Claimed

Uber India Complaints & Reviews

www.uber.com

1

Updated: Nov 27, 2025

Complaints 5921

Resolved

182

Unresolved

5739

Bad 😕 It seems that Uber India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Uber India

Having problems with Uber India?

File a complaint and get it resolved by Uber India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Uber India

Uber India reviews & complaints page 57

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Hi my order was cancelled by delivery person. He arrived at my location & called me. I tell him to kindly come inside my colony gate but he denied & was not ready to come very short distance of 300m. He told me that i had reached your location & will not come inside colony gate. No deliver guy o[censored]ber eats has earlier denied to come short distance but this guy has attitude problem & told me i will cancel your order. He talked with me but in my app its showing your courier cant reach you after waiting for 10 minutes. Now sad part is uber eats has cancelled order without refund & has mentioned false update in app as i had called delivery guy. Kindly remove cancellation charge. I also had shared details with their support but they are not helping me. I am attaching screenshot for reference.

+1 photos

Nov 18, 2019

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi i ordered food from uber eats & was schoked to see noodles i ordered & dont have seal and box was open. I shared the images to their support team they agreed i had received no seal order but have not given me refund & told me we will pass feedback and again i ordered on 9th oct 2019 from another restaurant i got again no seal & then again same thing happened as their support team is not understanding i called restaurant & told them about it. They said due to not such heat in machine & the seal was not intact properly. It can be serious food safety issue & uber eats support team not helping me. Kindly refund & take strict action against uber eats for harrashing customer.

Nov 18, 2019

Complaint marked as Resolved

View replies

I

Irfanulla Shareef

from Delhi, Delhi

Oct 24, 2019

Today i.e 15th Oct 2019 at 8.32pm i got a request on my uber driver app after completing the trip i have not been paid accordingly
And i called customer care they told me that i have been paid incorrectly & advised me to raise the complaint in app but i am unable to do so

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600091

I took a cab from venkatanarayana road, t nagar to nandanam on october 21, 2019, at 8.50pm. My payment option was cash, so i payed the driver rs 96, as the receipt showed at the end of the trip. But since then, my uber app has been reflecting rs 96 from that trip as outstanding balance and i am unable to cancel it using the options suggested by the app or available on the app. If i try to book a ride, this outstanding amount is only adding up to my new ride's bill. I am therefore unable to book a ride without this faulty charge reflecting on my future rides.

+2 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Sadanand Nagar, 560038

Website: Ubereats.com

This is regarding my order from uber eats on 19 oct from tarbouche turkish restaurant of shwarma platter which after consumi it i got diarrhoea and severe headache due to stale cold food uber eats is denying to take any action nor attend call my account number is [protected] please help regarding this let this be a. Stern message to them. The restaurant rating is also very poor of 3.2

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Had scheduled a cab at 7:30. Cab driver cancelled it at 7:40. New cab was 20 mins away which was a too long wait hence cancelled it. Then booked another cab which took 20 minutes again. When the cab was 1 minute away, the driver constantly called asking for drop location. Finally when we told he cancelled the cab immediately. Then there was no cab available and due to this drama it created unnecessary havoc - (Personal). There is a reason why cabs are scheduled. Uber is just using the customer’s to theirs advantage. Never going to use uber again.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Laxmi nagar society, dhanori, Pune, Maharashtra, 411015

This is pathetic that uber india charges a hell lot of money now these days specially when it's raining then prices are sky touching, i don't understand why should i pay 610 rs for a 10 km ride😡. Yes i have been charged over 600rs for only 10 km in pune dated : 9th oct 2019. Timing was around 7 pm yes i understand it's a peak hour but still it's a huge money being deliberately changed from 250 to 600 or more. Pathetic a big disappointment towards uber india. They need to be stopped before looting people in need.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: T-12, Flat no- 7E, Genexx Valley, Joka, Kolkata, West Bengal, 700104

Sir,

I had registered a complaint that i had left my phone in the cab while getting down. Yesterday i had hired a uber cab from howrah uber stand to genexx valley, joka, kolkata-700104. Unfortunately while getting down i had left my phone in the back seat of the cab. Please contact me on this no.[protected] for further communication. I am furnishing the details of the cab and my phone also for reference.

Driver's name : chandan
Reg. No. Wb19g4267
My phone no.[protected]
Nokia 6.1

Kindly do the needful.

Thanks n regards,
P. Lalita
[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700104

Sir,
Yesterday night i had hired a uber cab from howrah uber stand to travel to genexx valley but unfortunately i forgot my phone in the cab while getting down. I am furnishing the details of my phone no and the cab details.

Driver's name : chandan
Registration no. : wb 4267
My phone no. [protected]

Kindly look into the matter and do the needful.

