Toyota Complaints & Reviews

Hello Sir, I have booked toyoto Hyryder E varient on 13th Nov 2022 and committed to deliver in 3 month but till date not delivered. I have enquired with the dealer, there no proper update on that. They said they can't able to deliver on time. They don't have answer for when they can able to deliver the vehicle. It is disappointing to me. They said if you are not satisfied you can cancel the booking. We can't say when we can able to deliver.
I am totally disappointed with the response. Feel very bad about toyota. There is no commitment, loyalty on the customer service.
Please let me know, when I can able to get my vehicle delivered..

Thanks
Karthik
[protected]

I purchase toyota glanza from jugiana last year in month August and due to some loan reason my car rc was delivered to me with finance bank nome kotak mahindra bank and i finance my car from toyota finance, they company employ gave me excuse that please pay 3500 as fees for rc ammendment and submit your old rc we will give you slip for new rc ammendment hand to hand and now its been 3 months i gave my rc to toyota jugiana and my car is thrash at home from last 7 month and still no response from jugiana toyota, daily same excuse sir call u in 2 days call you on this that and still i am waiting for there call .i decided to throw this car to toyota jugiana by this sunday last if my complaint will not resolve .i am fed up of excuses i am carring all recording with me about excuses and screenshot of payment given to them .

Thanxs

Gurpreet kaur

Pb 10 HY 0822

Sub : Claim Number MOT 13291764,
Ref : Insurance Policy Number 3001/[protected]/00/000,
Vehicle Type : Toyata Glaza
Vehicle Number : UP 14 FA 7656

car admitted in Sunny Toyota, Faizabad Road Lko on 14 February night by RSA.

RSA charged 6500/- for his service, which should be free, Reimbursement require.

even after 25 days car still not repaired, we are having losses in business and paying in taxi.
Reimbursement of taxi expanses require,
Service vehicle is required in replacement,
if car is in major loss, new vehicle should be provided.

Dear Sir,

I have imported my Toyota Highlander Hybrid 2022 from UAE to Azerbaijan, and have driven it 1600 km only when the engine has crashed. The official center in Baku has detected the breakage of the connecting rod in the engine. Despite the warranty, the official dealer asks the full payment of repair. my car is covered by the limited warranty and I think I can benefit in Azerbaijan (through official dealer) of the warranty on this car made in USA, sold in Dubai and imported in Azerbaijan

Thanks for your feedback
VIN of the car is 5TDLB3CH1NS099393

I have booked an INNOVA CRYSTA ZX(O) AT on 25/07/2022 with their dealer M/s Coimbatore Anamallais Agencies Pvt Ltd. coimbatore-104, Tamil Nadu with booking receipt no 4161.

On 30 Aug 2022 TKM has informed in press release stating the bookings of Innova crysta is stopped & also accepted to supply already booked vehicles with the dealers.

To my surprise no booking allotments were made & upon enquiry dealer offered a low variant that too manual which was not accepted by me because based on the booking confirmation of my above booking i have just sold my innova crysta 2.4 v purchased on 6/2/2021 just ran 14000 km.

My complaint to TKM Customer care had no response & the same was reforwarded to the same dealer whom i was complaining.
I Presume the customer care system is inadequate or the do it volunterely??

Dealer declared no Diesel vehicles will be supplied by TKM and requested for changing my booking to TOYOTA HYCROSS with priority commitment on delivery.
Based on their commitment i have changed my booking to newly launched HYCROSS .
Even the second batch received at dealer premises were allocated to others as per dealers choice.

can i file a consumer complaint??
enclosed my booking details/coversion letter/TKM press release

In 24000 of my Toyota crista I had to service dealerships for DPF ISSUES. THERE is a fundamental problem. Please ressove immediately.

Toyota Executive fixed car in insurance but painted the front bumper charging me extra money when I explicitly told him not to. The extra charges paid he said were filing insurances (4500) - but when I called the insurance company they said the filing charges are only 1-2k. He also said the total amount I'm paying (6266) includes fixing of both lights outside of insurance. But one light was not fixed.

Basically outside of insurance he fixed what he wanted to and not what I wanted to and was paying for and then lied about the charges.

The paint on front bumper was also from the accident and should have anyways been covered by insurance.

