[Resolved]  Sony LED Bravia TV — Repair

Address:

Bangalore, Karnataka

We purchased Sony Bravia LED KDL-32EX420IN5 last year (purchased on 1/1/12 and delivered on 4/1/12) in Gruha vaibhav, Bangalore for about Rs. 40,000. We didn't have any problems for one year. But Last month, all of a sudden smoke started coming out from the back of TV. Who came from service centre (Abhivrudhi Tech - Job No. is J[protected], told that some parts have melted and the whole board has to be replaced. They told it would cost around Rs.6000. After two days when we call the service centre they tell the cost would be about Rs. 10000 or more. We are in shock. Its very disappointing. We purchased Sony product without any second thoughts thinking its a very popular brand. Now we face a problem where we have to pay so much amount for repair. Sony should have provided in-built stabilizers (We were told this TV has in-built stabilizer and so no need of external stabilizer), or else told the customers that it is mandatory to get a stabilizer with TV. I was astonished to see so many consumer court complaints against Sony.I had lodged a complaint on phone on 28th May (Compliant number is[protected] requesting to consider our issue and repair the TV free of cost since my dad is a retired person and we wont like to give so much for repair when already we have paid such a huge amount for TV. Moreover its only one year four months old. Inspite of the complaint, there is no solution. One person from Abhivrudhi Tech contacted me asking the problem. When I explained, he told he will call after he discusses with officials. Till date no progress.

I have just one request and that is to get the TV repaired free of cost. It would be better if we get an extension on our warranty period to another one or two years as who knows again there might be some problems.

Looking forward to a positive reply from Sony as we have been a loyal Sony customer all these years.