Toyota Complaints & Reviews

Dear Team Toyota,

I am writing to express my deep disappointment and utter frustration with the way you have handled the delivery of vehicles. It is going to be over five months since the booking of my vehicle, and yet you have failed to deliver the Car. It begs the question, why did you even launch the vehicle if you cannot meet the demand?

I booked the HYCROSS ZX(O) (Aghea Black) back in December 2022, and...

My vehicle a Toyota Crysta Innova was sent for service on Sunday 9th April 2023. Vehicle registration number was DL8CAQ3008. I was not explained the estimate as the advisor (Ravi) fell ill and left for the day. Specific work like repairing the nozel of the wiper which I had asked for was not done, and neither was I informed that it was not done. I received a call from a Nitin who asked me to make a payment for 22 k. When I asked for the details he was extremely rude. I questioned the invoice as I saw. charge for 3 k for 1 lac km which was not told to me when I sent the vehicle for servicing. Neither could Nitin nor Rohit explain to me what these charges were for, other than the fact that they charge the same across India.

I am extremely unhappy the way the service was done and would not consider buying another Toyota vehicle if this is the level of service which is to be expected.

Dear Team Toyota,

I am writing to express my deep disappointment and utter frustration with the way you have handled the delivery of vehicles. It has been over five months since the launch of the vehicle, and yet you have failed to deliver to pre-booked customers like myself. It begs the question, why did you even launch the vehicle if you cannot meet the demand?

I pre-booked the HYCROSS ZX(O) (Pearl white) back in October 2022, and yet I still have not received my vehicle. I booked at Ravindu on Victoria road in Karnataka, which is located near your plant. As a loyal customer and, it is appalling to see that you are giving preference to other states and influential people over your customers in Karnataka.

It is unacceptable that you are delivering vehicles to highly influenced people and politicians while ignoring the needs of loyal customers like myself. As a company, you have failed to uphold your commitment to customer satisfaction, and it is disappointing to see the lack of professionalism in your delivery system.

Furthermore, your booking priorities throughout PAN India are in disarray. It is shameful that customers who booked after me are receiving their vehicles before me, while I am still waiting for mine. It shows a lack of proper management and respect for customers who pre-booked your product.

I urge you to take immediate action to address these issues and streamline your delivery process. If you cannot fulfill pre-booked orders on time, then do not take bookings. Your failure to meet the needs of loyal customers like myself will only damage your reputation and credibility in the market.

Thank you for your attention to this matter.

I have bookes a Toyota Hyryder Hybrid G varient, white and black dual colour on 27th July, 2022 through your dealer M/s Nippon Toyota, Kottayam, Kerala State with booking number ORD[protected]. It is very sorry to say that even after completing a long 9 months, your agency couldn't deliver the vehicle or to give a valid reason for the delay. On booking time ( before 9 months), they have assured to deliver the vehicle within 3 or 4 months. Now the Dealer is saying that they are not getting the vehicle from the Manufacturer. We as a Customer expects some more accurate responses and good services from the Manufacturer and Dealer. Kindly let me know, when you are able to deliver the above vehicle to me. Expecting an earlier action from your end.

- Balachandran. P. T.

Your dealer in Ludhiana (Globe Toyota) are cheating Customers as Cars are sold to those whose give High Premium and those who have genuinely booked with them are put in waiting list for Months to year.. they have put Toyota Brand Value & customer's trust on Brand at Stake and Challeging Toyota car distribution policy

YOUR NUMBER HAS WON 3 CRORE 60 LAC AND IPHONE 13 IN TOYOTA CAR RELIEF FUND, KINDLY SEND YOUR NAME, AGE, MOBILE NUM, ADDRESS TO OUR MAIL: [protected]@gmail.com
.KSM is this message is true

Hello Sir, I have booked toyoto Hyryder E varient on 13th Nov 2022 and committed to deliver in 3 month but till date not delivered. I have enquired with the dealer, there no proper update on that. They said they can't able to deliver on time. They don't have answer for when they can able to deliver the vehicle. It is disappointing to me. They said if you are not satisfied you can cancel the booking. We can't say when we can able to deliver....

