Toyota Complaints & Reviews

fortuner clutch plate defect

7months old fortuner, self driven by me[ with 25 year driving exp]

total run 14000 ,, suddenly vehicle clutch plates collapsed on 12th aug at tirupathi - nellore hogh way , we handed over behicle at toyota show room and reached hyderabad using other transport along with family ,
problem
1, how can clutch plate collapse with just 14000 km run ?
reasons to believe...

Respected sir/madam,
I am a proud owner of a Toyota innova which I had brought from wasan Toyota Nasik. I was very much impressed by the performance of the car and started having faith in the quality of Toyota. With my earlier experience with Toyota I had decided to book a FORTUNER, cancelling my earlier booking for Audi q5 which I was planning to buy before. I thought fortuner to be a better vehicle and a value for money...

Dear Sir's

I am proud owner of Toyota cars from past few years and i do own quite a good number of cars form Toyota itself like 3 Innova and 1 corolla. Recently one of my Innova which is of 2005 full option i felt the inerior roof was little bit dirty and felt like replacing the same inorder to have it in a good condition. I approached the nearedt delaer which is Amana toyota pleaced at Kannur. I asked them for the same...

Date:[protected]

Reference: Regarding the promise appraisal for the set out new car-TOYOTA FORTUNER which turned out to be a faliure.

Dear Mr. Sir,

Subject: Grievance for not receiving the car on committed time (c/o Infinium Toyota) though the order placement is before those who have acknowledged the delivery for the Car.

Good evening,

This letter is in reference to...

Write as a long-standing Toyota owner who has lost confidence in both the workmanship and warranty support provided by your authorised dealers. My vehicle — 2016 Innova Crysta 2.8 Z (Reg UP32 HA 6496, VIN MBJAA3EM[protected] — has suffered three complete A/C failures and ₹ 97, 633 in A/C-specific bills within months, yet the root cause remains unresolved.
Date / Dealer
Tax Invoice No.
Work Charged
Amount (₹)
Outcome
04 Aug 2023 – Sunny Toyota, Lucknow
Service log entry (app)
Compressor with magnetic clutch, radiator & condenser R&R
23, 140
A/C failed again in May 2025
15 May 2025 – Rajendra Toyota, Varanasi
TXZ25-02406
Magnet Clutch Assy replaced (after full-day delay)
24, 847
Failed within 48 hrs
28 May 2025 – Sunny Toyota, Lucknow
TXZ25-06306
Complete compressor kit replaced again; warranty request “rejected” after 6 days’ hold-up
49, 646
A/C presently working, but confidence nil
Scanned invoices & receipt SRP25-12582 of 29 May 2025 are attached for reference.
Key Concerns
Warranty denial: The compressor/magnet clutch fitted on 15 May failed in < 48 hours, yet Sunny Toyota insisted the part was “burned” and refused warranty coverage, forcing me to pay in full.
Repeated mis-diagnosis & customer harassment: Two dealerships, three bills, zero lasting solution. Waiting from 9 a.m. to past 5 p.m. at Varanasi with family in 44 °C heat, then another 6-day hold at Lucknow, is unacceptable.
Breach of Toyota’s parts-warranty promise: Genuine parts carry 12-month/20, 000 km cover. Denial without a technical investigation contradicts Toyota policy.
My Expectations (within 7 calendar days)
Technical root-cause analysis by TKM engineering of all failed components.
Reinstatement of warranty & refund/credit of ₹ 74, 493 (May 2025 repairs) or equivalent goodwill gesture.
Written assurance of permanent fix plus two-year HVAC warranty extension.
Dealership accountability report outlining corrective action for Sunny Toyota Lucknow and Rajendra Toyota Varanasi.
Formal acknowledgement of this escalation, failing which I will file before the NCDRC and pursue wider public disclosure.
Toyota’s kaizen philosophy and “Customer First” pledge ring hollow if genuine grievances are deflected between dealers. I therefore request direct intervention from your Head-Office and senior management copied herein.

Dear Sir / Madam,
I have booked an `TOYOTA HILUX AT GREY METALLIC X3’ on 27th January, 2022 vide Booking Reference No. #TCB[protected]N95 with PayID #pay_lohH8aoFVV9aUY.
After the receipt of the amount Rs. 50, 000/- (Rupees fifty thousand only) from me, on the same day, it was confirmed / acknowledged through email [protected]@toyotabharat.com to my email i.e., [protected]@yahoo.co.in. Another confirmation email received from one Mr. Narshing Goud, Corporate Sales, Radha Krishna Toyota, Sanath Nagar, Hyderabad and in which he requested me to send copies of my Pan Card, Aadhaar Card, and ID Card to his email. And in response to the email received I have attached and sent requested copies to his email ID. Further on[protected] Mr. Narshing Goud, Corporate Sales, Radha Krishna Toyota, Sanath Nagar, Hyderabad sent an email attaching my booking receipt vide Vehicle– Receipts Voucher No. VEHICLE RECEIPT[protected] dt.[protected].