I have booked Toyota Hyryder (Variant- neodrive, G, manual, Black colour) on 25th July 2022 from Rajesh toyota, Jaipur (Rajasthan) and I have not received any confirmation for delivery from the dealer yet. Dealer and their sales team is saying that they do not know even if they will get the vehicle in next 2-3 months as of 16 Feb'2022.

They are saying the delay is from Toyota which is not manufacturing any neodrive/mild hybrid vehicles.

Have booked toyota hyryder base model with sharayu toyota Aurangabad on 4 Nov 2022 with commitment of car delivery in the month of Dec 2022. After confirmation of dealer I have booked the car till now I didn't get any clear answer for that. On what basis dealer are accepting bookings and now telling answers that company not telling anything about deliveries, quality check etc. My 2 month waiting period is already over and 4 th month almost to end. There is no answer from anyone till now. All other upper models are avaliable but not this base model.
What policy company is using with customer to force them to modify the booking with upper model? If company dont want to sell its base models then why they have introduced it ? It is very unethical... This is worst experience with Toyota. Please let me know the status and deliver car as early as possible

I going to complain my headlamp issues...and they told me 3 to 4 days soo drop that week and again going to ask headlight...they are noticed my enquiry as on update...This is worst ever in toyata services...This is the way you satisfied me..Why my enquiry is update in my service profile...If incase i have accident on same side how i can claim my amount
I NEED CLEAR THIS
moile no:[protected]
name :RUBAN

My innova crysta got delivered on 14 th November 2022, But dealer( Nippon Toyota, muvattupuzha, Kerala) gave me extended warranty 45 days less, ie only till September 2027. I am losing 45 days extended warranty evenafter payment of full amount for it. Dealers explanation is not satisfactory ( they are telling, it's regarding their some issues). I complained to Toyota, now 2 weeks passed... No resolution yet. This is the so called Toyota customer care. Pathetic ... My previous cars were from maruti... It was far better...

Hello Mr. Hemant Rastogi,

* Myself Manogaran Adilingam have availed loan services for my vehicle Toyota Etios VXD from the year 2017 to 2022.

* Recently my loan has got closed and I was waiting for the NOC but unfortunately i did not receive it. Upon calling the customer service of Toyota financial services they said i have pending cheque bounce charges and late payment charges.

* Auto Debit was enabled to my loan account and it was trying to take money from my account but i have made the payment manually as there is a problem in payment gateway everytime. As a genuine customer i have paid all the EMIs on time without fail and everytime whenever the agent visits my place i have paid excess amount to close the loan faster.
As my monthly due is INR 12, 260 but i have a extra amount of 740 in total i have paid INR 13, 000 for the past 2 years. It is not adjusted in my loan amount.

* Recently I contacted Toyota Financial Services customer care to waive off my extra charges as I'm planning to buy a new vehicle Toyota Fortuner Legender. But the way they responded is totally unacceptable and agent is just threatening me to pay the extra charges multiple times visiting my home.

I want you to kindly waive off my all extra charges as i have paid the EMIs on time to your agent.

I have provided with my details below :

Name : Manogaran Adilingam
LAN : NPON1113701
D.O.B :[protected]
Mobile No. [protected]
Vehicle no. PY-05-D-1010

Thank You.

Dear Toyota Kirloskar Motor

This is to bring to your kind notice that I had booked a Toyota Fortuner on 03-Dec-2021 through your authorised dealership Radha Krishna Toyota, Somajiguda, Hyderabad, Telangana by making an advance payment of 1, 00, 000/- INR. Post that there has been no response from the dealer team towards the delivery status or refund status. This dealership was active when I booked the vehicle. Later on 01-Jun-2022 the dealer has been terminated and ceases to be a dealer.

I had sent several mails to [protected]@toyota-kirloskar.co.in on 03-Jun-2022, 17-Jun-2022, 21-Nov-2022 and now It has been close to an year and still there s no update from Toyota Manufacturer end with respect to the settlement of customer advance booking for the vehicle booked with Radha Krishna Toyota which has been terminated. All supporting documents (advance receipt) for the same were also sent on mail for reference. I had also spoken to Toyota Territory Manager for Hyderabad area, Mr Vivek Patil ([protected]). Even he had first assured over phone immediate action on the same. Then after there is no response from him too. He refuses to pick the call.

I am surprised in spite of several follow-up, no one in your company is reverting with settlement over the same. The saying goes to treat customers as God. But here the experience is like treated as Dog.

