TVS Motor Company Complaints & Reviews

I had purchased a TVS WEGO last year. The product was defective ( fuel indicator and signalling system not working) on the day of delivery Subsequently in the warranty period the scooter has failed several times and everytime some patchwork is done there on The company is refusing to reimburse my cost on the scooter Moreover the company sales person is trying to avoid the matter by stating that issue is because of non servicing whereas it has been serviced regularly

Dear Sir

I am writing this mail for the 2nd Time.Firstly i would like to thank you for the immediate response of the complaint given last time.But sorry to say this my problem has repeated once again.I had given my bike to VS Service Centre complaining vobling issue with the bike on 15th April 2014.Manager Permal said that there is a problem with Front Tyre and Front Tyre needs to be Changed.As per their insistence i told them to Change new Tyre and for the same i paid Rs.1450.00 for new tyre.Invoice Num 857 dated 28.04.2014.

25.04.2014 on friday showroom people called me and said bike is ready for deliver. I took the bike for test drive but my problem dint solve so i dint take my bike deliver and left it in the show room.Again show room people said that they will change the Front Wheel and they will deliver the vehicle on Monday.As promised they delivered the vehicle on Monday. I took vehicle for the test drive. But still my Problem dint solve.When i said the same thing to them they said there is a manufacturing defect in TVS Sports vehicle.Problem cant be solved.When i complained the same to Manager Permal he talked very Rudly stating that"you are not getting done bike service in our show room y we need to serve u he said".Since Baglur show room is very near to us we are getting service in Baglur Show room.When i called from my mobile he is disconnecting my call and when re receives he is telling me"Complaint to whomever u want i am least bothered"he said.I am having Extended Warranty for 5years.This time i am fed up of rude behaviour of your service people.So i dont have any other option other than going to consumer court r else my bike needs to be replaced.Buying bike from TVS and getting scoldings from you all
the time is not acceptable.The day 1st when i bought this bike till now i am facing this problem.I am unable to ride the bike.

Regards
Manjunath
[protected]

I had given my TVS Apache RTR 160 for service in Vemppampattu TVS showroom (Chennai) and I could find there are many problems which am facing right now that too I couldn't able to realize where's the fault in my bike (Faults : Huge vibration all over, Indicator is not working, Oil leakage and lots more. It was the second time given for service but still those problem contuining. Please do kindly assist me on this and find me a solution.

My bike is getting a lot of problem frm the very moment i took the bike, first suspension problem, and in the first servicing time, i complained for the handle vibration and sound problem and today they told to replace the parts by paying money, as today again i complained many problems like silencer missfire, horn not working, and suspension problem and brake sounds, even once the shockers were replaced by them, now also they are not working properly, today i am going to pay 900 rupess for the handle parts replacement, that is the racer bolt change, I need a full inspection on the bike, that i want not to get any further problem on this, Thank YOU Bike name: TVS APACHE RTR 160 RD Dealer _ TVS ARYA MOTORS Service center _ ARYA MOTORS Buying Date: August 31 2013 First complained: after 4 days till today.

Hi, I gave my Scooty Pep + for servicing on 22.04.2014, at SAI TVS JABALPUR .I got it back after servicing at 7 PM and after drviving just a few KMs, the engine ceased and the vehicle stopped mid way . After this when in the morning i asked the service Center to repair this, they are asking for Rs.5000 . This is very poor customer service and not expected out of TVS . Please help and let me know what can be done,

I was impressed about the design and features of your newly launched TVS Jupiter, so I decided to book one to replace my 10 years old Honda Activa. Even though I was happy with the service of Honda, I decided to go for your newly launched vehicle jupiter. I did book the vehicle of grey colour on the second week of February at one of your dealers, Koyas Automobiles, Calicut, Kerala and the deal was that the vehicle will be delivered after one month. So I waited for one month and on 12th of March I made the full payment for the vehicle. But they told me that the motorcycle is not available and I have to wait for one week. I expected the delivery on the next week, but all my expectations were in vain. Next week also I was informed to wait one more week. Now when it's two months after booking ( one month after full payment ) they are informing that the company has stopped the production of Jupiter to clear out the excess stock of some other scooter, I guess it's wego. I'm a mechanical engineer and I can understand the technical difficulties, but If there was a delay you guys would have informed me atleast after a month. How long I have to wait for your scooter...??? Is this the customer service you are providing...!!! Now I regret ma decision to be a TVS customer. If this is the service you are giving us before buying the scooter, then what should we have to expect when we have owned one... Don have any more expectations, I just want to know how long I have to wait for my Jupiter...

I want to share my experience with Ramsay TVS Velachery
I had booked a Jupiter on the 24th of Feb by paying 5000 rs as advance and was promised the vehicle in 20 days
After daily follow up and 35 days, today on the 31st of March, we were informed our booking is cancelled on the supposed delivery date by the Sales Manger Mr Stalin.
No reasons were given and we have wasted 35 days and i have refused to accept his cancellation.They have threatened us to either take back my advance or lose it as well.
Hopeless attitude by the staff in Velachery branch.