In this regard I would like to bring to you notice that, after the receiving booking receipt I have waited long time for the vehicle delivery intimation from your company. Since no intimation was received from your end, I made continuous follow-up by sending emails on[protected],[protected],[protected] &[protected] to [protected]@toyota-kirloskar.co.in where I booked vehicle and paid my booking amount requesting status / update on my vehicle delivery. For which I have received automated replies on[protected],[protected],[protected] &[protected] except that I have not received any reply or communication from your end.

After some time, I have initiated a chat to resolve the issue, at your web-site in `Toyota Chat’ on[protected]. Therein I escalated issue of not delivering the vehicle I booked, therein I requested to return my booking amount Rs. 50, 000/- (Rupees fifty thousand only) paid on[protected].
As you failed to deliver the vehicle even after waiting so long, I cancelled the booking, you have to return the booking amount immediately. Even after expiration of more than 29 months I didn’t get my refund.

In the above circumstance, I request your esteemed organisation to immediately look into this matter on priority and return my booking amount Rs. 50, 000/- (Rupees fifty thousand only) paid on[protected] along with interest @ 18% till realisation very soon.
Herewith attaching my account details to remit my refund:
Name : HARSHA VIJAY SARIPALLI
Name of the bank : AXIS BANK LTD
Account No : [protected]
Branch : HYDERABAD MAIN
IFSC CODE : UTIB0000008

Expecting a positive reply form your end.

With regards,

HARSHA VIJAY S
7-1-636/19, Model Colony, SR Nagar Post,
Hyderabad-500038
State of Telangana
Contact No. +[protected]
Email: [protected]@yahoo.co.in

The screen on my 2023 RAV4 Limited has gone blank. After checking online I see that this appears to be a common issue that isn't being addressed by Toyota. The dealer hasn't been very helpful to this point.

Dear sir my car Toyota Fortuner model 2023 new car number up 15 du 5001 has been accident on 10 December 2023, in which half of the car is sin k inside open drain so crane hybrid has pick up from upside in which dainting and painting has been done and from march mid my car is ready but they give fke reason that please take your car next week after DO ..its being 5 month i haven't recived my car on 1 may when i have take a test drive they told take your car on 3 may but on 3 i fly to turkey Istanbul i told them i will take my cara on 14 when i will come to India now again they are saying that DO will take 7 to 10 days and you have to pay 38000 for roof top because crane has picked car from roof because it was slinked in open drain this is very wrong they are torchering me and saying you will pay 38000 for roof daint and paint.please kindly do somethimh and reply my id is [protected]@sindhpharma.com and number is [protected]
thanks
ankit bhatija

I took my 2013 Toyota tundra to north park Toyota on 29feb24 for an oil change and tire rotation.
it cost 46.87 for the service that day.
well as the story continues; i noticed a group of oil leaks on my driveway in early march.
due to me not getting out much as a disabled veteran and the fact that i live nearer to Castroville, tx than the dealership.
it took me until the week of the 15th of march to drive it into the dealership, located at 10703 sw loop 410, sa tx. 78211.
i had called previous to that week and spoke with a service advisor. i briefed him on my issue and he asked that i bring it in.
i showed up at 6:30 that day and waited until 7:00 am until thy opened.
i left shortly after that as the service advisor that assisted me with the oil leak immediately indicated that i would be responsible for the issue.
he set off a trigger in my mental health due to my existing ptsd.
needless to say i left asap in a heap of anger!
when i returned home i gave a call the the shop manager fred duran. i knew fred as an advisor prior to his current job as manager and believed that he was a service advisor who was fair when it came to problems with other Toyotas i have owned and purchased from north park Toyota.
i explained my version of what happened, and i explained that i want for Toyota to see the truck again as i believed that it was their fault for the oil leaks presence.
he asked that i bring vehicle back in for them to look at.
i returned today 4/22/24 at 6:30 this morning. i was checked in about 7:30 or so, i had an new advisor to help me today. john, checked me in and advised he would let me know when they find something.
i received a text while waiting at the dealership, it indicated that they located the problem with oil leak, the housing/bracket for the oil cap to screw onto was cracked.
i was shown pictures of the damage. it was very evident that it had sustained some sort of damage.
my immediate thought was that had to be done on the last visit for the oil change, by either a tool jammed up on it, or the cap was screwed onto tight (torque).
however, when i talked to the service advisor he explained that they could not warranty the item/service as it was a result of WEAR AND TEAR, and they had no involvement whatsoever on the damage. they tried to explain that my vehicle with over 212000 miles was the culprit.
i disagreed with him as well as fred duran the service manager. i also had the opportunity to meet with the general manager of north park, tania eubanks.
i emphasized that i had no oil leaks prior to the visit on the 29th of feb. where they changed oil. therefore, damage was caused at that time or shortly after.
i also argued that it was not a result of wear and tear, but simply a technician who either damaged it prior to putting on the cap, or damage was done after the cap was overtightened to the point it caused the oil housing/bracket to crack and resulted in a leak.
the meeting ended when the most the general manager indicated that they would do for me is discount the price of 1009.00 to 720.00
i explained that i dont have that kind of money and that im on a fixed income, they did not have any emphathy for that at all.

