Uber India Complaints & Reviews

I had booked a ride at Delhi for Harinagar but the driver did not know the place to pick me up. He was unable to trace my place( Hotel Raddision Marina, Connaught Place). I was getting late and booked another ride. To my surprise I am being charged this amount although the driver cancelled the ride. This was not expected from a company like yours.

I may please be given refund.

Hi,

I have lost my mobile 2 weeks back and i have been constantly writing to uber to let me start my mobile number on uber

But instead of doing that, uber has even blocked my mobile phone when i tried using my old number whose password i am not able to retrieve.

This is basically a kind of harassment which is being caused by your so called policy. I have written so many times to you. But nothing has been done till now.

Every time uber send me your terms and condition letter., i dont want it, i resolve the issue or if they can deny the services to me on some basis.
Not everyone can go through that long letter. You should have dedicated customer care if you are doing an public activity of transporting people. You are just running away from your responsibilities.

I always used to travel by uber and because you have blocked my account and banned on my newly brought phone and its not right.

The context is that i have been denied services because a mis - happening happened with me. I will further sue you in the court, because of mental harassment caused to me.

It is the responsibility of the the company operating in public sphere to solve the problem of its customers. But you people dont have any call centre and even you are not solving any issue on email. You are trying to take business benefits from citizens of india by luring them into your services and then denying them access to their own account.

[protected]@uber.com and help @uber.com both are not working. What should we do.

Regards
Aman
[protected]
(My registerd mobile with uber)
Attachments area

My name is nagendrababu and today 02/09/2017 i booked uber cab at around 8:20p. M. And noticed arriving in 6min... And he was calling where are you... I told to him.. Im here... But he was not came... But still showing arriving in 2min after 20min it was showing arriving in 1min... I was called him around 15to20min he is not responding... Im fullly dissopinted uber
His name patchathnnieraja (Maruthi suzuki swift dezire)
Tn85c8901

Hello Team,

I have already paid the payment done the payment for the trip which was for 18 august 2017. But now when i book an ride it shows to be outstanding payment. please look into the same and resolve the issue accordingly. Do let me know if any other details required, so that i can help you with the same accordingly.

Regards,
Prashanthi

Dear team

I had hire your uber taxi (RJ 14 TD 4778) driver name Lal Ram Choudhary ([protected])in jaipur from Vaishali nagar to chomu Pulia, its hardly 6 km. And bill was generate Rs1800 due to selection of wrong option (HIRE - HATCH). I Had paid him Rs100 as minimum bill. U can trace our location, and Please rectify the bill so this matter close and hope this will not repeat in future, as we are prime customer o[censored]ber.

Thanks

Vinod Kumar Tailor

[protected]

This in reference to the trip for which i availed uber cab service, here are the trip details

Sunday 20/08/2017 at 3:47 pm

Tata indigo

Pick up - 89, old munsfi rd, bihari nagar, naya ganj, ghaziabad, uttar pradesh 210001, india (Pnb bank, navyug market, ghaziabad)

Destination - gaur global village, crossing republik, ghaziabad, u. P. 201016, india

However in the uber app, the destination was incorrectly showing up after trip completed, it is mentioned as following

Uber app destination adress6, sector 2a, vashundra, ghaziabad, uttar pradesh 201012, india

Due to this i was overly charged, the amount charged was rs 336.03, however it was initially estimating it to be
Around rs 140 at the time of booking.
Also note that my payment mode was paytm

I have reported this issue through help options in uber app three times immediately after the trip but i got no response yet.

Therefore i request hereby to look into this and refund me the extra amount charged incorrectly. Waiting for your response at the earliest.

Dear sir,

I have booked uber but the driver did not reach the pickup location after about 20 minutes i called him and told him where he have to reach.

But after about 20 min he didnot picked my call. I called him many times but all were vane. I wait for him about 1 hour but your driver neither picked my call nor he reached.

When i checked uber app i saw that your driver had cancelled it.

Anyway i decided to get new cab but your company have charged me rs 42 for not getting ride. This is really something which is sad and disgusting.
There was of fault of your driver so why should i pay this amount. Company like uber should make should make some strict rules for their drivers.

I would like to bring this issue to your
Knowledge that there was the fault of driver who has not come. I donot know why the driver could not came to pick up location.

More over he didnot informed me about cancellation and.`

On 30 aug 17, i tried to book a cab and it showed pending payment.
I paid it through credit card. But it yet showed payment pending.
A couple of hours later, i again paid via paytm.

Then on checking the trip for which i was charged it does not show up in recent history.

Was charged inr 206.5 twice, for a fake trip generated by uber!

The customer support just sends template responses and mark the issue as resolved!
They are unable to provide the trip details for which i am being charged, that too twice!

Horrible service.
This is looting in broad day light.

I know atleast 2 other people who have experienced the same issue on the same day!

Imagine how many peple might have been cheated like this, who may not have even realised it.

Sub rs 204.70 charged twice.
Sir
Today ie on 01.09.2017 you have charged rs 204.70 on account of failed paytm transaction on account of my trip dated february 2, 2017. But this payment was successful on february 2, 2017. Even then you have rs 204.70 again on 01.09.2017. Screen shot of both successful payments is attached herewith. So please refund the amount of rs 204.70 in my paytm account and it should not happen in future.
Thanks
Omparkash girdhar
Mail i'd [protected]@gmail.com

Uber is the worst service provider amonst other competitors. I booked the ride and driver was 18 mins away from me, when i tried to cancel the ride. They charged me cancellation fee. It means if you book any ride in uber, either you travel or pay fine.