Thanks n regards,
P. Lalita
[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyd, Hyderabad, Andhra Pradesh, 500013

Hi All,

I've ordered a milkshake from a nearby restaurant, With such a horrible UI across their channels. Even after selecting the payment mode as Paytm, It selected as cash and order got placed.

Due to which I canceled the order in the very next minute. The timeline is as follows.

Order Creation: 5:37 PM
Order Cancellation: 5:38 PM

And as a Cancellation charge, Uber is asking me to pay the entire order amount to compensate the restaurant and delivery partner for their effort.

I don't know how does this makes sense.

When I tried reaching their excellent support team that Uber has, with No Call or Chat Support. They say the restaurant has started preparing order and food went waste, so I have to pay.

Do you people really think that this makes sense? I need an explanation on this and without being informed when canceling the order how can they charge? I want Justice on this ready to move this to Consumer court too.

Regards,
Kartheek.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: UBER INDIA, Hyderabad, Telangana, 500089

This complaint is against an uber driver in telangana. On 17th november 10:40 am i was driving in my ford figo vehicle towards hitech city and while i was near ikea moving slowly in traffic, the driver anji suddenly hit my car from the back causing complete damage to my car rear bumper and a bump to back door causing the lock not functioning properly.

When we asked for compensation regarding this incident, the driver behaved badly, used foul language and moved from the spot. The total damage cost was around rs.20000. Would uber bear this?

Being a multi billion dollar corporation and the self proclaimed best cab service, this type of incident is really not expected from the uber. I expect some strict action to be taken against the driver anji. This could have been severe. Please do the needful and make sure such incident do not happen again with anyone.

Oct 18, 2019

Updated by Sai Shyam 10 adding images.

Oct 18, 2019

Updated by Sai Shyam 10 Driver Name : Anji
Mobile: [protected]
Vehicle: ts05uc1608

Please take strict action against this driver who caused damage to my vehicle and who refused to take responsibility and bear the repair charges caused by him.

View replies

S

Sritu

from Delhi, Delhi

Oct 18, 2019

Hi The pick up time I requested was 6.10a.m. but the driver arrived earlier than 6.m He called & I told him that I requested the cab for 6.10a.m. so he is no problem I'll wait & it's good to be early than late. When i got into the can at 6.10 a.m. he didn't even had a courtesy to ask if he can help to put my luggage in. So I asked him after getting into the car if he is started my trip already or charging me any wait charges. He goes no I'm going to start the trip I'm front of you. I have lot of workmoney & I have 4 of my own cars running which I didn't feel the need to know. When I reached my destination there were waiting charges & I told him & he goes to the company because they are the ones who are charging you. He had a ridiculous attitude & I did not pay him any waiting charges. I request you to please look into this because I use Uber services & don't want to get harassed by your driver's like this. I am also attaching attaching the call log with my complaint which you can match with my booking time. I need this to be resolved soon because I'm trying to use my Uber services but it's asking me to pay the balance amount which I didn't pay first before I use Uber services. Thanks.

uber india rash driving, misbehaviour by uber driver anji (ts05uc1608) causing in an accident. - Comment #3564836 - Image #0

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 560103

Useless customer support, i have account related issue from long time, i am not getting bills in my email id and customer support is confusing me a lot, they are not at all helpful, they promised something and they used to do something. I have requested so many times, i have confirmed all the details to them but still no help and i don't no how they used to say security purpose, if customer is providing all the information to support, it means customer is genuine. Try to resolve customer issue.

Oct 18, 2019

Updated by Sukanto Chatterjee Useless customer support, I have account related issue from long time, I am not getting bills in my email id and customer support is confusing me a lot, they are not at all helpful, they promised something and they used to do something. I have requested so many times, I have confirmed all the details to them but still no help and I don't no how they used to say security purpose, if customer is providing all the information to support, it means customer is genuine. Try to resolve customer issue.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 110015

While i was booking the cab the fare being displayed was around rs 270 but later uber charged mein rs 452 in the name of tolls and surcharge. And the thing is there is no toll on this route. And rs 173 (Excess amount i was charged with) can never be the amount of toll or any surcharge on this route. And there customer care is pathetic. Actually there is no customer service, there are only automated replies.

+3 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, 560061

To day my wife travelled in the cab bearing plate no KA 51 AA 1360 From my home to Chikpet in Bangalore.The fare was Rs 252/-. When they reached the destination Driver demanded cash of RS 252/-, although the payment was made from my Paytm wallet, when my wife argued that payment is already made from my wallet since I have booked the trip from my phone, he said he was not received the money and collected the cash by demand. This is not fair on the part of the driver.
Please look into it and take necessary action to refund my money.

Thanks & regards
S Lakshmana Khumaraa
Mobile no [protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110049

I boarded uber taxi from regarpura karol bagh at about 6.30 pm on 15.10.2019 and deboarded at gulmohar enclave at around 7.30 pm, while making the payment i kept the above phone on the seat, when coming out i forgot to pick the phone. I sometime i immediately called the driver on my mobile which he picked and said yes it is there and he will come to return it in half an hour but till now he has not come and also swiched off the phone.