"[protected]@gmail.com" is this your company email or not

I had booked my car via online Toyota booking site on 25th December 2022 for Toyota Hycross Hybrid ZX （o） Variant blackish Ageha Color.

Till now I haven't received any update, nor any confirmation, regular follow-up is being made by the Customer even the Dealerships aren't interested in following up the bookings.

I had booked my car at Galaxy Toyota Chhatarpur Delhi, as per the mail provided to me today keeping them in the loop, they have allocated the Sequence Number 178, whereas per the booking status checking application my sequence Number is 28 as updated on 25th September 2023.

No delivery time and commitments are being made.

What should be done !!

My experience with Toyota Lakozy Auto Pvt Ltd has been an absolute disaster, and I'm not holding back in sharing my frustrations. I booked an Innova Hycross on 11/03/2023, and the ordeal began from that very day.
1. Unforgivable Delays: It's mind-boggling how they've managed to stretch the delivery time for my car. I handed over 4 lakhs as a downpayment, the loan was approved and disbursed, and I've even paid one EMI, but my car? Nowhere in sight. Is this a cruel joke?
2. Silence Speaks Volumes: The deafening silence from the dealership is infuriating. No one bothers to pick up the phone or send a message to update me on the status of my vehicle. It's as if they think they can toy with customers' time and money without any accountability.
3. Apathetic Contact Person: The so-called contact person at the showroom, Team Leader - Mohinder Singh ([protected]), has shown a shocking lack of empathy and interest in addressing my concerns. It's almost impressive how someone can be so unresponsive in a customer service role.
4. Paying for Nothing: I've already started paying EMIs for a car that's nowhere to be found. This is not just frustrating; it's daylight robbery. I didn't sign up for a phantom car; I signed up for an Innova, and I expect to have it by now.
In conclusion, Toyota Lakozy Auto Pvt Ltd has proven itself to be a complete disaster. Their never-ending delays, appalling communication, and utter neglect of customer concerns are inexcusable. I wouldn't wish this ordeal on my worst enemy. Buyers, beware, and consider your options carefully before dealing with this dealership.

I have Booked Toyota Hycross ZX(O) on 4th Jan 2023 to Nanavati Toyota, Surat, Gujarat.
They are not delivering my Vehicle and People booked after me has got the Delivery.
No Reply from Nanavato Toyota.
Please help

I booked Innova Hycross ZXO on 6th December at Rajyog Toyota Latur showroom but no delivery of car yet.I contacted to Toyota customer service several times..they gave me complaint no.Tcm[protected] for my complaint.they gave bogus replies but delivery..they are selling there cars at premium under table money, I suppose..it's really frustrating

Toyota etios g rear seat pvc lock broken, please provide lock
[protected] please suggest form where i can get online/offline

I had booked Hycross ZX Silver on 4/12/22 with Galaxy Toyota Chattarpur Delhi, at time of booking the delivery was promised with in 5months, as per prevailing old vehical policy in Delhi my Toyota Altis which I have been using for last 15 years need to be scrapped by 8/9/23.
The dealer was made aware of the facts and confirmed delivery by may - june 23,
On contacting dealer we get no response only excuse as to delya from company,
Now from time to time we get a mail stating delivery will take 6-7 more months,
DPS Alag.
Mail- [protected]@yahoo.com
Mob:- [protected].

Engine light and also engine oil drained suddenly and also starting issue

Some engine realated and oil cunsomptiin

We had booked Hyryder GAT on 29/10/22 after paying advance of 25000/-.order no. ORD[protected] vide Nippon Motor Corporation, Nettoor thru sales rep Binu T U. At the time of booking WE were told that the maximum waiting period was 9 months. Since jan 23 our booking queue is in 2nd position and we are yet to receive the car. Already the price was hiked thrice after we booked. One of our known friend got his car delivered in oct on booking in July how come there is delay from this particular showroom alone.

We are forced to cancel our booking due to the long delay in delivery.

Audit of hyryder shall be done to know whether the company is hoarding it purposefully.

Need my welcome kit fr my car loan i do no what is the problem with u guys to attend my calls bad experience in Toyota finance bad customer support.