Travel Triangle Complaints & Reviews

Sir,
I'm Anwar Hussain recently booked holiday package to Maldives from traveltriangle website.
The company details are given below:
Contact Person: Saurav Jha
Mobile:[protected]
Email:saurav.[protected]@traveltriangle.com,
[protected]@traveltriangle.com
Address:
Holiday Triangle Travel Private Limited
Plot No -29, 3rd & 4th Floor Dynamic House, Maruti Industrial Complex Sector 18,
Gurugram - 122015, Haryana
Website-traveltriangle.com/
At the time of booking I've paid instalment Rs20900 but after coming to know about the company and customer reviews, they've cheated so many customers without giving any refund. Now they're telling me as a cancellation charges the whole amount Rs 20900 will not refund me. They're doing cheating with people. Please initiate action against the company.

We were confirmed by our resort from Maldives that they have refunded our money for 2 night stay because of bad experience, now as we booked the holiday from travel triangle the money is stuck with travel triangle and they are not refunding it back to us and they are not responding to our mails and phone calls. Below are the list of people whom we were calling and mailing
(Yashika Grover, Stuti Gupta, Vikas Tiwari, Asghar Ali, Akshit Dharnia).
Raising this complaint to get my hard earned money back so hoping this compliant will really resolve my issue and keep my trust on the consumer forum complaints.

I had booked a package for Kashmir with TripId:790840 for 10 nights and 9 days from date 15 May 2020 to 24 May 2020. I had made an advance payment of 28, 200/- Rs on 4th Feb out of total - 96000/- Rs and the rest was to be paid in the following dates are 15, 19, 20 May, 2020. But due to the Corona virus, we were asked to postponed trip to next year(2021), Still the siutations are not back to normal. Therefore, we decided to go for Trip Cancellation. Now from the past four months i have been chasing the TravelTriangle agents and still my money amounting to 28, 200/- Rs has not been refunded back. I am attaching a screenshot of the payment made for reference.

Hi
My booking id 6661742

Name : Manikandan

My trip was booked in AirNWings via travel triangle site during the period 6-10th of April 2020, due to covid19 it got cancelled and credit note have been provided for cancelled amount. Now its been 2 years still not no response from AirnWings. I mailed both Travel triangle and AirNwings twice but still no response from them. My amount (55k) is stuck for more than 18months. Kindly help me out in getting my money back
Thank you

Respected sir,
I have booked my package for goa with Aeroplane Hospitality. From 4to 5 i stayed at nanu beach resort and on 6 th i was provided bay boutique hotel at calangute which is very low class, very low budget in the package of 31500/ +600 convenience charges. I demanded the same level hotel similar to nanu beach but these guys are cheaters and they convinced me that this hotel is of a same class but actually they are liers.u can check it yourself the categories of both the hotels. When i complained they did not change my room and offered another hotel penninsula beach resort which was even cheaper than this one. I'm not at all comfortable here and writing you email in the midnight at almost 2.08am.this is purely worsening the image of travel triangle.plz do needful and provide me another hotel which is similar to the hotel i demanded for.the room here is so small that i can not change clothes even. You can understand how bad it is to mention this here. But this is really disgusting when you are cheating a customer. Plz do needful and Make My experience better. Still here for 2 more days. Immediate action is required. My booking id is 8331238.
Thanks in adv.

Respected sir,
I have booked my package for goa with Aeroplane Hospitality. From 4to 5 nov 2021 i stayed at nanu beach resort and on 6 th i was provided bay boutique hotel at calangute which is very low class, very low budget in the package of 31500/ +600 convenience charges. I demanded the same level hotel similar to nanu beach but these guys are cheaters and they convinced me that this hotel is of a same class but actually they are liers.u can check it yourself the categories of both the hotels. When i complained they did not change my room and offered another hotel penninsula beach resort which was even cheaper than this one. I'm not at all comfortable here and writing you email in the midnight at almost 2.08am.this is purely worsening the image of travel triangle.plz do needful and provide me another hotel which is similar to the hotel i demanded for.the room here is so small that i can not change clothes even. You can understand how bad it is to mention this here. But this is really disgusting when you are cheating a customer. Plz do needful and Make My experience better. Still here for 1 more day. Immediate action is required. My booking id is 8331238.
Thanks in adv.

Show quoted text

Hello,
We were told by Travel triangle agent Mr Nonihal who works for Craft Holiday planners to pay the initial token amount of 10900 rupees assuring us that they have checked the availability of the rooms and booking will be confirmed as mentioned in the invoice.

