Toyota Complaints & Reviews

I Never seen such a poor service mayapuri thirty six toyota service center they are spoiling the name of Toyota. We have given the car to service center on 18 Sept 2022. They have generated the insurance invoice and settle with insurance team but till now my vehicle didnt deivered Now they are saying that the parts have been ordered and will come on 19th November 2022 and it is also expected they were saying the parts are not available yet. Why didn't you order the parts earlier? Why is it taking so long for the parts to arrive? They had committed work will be done in 3 weeks but it is about to be 2 months and the work did not happen. Look, how irresponsible they are, such unprofessionalism. When I asked him / her the exact time in the written, when the parts would come, then they said that it will come on November 19 or before that you were kept on lying that parts would come in 2-3 days. I am truly frustrated . It is getting hectic for me to compromise my work and following you everyday and visit to see how much work done but everyday they tells lie . Each of their executives do different talks they dont know whats the updates of my vehicle.

If my vehicle is not in a good condition then why they share mail and text messages for survey how your vehicle’s body paint work done in your vehicle if my vehicle is not ready they update this in his system wrong updates wrong commitments they say

I want strict legal action behind this and change my service center i want my car in OKHLA and deliver on urgent basis GALAXY TOYOTA OR IN MOHAN COOPERATIVE

I met and accident on 9th July and registered a claim on 27th July, my car is at the garage from 25th July, 2022. But as per the surveyor (Abhinov Dubey) we have to claim for total damages though it was happened in a single accident. After a week time another Surveyor Mr Javed (Outsourcing agency) came for survey, I have given all documents as per requirements on 16th Aug.22 but He is asking us to pay for some money for settlement of claim early, and not co-operating at all including ICICI Lombard Managers. I've zero depreciation insurance with RTI and paid a good amount while buying this vehicle from agency. As per Toyota Dealer, agreement with ICICI Lombard for better service to your customers. Why in the first place the entire process is so much flawed? I can’t contact anybody when your surveyor is stupid money seeking person, after one month time I called customer service multiple times and they are saying they are just the middleman and can’t tell much details on the claim. Also called to Mr Abhinov Dubey ICICI Lombard in several time but I never been received update or progress from his side
Now the situation is I don’t have any information on the recent status, when I called than He is saying that payment will get in next week. I don’t know why ICICI strategically made this happen to pass so many days without doing anything and torture customers while in claim. But they are very attentive and reachable while buying the insurance. Its not at all expected from ICICI. I need this to be resolved immediately. I am not expecting from ICICI Lombard and also damaging image of Toyota’s Customers

I bought innova crysta last two months with my friend. On the day of purchase, the footstep was installed for 16000 rupees, but it has not been used till date. Footstep is an item found by the company just to buy our cash in hand..., ...

Had bought Innova Crysta in Dec 2021. Overall performance of the car is really good.
Recently, found the ac knobs both the units temperature setting and fan speed setting knobs wear out on the Circumferential area.
When reported to Service center Lanson Toyota in Pallikarnai Chennai, they claimed that there is no warranty for plastic parts. Also the child part is not available and the entire unit has to be replaced at changeable basis.
This is approx 28K.
First of all how this can get damaged when there is no force applied on these.
Even its damaged, how can there be no child part availability
Its completely unexpected from Toyota.

Hi!
Need your intervention to resolve UC booking cancelling amount not paid by the dealer as committed and now its delayed more than 9 months to date. Local dealer Leela Krishna Toyota Vizag closed now, Hereafter I, contacted Customer care, provided contact persons not even lifting our calls.

CC representatives provides following contact numbers to get resolve subject issue:

1.Madhusudan -[protected] - he is not responding since longtime.
2.Chandramouli-[protected] - he said not dealing this kind of subjects.

Finally, I am exhausted in contacting them since January 2022 and wrote to you, for the need full help on subject refund.

Your prompt reply on subject matters highly appreciated.

Dealer details:
Leela Krishna, Totyota - Currently closed
Booking Order Form SL :[protected]
Amount Paid: 50, 000Rs
Booking Date: 08.01.2022
Date of cancellation 18.01.2022

Best Regards,
Murthy
Local[protected] T.Ramakrishna)
Intl:[protected]Whats app)

Purchase Address : Plot No. 10, Opp. Sector-14, Mehrauli Rd, Industrial Development Area, Sector 16, Gurugram, Haryana 122006

Dea Sir
My Car With Chassis Number : MA3PYGJISNH988025 Engine Number : K15BN4301602 Which Was Purchase Your Dealer Name Manoj Kumar Lohia And Address on 211 2nd Floor Sushant Tower Shushant Lok Phase 2 Sector 56 Gurugram Haryana 122011 on Purchase Date : 03-9-22 Unfortunately that Car Head on accident on 17-9-22 Sine The if is in Your Workshop in Sector 18 Gurugram the Service Advisory Superviser Name is Kishan has Informed is That We Dont Have Any Part Not Available we cant give you a Date by Wehiclewill be Repaired

I Request You to please Keep the car

Manoj Kumar Lohia
Cont : [protected]