I purchase toyota glanza from jugiana last year in month August and due to some loan reason my car rc was delivered to me with finance bank nome kotak mahindra bank and i finance my car from toyota finance, they company employ gave me excuse that please pay 3500 as fees for rc ammendment and submit your old rc we will give you slip for new rc ammendment hand to hand and now its been 3 months i gave my rc to toyota jugiana and my car is thrash at home from last 7 month and still no response from jugiana toyota, daily same excuse sir call u in 2 days call you on this that and still i am waiting for there call .i decided to throw this car to toyota jugiana by this sunday last if my complaint will not resolve .i am fed up of excuses i am carring all recording with me about excuses and screenshot of payment given to them .

Thanxs

Gurpreet kaur

Pb 10 HY 0822

Sub : Claim Number MOT 13291764,
Ref : Insurance Policy Number 3001/[protected]/00/000,
Vehicle Type : Toyata Glaza
Vehicle Number : UP 14 FA 7656

car admitted in Sunny Toyota, Faizabad Road Lko on 14 February night by RSA.

RSA charged 6500/- for his service, which should be free, Reimbursement require.

even after 25 days car still not repaired, we are having losses in business and paying in taxi.
Reimbursement of taxi expanses require,
Service vehicle is required in replacement,
if car is in major loss, new vehicle should be provided.

Dear Sir,

I have imported my Toyota Highlander Hybrid 2022 from UAE to Azerbaijan, and have driven it 1600 km only when the engine has crashed. The official center in Baku has detected the breakage of the connecting rod in the engine. Despite the warranty, the official dealer asks the full payment of repair. my car is covered by the limited warranty and I think I can benefit in Azerbaijan (through official dealer) of the warranty on this car made in USA, sold in Dubai and imported in Azerbaijan

Thanks for your feedback
VIN of the car is 5TDLB3CH1NS099393

I have booked an INNOVA CRYSTA ZX(O) AT on 25/07/2022 with their dealer M/s Coimbatore Anamallais Agencies Pvt Ltd. coimbatore-104, Tamil Nadu with booking receipt no 4161.

On 30 Aug 2022 TKM has informed in press release stating the bookings of Innova crysta is stopped & also accepted to supply already booked vehicles with the dealers.

To my surprise no booking allotments were made & upon enquiry dealer offered a low variant that too manual which was not accepted by me because based on the booking confirmation of my above booking i have just sold my innova crysta 2.4 v purchased on 6/2/2021 just ran 14000 km.

My complaint to TKM Customer care had no response & the same was reforwarded to the same dealer whom i was complaining.
I Presume the customer care system is inadequate or the do it volunterely??

Dealer declared no Diesel vehicles will be supplied by TKM and requested for changing my booking to TOYOTA HYCROSS with priority commitment on delivery.
Based on their commitment i have changed my booking to newly launched HYCROSS .
Even the second batch received at dealer premises were allocated to others as per dealers choice.

can i file a consumer complaint??
enclosed my booking details/coversion letter/TKM press release

In 24000 of my Toyota crista I had to service dealerships for DPF ISSUES. THERE is a fundamental problem. Please ressove immediately.

Toyota Executive fixed car in insurance but painted the front bumper charging me extra money when I explicitly told him not to. The extra charges paid he said were filing insurances (4500) - but when I called the insurance company they said the filing charges are only 1-2k. He also said the total amount I'm paying (6266) includes fixing of both lights outside of insurance. But one light was not fixed.

Basically outside of insurance he fixed what he wanted to and not what I wanted to and was paying for and then lied about the charges.

The paint on front bumper was also from the accident and should have anyways been covered by insurance.