Never gonna book uber next time onwards.

Totally pathetic experience with uber...

Uber sucks

I refer uber to my friend. I did not get any free ride. When i complaint them. They said that the system disabled the same due to voilation of terms. I ask them to provide the detail which term was voilated. They said that this is a system genearted system the system can not distinguish between wsuspicious account and a normal account. I am not satisfied with the reply.

This is really ridiculous, i have placed my order '#9475d' to uber eats on 30th aug'17 at 12:21 pm and the amount was rs. 100/-. It was excutive thali from delicious food court through uber eats, first time i was using this app coz my frnd told me that the provide food so i have ordered but they dedcut my 100 rs money and did not delivered my parcel... This is really worst really worst.. They deduct from my paytm wallet.. Now i want my money..

Dear sir / madam,

My name is stephen deva kumar. My mail id is [protected]@gmail.com. Am using more times uber for travel. But i did not get my proper invoice copy with map and amount details in one page of print out. I need my invoice copy of my all coming trips in one page of print out. Because i have to submit my ride invoice copy to my office. Kindly do my favour and take immediate action. Any doubt plz call me. [protected].

Thanks & regards,
Stephen. D

Hello dear
I took uber today to from jayanagar 3rd block to kempegauda international airport.

The price showed rs 805
But he took rs. 900

He said it is for the toll. But there is no toll coming to airport.
Pl let me know why i had to pay rs. 100 extra.
Also why it was not informed earlier.
This didn't happen before when i took uber to airport.

I undertook a journey on uber from dwarka to vasant kunj on 1st sept. The estimated fare was rs 217 but the driver demanded rs 400 plus saying that the app shows some pending fare. I have not undertaken any journey since last one month and very sure that i have paid fully for all my previous journeys. So demand for pending fare is unjust. I am willing to pay for my current journey provided i am assured that no previous demand is shown against my account.in case of non agreement, i will not ever travel by uber and take alternate mode of travel.

I took a uber pool on 30/08/2017, at 1:18 pm ist to unitech gate and reached my destination at 2:35 pm.
More over i was charged rs 351 for the ride in place of rs 179.53 which my app had displayed.
If i was going to pay rs 350 i would have booked an uber go.
The other pick ups were absolutely idiotic. When i am at sector v the driver gets a new rider who is at kada pada which is again way out of the route.
Not only was i charged too much i also reached my destination a bit too late.

What the hell!!! I should not book a uber in the future is what i think...
Thank you for the extremely bad service & experience i had today.

Hi
My register no for uber [protected].
I booked a ride on 31 aug 2017 which one the uber bike honda dio and the bike number was ts09ub3696
And the name mohd from pick up point 31, hitech city rd
Jaihind enclave, madhapur
Hyderabad, telangana 500081
India drop location sanskriti school, kondapur. I booked for someone else. So i got a call and told just i am giving your number to him for whom i booked this ride. So he was trying his number but it was not reachable. Again i got call from that driver and i told just wait he was trying your number, your number was not reachable. But that driver was so rude and told i am getting late. And immidiately i got a message that your ride cancelled and i have to pay inr 15/-. But that driver did not come to pick up location and cancelled the ride for which i did not get any other ride. And i suffered.
Please resolve this as soon as possible. Otherwise why i will use service again. I will pay money and i ll suffer.
If you will not solve this issue i will go for other service.

Thanks
Truptimayee prusty

I had to attend an interview which was scheduled at 11. I booked a cab at 10. It seemed that he was stuck somewhere and we tried calling him several times but received a busy tone each time. I request all the uber drivers not speak on phone while they are on their way to pick up customers.
On another day, the driver was not aware of the booking and was aware of it only once i called him. He didn't follow the gps to get to my location. I couldn't wait for long and had to cancel. I am requesting a refund. Please do the needful.

Dear sir,

I have booked uber but the driver did not reach the pickup location and he started the trip before coming.
As a result, i have to wait for long.
Anyway i could not take the ride and they have charged me rs 150. This is really something which is sad and disgusting. Company like uber should not do this type of activity.
I would like to bring this issue to your
Knowledge that it is the fault of driver who has not come. I donot know why the drive could not come to pock up location.
More over before coming to the pick up location he started the trip.
Hope you would look into the issue seriously and shall return my money with immediate effect.
I think it will be in the interest of both the driver and the company.

My further request is that driver should be warned as he has threatened me to make a complain.
Kindly refund the same as soon as possible
I have trust on uber
Thankyou

The service provided is extremely poor. Sometimes the people just avoid the calls or they reject us and for no reason. It will never be on time. The drivers sometimes reject us because they feel that there is only 15-20 minutes of journey and they say that they only go for long distances. They give such flimsy excuses that it makes the customers so irritable. If these trips are only meant for long distances then it is better not have such services in india. Sometimes there no uber taxis nearby. Few drivers, after giving every details say that they just can't do it. While other few after covering half of the distance say that they can't exactly track pur location and just simply abandon it which is very annoying.

So these are the problems which i faced and i request you to consider my views.