After 5 days they updated us that the rooms are not available.

We are not willing to cancel our trip and would like to receive everything as mentioned in the invoice.

Or
Please refund our full amount.

My money of Rs 196700 has been blocked by Travel Triangle and Red letter holidays for almost 2 years. I have mailed almost infinite times regarding the refund.
Whenever I mail, Travel triangle representative refers to Red letter holidays and red letter representative does not reply and whenever she replies it is like a threatening statement. Is this the way to treat customers.
She is asking me to "Better contact the airlines". Why should I talk to airlines? I have booked my package through Travel triangle.
I am not borrowing money from you, I am just asking for my money back.

Hi, my original booking for Maldives was done somewhere around September'21. Due to COVID it got cancelled by the travel triangle team for which they gave us credit. Now we wanted to go on 25th November and was chasing tabish from past two months via whatsapp, calls etc and was getting continuous assurance that we would go but now at the last minute they say that all the resorts are booked and you cannot go. Because of this now we don't have enough time to book a trip for some other location as well. 25th November is our first anniversary and now just because of travel triangle irresponsible attitude and negligence towards customers sentiments and already paid money. I am highly disappointed. Subash Jha from travel triangle team is my manager and haven't received any output or seriousness from his end. Please connect me on [protected].

Hi, I just completed my 8 days and 7 nights trip in Sikkim with tourepedia. It was very ok type trip for us despite spending over 1 lakhs (excluding flight). I have booked my flights by myself and hotels also I have only demanded to book those hotels, so the only work which this travel agency need to do was my cab transportation from one place to another including sightseeing. I was very clear since beginning that I need a good driver becoz first of all I was traveling with a 6 year old kid and secondly no matter how good ur itinerary is, i[censored] will not get a good driver then ur whole trip will be disaster. I have communicated the same thing to the salesperson whose name is renuka and she has promised me that I will get the best driver. But I got 6 drivers in my 8 days trip and it was completely horrible experience. Many times we somehow managed to avoid any accident. Drivers were driving so rough that it made the trip so horrible for us. Despite being in such a heavenly place just becoz of the cab and driving thing it made so pathetic experience for us. Only one driver Mr Dasay was good and his car was also in good condition. He is also a very nice person but other than him tourepedia use to take cab from other travel agency and becoz of that no body performs his duty properly. Our tour coordinator Mr Bharat is least bothered about customer's problem. He is just behind the money. I will also not do any booking with travel triangle in the future becoz they r not keeping registered or local travel agency for tour. Tourepedia is not based at Sikkim, they r dependent on other travel agency for cabs in Sikkim. So i will definitely not recommend this agency for tour in Sikkim and specially not when u r planning a trip with family.

We have cancelled a trip that was booked for March 2020 because of coven lockdown. We have agreed on a refund amount this year and they haven't responded since then.

Maldives Trip, Trip id-7254833.

I have booked my Trip to Maldives in Feb 2020 & paid 2 installment amount of Rs 55, 000. Due to pandemic I was unable to travel & opted to cancellation & refund the amount in June2021. I have not received my refund still & there is no response to my Emails & calls from Travel Triangle.

I had Booked a trip under booking Id 8160622 with travel triangle . They offered me the package for Rs 1.95 lakhs and then took advance of 26915 on 7th Sept 2021.
This package rate is the rate i could also get at popular sites like booking.com.
They told you will get hotel vouchers within 72 hours. I did not receive any travel vouchers after 72 hours i check so the agent told me that i will get back soon and he delayed for another 10 days. and then after 14 days of payment they told me that they cannot honor the booking because the cost has gone up and they will not be able to book.
I tried contacting Puneet bhambrah, he told his boss is not in office and he even started not picking the calls.
I called customer care and they said Puneet is available but is deliberately not picking up my call.
Travel triangle Nitesh acknowledged the Poor Service and trouble caused but says Travel triangle is not liable for any damages

Now after 17-18 days now when i booked the package though a different travel agency it cost me 50 thousand more for the exact same package.

They are even not returning the Entire money they just are returning 25 and keeping the convenience Fees
I would like to get a compensation of 50 thousand rupees against my Loss. Please look into the matter.

We had booked a tour to turkey with White Rabbit holiday, Offbeat trippers through travel triangle in December 2019.Unfortunately because of the Covid 19 pandemic and the travel restrictions due to the international lockdowns and border shut downs the tour was postponed from Sept 2020 to the next available date. In fen 2021 Travel Triangle gave us 2 options, option one being forfeit 30% of the total tour cost as cancellation fees or travel within 3 months or lose the entire money. As travel restrictions were still in place none of the options were accepted by us and now the tour company is emailing stating entire money will be forfeited and that they are closing the case. This is a clear case of Fraud by the tour agency involved with Travel Triangle supporting the same.
Need a fair solution for this.