I have booked Toyota Hyryder (Variant- neodrive, G, manual, Black colour) on 25th July 2022 from Rajesh toyota, Jaipur (Rajasthan) and I have not received any confirmation for delivery from the dealer yet. Dealer and their sales team is saying that they do not know even if they will get the vehicle in next 2-3 months as of 16 Feb'2022.

They are saying the delay is from Toyota which is not manufacturing any neodrive/mild hybrid vehicles.

Have booked toyota hyryder base model with sharayu toyota Aurangabad on 4 Nov 2022 with commitment of car delivery in the month of Dec 2022. After confirmation of dealer I have booked the car till now I didn't get any clear answer for that. On what basis dealer are accepting bookings and now telling answers that company not telling anything about deliveries, quality check etc. My 2 month waiting period is already over and 4 th month almost to end. There is no answer from anyone till now. All other upper models are avaliable but not this base model.
What policy company is using with customer to force them to modify the booking with upper model? If company dont want to sell its base models then why they have introduced it ? It is very unethical... This is worst experience with Toyota. Please let me know the status and deliver car as early as possible

I going to complain my headlamp issues...and they told me 3 to 4 days soo drop that week and again going to ask headlight...they are noticed my enquiry as on update...This is worst ever in toyata services...This is the way you satisfied me..Why my enquiry is update in my service profile...If incase i have accident on same side how i can claim my amount
I NEED CLEAR THIS
moile no:[protected]
name :RUBAN

I booked a Hyryder in Dec -22 and we finally planned to cancel booking due to long waiting time.

Now, we are being taken for a ride while 2e are asking for our rightful due. Galaxy Toyota claims that the amount willbe refunded in 30 working days time as per their company policy.

This wasn't appraised to me in any form or forum till date and such long refund times are unjustified and uncalled for especially in...

To Toyota

You have been a reputed company and I admire that.
I have been a customer of of Maruti from last 10-15 years but for the first time I planned to move to Toyota as I have to purchase a new car. So I booked Hyryder E model in the month of July from Uttam Toyota – Noida.
Attached is the booking receipt for your reference. I was promised (verbally) to deliver the car before the year 2022 end. I requested...

My innova crysta got delivered on 14 th November 2022, But dealer( Nippon Toyota, muvattupuzha, Kerala) gave me extended warranty 45 days less, ie only till September 2027. I am losing 45 days extended warranty evenafter payment of full amount for it. Dealers explanation is not satisfactory ( they are telling, it's regarding their some issues). I complained to Toyota, now 2 weeks passed... No resolution yet. This is the so called Toyota customer care. Pathetic ... My previous cars were from maruti... It was far better...

Hello Mr. Hemant Rastogi,

* Myself Manogaran Adilingam have availed loan services for my vehicle Toyota Etios VXD from the year 2017 to 2022.

* Recently my loan has got closed and I was waiting for the NOC but unfortunately i did not receive it. Upon calling the customer service of Toyota financial services they said i have pending cheque bounce charges and late payment charges.

* Auto Debit was enabled to my loan account and it was trying to take money from my account but i have made the payment manually as there is a problem in payment gateway everytime. As a genuine customer i have paid all the EMIs on time without fail and everytime whenever the agent visits my place i have paid excess amount to close the loan faster.
As my monthly due is INR 12, 260 but i have a extra amount of 740 in total i have paid INR 13, 000 for the past 2 years. It is not adjusted in my loan amount.

* Recently I contacted Toyota Financial Services customer care to waive off my extra charges as I'm planning to buy a new vehicle Toyota Fortuner Legender. But the way they responded is totally unacceptable and agent is just threatening me to pay the extra charges multiple times visiting my home.

I want you to kindly waive off my all extra charges as i have paid the EMIs on time to your agent.

I have provided with my details below :

Name : Manogaran Adilingam
LAN : NPON1113701
D.O.B :[protected]
Mobile No. [protected]
Vehicle no. PY-05-D-1010

Thank You.