Thanking You

Dea Sir
My Car With Chassis Number : MA3PYGJISNH988025 Engine Number : K15BN4301602 Which Was Purchase Your Dealer Name Manoj Kumar Lohia And Address on 211 2nd Floor Sushant Tower Shushant Lok Phase 2 Sector 56 Gurugram Haryana 122011 on Purchase Date : 03-9-22 Unfortunately that Car Head on accident on 17-9-22 Sine The if is in Your Workshop in Sector 18 Gurugram the Service Advisory Superviser Name is Kishan has Informed is That We Dont Have Any Part Not Available we cant give you a Date by Wehiclewill be Repaired

I Request You to please Keep the car

Manoj Kumar Lohia
Cont : [protected]

Thanking You

Hi Team

My uncle/relative booked an Innova Crysta VX model with BJS Motors Private Limited (dealer of Toyota cars Hospet 583201 )on 27 July by paying INR 25, 001.00.
We received the receipt voucher 4324 from BJS dated 27 July 2022. Attached is a copy for reference.
Now, the dealer is denying the delivery of the vehicle.
Kindly look into this matter and help us with delivering the vehicle As soon as possible.

Hi!
Need your intervention to resolve UC booking cancelling amount not paid by the dealer as committed and now its delayed more than 9 months to date. Local dealer Leela Krishna Toyota Vizag closed now, Hereafter I, contacted Customer care, provided contact persons not even lifting our calls. Finally, I am exhausted in contacting them since January 2022 and wrote to you, for the need full help on subject refund.

Your prompt reply on subject matters highly appreciated.

Dealer details:
Leela Krishna, Totyota - Currently closed
Booking Order Form SL :[protected]
Amount Paid: 50, 000Rs
Booking Date: 08.01.2022
Date of cancellation 18.01.2022

Best Regards,
Murthy
Local[protected] T.Ramakrishna)
Intl:[protected]Whats app)

Hi, iam Sandeep Reddy from Hyderabad. Planned to purchase Innova crysta diesel on starting of this year and booked a vehicle in warangal Kakatiya showroom on july month they assured delivery in 1st week of October so I made everything regarding car finance with banks. Now they keep calling and asking me to cancel my booking. How can it possible ? Im waiting from 3 months for vehicle . Now shall i go for legal complaint on showroom and company. Please resolve my issue.

मी ईनोवा क्सिस्टा गाड़ी बुक करून आज 4 महीने होत येत आहेत तरी सुध्दा अता पर्यत मला गडी देत नाहीत तर आता मला काय करता येईल..

This is with reference to my purchase of Innova Crysta Z variant in 2021, ownership less than 18 months, 20k kms clocked.
My 17 inch alloys are imbalanced in less than 2 years and the tyres have lumps. This makes me question the product and the brand altogether. Is Toyota really reliable? Is Innova Crysta really made like a tank and built to last? After paying 6-7 lacs premium over the G variant, which has more reliable set of Alloys and wheels for Indian roads, Toyota still has the courage to give less reliable treatment to customers buying higher variant. Within 2 years, they want you to shell out Rs. 1-1.5 Lacs further to replace your alloys and wheels. Providing set of wheels, not suitable for Indian roads is a Manufacturing ERROR altogether. I’ve used Maruti and Honda cars extensively for over a decade and never had this alloy imbalance or tyre lumping issue. A company who is getting frequent complaints regarding 17 inch alloys since many years now (can be read in many forums) has no courtesy to admit it, nor provide any solution because the sales speaks. Seems like the high sales makes the company over confident about the product. I appeal to provide me a replacement of alloys and tyres to 16 inches.

Sir/Madam, I have purchased a car etios liva from the above mentioned dealer. His customer relation is very poor. 3 months back I visited their showroom for change of M.oil and some repairs of my car, but they asked me to visit in next month as the M.oil is not available with them. When I requested to repair my car as it is fully insured they again asked me to visit after 15 days as the parts are not available with them and have ordered for the same. The are always asking me to visit again and again there but nothing has been done till date. Last time I had a discussion with their General Manager who informed that they are having some issue with the State Sales Tax Department and asked me to visit in the first week of September. When I again visited they again said the parts (bumper) are still not available. Sir my car is running overdue of its M.oil change is gives shabby look with cracked bumpers. I have visited the showroom 15 times which cost fuel charge and my man-day charge more(Labor )than Rs.35000/-. It is requested to kindly direct the concerned to resolve my issue and compensate my loss of time and money. The staff posted there other than mechanics uses unparliamentary language and behaves rudely with customers . Regards, Tariq Ahmad Dar owner Car bearing No JK05G 8750 Contact No [protected], [protected] [protected]@gmail.com