In late august 2021, i have booked a maldives tour from travel triangle. And after a week of payment for first instalment, crafts holiday agent called up and told us that the hotel is fully booked and we cannot book it.
They informed us about this after a week.
When i asked for full refund they said that only 50% payment is refundable.
I haven’t paid them for discussion of the hotels.
They are not paying the full amount when the issue is at there end. If i would have cancelled it, i would have not asked for any refund. But when they are not able to book the hotel even after the payment, they should refund full amount.
After continuous follow up, they are still not replying to any of the mails.
Moreover, just before a week when the travel was schedule, agent called up and said that the rooms are available but at very high cost. Please confirm the booking as the previous offer was only for August month. I have completed the payment on 29th August. If the booking deal was till August, then how the resort is not booked and before a week of travel, resort is available but at higher cost.
Now travel triangle is not giving refund nor booking the resort even when the resort is available

We have booked kanyakumari trip from travel triangle agency with help of ky holidays . At the booking time we have paid advance amount of rs.2000/- the advance amount has been not settled till date due to covid19 issue the trip was cancelled from agency.

Your intervention required on this.

Neccessary supporting documents contact details attached for photos.

The holiday booking was cancelled due to Covid, and I was promised refund of over 2L after a hefty cancellation charge of 80k. Out of my 3.6 lakh booking.

It's been 1.5 years and no one is responding. Travel triangle now wants me fight legal cases directly with the agent and they won't support. Agent claims to have settled with Travel triangle and that I should talk to Travel triangle directly.

Both are making me wait and run in circles without providing any proper reply or refund.

We had booked Thailand tour with this company in February 2019… they were recommended by your website… they were Outbound Tours from Jaipur

We cancelled the tour on their recommendation as there were COVID cases in Thailand and we were travelling with infant

At the time of cancellation they said we will get whole refund as Thai Air was giving refund due to developing COVID situation.. we are in constant touch with them

They are not refunding our amount ..Pending amount is Rs 2 Lacs … please help

Trip ID 6264358: Travel cancelled due to lockdown. My money is stuck with Travel triangle for more than 1.5 years. I have been continuously writing to you to give me back the refund. No body replies to mail, if you reply you refer to Red letter holiday and they dont reply.
No body is ready to solve the issue.
Kindly give me back the money at the earliest.

Company Name: Kesia Holiday

I Have Booked My Flights Through Kesia Holidays, That Flight Has Been Cancelled And They Refunded The Amount To Kesia Holidays. But Still They Are Not Transferring The Amount To Me. Its Been More Than 1 Year.

I had booked our trip for last year March 2020 then pandemic hit and lockdown started . Now this was not normal circumstances so I asked for refund but they right away denied saying as per policy no cancellation possible.

Therefore firstly TRIP was postponed to June 2020 but when it was not possible then they forced to take me package voucher of 161700/- valid till march 2021.

In January 2021 around 15th I asked for my travel to schedule on Feb 18th 2021, but travel agency said there is no availability in February 2021 (now that’s not my side of problem ) and asked me to travel in march (like I have to do what travel agency will tell me) not with my convenience. Since we didn't have any leaves in march so could not travel .

As we all know second wave of pandemic hit on april 2021 so no further plan could make out. Therefore validity extended till 31st October 2021.

Latest story:
My package was 3 nights 2 days,
ROOM TYPE - 01 NIGHT DELUXE BEACH VILLA WITH JACUZZI + 02 NIGHTS WATER VILLA, MEAL PLAN - ALL IN.

Now I asked my travel partner to arrange schedule on 18th to 21st oct but they are saying I have to pay additional 1100usd (90k inr) for same deal to pay to resort to get the same above package . Since that's not at all possible from my side to pay more I asked for refund but they are saying resort will deduct 900usd (approx. 60% around 72000/-)

Now I am losing a lot of money on both ways. I didn't not receive any kind of service yet.

As we know the pandemic situation was not created by me or by anyone, it was natural so this should have been considered special case and not try to use this as leverage to exploit customer.

I already lost time and money, basically I am the only looser in whole situation as all of travel, partner, resort, transport got their share without providing any service.

Most of all If you place for new travel request every executive in travel traingle is ready to call you, help you but when you want your concern to be heard no one picking up call and reverting emails.