I visited to 'BINSAR TVS' for servicing my 'APACHE RTR 180'. It always provide me a worst service. My views about TVS converted into worst views. I never suggest anyone to buy TVS product from BINSAR AUTOMOBILES. ADRESS OF BINSAR TVS SERVICE CENTRE: 954-E, MAIN 100FT. ROAD, BABARPUR EXTN., SHAHDARA, DELHI-110032 IMPROVE ITS SERVICE OR CANCEL ITS AUTHORISATION TO MAINTAIN YOUR GOODWILL.

This is to inform you that the Tvs wego was worbling right from the firstday of purchase.the sevice personel are doing trial and error method.till today the scooter is wobbling.and to make matters worse the rear tye is geeting worn of on the right hand side.TVS
Wego Bearing Registration No GA-08/Q-3727.Engine no- OG4KC1433349 AND Chassis
No- MD626AG42C1K56959

Hi i brought a TVS STAR CITY 2 years back, after 7 months due to some issues the ignition coil for self start has breakdown, i couldnt get it fixed in the service center, the people in the service center are saying company didnt released the above said coil. After a hectic problem some mechanic repaired it and made it to work, but he mentioned you need to replace the coil with new one. But i didnt got that coil till now, i have searched in all the service centers in Hyderabad, but no use. Due to that coil fault till now i am not able to ride it properly. TVS company released the vehicle and didnt released its part. Each and every time i am facing with the coil, no one in the service center are feeling responsible for that. i have spent all about 20, 000/- till date to rectify it but no use. Please suggest me what to do. Please do the need full asap.

I purchased TVS star City 110ES from shelar automobiles Pune on 4th oct 2011. From the day I purchased the bike there were problems related to suspension. In the span of 6 months the parts of front suspension had to be replaced. There was problem of braking from the day 1 i purchased. They replaced the brake liners and said the issue is resolved but after 2 months again the same issue happened. Immediately there was oil leakage from head assembly. I paid 1500/- for the same but the problem is not yet resolved. I am trying to follow up but there is no response form TVS motors.The reason they specify is that i fill the petrol on Indian Oil Pump and that has caused the leakage. There are lacs of people who fill from indian oil so is there problem in Indian oil or in the bike. Now the syuspensions both front and rear has gone in such a dire state that there is no spring action remained in the suspensions. I have urged TVS to either resolve my problems or take back the vehicle and repay me the amount. I asked them for all the quality reports from shop floor where testing has been done but they are unable are produce those. I doubt whether they are checked thoroughly or not? Request you to please help me in getting justice.

As i purchased a new wego from shanti motors (himayathnagar) on november 1 2013 from 3rd day onwards it started giving problems like Bike getting pulled off to left side, automatically while driving, Total vibration and its headlights are not working, getting started after a long time with self start, the vehicle is getting automatically off while driving as it is too risky for us because as it gets off in the middle of the road there's a possibility of accident or collision from backside causing heavy loss for us and the one who comes from backside... many times i have approached the dealer he fixes the problem but it starts again from the very next day of fixing the problem i want my money back (62, 000)

Sir myself Mr. Subhash Kumar Majumdar from Raigarh (C.Garh), Sir i have purchased a scooter, model TVS JUPITER on dated 21/01/2014 from authorized dealer M/s. APARAJITA TVS at Raigarh. Sir from the date of purchase i.e. 21/01/2014 front panel of scooter is not fit with his another part of attachment so big gap is shown on the body. Sir not only the gap is matter for me actually due to not perfect fit with another attachment this is creating noise at the time of ridding (i thing noise cause is for vibration when vehicle run). Sir i have visit at service center today on dated 24/01/2014, the 3 different authorized service engineer are unable to resolve this problems & they spent more then 5 Hrs. to solve this problems. Sir finally they admit this panel is defective. Sir after the confirmation from Service engineer i have visit with manager of the Authorized Dealer & i request to him for change my vehicle, sir actually vehicle is brand new & it is run only 42 kilometer in 3 days but manager said me that once vehicle is sold we will not replace this. Sir i under stand which type of problems are made on replacement of vehicle, but sir what can i do now. Sir i have rights to put my words before the authority. Sir why i go with adjustment when i pay full amount as per the demand of sales manager. Sir all the Service engineers has opened the panel more then 10 time during the 6 hrs. time period with out proper care of vehicle, much of place on the panel are scratches, due to many time open & some clamp are damage. Sir i fell i am helpless so please lodge my complain & give me positive feedback. sir i want to know one thing that when all the product are ready for before the sale one or more then one quality controller have checked the product. Sir i want to know which type of duty or service provide by TVS company, if it is defective then it how can be out from market. TVS company are cheated with their customer. Sir this is my rights to know. Thanking you your's trully SUBHASH KUMAR MAJUMDAR RAIGARH, Mob. No. [protected]

I had purchased TVS wego from Kanak Automobiles, Panvel, Dist Raigad, Maharashtra on July-2013. Till Dec'2013 there was no problem. Recently it was happened that accelerator cable suddenly got free and vehicle was going on continuously. By luck I was traying to start when vehicle was on main stand so I could able to switch off the vehicle by pressing key immediately otherwise you could imagine what would be the situation if accelerator cable got trouble when the vehicle is running on road. There will be big accident for our precious life.

I wanted know that with the new vehicle how such accelerator cable getting problems. The run of vehicle just completed 1000 kms. I have shown this problem to authorised service centre at Belapur Navi Mumbai (Mob No.[protected] shivkumar) he says there is no problem. But i want to brought to the notice that there may be manufacture defects.

Kindly inform me what action will be taken by you for the above serious problem to newly purchased vehicle to avoid any serious happenings please.

I expect that TVS company is very reputed company and will definitely respect the genuine complaints.

Regards,

R D Gholap
B-205 Balaji CHS
Plot No.28, sector 42,
Nerul (Seawoods)
Navi Mumbai
Maharashtra
Mob [protected]
email - [protected]@gmail.com

Dear Sir/ Madam
This is to bring to your notice that I had bought a new Scooty pep+ from Pahal TVS delear situated, Bank Street, Plot No 5, Zone-II, Maharana Pratap Nagar, Bhopal, Madhya Pradesh 462011, Phone[protected] on 3rd December 2013. After 1 month of delivery dealer did not send my papers for registration of vehicle till the date of writing this mail even they did not issued insurance policy of the same. the behavior of employees are not good.
this position is not with me alone, so many people raised complaint regarding poor service of this dealer, so i think company should take some appropriate action to keep up the name of TVS.
Regards
Mukul Tripathi
[protected]

Dear sir, this is to inform you that i purchased tvs apache 180 rtr bike on 14/10/2012 from FARAKKA MOTORS NTPC MORE, NABARUN, FARKKA, MURSHIDABAD, WEST BENGAL. They took Rs 89200 which is more then that of the market price i.e. 86000 and promised me that u will get all the insurance and registration book in time i.e after 3 month and because of this they have charged me so. But as on today i.e. 27/12/2013 means after more then one year i haven't got my registration book after continuous requesting and begging them.Now they even have not receiving my call and totally ignoring me. so, kindly sir help me for the same. thanks you in cooperation, yours truly RAHUL KUMAR CHOUDHARY NTPC barh, patna (india) contact no- [protected]

I’m Prabakaran from Madurai, Tamilnadu. My bike TN 63 P 6150 Star City getting problem many times. we are done company service regularly at Sri Pandiyan TVS Madurai. But we are facing starting problem 4 times for last 2 months. Last month also we are facing same problem. we sent to Pandiyan TVS, Madurai, He take 4 days for rectifying that issue. He told Battery does not working you can change the battery, after that issue will not come. I’ll changed the battery, but yesterday on wards my did not started. Today morning on wards i called and inform to Sri Pandiyan TVS (Contact No:[protected] . he will not arrange the service. Kindly Help The Issue. Thanks & Regards Prabakaran.T [protected]

Purchased a tvs wego having engine no. 0g4fbc1179402
Chassi no.Md626ag45b1f75841
Sevice cuppon no. 777181
Inspite of contacting the dealer many times and getting services on required time vehicle is giving average of 30 kmpl instead of 60 kmpl as said by your dealer...Solve our problem because your dealer is unable to solve our this big problem.
We had already run the 4100 km by our wego
We are in heavy loss.If problem is not solved then we are compelled to go to court at your own risk and responsibility. Please please try to solve my problem my mob no is [protected] and e mail is [protected]@gmail.com

I am Mrs dipti mehta, I have purchased new tvs wego, on date 16/11/2011. Registration no. DN09 G 8748. From tvs authorized Roshan motors silvassa D&NH. After purchased from next day, we are facing starting problem. Lots of times problem attended by service center, they kept my wego for full night bettry charging but after second day of bettry charging, problem again continue two times bettry changed but problem is not solved. I have done all service (free & paied) on time at service center & every service time starting problem discussed but problem as it is ..lots of rs. I spent to solve the problem. Now I want to tvs company pl.resolve my problem.

Today on 14/12/2013, i submit my tvs scooty pep+ for paid service... your employee Mr.AMIT told me to give his name to salesperson of showroom becuase of my past complaints...when i told him that Amit send us for this service, owner do misbehave with us...they told us that scooty never repaired here...why you send this in our garage for service...your vehicle never repaired perfectly...what is the meaning of my purchase and paiying money to TVS!!!