TTK Prestige Complaints & Reviews

I have purchased 3 burner silver gas stove on sep 2020, we having warranty until sep 2022. I am not satisfied after buying it due to the metal quality not good when compared to my old gas stove and also when burner flame ON spill tray color changed due to heat in the first time itself because of it is too close to burner and the middle burner not having convenient space to use. Design not perfect, after informing this to the shop owner and asked him to take this back on day of purchased he refused to take back and he raised complaint for it and the technician came with big spill tray and replaced it, without full satisfaction we started using.
In 6 months when we reduce Knob to Sim it turned off. Some times we feel gas leakage smell while using and even turned off. We check fully is that leaking near tube joint to stove or gas but can't found. So we leaved that smell due to turn on.

In this month after cooking we turned off all 3 gas stove and we are near the kitchen, heard a burn sound and went to kitchen, we are shocked that the last Knob is fired even all the burners are OFF. So turned off the gas cylinder fast. Thank God that we are near kitchen, nothing happen seriously .

We trusted brand PRESTIGE and buyed the product but now so afraid to use and recommand.

So we raised compliant, they sent technician to repair but we not like to service it, in a year it leaking gas and making life dangerous. Even after service how sure that it can't happen again.
We have talked with vel agency( place we purchased), sales manager, technician, customer support but no solution satisfied us.
Tried calling trichy Sales and service manager by getting number from agency but no solution, now they not attending call and no response.
When issue with product everyone is avoiding, not giving solution, it leading to not trust the company.

We don't like to use this gas stove again by service it, because gas leakage may cause life danger. Kindly refund the amount.

Will you able to give guarrenty that same issue will not happen again when service?

Compliant number for your ref: 77392, 77702, TIRU2456398.

I bought PRESTIGE ROTIMAKER from PRESTIGE SHOWROOM MALAKPET on Dec 25, 2021 and called for a demo. Demo assistant visited my place on Jan 1st 2022 and he was unable to make proper roti’s and he raised a complaint to customer service regarding the faulty product. I raised a complaint too and I was told to visit SERVICE CENTRE in CHAITANYAPURI to return/exchange the product by the customer service. I even called the MALAKPET SHOWROOM where I purchased the product and explained my issue and he even asked me to visit service centre.
I visited the service center in CHAITANYAPURI on 4th January, 2022 and they said that they cannot do anything regarding this issue. I called customer service again and they told me to visit LAKDIKAPUL branch. I was wasting my time and running around different branches to return this product and nobody is responding properly. Even LAKDIKAPUL head office branch is not providing me any solution now. Now whenever I call the customer service, they’re saying that there is no complaint taken from me and they left me on hold for hours and finally the escalation team said that they cannot do anything regarding the issue and asked me to visit the PRESTIGE SHOWROOM where I purchased the product, and the customer service mentioned that PRESTIGE doesn’t have any return/replacement/exchange. But I’ve a bill mentioning that RETURN/REPLACEMENT can be done within 30 days. Now I’m stuck with a faulty product and lost my money and time too.

My only concern is to issue my refund for the faulty product

I ordered magic mop on 22nd Dec . My order number is 198754. delivery within 24 hrs. But till now I didn't receive the product. Why delay?when I will get my product?...

Hi, I purchased the Prestige Svachh Gas Stove GTSV-03 on 14th Nov 2021, After installing we found that one of the burners when it is simmed it gets turned off, which is dangerous. Called the customer care and service person came without spare part, he took photo of my warranty card and went off and has not turned up till now. I called three to four time to customer care but only assurances I'm getting and no service. Request to look into the same and help in getting the same reolved since this is life threatening issue

Thanks & Regards
Sunil Valson
[protected]

I had purchased "TKK PRESTIGE ELECTRIC KETTEL PKSS1.0" from CSD store URC-SAF kanpur on 26Feb 2021.
As we plugged in and start to boil the water within 30-40 sec the bottom plastic part start flaming and melting.
We try try to place online complain on portal also to CC number, "they said that its small size product we can not lodge/file complain for this. and you have to visit the nearest service center address."
The address provided without contact details is not located on Google, and CCE do not have there service center contact number.
We discussed same with the CCE manger they also says the same line, " visit the service center, they don't have contact detail or visit Lucknow City service center as listed."

# no complain resistered.
# no support from CCE.
# the nearest service center address is not located on Google.
# NO CONTACT DETAIL OF NEAREST SERVICE CENTER.

Dear Customer, Your complaint no is HARY2050038. For assistance, please call our helpline[protected] or[protected]. TTK Prestige Ltd.
This message was received on 4th June this year. But none turned up till this date. Useless company and useless product. The product didn't work even for a minute.

Hi Sir/Mam,
I recently brought prestige OTG for my home and I am not satisfied with the product functioning. I raised a complaint on November 25th and the customer service person told within 48 hours a technical person will reach. There was no response by any technical person and I again called the customer service to book a complaint again. They never took it as a serious concern. Then I reached out to Sathya Agency where I brought the product and shared the issue. The concern person from Sathya told they will take care and ask prestige person to solve my issue. Again there was no response from their end. Again I called customer service and ask for the local service centre number, where my complaint has been sent. They have given Mr.Manikandan, the regional service centre in Kodambakkam, Chennai and never responded properly to my complaint. Daily I used to call him and he will say tomorrow I will come, but till now no response from his side. Finally I came to know, the entire service from prestige was totally waste. They do not have proper person to sort out consumer concerns. For the past 15 days I was following all of them and finally I am disappointed to your service. I have purchased various other brands like LG, Samsung, Whirlpool but when comparing them prestige is the worst products and zero customer service. As per your norms while registering complaint a technician should reach us within 48 hours, but it takes 15 days and still I am following the people and begging them to come. I am here by declare that henceforth I will not purchase any product from prestige and atleast please take necessary action against Mr. Manikandan and his contact number - [protected]. This is prestige deal a customer. Very poor customer service. I am totally disappointed. Need to take action against this person and the customer service person. I will reach out to consumer court regarding this issue.