Kindlly contact the driver and get my mobile back. The little detail i remember, his name is laliteshwar and last four digits of taxi is 5850.

Request your early action and intimate me.

Regards,

Lalit sharma

M: [protected]

Oct 15, 2019

Updated by Sharma46 Uber India — forgot my mobile no [protected] in the uber

1 Review
Delhi, Delhi, India
Sharma46 on Oct 15, 2019Mark as Resolved

I boarded Uber taxi from Regarpura Karol Bagh at about 6.30 PM on 15.10.2019 and deboarded at Gulmohar Enclave at around 7.30 PM, while making the payment I kept the above phone on the seat, when coming out I forgot to pick the phone. I sometime I immediately called the driver on my mobile which he picked and said yes it is there and he will come to return it in half an hour but till now he has not come and also swiched off the phone.

Kindlly contact the driver and get my mobile back. The little detail I remember, his name is Laliteshwar and last four digits of taxi is 5850.

Request your early action and intimate me.

Regards,

Lalit Sharma

M: [protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

With reference to my previous complaint dated 11/10/2019, i want to inform you that charged fare of rs 143.15 has been changed to rs 49/. But i have paid rs 143.15 (Wrongly reported as rs 144.15) as per the receipt sent to me on 10/10/19. Therefore i request to look into the matter for necessary action and take steps so that i will be able to get back the excess amount of rs 94.15 paid by me.
Thanking you.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I booked a ride on uber and i got confirmation that my ride is booked. I called the driver and he told that he is coming. I wait there and he was raming some around. Suddenly i got mail and of receipt o[censored]ber drive and notification that my trip is completed and have been charged by 28 rs. Although it's a small amount but i didn't take ride and he completed the trips.. It was an online payment. So where is security of payment..

View replies

M

Manaskanta

from Guwahati, Assam

Oct 16, 2019

Yesterday I took a drive with my family at Guwahati, Assam and it cost me RS.178 for which I paid in cash to the driver.In the evening when I again took another drive the driver asked me to pay RS.426 and informed me that there was an outstanding due of RS.178.I paid RS.426.Now how will I get my refund of Rs178 which I paid twice.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Balajinagar, Near Community Hall, Hyderabad, Telangana, 500087

I booked an uber cab from jubilee hills to yapral on 15/10/2019 for my sister's and cab driver was recklessly driving the vehicle and a bike rider hit the vehicle from behind and driver after reaching secunderabad he forcefully asked them to get of the cab stating vehicle is not going in good condition and asked to leave the cab in middle of the road where they can't get any source to travel, is this the way the driver can behave with the females there is who is traveling to new locations contact number:[protected]
Name: sunil kumar
Car : indica bolt white colour

Oct 15, 2019

Updated by Sunil Mudhiraj Driver also charged me 178 rupees without any reason and said he has only charged me 120 rupees and driver is so rude

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600019

Hi team,

Please find the below details which i have travel in 13th of october. My issue was i have been charged 960 rupees for the last ride. Estimated amount which is shown 480 rupees + my last due is 45 rupees (Total 525 rupees). But i'm not sure why i have charged 960 rupees which shows in the driver app. Please check the below issue and please refund my money back as soon as possible.

Contact no:[protected].

+2 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

I was booking a cab today 14-oct morning from dadar to powai and the fare was rs. 363 and i got a pop up of availing ride pass that would make the ride lesser than the amount. The ride pass fee was rs. 249, that would give me 15% discount. I immediately bought the pass and within 2 mins uber showed the same ride for much higher price rs. 498 and 15% discount so rs.423 that is much higher than the price before.

Uber has started cheating riders on the name of pass, we feel pass would help us take ride at comparatively less cost, but these cheats purposely raise the rates higher and try to show discount which is no less. And we end up paying pass fee and high ride cost.
Regular customers like me depend on uber for reliable rides and this is how they cheat the riders and swallow their money.

View replies

S

Siddhi10

from Delhi, Delhi

Oct 14, 2019

I was charged 117 rupees while I was placing one of my order...I don't know for which reason it was charged..even though the order wasn't placed I want my money back😠

cheating on the name of ride pass - Comment #3558716 - Image #0

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Chandigarh, Punjab, 160014

Hi, i was wrongfully deducted rs. 42 as cancellation charges by uber. I happened to use the app after a month and saw the deduction but as it was 1 month old, the app didn't allow me to contest it. I have been trying to get it resolved for almost 8 months now and have tried all possible means of reaching out but there is no way to contact the customer care. I tried help from other uber drivers through their customer care but even that didn't help.
This is really wrong as i am not paying for something which isnt my fault and there is now way to contest it too.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines