TVS Motor Company Complaints & Reviews

my bike RTR 160 after travelling every 2 km shuts down..dis is happening 3 tym..1st tym when it happened spark plug was loose..so it was solved den..but nw its happening again n dis tym its nt spark plug problem..dont know what 2 do..its new version byk n i hv recently completed its servicing still der is problem..

Dear Sir, I purchased a phoenix on 28 Oct 13.After a few months o[censored]se I find a tapit noise that is still continuing after a repeat complaint .When I ask about that technisian says it will continue ! But you don't worry co. has a warantee
of 5 years.Break rubber is loosen and a bad noise is coming of that but the rubber is not available to the co.
Recently I, m getting 45 kms per liter but still not solved. I can expect at least 55 kms from a phoenix.

So can I expect a proper solution from your company ?


Thanks & regards
Bimal kr Ghosh
[protected]/[protected]

I own a tv apache 160
I gave my bike service couple of weeks back with triton hebbal, without any information, they kept my vehicle for 3 days and while receiving it, my major complaint of gear not coming to neutral not fixed.. When asked, they said, becuase of water its appearing, 2 to 3 days it will be fine.. Besides, my automatic start button not working but worked well before my service.. I have no idea .. Why they have to perform such poor service and i paid 1800 rupess for this service.. Can anyone help me to set this right..Suresh

Good morning Sir, Myself Loganathan.N. I have purchased RTR 180 ABS PEARL WHITE in your showroom Bharath TVS, Bharath Autos, 222-A3, Trichy Road, Palladam, Tiruppur On03.04.2014. I have paid full cash in hand. Amount paid receipt no 55936. After a month of purchasing the vehicle I started facing problems in abs brakes rear side. Continously noise was coming from rear brakes and even though I have applied brakes fully vehicle didn't stop. When I applied brake felt metal to metal contact. When I approached this showroom for first service on 23.04.2014 I explained them about the noise from backside brake and malfunctioning of rearbrakes. In the evening at 07.30 hrs they have called me and said bike is ready. When I took it brakes were ok. And still little noise was there. They said in abs models this noise will come. After 100 kms o[censored]sage again the same problem. And due to this problem I was about to die in road. Rear Brake is useless. I went back to showroom and told them about this. That day service engineer also visited in the showroom. Without looking in to the bike and try it he said problem is with brake pad and we will change it. In the evening they said they have changed brake pads and disc and like before they delivered it and after a single day same problem and noise level increased. I approached again on 19.05.2014. They took the bike in morning for service and they brought it to Tiruppur aryas showroom. In the evening called me and said it's abs problem and can claim in warranty. I have waited till26.05.2014 and got a call from the showroom to bring my bike. On 27.05.2014 morning took bike from me to the showroom. In the afternoon got a call from the showroom service center to check it as it's fitted already. I went to showroom for trial and took for the test drive. Brakes were less and saw the abs light was glowing . I tried to switch on the abs but couldn't. I informed them about the non functioning of abs. Replied they will look at it. Till yesterday evening they didn't deliver the bike and I'm fed up with your bike and the trouble I'm facing now. I loved RTR before and now it's giving me tension. I want my bike to be get ready else I want my money back. I have attached the scanned copy of receipt and invoice . Bike details; Maufacture date and year: 2/2014 Model: Apache RTR 180 ABS BSIII Engine No: AE6BE2003582 COLOR: Pearl White Chassis No: MD634NE60E2B10419 BIKE registration number number is TN 42 K 1300.

Hi
I Purchased a TVS WEGO on 4th April'14 from authorised dealer of TVS SAI Motors which is at chand
kheda, i already complaint in TVS before one month that i have not received the number for wego but there is no solution from TVS motors.

My Mobile number is [protected] (Amit Arya)

Hello Sir/Madam Hereby we wish to conform we have bought a TVS APACHE RTR 160 from BHARATH TVS SHOWROOM, TIRUVARUR in tamilnadu on April 2013.My vehicle running in 13000km.Problems started in second service.1st problem bike sound totally changed in original sound. 2nd one is Oil lekage from sparking plug.Now engine bore is full damaged.and bike sound is totally changed.The same complaints again and again we faced.And then no responsible in the showroom.Kindly rectify the above complaints and do the re service can possible.Please take the action and do the needful. My email id Is [protected]@gmail.com Cell:[protected]

Hi, This Is a Complaint ( Serious) This to Inform to TVS Motors Service, Immediate Strong Action on Bike for the problems., Matter: I been giving Bike 180 RTR to for the Service to Matrix Thaverekere Bangalore from the 3 services.Bought OCt 2013 But they are very Supportive but Evey time My bike one or the other Parts Are getting Problem... Evey service later Am finding problem like KM wheel reader not working( Km not reading) Break Light Not Working Again This Talem behind light Not working... Is this Products are from China? I Liked TVS Just Bze of All Products are Prepared by TVS. BUT I am FOOL to buy TVS Any motors Today because i don't have Trust on Any of your Products Items. I only used this Bike TVS Apache 180 RTR for 6 months And am Facing Lot's of problem in it... I always shall run to your Matrix Service Center ... this really Fed up of this TVS I feel like not professional items as well company... To my friends I will Never tell them to Buy TVS MOTOR since this kind of problem Keep Happening in a New Bike Apache 180 RTR.. I wanted to Keep TVS Apache for 20 Years But It is not even come for 5 Months... For what reason i shall bought.. I would have Bought Some other Good Bike from Other Companies In demand... This Bike Has truly No life ... I feel Like Just Burn it of Instead burning my additional money for repair.. till two Years Warranty u will Help but later from after Two Years to another a year time I shall Keep Spending my money additionally and again buy your China products( items) to bike and keep my in in a month 15 days for Service only for repair ? again same problem will keep raising... within 6 months Time i faced so much problem and after a years how much time shall i count going for repair? i feel like i would have bought some 18, 000 second hand bike and could have compared to this Apache bike 180 RTR. I need Solution this problem as soon Or else i will Publish this to All my Facebook Friends or Public e this in Google. Stop Chain products in TVS. ( I don't feel that love of racing keeping this type of problem) Thanks. Francis. KA 01 HC 8125

I S.AshokKumar (S/O) T. Soundarrajan from Porur, Chennai. I Purchased TVS Apache 180from Goodwill Automotive, Annanagar on 26.07.11 bearing Engine no AE6GB2001437 chassisno MD634NE63B2G01496.I registered my vehicle in RTO(South-West) Chennai-92.Registration number of my vehicle is TN10AD4014.I was very much happy withthe performance of the Vehicle from the purchase.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> As I amresiding at Porur, I used to service my vehicle at Laxmi automobile, Porur.I gavemy vehicle service on 20.01.14 at 9.00AM wide JC no 6040 and I advised to takeback my vehicle on the same evening 6.00PM.I have received the call from theservice centre around 2.00PM and stating that the My Vehicle met an minoraccident during test ride.Mr.Sinivasan Owner of Laxmi Automobiles requested usto provide RC book and Insurance to clear the vehicle from Kattupakkam police station.I logged the complaint call to TVS through toll free number. I was contacted byMr.Velmurgan, TVS Motors and advice me to provide the documents as per thedealer request. Both have promised me that they will take the responsibilityand will not put any trouble on me. I gave my documents as per Mr. Velmuruganadvice. I came toknow from Police station that it was major accident and two persons injured badly.When I saw the vehicle, it was in bad shape. Seeing the condition of myvehicle, I refused to take back my vehicle. Mr. Srinivasan promised me that hewill replace all the parts which was damaged during this accident at free ofcost. He will take care of the police formalities on his own. I informed thisentire incident to Mr. Velmurugan who contacted me on behalf of TVS Motors. Afterseveral follow-ups, I got call from Laxmi automobiles stating that your vehicleis ready for delivery on 22.02.2014.When I went to take my bike, I observedmost of the parts are recycled and painted(Petrol tank and Silencer) andappearance of my vehicle is very bad. I asked Mr.Sinivasan, regarding the newpart replacement. He denied replacing new spares as per his commitment. FinallyI accepted to take back my vehicle from the service centre. Now the conditionof my Vehicle is very bad. We havereceived the notice from Poonamalle court wide M.C.O.P.No 141 0f 2014.It was clearly mentioned we need to appearon the court on 5th day of June 2014 regarding the accident happenedon 20.1.2014.When I called Mr. Srinivasan, Laxmi automobiles regarding courtletter, He is telling us to take care of court formalities. I again logged thecomplaint on TVS customer care through toll free no. I have received the callfrom Mr.Manikandan, TVS motors and he advised me to change the bike throughexchange offer. Now I amnot in the position to sale my vehicle due to this police complaint and also Iam not in the position to provide compensation to person who injured in the accident.I have done all the activities as advised by TVS representatives. Now I am not gettingany proper support from TVS representatives. I request you to take back thevehicle and refund the amount to compensate the loss incurred by me. Pleaselet me know the concrete solution to resolve my issue. Otherwise I am forced tofill the case on consumer court. Mail ID:[protected]@yahoo.co.in Mobile No :+91 [protected]

my three months tvs bike jacks and ceases when on motion as if fuel finishes even though there is enough fuel. Carburetor check and no problem with carburetor, five mechanic technician has tried to solve the problem but all to no avail. please, help me on how to resolve this problem. Your urgent reply is appreciated. Regards, my email address is : [protected]@yahoo.com.

I am very much unsatisfied with service center from last two service, the only good factor is the mechanic Munna who always understand the value of old customer and does whatever is there under his capabilities. About my complaint I want you to know that my bike is single handed and well maintained which gives smooth ride as well as mileage upto 55-60 KMPL and its true, but due to careless attitude of other mechanic my bike’s mileage is disturbed also on my second last service the mechanic adjusted my accelerator cable such a way that every time when I turn handle right race of my bike increases randomly, this was supposed to be fixed on next service as I have told them the issue but problem remained same, this time service was also poor I never feel like my bike has been serviced. On giving feedback I received a call from Mr. Sharma who asked me to come so i went on last Saturday. There Munna checked my bike a told that accelerator cable replacement was required but Mr. Sharma asked me to pay why should I pay if it was damaged due to your mechanics fault. I have never gave my bike for servicing other than Munna but from last two services it was some other mechanic and still my problem is same please help. I hope you must me having some consideration for old customers. Model:Apache RTR 160 Registration: UP-32 CD8677 Serice centre: Speed Motors

I have purchased new scooty streaks almost a month ago I m facing some kind of noise issue from the back side of my bike . So when I submitted my bike for first service I inform this to service center and ask the to resolve it but they didn't resloved they ask me to csome again on next day. So again I visited but the problem was still the same and they also created a new problem in my bike that is my bike' horn, why u people sell somthing for which u cant give a proper service very bad after sales service I m very disappointed.I was a bit scooty fan but now I think I have done mistake by purchasing scooty

I bought apache rtr 160 at 26 january from that day to till i am strugling with this bike.
This bike having balancing and vibration problem which is really not convineat to ride.
I visited four times service station every time they change the tyre and send me back but still problem is not solved and from last 2 days my bike is in tvs service station but they cant able to solve this.
If they cant able to solve the problem they can change the bike or give my money back.
Pls do need full for me

I had purchased a TVS WEGO last year. The product was defective ( fuel indicator and signalling system not working) on the day of delivery Subsequently in the warranty period the scooter has failed several times and everytime some patchwork is done there on The company is refusing to reimburse my cost on the scooter Moreover the company sales person is trying to avoid the matter by stating that issue is because of non servicing whereas it has been serviced regularly

Dear Sir

I am writing this mail for the 2nd Time.Firstly i would like to thank you for the immediate response of the complaint given last time.But sorry to say this my problem has repeated once again.I had given my bike to VS Service Centre complaining vobling issue with the bike on 15th April 2014.Manager Permal said that there is a problem with Front Tyre and Front Tyre needs to be Changed.As per their insistence i told them to Change new Tyre and for the same i paid Rs.1450.00 for new tyre.Invoice Num 857 dated 28.04.2014.