Sir/Madam, I have purchased a car etios liva from the above mentioned dealer. His customer relation is very poor. 3 months back I visited their showroom for change of M.oil and some repairs of my car, but they asked me to visit in next month as the M.oil is not available with them. When I requested to repair my car as it is fully insured they again asked me to visit after 15 days as the parts are not available with them and have ordered for the same. The are always asking me to visit again and again there but nothing has been done till date. Last time I had a discussion with their General Manager who informed that they are having some issue with the State Sales Tax Department and asked me to visit in the first week of September. When I again visited they again said the parts (bumper) are still not available. Sir my car is running overdue of its M.oil change is gives shabby look with cracked bumpers. I have visited the showroom 15 times which cost fuel charge and my man-day charge more(Labor )than Rs.35000/-. It is requested to kindly direct the concerned to resolve my issue and compensate my loss of time and money. Regards, Tariq Ahmad Dar owner Car bearing No JK05G 8750 Chasis No. MBJK49BT[protected], Engine No. 1ND1A87431 Contact No [protected], [protected] [protected]@gmail.com

Facing tyre busting issue with new Innova crysta vehicle, already 2 tyres replaced within 2 months of purchase again pocket created with another tyre as per my internet research most of the customers having the same issue from the beginning, already i have called & complained about the same to Toyota but now they won't receive my calls.

I booked a Glanza V AMT 2022 Model on 11th June from Galaxy Toyota, Lajpat Nagar, New Delhi and on 11th July I decided to cancel the booking because now I didn't want to go for the Glanza so I reached out to my Sales Advisor to do the same. He asked me to write a letter so I did. After 2 weeks or so he told me that the documents were incomplete and there was a form missing so he asked me to provide it and I did. Then after almost 1 and a half months he told me that sir the file has went missing and I'll have to resend the file. At this time I was very frustrated but what could I do right? I told him to speed up the process. Now it's been 2 months and I've still not received any update about my refund. I took the delivery of my Honda City 5G on 19th August and it has also run 1000kms but I'm yet to receive my refund which I asked for in July. Even the Customer Care is pathetic. I told them the whole scenario but I've not received any information from them. In Toyota there is nothing good except the reliability of their Engines. I REPEAT, NOTHING ELSE IS GOOD. I'M NOT GOING TO BUY ANY TOYOTA CAR NOW THAT I'VE SEEN THEIR BEHAVIOUR.

I, Meppurathu Chacko Varghese, had purchased Toyota Urban Cruiser Premium AT through Nippon Toyota Kazhakootam showroom on August 4, 2022.

We were given a list of extra accessories to be fitted in the vehicle along with the price quoted by the showroom. Accordingly, we had paid Rs 59, 000 for the accessories needed through credit card. We were not given an invoice of our purchase then. When we checked Toyota iConnect today, an invoice amount of Rs 49, 000 for the accessories had been uploaded.

This complaint is in regards to the discrepancy in the invoice amount as well as the actual amount paid. A difference is also noted between the price quoted by the showroom as well as that given in the invoice. I would like a clarification regarding the same.

Anant toyota ... gwalior me Digamber naam ka manager hai... aaj jab maine unse msg par baat ki to unhone bahut hi battamizi se mujhe response kiya... aur mujhe bilkul yakeen nahi hua ke toyota ke showroom par is tarah ke battameez employee working hai.

Hi
I booked a diesel innova from jammu dealership by the name of Rajesh Sharma.Now they are not giving any proper response about my vehicle, however they are saying that diesel production has stopped.
If they were aware of this, how did they booked my car. Eventhough i registered complaint 2 times, none of the person has called me from the dealership.

Dear TOYOTA
The objective of writing the letter is to bring your attention towards the pathetic delivery service I experienced from your team. Let me sum up the backdrop of the incident.

I have done the test drive of Latest model Glanza 2022 from showroom ( Nippon Toyota, Nippon Motor Corporation Pvt. Ltd., , 317/9, Kozanchery Road, , Churulikkodu P. O., Pathanamthitta, Kerala, 689645) on April 25, 2022. Midhun & Jobin (Team Lead) were the ones who bought the car to my home for the test drive. They forced me to make the advance payment of Rs 11000/- on the very same day itself to have the booking priority and told a time period of 14 days and maximum of 25 days from the booking date for the delivery. Unfortunately, I was impressed by the way they showcased things and found to be so lenient with my conditions.

It was after a period of 1 month, I visited the showroom and enquired on the delivery. TL mr Jobin, and the same guy informed me that the car is getting allocated and it will be delivered soon without much delay. To my astonishment, I never received any proper updates. After I have done my booking while he was literally after me for booking. Going forward, he was not even giving any postive reply for me. Later I contacted the Team Lead, Jobin and requested for the earliest delivery and informed him that the car was booked on the onset of my brother in law’s marriage and delivery needs to be done before the marriage at any cost . Then I went to showroom with my Brother in law and showed them his wedding card to make them aware my requirement is genuine. And i spoke to mr Jobin and had an interaction with the Sales Head Mr Krishna kumar. I requested them to deliver the car before the wedding date (AUGUST 24 th) at any cost. Sale head promissed the delivery before the wedding date.
Each time they told like it will be allocated next week and so on it went on without having any outcome. Pissed up with the inordinate delay, I contacted Mr Krishna Kumar, detailed the whole issue. He also assured the earliest delivery. However not received any updates from their end. I used to contact them but always gave false assurances. And finally they told me like the delivery could happen only after 10-12 days from August 28th only. I have no words to describe the deplorable and diplomatic attitude of the showroom team.