I recently brought prestige OTG for my home and I am not satisfied with the product functioning. I raised a complaint on November 25th and the customer service person told within 48 hours a technical person will reach. There was no response by any technical person and I again called the customer service to book a complaint again. They never took it as a serious concern. Then I reached out to Sathya Agency where I brought the product and shared...

I bought a Prestige Omega Deluxe Granite Pan on 15/10/2021 and while using 1st time only, the food which we cook on this pan taste so bitter(BAD) so we again tried 2-3 times but the result was same, the food taste the same way as it taste before(bitter).So we connected with customer care (Banglore) they helped us by giving nearest ''Prestige authorized service center''(DADAR).After reaching there they heard our complaint and they contacted at ''Goregaon prestige office''.A prestige Engineer from goregaon got to know our complaint but we didn't get our satisfied result, he told that it wont be exchange or replaced.His output was like that it was our(customers) fault for getting bitter taste.He told that it was our fault only.He suggested to use readymade batter from market but we have also experienced with the same result, so these was not the expectation we were looking for.
We also tried the same batter on different pan but it tasted so well (so good), it didn't taste the same way as it tasted on ''Prestige Omega Deluxe Granite Pan''.So basically fault is there in Prestige Deluxe granite pan.
So we urge you too look after our complaint and get our result by looking into it .
So please look into it ASAP.

I bought a Prestige omega granite cookware on 28/11/2021 and while usingnit for second time on 03/12/2021 I used the lid to cover pan and took it off after 5 mins kept lid aside and after a while the glass lid just automatically shattered! I was shocked as nevere have I heard glass shattering I was shocked! I contacted the customer customer care and they gave me a location and I went there as they prepared my Job card and told me they'll fix the issue by next day. Now the next day they call me up only to say that the Glass lid is NOT COVERED UNDER WARRANTY. which is nowhere mentioned on the WARRANTY CARD, nor did the dealer tell me also the Customer care guys had no clue about. It was all my waste of time, effort and money to run for a piece of glass lid only to be completely dissatisfied! The warranty policy is totally misleading from a reputed brand like Prestige! Totally not PRESTIGIOUS!

I bought Svach Deluxe Alpha 8L Pressure cooker from prestige show room. The induction base plate split open from the cooker body on the second day o[censored]se and detached completely on 3rd day.

I gave the product for warranty service at Prestige Service centre, T-nagar, Chennai on 30-October-2021. Complaint ref No. CHEN62296091

Later on Nov-06 I got sms on service completion, But they keep postponing to deliver the product when ever I call them.
I even mailed to customer care but still there is no response. It has been more than a month now with no update on the service status.

Cooker does not build pressure and the Weight Valve does not release pressure. As a result, every time I have tried cooking in the cooker, the food gets burnt. The cooker is new, purchased on 25th October 2021. It has hardly been used.

Product was not working after 14 days, many time we have complained to SNAPDEAL for product issue but still my issue not resolved.

Every time they are convinced to me we will arrange the product replacement through courier within 2 or 3 days, but no courier boys came to pick up product for replacement.

Message came from pick-up and next day Courier boys refused the same.

Poor quality of product, its only worked 14 days.

I have purchased a prestige company product from www.preetiworld.in site but the item has not been delivered.
Order I'd: 257890

I bought prestige electric rice cooker model : prwo 2.8-2 on 24.06.2020 at alekya enter enterprises in tadepallgudem, andhrapradesh .
Its aluminium pan getting damaged frequently . So far aluminum pan 2 nos used which i got along with cooker..
Recently when i given complaint on rice cooker not working problem service engineer replaced its heating element under warranty and recommended not to use old aluminum pan and asked me...

I bought a Prestige Electronic Gas lighter on 19.10.2021 through Amazon on payment of Rs.130.00. My order number[protected], invoice no QSC3_17282; invoice details TN-QSC[protected]. I bought this product going by the brand value of TTK Prestige even though gas lighters were available for as little as Rs.72.00. To my ill luck, I could use your lighter only for few days when it became dysfunctional. As I did not know where to complain, I had to wait till today.
Kindly let me know what is the recourse to me. Sending the product back to the company is not viable considering the cost of shipping the product.
My mobile number is [protected]

I have bought a prestige prime gas stove 10 months ago, within this period all the three Pan Support and burner rings are completely rusted and became so brittle to use.
The entire purpose of a gas stove is compromised within warranty period and Prestige is asking to pay for replacement for their quality issue. They have a very irresponsible customer service who even don't care to update on status of the complaints timely.

I am trying to get my cooktop under warranty repaired for 2 months but the service center guy is unable to do so. He comes after more than 10 days after repeated calling and goes back without repairing. Now he has stopped talking to us. I am tired enough to throw this garbage in dustbin. Please suggest what to do. Customer care guys are also not helping only giving false hopes.
[protected]

Registered a service complaint about the stove nearly 25 days ago. I'm really disappointed about customer care executives, they is no proper responses after calling they always say we get back to you soon.
After 10 days they assigned one person he asked me model no and photograph of the stove. I sent him details again no response from prestige. After the follow-up call, they are saying need two more days. Repeated reply needs two days. Today they asked me to speak to the head office we don't have parts currently.

Complaint no - HYDE2333949

Not working properly