25.04.2014 on friday showroom people called me and said bike is ready for deliver. I took the bike for test drive but my problem dint solve so i dint take my bike deliver and left it in the show room.Again show room people said that they will change the Front Wheel and they will deliver the vehicle on Monday.As promised they delivered the vehicle on Monday. I took vehicle for the test drive. But still my Problem dint solve.When i said the same thing to them they said there is a manufacturing defect in TVS Sports vehicle.Problem cant be solved.When i complained the same to Manager Permal he talked very Rudly stating that"you are not getting done bike service in our show room y we need to serve u he said".Since Baglur show room is very near to us we are getting service in Baglur Show room.When i called from my mobile he is disconnecting my call and when re receives he is telling me"Complaint to whomever u want i am least bothered"he said.I am having Extended Warranty for 5years.This time i am fed up of rude behaviour of your service people.So i dont have any other option other than going to consumer court r else my bike needs to be replaced.Buying bike from TVS and getting scoldings from you all
the time is not acceptable.The day 1st when i bought this bike till now i am facing this problem.I am unable to ride the bike.

Regards
Manjunath
[protected]

I had given my TVS Apache RTR 160 for service in Vemppampattu TVS showroom (Chennai) and I could find there are many problems which am facing right now that too I couldn't able to realize where's the fault in my bike (Faults : Huge vibration all over, Indicator is not working, Oil leakage and lots more. It was the second time given for service but still those problem contuining. Please do kindly assist me on this and find me a solution.

My bike is getting a lot of problem frm the very moment i took the bike, first suspension problem, and in the first servicing time, i complained for the handle vibration and sound problem and today they told to replace the parts by paying money, as today again i complained many problems like silencer missfire, horn not working, and suspension problem and brake sounds, even once the shockers were replaced by them, now also they are not working properly, today i am going to pay 900 rupess for the handle parts replacement, that is the racer bolt change, I need a full inspection on the bike, that i want not to get any further problem on this, Thank YOU Bike name: TVS APACHE RTR 160 RD Dealer _ TVS ARYA MOTORS Service center _ ARYA MOTORS Buying Date: August 31 2013 First complained: after 4 days till today.

Hi, I gave my Scooty Pep + for servicing on 22.04.2014, at SAI TVS JABALPUR .I got it back after servicing at 7 PM and after drviving just a few KMs, the engine ceased and the vehicle stopped mid way . After this when in the morning i asked the service Center to repair this, they are asking for Rs.5000 . This is very poor customer service and not expected out of TVS . Please help and let me know what can be done,

I was impressed about the design and features of your newly launched TVS Jupiter, so I decided to book one to replace my 10 years old Honda Activa. Even though I was happy with the service of Honda, I decided to go for your newly launched vehicle jupiter. I did book the vehicle of grey colour on the second week of February at one of your dealers, Koyas Automobiles, Calicut, Kerala and the deal was that the vehicle will be delivered after one month. So I waited for one month and on 12th of March I made the full payment for the vehicle. But they told me that the motorcycle is not available and I have to wait for one week. I expected the delivery on the next week, but all my expectations were in vain. Next week also I was informed to wait one more week. Now when it's two months after booking ( one month after full payment ) they are informing that the company has stopped the production of Jupiter to clear out the excess stock of some other scooter, I guess it's wego. I'm a mechanical engineer and I can understand the technical difficulties, but If there was a delay you guys would have informed me atleast after a month. How long I have to wait for your scooter...??? Is this the customer service you are providing...!!! Now I regret ma decision to be a TVS customer. If this is the service you are giving us before buying the scooter, then what should we have to expect when we have owned one... Don have any more expectations, I just want to know how long I have to wait for my Jupiter...

I want to share my experience with Ramsay TVS Velachery
I had booked a Jupiter on the 24th of Feb by paying 5000 rs as advance and was promised the vehicle in 20 days
After daily follow up and 35 days, today on the 31st of March, we were informed our booking is cancelled on the supposed delivery date by the Sales Manger Mr Stalin.
No reasons were given and we have wasted 35 days and i have refused to accept his cancellation.They have threatened us to either take back my advance or lose it as well.
Hopeless attitude by the staff in Velachery branch.

I visited to 'BINSAR TVS' for servicing my 'APACHE RTR 180'. It always provide me a worst service. My views about TVS converted into worst views. I never suggest anyone to buy TVS product from BINSAR AUTOMOBILES. ADRESS OF BINSAR TVS SERVICE CENTRE: 954-E, MAIN 100FT. ROAD, BABARPUR EXTN., SHAHDARA, DELHI-110032 IMPROVE ITS SERVICE OR CANCEL ITS AUTHORISATION TO MAINTAIN YOUR GOODWILL.