I am looking for settlement in a smoother process rather than taking up the matter over court and press.

Looking for a favourable and quick response.

Thanks & Regards
Antony K C

Dear Sir,

Reference to the subject servicing work of body and paint of my Vehicle Reg. no. WB06X1786 and VIN no. MBJBA3FS[protected],
we would like to inform you that we had sent the Car on 23 Nov 2022 to your workshop Topsel Toyota, 719 Anandapur, Kasba, Kolkata 700107 and
we had received Invoices Tax Invoice No.INX22-01527 of Rs 34057 (for insurance) and Invoice No.TXX22-15002 of Rs 47534.00, which is revised to Invoice No.TXX22-15139 of Rs 42532.00

1. In the Invoice No.TXX22-15002 of Rs 47534.00, we had found most of the charges in this bill, which were not done.
We had informed the Managing Director of Topsel Toyota immediately,
he had inquired with the body workshop manager and advisor of the workshop and found it was mistakenly added to this Invoice.
So he had revised the Invoice from Rs. 47534 to Rs 42532.
We do not have any monetary concern on this issue but we found your workshop is not trustworthy.
Even after the intervention of the manager, our body and paint work was dirty and scratched.
Again after apologies, we were advised to collect the car on the next day after correcting the work.

2. On the next day, our person had gone to check the Body and Paint work to take the delivery of the Car and found such a poor quality with missing paint and dirt with all the paints.

My claim no: CLM00143913/062236 was approved on 17/11/2022 and my car was taken by thiruvalla showroom on 15/11/2022. On enquiry with the showroom they told me that parts are waiting.So I request that a urgent steps may take in this matter

I bought a new Fortuner on 18/7/22 from Toyota agency of Bhatinda, Punjab. New battery was dead before I could drive it 1000 km. I informed the Toyota agency at Bhatinda but no one cared about it. On 24/11/22 I made a written complaint on the Consumer Complaint website also. But no response. Now I think only option I have is to buy another new battery & file a case in the court against Toyota agency.
Raj Singh

- new RAV4 PHEV ordered June 2022.
- up to date, dealer can't tell expected delivery date
- on one hand, I am being offered to cancel my order
- on the other hand, I am being offered (privately) to buy and get immediately) an identical model at +$ 10, 000).

what is going on?

Hi Toyota Motor Corporation (India),

To have your kind attention, “Want to start with thanking note for playing with my life”.

It's a 4 star rating car urban cruiser top end model and I am so surprised to see this incident with me where alloy was broken while driving in NH24 at around 7:30 Pm at normal speed of 60-70Km /Hr only

It has been observed that the material of alloy wheel and horn was of such poor quality that it cannot handle speed of 60-70 km/hr in which alloy wheel was broken and horn stopped working when it passed through the POTHOLE. I know how I Have managed to save my life in that condition.

I am still in shock to see such a poor quality material used by Toyota and have achieved 4star rating in safety by using such quality. It means that companies now a days are manufacturing for their earning purpose only without taking care of customer’s life. It does not matter to them whether customer is satisfied or safe as they only have in mind to get payment of their cars.

I want a proper action should be taken against Toyota Corporation for using low grade and poor quality materials under manufacturing of cars.

Car purchased from Haiderpur Badli Toyota showroom

Issue with horn stopped in between road, Poor quality front Mirrow such a bad quality doors.safety rate 0, performance 0.

I just wasted by 14 lacs.

Need strong cation please

Car purchased on Aug 2022

Br-/Gaurav Mann
[protected]

Dear Toyata team,

To have your kind attention, Want to start with thanking note for playing with my life.

It's a 4 star rating car urban cruiser top end model am so surprised to see this incident with me where alloy was broken while driving.

it has been observed that the material was such a poor i just saved my life i don't know how.

M still shocked to see such a poor quality material used by toyota.

M going to file a case against toyota for playing customer life.

Want my full refund with panelty.

Car purchased from haiderpur toyota showroom

Issue with horn stopped inbetween road, Poor quality mirrow such a bad quality doors.

I just waated by 14 lacs.

Br-/Gaurav Mann
[protected]

Sir I buy the new car(Toyota glanza G), I will drive just 1500km, morning small stone up&down the tyre is broken, so I need a new tyre (front wheel left side) midiatly,
My number:91+[protected]
Jeeva M