proper manner... He said that our car delivery will be on december 15th 2019 but till now i. E.31st december 2019.. There is no proper response from him... His behaviors against customer is very rude & irresponsible... Here the customer receiving is very poor... Kindly take a proper action against him...